Ricoh Aficio MP 161SPF Troubleshooting Manual Download Page 60

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Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network deliv-
ery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser net-
work failing to operate when files are sent.

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN
driver failing to operate.

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network
Delivery function failing to operate.

Problem

Cause

Solution

The network cannot be
browsed when specify-
ing the destination
folder.

The following machine settings
may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network
Settings”, General Settings
Guide.

Problem

Cause

Solution

The Scanner Properties
dialog box cannot be
displayed.

Advanced encryption has been
specified in the extended security
setting.

For details about the extended securi-
ty setting, contact the administrator.

Problem

Cause

Solution

The network delivery
function cannot be
used.

The delivery software may be an
old version or a security setting
may be specified.

Contact the administrator.

The network delivery
function cannot be
used.

The network delivery function
setting is not correct.

Specify it correctly. See “Settings
Required to Use the Network De-
livery Scanner”, General Settings
Guide.

Summary of Contents for Aficio MP 161SPF

Page 1: ...e Safety Information in About This Machine before using the machine When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper and Replacing Toner Clearing Misfeeds Remarks 1 2 3 4 5 6 7 8 ...

Page 2: ...e contact your local dealer Depending on which country you are in certain units may be optional For details please contact your local dealer Caution Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version For...

Page 3: ...ins User Tools settings and Address Book procedures such as register ing fax numbers e mail addresses and user codes Also refer to this manual for explanations on how to connect the machine Troubleshooting Provides a guide to solving common problems and explains how to replace paper toner and other consumables Security Reference This manual is for administrators of the machine It explains security...

Page 4: ...r manuals Manuals for This Machine Safety Information Quick Reference Copy Guide Quick Reference Fax Guide Quick Reference Printer Guide Quick Reference Scanner Guide PostScript3 Supplement UNIX Supplement Manuals for DeskTopBinder Lite DeskTopBinder Lite Setup Guide DeskTopBinder Introduction Guide Auto Document Link Guide Note Manuals provided are specific to machine types For UNIX Supplement pl...

Page 5: ...ing the Volume 19 When a Message Is Displayed 22 When You Cannot Send or Receive Fax Messages As Wanted 29 When Memory Is Full 33 When an Error Report Is Printed 34 Turning Off the Main Power In the Event of Power Failure 35 When an Error Occurs Using Internet Fax 36 Error Mail Notification 36 Error Report E Mail 36 Server Generated Error E mail 36 4 Troubleshooting When Using the Printer Function...

Page 6: ...per and Replacing Toner Loading Paper 65 Loading Paper into the Paper Trays 66 Orientation Fixed Paper or Two Sided Paper 67 Changing the Paper Size 70 Changing the Paper Size in the Paper Tray Tray 1 70 Changing a Paper Size in the Optional Paper Tray Unit Tray 2 73 Adding Toner 77 Replacing Toner 78 Sending Fax Messages When Toner Has Run Out 79 Waste Toner 79 7 Clearing Misfeeds Removing Jammed...

Page 7: ...This Machine Indicates points to pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations Indicates supplementary explanations of the machine s functions and instruc tions on resolving user errors This symbol is located at the end of sections It indicates where you can find fur ther relevant i...

Page 8: ...2 ...

Page 9: ...icators that light up when the machine requires the user to remove misfed paper add paper or perform other procedures h Error indicator Appears when there is a misfeed a cover is left open or another problem occurs See p 81 Clearing Misfeeds B Load Paper indicator Appears when paper out condition occurs See p 65 Loading Paper D Add Toner indicator Appears when toner runs out See p 77 Adding Toner ...

Page 10: ...lert might continue even after normal status has resumed Reference For details about enabling or disabling beep alerts see General Features General Settings Guide Beep pattern Meaning Cause Two long beeps Machine has warmed up After cooling or being switched on the machine has fully warmed up and is ready for use Single short beep A valid operation is ac cepted A control panel key was pressed the ...

Page 11: ...ction Problem Cause Solution Documents and reports are not printed out There is no copy paper left Add more paper See p 65 Load ing Paper An error has occurred The function whose indicator is lit is defective Record the code number shown in the display and contact your service representative See When a Message Is Displayed of each chapter You can use other functions normally The machine is unable ...

