Ricoh 411402 - EFI Fiery EB-105EX Controller Printing Manual Download Page 10

Page: 10 / 132

Contents

Appendix C: Troubleshooting

Maintaining optimal system performance

C-1

Troubleshooting

C-1

General printing problems

C-2

Problems with print quality

C-4

Problems with Fiery Downloader

C-4

Problems with scanning

C-6

Problems with Fiery Remote Scan

C-6

Problems with Fiery WebTools

C-6

Index

Summary of Contents for 411402 - EFI Fiery EB-105EX Controller

Page 1: ...ntroller EB 105EX Printing Guide For use with the following copiers Ricoh Aficio 2090 2105 Savin 4090 40105 Gestetner 9002 10512 nashuatec 9005 10515 Rex Rotary 9008 10518 Lanier LD090 LD0105 infotec...

Page 2: ...includes guidelines for setting up UNIX Windows NT 4 0 2000 and Novell NetWare servers to provide printing services to users The Printing Guide describes the printing features of the Printer Controlle...

Page 3: ...reeForm Fiery Link Fiery Prints Fiery Spark NetWise PrintMe PrintMe Enterprise PrintMe Networks RIPChips ScanBuilder Splash Unimobile Velocity Velocity Balance Velocity Build Velocity Estimate Velocit...

Page 4: ...ity to operate this equipment Industry Canada Class B Notice This Class B digital apparatus complies with Canadian ICES 003 Avis de Conformation Classe B de l Industrie Canada Cet appareil num rique d...

Page 5: ...including the U S Export Administration Regulations 2 you transfer to the person or entity all of the Software and Documentation including all copies updates upgrades prior versions component parts t...

Page 6: ...of the Software by the United States Government is subject to restrictions as set forth in FAR 12 212 or DFARS 227 7202 3 227 7202 4 and to the extent required under U S federal law the minimum restr...

Page 7: ...izes in Windows NT 4 0 1 15 Working with custom page sizes in Windows 2000 XP 1 18 Saving files to print at a remote location 1 21 Chapter 2 Printing from Mac OS Computers Printing from applications w...

Page 8: ...variable document 5 4 Combining the FreeForm master with the variable document 5 5 Using FreeForm 5 7 Printing variable data documents with FreeForm 2 5 11 Chapter 6 Scanning Fiery Remote Scan compone...

Page 9: ...ng Fiery E mail Service How Fiery E mail Service works 8 1 Printing using an E mail Client 8 2 Job Control 8 4 Appendix A Print Options About printer drivers and printer description files A 1 Where to...

Page 10: ...optimal system performance C 1 Troubleshooting C 1 General printing problems C 2 Problems with print quality C 4 Problems with Fiery Downloader C 4 Problems with scanning C 6 Problems with Fiery Remot...

Page 11: ...o refer to Windows 9x Me Windows NT 4 0 and Windows 2000 XP Although it may not be the case at all sites it is assumed that an operator controls and manages jobs sent by users from remote workstations...

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Page 13: ...ons and details on using Fiery Downloader or Fiery WebDownloader see Chapter 4 For basic instructions on using the Fiery E mail Service see Chapter 8 NOTE For information on setting up the Windows env...

Page 14: ...cting your computer to a print server via the network a Novell NetWare Windows NT 4 0 or UNIX server is required For more information see the Configuration Guide To print from Windows applications wit...

Page 15: ...NOTE Supported tabs and print options may vary between Windows 9x Me Windows NT 4 0 and Windows 2000 XP PostScript drivers For a complete list of print options see Appendix A 4 Click the Owner Informa...

Page 16: ...ific to the EB 105EX and the copier They override settings specified in EB 105EX Printer Setup but can be overridden from the job management tools NOTE The term job management tools is used in this ma...

Page 17: ...cted printing error and might also take longer to process TO SET DEFAULT PRINT OPTIONS FOR ALL WINDOWS PRINT JOBS USING THE ADOBE OR MICROSOFT POSTSCRIPT PRINTER DRIVER 1 Click Start choose Settings a...

Page 18: ...ork using the Import and Export features TO CREATE A JOB TEMPLATE 1 Make sure that Default Job Template appears in the Job Templates menu and then configure options from the print option bars As soon...

Page 19: ...click the Job Templates button 2 Choose the templates you want to delete and click Delete 3 Click Yes to confirm the deletion and click OK TO MODIFY JOB TEMPLATES 1 From the Fiery Printing tab click...

Page 20: ...oose the Job Templates you want to export and click Export 3 Browse to the location in which to save the file enter a file name and then click OK NOTE The file name must include the sav extension and...

Page 21: ...d template file you want to import 4 Select the file and click OK 5 Click OK in the Import Job Templates dialog box NOTE When you import job templates they appear in the Job Templates menu under the J...

Page 22: ...and finishing options by right clicking the image of the page directly below Shortcuts TO SET PRINT OPTIONS USING SHORTCUTS 1 From the Fiery Printing tab position your cursor over the print option yo...

Page 23: ...hin an application without redefining it each time you print When you create custom page sizes specify Width dimensions to correspond with the shorter side of your job and specify Height dimensions to...

Page 24: ...ithin an application without redefining it each time you print NOTE The copier must be set to print custom page sizes TO DEFINE A CUSTOM PAGE SIZE WITH THE WINDOWS 9X ME POSTSCRIPT PRINTER DRIVER 1 Cl...

