ERROR CODES
21 December, 2001
2-8
Code
Meaning
Suggested Cause/Action
6-10
G3 ECM - error frames still
received at the other end
after all communication
attempts at 2400 bps
•
Check for line noise.
•
Adjust the tx level (use NCU parameter 01 or the
dedicated tx parameter for that address).
•
Check the line connection.
•
Defective remote terminal.
6-21
V.21 flag detected during
high speed modem
communication
•
The other terminal may be defective or
incompatible.
6-22
The machine resets the
sequence because of an
abnormal handshake in the
V.34 control channel
•
Check for line noise.
•
If the same error occurs frequently, replace the
FCU.
•
Defective remote terminal.
6-99
V.21 signal not stopped
within 6 s
•
Replace the FCU.
22-00
Original length exceeded the
maximum scan length
•
Divide the original into more than one page.
•
Check the resolution used for scanning. Lower
the scan resolution if possible.
•
Add optional page memory.
22-01
Memory overflow while
receiving
•
Wait for the files in the queue to be sent.
•
Delete unnecessary files from memory.
•
Transfer the substitute reception files to an
another fax machine, if the machine’s printer is
busy or out of order.
•
Add an optional SAF memory card or hard disk.
22-02
Tx or rx job stalled due to
line disconnection at the
other end
•
The job started normally but did not finish
normally; data may or may not have been
received fully.
•
Restart
the
machine.
22-04
The machine cannot store
received data in the SAF
•
Update the ROM
•
Replace the FCU.
23-00
Data read timeout during
construction
•
Restart
the
machine.
•
Replace the FCU
25-00
The machine software
resets itself after a fatal
transmission error occurred
•
Update the ROM
•
Replace the FCU.
F0-xx
V.34 modem error
•
Replace the FCU.
F6-8x
SG3-V34 modem error
•
Update the SG3-V34 modem ROM.
•
Replace the SG3-V34 board.
•
Check for line noise or other line problems.
•
Try communicating another V.8/V.34 fax.