Page 12: ...eady Wait a little longer The machine has just been turned on and the User Tools screen is displayed but the User Tools menu has items missing Functions other than the copier function are not yet ready Time required varies by function Functions appear in the User Tools menu when they become ready for use Wait a little longer The display is difficult to see Screen contrast is not adjusted Adjust th...

Page 13: ...r driver Cannot print in duplex mode You have selected a tray that is set to Off for duplex printing in Tray Paper Settings under System Set tings Select a paper tray in Tray Paper Settings under System Settings and then press OK Then select No Display Plain Paper or Recy cled Paper for Paper Type press Duplex and then select On See Tray Paper Settings General Settings Guide The user code entry sc...

Page 14: ... About This Machine Authentication failed The entered login user name or password is not correct Ask the administrator for the cor rect login user name and password Authentication failed Cannot access the authentication server when using Basic Authenti cation Windows Authentication LDAP Authentication or Integra tion Server Authentication Contact the administrator Problem Cause Solution ...

Page 15: ...t manually start another job after the current job is fin ished i e these functions cannot be used together 1 You can scan a document once the preceding job documents are all scanned 2 During parallel reception any subsequent job is suspended until reception is completed Mode after you select Copy Facsimile Printer Scanner TWAIN Transmission Operation Transmission Reception Receive Data Print Mode...

Page 16: ...tions simultaneously specify which function should have priority in Print Priority This setting is factory preset to Display mode For setting of Printing Priority Function see General Features General Settings Guide While printing is in progress scanning a document using another function may take more time ...

Page 17: ... 356 mm Size error in Combine mode The specified paper size is not avail able with the Combine function This message appears when the bypass tray is selected Use copy paper that is not longer than 356 mm Cannot select Bypass Tray in current set ting The specified function is not available with the bypass tray Select a paper tray other than the bypass tray Original with this length can not be duple...

Page 18: ...fied users only Contact the administrator Authentication failed The entered login user name or password is not correct Ask the administrator for the correct login user name and password Authentication failed Cannot access the authentication server when using Basic Authenti cation Windows Authentication LDAP Authentication or Integra tion Server Authentication Contact the administrator Message Caus...

Page 19: ...e density See Adjusting Image Density Copy Reference Copies contain blots or are patchy The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Pa per About This Machine Copies are too dark or too light The correct paper type settings are not made Check the paper loaded on the paper tray or bypass tray matches the paper type set on the displa...

Page 20: ...ginals Copy Reference Parts of images are not copied The correct paper size is not selected Select the proper paper size White lines appear The exposure glass or scanning glass is dirty Clean them See p 89 Maintain ing Your Machine Copies are blank The original is not placed correctly When using the exposure glass place originals face down When using the ARDF place them face up See Placing Origina...

Page 21: ...recommended temperature and humidity condition See Copy Paper About This Machine Misfeeds occur frequently Printed paper is used Use recommended paper Do not re use copy paper that has been already copied or printed onto See Copy Paper About This Machine Copy paper becomes creased The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Pa per...

Page 22: ...em Cause Solution When using Combine parts of the image are not copied You specified a reproduction ra tio that does not match the sizes of your originals and copy paper When you specify a reproduction ratio using the Manual Paper Se lect function make sure that the ratio matches your originals and the copy paper Select the correct reproduction ratio before using the Combine function When using Co...

Page 23: ...e in correct order When placing a stack of originals in the ARDF the last page should be on the bottom If you place an original on the ex posure glass start with the first page to be copied When using Duplex copy is made Top to Bottom even though Top to Top is selected You placed the originals in the wrong orientation Place the original in the correct orientation See Original Orien tation Copy Ref...

Page 24: ...Troubleshooting When Using the Copy Function 18 2 ...

Page 25: ...lowing sounds that the machine makes On Hook Mode Heard when the On Hook Dial key is pressed At Transmission Heard when immediate transmission is performed At Reception Heard when the machine receives a document At Dialing Heard after pressing the Start key until the line connects to the destination At Printing Heard when a received document is printed A Press the User Tools Counter key B Select F...

Page 26: ... Sound Volume using U or T and then press the OK key E Select the item you want to adjust using U or T and then press the OK key F Select the volume using W or V and then press the OK key Press the Escape key to cancel the setting and the display returns to that of step E G Press the User Tools Counter key The standby display appears ARK004S ...

