Ricoh M160, Service Manual

Page: 694 / 836

IP-Fax Troubleshooting
SM 38 M160/M161 Fax Option
Cannot receive by Alias Fax number
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot the breach firewall. Request
the remote fax to send by using
another method (Fax, Internet Fax)
3 Gatekeeper/SIP server installed correctly? Contact the network administrator.

The sender machine displays
this error code when the
sender fax is a Ricoh model.
4 Power to Gatekeeper/SIP server switched
on?
Contact the network administrator.

The sender machine displays
this error code when the
sender fax is a Ricoh model.
5 IP address/host name of Gatekeeper/SIP
server correct on the sender’s side?
Request the sender to check the IP
address/host name.

The sender machine displays
this error code when the
sender fax is a Ricoh model.
6 DNS server registered when
Gatekeeper/SIP server host name
specified on sender’s side?
Contact the network administrator.

The sender machine displays
this error code when the
sender fax is a Ricoh model.