Ricoh B022, Service Manual, Page: 340 / 878

Trouble-
shooting
SERVICE CALL CONDITIONS
SM 7-11 B022/B027
Code No. Symptom Possible Cause
IEEE 1394 I/F Abnormal 851 D
IEEE1394 interface error.
•
IEEE1384 interface board defective
•
Controller board defective
Startup without HD connection at main
power on 860 B
The hard disk connection is not
detected.
•
Cable between HDC and HDD loose
or defective
•
HDD power connector loose or
defective
•
HDD defective
•
Replace the controller board
Startup without HD detection at power
key on 861 B
The hard disk connection is not
detected.
•
Cable between HDC and HDD loose
or defective
•
HDD power connector loose or
defective
•
HDD defective
Replace the controller board
Maximum number of bad sectors
detected on HD 862 A
Up to 101 bad sectors have appeared
in the area on the hard disk where
image data is archived, and the hard
disk may require replacement.
SC863 returned while reading data from
the HD and the number of registered
bad sectors reached 101.
Startup without HD data lead
863 B
Data on hard disk is not read correctly.
A bad sector occurred during operation
of the HDD
HD data CRC error 864 D
During operation of the HD, the HD
responded with a CRC error.
Data transfer was abnormal in the data
read from the HDD.
HD access error 865 D
The hard disk detected an error.
Replace the controller board
Electronic total counter error 900 D
The value of the total counter has
already exceeded 9999999
Replace the NVRAM on the controller
board
Mechanical total count error 901 D
The SBCU board cannot receive the
mechanical total count data.
Mechanical total counter defective
F-gate error at write request 951 B
After the IPU receives an F-gate signal,
it receives another F-gate signal.
•
Download controller firmware
•
SBCU board defective
Scanner setting error 953 B
The IPU does not respond with the
scanner setting signal required to start
scanning processing.
Download controller firmware
Printer setting error 954 B
The IPU does not respond with the
settings that are required to start image
processing by the printer.
•
Replace the IPU board
•
Replace the controller board
•
Download the controller firmware
Memory setting error 955 B
The IPU does not respond with the
settings that are required to start image
processing using the memory.
•
Replace the IPU board
•
Replace the controller board
•
Download the controller firmware
Printer ready error 964 B
The printer ready signal is not
generated within 17 seconds after the
IPU received the print start signal.
•
Replace the IPU board
•
Replace the controller board
•
Download the controller firmware
Rev. 01/2003