Page 27: ...djust the On Hook volume when you press the On Hook Di al key See On Hook Dial Facsimile Reference If the extended security function prevents you from changing this setting contact the administrator You can set the volume level to between 0 and 7 ...

Page 28: ...If you press Exit the machine re turns to standby mode and starts transmitting the pages that have been stored Cannot send fax as scanner is in use by another function The machine is scanning an origi nal under another function Before sending the fax cancel the current scan job under the other function To do this press the Clear Stop key on the control panel to display the message Clear Stop key w...

Page 29: ... be dis played Max nnn A figure is placed at n The number of search results has exceeded the maximum number of items that can be displayed Search again after changing the search conditions LDAP server search timed out Check the server status A network error has occurred and connection has failed Try the operation once more If the message is still shown the network may be crowded Check the informat...

Page 30: ...r to check the gatekeeper ad dress is correctly pro grammed See the Web Image Monitor s Help Contact your network admin istrator Check whether there are any network prob lems 13 17 Registering of user name is reject ed by the SIP server Use your Web Image Monitor to check the SIP server ad dress and user name are cor rectly programmed See the Web Image Monitor s Help Contact your network admin ist...

Page 31: ...TP server is correctly pro grammed using Web Image Monitor See the Web Image Monitor s Help Check that the SMTP server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the folder for transfer is correctly specified Check that the computer in which the folder for transfer is specified is operating correctly Check that the LAN cable is cor rectly connected ...

Page 32: ...le Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Check that the user ID and password for the computer in which the folder for forward ing is specified are correctly programmed Check that the folder for for warding is correctly specified Check that the computer in which the folder fo...

Page 33: ... admin istrator Check whether there are any network prob lems 15 03 No machine e mail address is programmed Check that the machine s e mail address is correctly pro grammed using File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Contact your network admin istrator Check whether the...

Page 34: ...e is paper left in the other trays you can receive documents as usual even if the message appears on the display You can turn this function on or off with Parameter Setting See Parameter Setting General Settings Guide Check whether there are any network prob lems 15 12 Cannot log on to the POP3 IMAP4 server Check that the user name and password of the E mail Ac count are correctly pro grammed from...

Page 35: ...ze error The size of the Internet fax docu ment exceeds the maximum e mail size specified on the ma chine Set Maximum E mail Size under E mail Settings to Off or set the maximum e mail size to a larger value Then re send the docu ment See E mail Settings Gen eral Settings Guide LAN Fax Driver does not work The entered login user name password or driver encryption key is incorrect Check your login ...

Page 36: ...er group transmission is canceled but an error message does not appear See Registering Names to a Group General Set tings Guide Problem Cause Solution Themachine failedto print received fax documents If this happened when the Re ceive File indicator was lit the pa per or toner might have run out making printing impossible Load paper into the paper tray Add toner See Substitute Reception Fac simile...

Page 37: ...er About This Machine Misfeeds occur frequently The copy paper is wrinkled or has been folded creased Use recommended paper Use pa per that has been stored in the recommended temperature and humidity condition See Copy Paper About This Machine Copy paper becomes creased Printed paper is used Use recommended paper Do not reuse copy paper that has been al ready printed onto See Copy Paper About This...

Page 38: ...ed paper areas of print may not be fully reproduced Only use recommended paper See Copy Paper About This Machine Received image is too light The paper is damp Use paper that has been stored in the recommended temperature and humidity condition See Copy Pa per About This Machine Received image is too light The image density has been set too low The original of the transmitted fax was printed on pap...

Page 39: ...t is automatically printed when the machine is turned on If fax documents stored for Memo ry Transmission have been lost check the destinations and resend the documents If fax documents received through Memory Mem ory Lock or Substitute Reception have been lost ask the senders to resend the documents See p 35 Turning Off the Main Power In the Event of Power Failure The following func tions are not...

Page 40: ...inal If an error occurs during reception ask the sender to resend the document Note If an error happens frequently contact your service representative The Page column gives the total number of pages The Page not sent or Page not received column gives the number of pages not sent or received successfully You can display a destination with the User Parameters See Parameter Set ting General Settings ...

