Roche ACCU-CHEK Inform II, Operator'S Manual

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Troubleshooting •
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Meter displays Glucose Error Detection of an unexpected hardware error
– Repeat the test or proceed according to the requirements
of your facility.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Power the meter off and on.
– Reset the meter by pressing the On/Off button for
12 seconds (see page 151).
– If the error persists, contact your Roche representative.
Meter displays Unexpected SW Error Detection of an unexpected software error
– Repeat the test or proceed according to the requirements
of your facility.
– Place meter into a connected base unit to synchronize con-
figurations with the data management system.
– If the error persists, contact your Roche representative.
Communication Problems with the Data Management System via RF
The Accu-Chek Inform II Meter is
unable to communicate with the Data
Management System – Check whether WLAN is activated on the meter (see
Chapter 2).
– Check whether the data transfer icon shows that the last
attempt at data transfer was successful (see Chapter 2).
– Dock the RF enabled meter into a hard-wired base unit to
transfer the data (see Chapter 9).
– Check the meter WLAN performance in Diagnostic Screen
#7 on the meter. See page 140.
– Reset the meter by pressing the On/Off button for
12 seconds (see page 151).
– If the error persists, contact your Roche representative.
Base unit
LED is not illuminated Not connected to power supply unit or power supply unit is
defective, base unit is defective, or power outlet not active.
– Disconnect and connect the power supply again.
– If the error persists, contact your Roche representative.
LED flashes red Communication or configuration error.
– Check the configuration and/or the connection to the Data
Management System (DMS). Contact the DMS or
IT administrator of your institution.
– If the error persists, contact your Roche representative.
Display/symptom Possible solution