Roche Nimblegen MS 200, Operator'S Manual

Page: 86 / 104

74 | NimbleGen MS 200 Microarray Scanner Operator’s Manual v1.0
Problem/Error Possible Cause(s) Corrective Measure(s)
Data loss occurred
while scanning
causing a scan abort.
Insufficient
communication is
occurring between
the computer and
Microarray Scanner.
Verify the provided Ethernet cable
is securely connected to the
computer and Microarray
Scanner. Do not connect the
computer and Microarray
Scanner to a hub or repeater
device. Make sure the computer’s
network card is configured as a
1GB Ethernet port (RJ45).
Stacker cover does
not unlock properly.
Slide cover clashes
with the magazine’s
handle bar. Slide
magazine not properly
inserted.
Switch off power to the
Microarray Scanner. Carefully,
push back the stacker flap and
lower the slide magazine beyond
the mechanical hold point. Switch
on power to the Microarray
Scanner and wait for initialization
to complete.
If the problem persists, contact
Roche Microarray Technical
Support.
Load/unload of slide
could not be done
successfully.
Mechanical failure
occurred.
Follow the instructions in the
“Removing a Slide from the Slide
Transport” section on page 45 to
manually remove the slide.
If the problem persists, contact
Roche Microarray Technical
Support.
No slide was detected. The slide detection
sensor is not able to
recognize a slide in
that slot.
Unload the slide magazine from
the Microarray Scanner. Check
slides for damages and correct
positioning in slots. Reload and
initialize the slide magazine.
If the problem persists, contact
Roche Microarray Technical
Support.