Page 41: ...nst future data loss Keep the machine plugged in and the main power switch on for about 5 days after the power loss Even if the main power switch is turned off the contents of the machine memory for example programmed numbers will not be lost However if power is lost for about 12 hours because the main power switch is turned off there is a power cut or the power cord is removed contents of the Fax...

Page 42: ...rameters See Pa rameter Setting General Settings Guide If Error Mail Notification cannot be sent the Error Report E Mail is printed by the machine If an error occurs when e mail is received via SMTP the SMTP server sends error e mail to the originator of the document Error Report E Mail The Error Report E Mail is printed by the machine when it is unable to send an Error Mail Notification Server Ge...

Page 43: ...s 95 98 Me Windows 2000 or Windows NT 4 0 A On the Start menu point to Settings and then click Printers B Double click the Add Printer icon C Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the RPCS printer driver is either DRIVERS RPCS WIN9X_ME or DRIVERS RPCS WIN2K_XP If the installer starts click Cancel to quit Windows XP Professional or Window...

Page 44: ...e procedure under Windows XP Home Edition A On the Start menu click Printers and Faxes B Click Add a Printer C Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the RPCS printer driver is DRIVERS RPCS WIN2K_XP If the installer starts click Cancel to quit ...

Page 45: ...rinting Wait a while Waiting The machine is waiting for the next data to print Wait a while Offline The machine is offline To start printing switch the ma chine online by pressing the Online Key Please wait This message may appear for a few seconds It means the machine is initializing or executing maintenance opera tions Wait a while Resetting Job The machine is resetting the print job Wait until ...

Page 46: ... on again If the message appears again contact your sales or service representative Duplex mode is in off position for Tray The selected paper tray has not been configured for duplex printing indicates the tray number Press JobReset to change the pa per tray settings or do single sid ed printing For details about the tray settings see General Settings Guide Ethernet Board Error An error has occurr...

Page 47: ...y has been exceeded Reduce the value of Resolution in the printer driver or select Font Priority from Memory Usage in System see Printer Features General Settings Guide If this message continues to appear after taking these steps decrease the number of files sent to the ma chine Message Cause Solution ...

Page 48: ... then press the OK key C Select List Test Print using U or T and then press the OK key D Select Error Log using U or T and then press the OK key An error log is printed Note The most recent 30 errors are stored in the error log If a new error is added when there are 30 errors already stored the earliest error is deleted You can check any of these print jobs for error log information If the main po...

Page 49: ...ell See Con necting to the Interfaces Gener al Settings Guide Printing does not start The appropriate interface cable is not used The type of interface cable you should use depends on the com puter Be sure to use the correct one If the cable is damaged or worn replace it See Connecting to the Interfaces General Set tings Guide Printing does not start If an extended wireless LAN is used failure to ...

Page 50: ...e machine is connect ed to a computer via a cable check the computer print port settings are correct For how to check the print port see Confirming the Connection Method Printer Reference When it is networked with a com puter contact the administrator The status indicator of the machine is red The cause is displayed on the dis play of the control panel Check the error message on the display panel ...

Page 51: ...the Start button point to Settings and then click Printers B Click the icon of the machine On the File menu click Properties C Click the Ports tab D In the Print to the following port s list confirm the correct port is selected For Windows XP Professional or Windows Server 2003 A Click the Start button and then click Printers and Faxes B Click the icon of the machine On the File menu click Propert...

Page 52: ...ting on coarse paper or treated paper canresultinfaint print image Use supplier recommended paper See Copy Paper About This Machine Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended tem perature and humidity condition See Copy Paper About This Machine Printed images contain blots or are patchy Check the ma chine is set on a level surface...

Page 53: ... differ from the display The loaded pa per is unsuitable Printing on recommended paper produces better resolu tion See Copy Paper About This Machine It takes too much time to resume printing The data is so large or com plex that it takes time to process If the Data In indicator is blinking data is being processed Simply wait until printing resumes It takes too much time to resume printing The mach...

Page 54: ... settings are not made On the Print Quality tab for the Print priority according to selected paper group select Fast On the Misc tab select Spool data in EMF format See the printer driver Help Quit any other applications Print ends mid job An error might have occurred Check the machine s display panel to see if an error has occurred Image position differs from the display The correct page layout s...

Page 55: ...condi tion See Copy Paper About This Machine Misfeeds occur frequently Printed paper is being used Use recommended paper See Copy Paper About This Machine Copy paper be comes creased The paper is damp Use paper that has been stored in the recommended tem perature and humidity condition See Copy Paper About This Machine Copy paper be comes creased The paper is too thin Use recommended paper See Cop...

Page 56: ...Options on Advanced on the Layout tab in the printing pref erences dialog box Windows NT 4 0 PostScript Output Option in PostScript Options on Document Options on the Advanced tab in the print ing preferences document defaults dialog box RPCS Select the lower value for Resolution on the Print Qual ity tab in the printer driver s dialog box Select Fast for the Document type list on the Print Qual i...

Page 57: ...f the printer driver If a different paper size and orientation are set select the same size and orientation The print job is not canceled even when the machine is switched to of fline status Even when the machine is offline printing is performed when Job Acceptance Priority is selected for Signal Control in Parallel Interface in Interface Settings under System Set tings Select Printer Priority for...

Page 58: ...ngs match those of the printer driver If a different paper size and orientation are set select the same size and orientation A print instruc tion was issued from the com puter but print ing did not start User code man agement may have been set Ask the administrator about valid user codes To print the user code must be entered from the printer driver Printing by Bluetooth is slow The number of jobs...

Page 59: ... Origi nals Copy Reference No image results from scanning The original was placed with the front and back reversed When the original is placed di rectly on the exposure glass the side to be scanned must face down When the original is fed via the ARDF the side to be scanned must face up See Plac ing Originals Copy Reference Images are scanned in rotated orientation If you set the original with its ...

Page 60: ...ivery function failing to operate Problem Cause Solution The network cannot be browsed when specify ing the destination folder The following machine settings may not be correct IPv4 address Subnet Mask Check the settings See Network Settings General Settings Guide Problem Cause Solution The Scanner Properties dialog box cannot be displayed Advanced encryption has been specified in the extended sec...

Page 61: ... desti nation list Re select destination s or sender s name later The destination list is being up dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor Wait until the message disap pears Do not switch off the pow er while this message is displayed Depending on the number of destinations to be up dated there may be some delay before you can resume operation Operations are ...

Page 62: ...crowded Check the information of System Set tings See Administrator Tools General Settings Guide LDAP server auth has failed Check the settings The user name and password dif fer from those set for LDAP serv er authentication Make settings correctly for the user name and the password for LDAP server authentication Destination list has been updated Se lected destina tions sender will be cleared A s...

Page 63: ...stinations for sending by e mail press Select for the message displayed on the e mail screen To select destination for sending by Scan to Folder press Select for the message displayed on the Scan to Folder screen Connection has failed Check settings and check Scanned File Status The correct network settings are not made Check the network settings of the client computer Check that components such a...

Page 64: ...e was being sent a net work error occurred and the file could not be sent correctly Try the operation once more If the message is still shown the network may be crowded Con tact the administrator Press the Job Information key to display the transmission results and then check which job has not been sent See Confirmation Dis plays Scanner Reference Entered protec tion code for dest is incor rect Pl...

Page 65: ...g has failed Press the Job Information key to check the status Try the operation once more If the message is still shown the network may be crowded Con tact your network administrator Use the Job Information screen to check for the file where the prob lem occurred See Confirmation Displays Scanner Reference Out of paper Set paper on the tray No paper is loaded in the speci fied paper tray Load pap...

Page 66: ...e jammed originals and place them again Check whether the originals are suit able to be scanned by the machine Invalid Winsock version Please use version 1 1 or higher You are using an invalid version of Winsock Install the operating system of the computer or copy Winsock from the operating system CD ROM The name is al ready in use Check the regis tered names You tried to register a name that is a...

Page 67: ...e network correctly Check whether the machine is con nected to the network correctly No response from the scanner The network is crowded Wait for a while and then try to reconnect Error has oc curred in the scanner The application specified scan conditions have exceeded the set ting range of the machine Check whether the scanning set tings made with the application exceed the setting range of the ...

Page 68: ...nstead XXX and YYY indicate a scanner name The main power switch of the previously used scanner is not set to On The machine is not connected to the network correctly Check whether the main pow er switch of the scanner used for the previous scan is turned off Check the previously used scanner is connected to the network correctly Deactivate the personal fire wall of the client computer Use an appl...

Page 69: ...sufficient Close all the unnecessary ap plications running on the cli ent computer Uninstall the TWAIN Driver restart the computer and then reinstall the TWAIN Driver Any of Login User Name Login Password or Driver Encryp tion Key is in correct The entered login user name password or driver encryption key was invalid Check the login user name password and driver encryp tion key Permission to use t...

Page 70: ...Troubleshooting When Using the Scanner Function 64 5 ...

Page 71: ... R CAUTION Note Fan the paper before loading Straighten curled or warped paper before loading For paper types and sizes see Recommended Paper Sizes and Types About This Machine To load paper in the bypass tray see Copying from the Bypass Tray Copy Reference Reference For details about paper sizes and types see Recommended Paper Sizes and Types About This Machine When loading paper take care not to...

Page 72: ...and then square the paper and load it in the tray Check that the top of the stack is not higher than the limit mark inside the tray C Push the paper tray in until it stops Note The illustration above shows Tray 1 When using the optional paper tray unit Tray 2 load paper flush against the right side of the tray Space between the paper and the tray s sides can cause misfeeds Reference p 70 Changing ...

Page 73: ... and then place the original and paper as shown below See Copier Features General Settings Guide When printing with the printer function placing orientation is the same Original Orientation 1 When copying in this orientation using the duplex function select Always Specify in Orientation under Copier Features User Tools Place originals and then select as the original orientation 2 When copying in t...

Page 74: ...Adding Paper and Replacing Toner 68 6 Loaded paper orientation For machine with copier function only ASS001S ...

Page 75: ...aper Settings under System Settings specify Letterhead for Paper Type of the paper tray you want to use This setting is only available when the printer scanner and fax units are installed See Tray Paper Settings General Settings Guide ASS002S ...

Page 76: ...d paper before loading Reference For details about paper sizes and types see Tray Paper Settings General Settings Guide Changing the Paper Size in the Paper Tray Tray 1 Use the following procedure when changing a paper size in the paper tray A Make sure the paper tray is not in use B Pull the paper tray out slowly until it stops C Remove any remaining copy paper D While pinching the release levers...

Page 77: ...le pressing the release lever slide the side fences outward F Push the metal plate down G Square the paper and place it in the tray Be sure to set the paper under the roller Do not stack paper over the limit mark ARK013S ARK014S ASS003S ...

Page 78: ...lease levers set the end fence to the new paper size J Push the paper tray in until it stops Note When setting small quantities of copy paper be careful not to squeeze in the side fence too much Paper might not feed in properly if the side fences are too tight against the paper s edges Be sure to set the correct size otherwise a paper jam might occur ARK016S ARK017S ...

Page 79: ...y unit A Make sure the paper tray is not in use B Pull the paper tray out slowly until it stops C Remove any remaining copy paper D While pinching the release levers slide the end fence outward To load 81 4 14 L or 81 2 14 L size paper pull the end fence out of the tray and place it in the corner pocket on the left E While pressing the release lever slide the side fence outward ...

Page 80: ... are flush against the paper s edges H Push the paper tray in until it stops Note When setting small quantities of copy paper be careful not to squeeze in the side fence too much Paper might not feed in properly if the side fence is too tight against the paper s edge Be sure to set the correct size otherwise a paper jam might occur Load paper so that the paper touches the right side of the tray Ot...

Page 81: ...he User Tools Counter key B Select System Settings using U or T and then press the OK key C Select Tray Paper Settings using U or T and then press the OK key D Select Paper Size for the paper tray of which paper size will be changed using U or T and then press the OK key E Select the paper size using the scroll keys and then press the OK key ARK004S ...

Page 82: ...Adding Paper and Replacing Toner 76 6 F Press the User Tools Counter key ARK004S ...

Page 83: ...oner early to prevent poor copy quality Do not incinerate used toner or toner containers Toner dust might ig nite when exposed to an open flame Dispose of used toner containers in accordance with local regulations Keep toner used or unused and toner containers out of reach of children If toner or used toner is inhaled gargle with plenty of water and move into a fresh air environment Consult a doct...

Page 84: ...is section describes how to replace the toner bottle Removing Toner Inserting Toner Important Do not shake the removed toner bottle The remaining toner might scatter Note Do not remove the black cap before shaking Do not remove the inner cap ASS005S ASS006S ...

Page 85: ... number of communications not listed in the journal exceeds 100 A Make sure that the machine is in facsimile mode B Press Exit and then perform transmission operation The error message disappears Note The communication results report cannot be printed If the fax screen does not appear in step A press the Facsimile key Waste Toner Waste toner cannot be re used Take the bottle of waste toner to your...

Page 86: ...Adding Paper and Replacing Toner 80 6 ...

Page 87: ...f paper misfeeds occur frequently contact your service representative Connect the machine only to the power source described on the inside front cover of this manual Connect the power cord directly into a wall outlet and do not use an extension cord Do not damage break or make any modifications to the power cord Do not place heavy objects on it Do not pull it hard nor bend it more than necessary T...

Page 88: ... the following charts A P and Y You can find stickers explaining how to remove misfed paper inside the right cover and on the top of the ARDF cover When the machine instructs you to reset originals reset them in the feeding position The display will show you the number of originals to return When A is displayed ARK028S ASS008S ...

Page 89: ...Removing Jammed Paper 83 7 When P is displayed When Y is displayed ASS007S ASS009S ...

Page 90: ...Clearing Misfeeds 84 7 ...

Page 91: ...midity 15 80 temperature to be 27 C 80 6 F at 80 Ventilation 3 times hr person or more A strong and level base The machine must be level within 5 mm 0 2 inches both front to rear and left to right Keep the machine away from humidity and dust Otherwise a fire or an elec tric shock might occur Do not place the machine on an unstable or tilted surface If it topples over an injury might occur After yo...

Page 92: ...socket grip the plug to avoid damaging the cord thereby reduc ing the risk of fire or electric shock Close all covers and trays including the front cover and bypass tray Do not take off the holding stand Protect the machine from strong shocks Impact can damage the memory Before moving the machine be sure to pull all four handles fully out If not an injury might occur After moving the machine retur...

Page 93: ...Do not place heavy objects on it Do not pull it hard nor bend it more than necessary These actions could cause an electric shock or fire Unplug the power cord from the wall outlet before you move the machine While moving the machine you should take care that the power cord will not be damaged under the machine If the power cord is damaged exposure of the core disconnection etc contact your service...

Page 94: ...pace when options are installed contact your service repre sentative When Not Used for a Long Time R CAUTION Note the following If the machine has not been used recently it requires time to initialize so can not start printing immediately Leave the machine switched on and wait about ten minutes For safety reason unplug the power cord from the wall outlet if the machine will not be used for an exte...

Page 95: ...occur Do not clean parts other than those explicitly specified in this manual Other parts should only be cleaned by your service representative Cleaning the machine Wipe the machine with a soft damp cloth and then wipe it with a dry cloth to remove the water Cleaning the Exposure Glass This section describes how to clean the exposure glass and scanning glass Clean 1 and 2 Fire and breakdown can re...

Page 96: ...Remarks 90 8 Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover Cleaning the ARDF This section describes how to clean the ARDF Clean 1 and 2 ARK026S ...

Page 97: ...r log 42 Error Mail Notification 36 Error Report E Mail 36 Exposure glass cover is dirty 89 Exposure glass is dirty 89 F Fax error report 34 Function status indicator 5 I Image is dirty 46 Indicators 3 Inserting Toner 78 J Jammed paper 81 L Letterhead paper 67 Limit mark 66 70 Loaded paper orientation 67 Loading Paper into the Paper Trays 66 Load Paper indicator 3 M Main power switch 35 Meaning of...

Page 98: ...not start 43 R Reception 29 Release lever 70 Removing Jammed Paper 81 Replacing Toner 78 Reverse side of original is copied 13 S Scanned image contains white spaces 53 Scanned image is dirty 53 Scanned image is distorted 53 Scanned image is out of position 53 Scanned image is upside down 53 Scanner Properties dialog box not displayed 54 Selecting the Paper Size with User Tools 75 Server Generated ...

Page 99: ...ein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks The proper names of the Windows operating systems are as follows The product name of Windows 95 is Microsoft Windows 95 The product name of Windows 98 is Microsoft Windows 98 The product name of Windows Me is Microsoft Windows Millennium Edition Windows Me Th...

Page 100: ...Operating Instructions Troubleshooting GB GB B262 7654 ...

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