Page 25: ...Select a unit of measurement for the print job Transverse Select this option to swap Width and Length dimensions to correspond to the paper feed direction of the print job Paper name Enter a name for...

Page 26: ...ox appears 6 Edit the settings as described on page 1 13 and click OK TO PRINT A CUSTOM PAGE SIZE WITH THE WINDOWS 9X ME POSTSCRIPT PRINTER DRIVER NOTE Make sure custom size sheets are loaded into the...

Page 27: ...custom page size you can use it from within an application without redefining it each time you print NOTE The copier must be set to print custom page sizes TO DEFINE A CUSTOM PAGE SIZE WITH THE WINDOW...

Page 28: ...ustom page size Custom Page Size Dimensions Enter the width and height of the print job Unit Select a unit of measurement for the print job Paper Feed Direction Choose the paper feed direction of the...

Page 29: ...oose Printers 2 Right click the EB 105EX PS icon and choose Document Defaults 3 Click the Advanced tab and select Paper Size from the Paper Output settings 4 Choose PostScript Custom Page Size The Pos...

Page 30: ...ecify other print settings accordingly 7 Click OK and then click OK again to print the job Working with custom page sizes in Windows 2000 XP With custom page sizes you define the dimensions of a print...

Page 31: ...11 19 Defining and printing custom page sizes 4 Click Advanced 5 Choose PostScript Custom Page Size from the Paper Size menu The PostScript Custom Page Size Definition dialog box appears...

Page 32: ...nition dialog box 8 Click OK to close the Advanced Options dialog box 9 Click OK to close the Printing Preferences dialog box You can now specify the custom page size from an application TO EDIT A CUS...

Page 33: ...the Advanced Options dialog box 7 Click the Fiery Printing tab and select Auto Tray Select Tray 2 Tray 3 or Tray 7 from the Input Tray menu 8 Specify other print settings accordingly 9 Click OK to cl...

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Page 35: ...ftware Installation Guide For details on using Fiery Downloader or WebDownloader see Chapter 4 Printing from applications with Mac OS 9 and earlier or Mac OS X Classic mode Before you can print to the...

Page 36: ...Choose Page Setup from the application s File menu 2 Choose Page Attributes in the dialog box that appears Select the EB 105EX as your printer NOTE Page Setup dialog boxes vary across applications 3 S...

Page 37: ...ose the paper tray for the job For example you can specify that the job be printed on paper in Tray 1 The Paper Source selection is valid for the current job only NOTE If paper loaded in the selected...

Page 38: ...the EB 105EX and the copier To see all the options you may have to scroll They override settings in EB 105EX Printer Setup but can be changed from Command WorkStation Fiery WebSpooler or Fiery Spoole...

Page 39: ...u define a custom page size you can use it from within an application without redefining it each time you print TO DEFINE A CUSTOM PAGE SIZE 1 Choose Page Setup from the application s File menu 2 For...

Page 40: ...Page Default 3 Select the Custom Page Size name 4 Edit the page dimensions and margins 5 Click Add 6 Replace the existing Custom Page name and click OK TO PRINT A CUSTOM PAGE SIZE NOTE Make sure cust...

Page 41: ...from Mac OS X Native mode In Mac OS X applications you can set print options from both the Page Setup dialog box and the Print dialog box For details on specific print options see Appendix A NOTE Some...

Page 42: ...ion s File menu 6 Select the EB 105EX as your printer and choose an option category from the pop up menu You can change the print option settings for each category 7 Choose Printer Features and specif...

Page 43: ...Duplex that are selectable from an application or Adobe PS printing are similar to the print options available from the Printer Features menu In these cases specify the print option from the Printer...

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Page 45: ...o disk and held For more information on using Command WorkStation Fiery Spooler or Fiery WebSpooler see the Job Management Guide The queue name and EB 105EX printer name are determined by your system...

Page 46: ...e of your EB 105EX is named print_Server your file is named Sample and you want to print two copies type lp d print_Server n 2 Sample TO DISPLAY A LIST OF JOBS IN THE QUEUE On a system running a BSD b...

Page 47: ...nd to check the job number For example to remove job number 123 from the Print queue of your EB 105EX named print_Server type lprm Pprint_Server 123 The lprm command reports the names of any files it...

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Page 49: ...Downloader are fundamentally the same Differences are noted in this chapter Where both windows or dialog boxes are illustrated the Windows version comes first followed by the Mac OS version You can al...

Page 50: ...ser window and click OK Windows or Connect Mac OS The Fiery Downloader Status window appears displaying the Fiery Downloader toolbar menus and status bar Displays server status and user and document n...

Page 51: ...ndows or Connect Mac OS 6 To close the Fiery Downloader dialog box choose Close from the File menu To quit Fiery Downloader choose Exit Windows or Quit Mac OS from the File menu Open Click to connect...

Page 52: ...TH FIERY DOWNLOADER 1 Use your application to generate a file You can save a PostScript or PDF file by selecting the appropriate option in the application s Print dialog box With some applications you...

Page 53: ...ows or Print Mac OS Hold Queue Windows or Hold Mac OS and Direct Connection Windows or Direct Mac OS If your administrator has not enabled one or more of these connections you cannot select it You can...

Page 54: ...s Windows select the first file and then Shift click the last file Control click to select multiple non sequential files If you change your mind about a file select the file name in the Files to Downl...

Page 55: ...nformation on using transfer functions see the documentation for your application showpage after EPS files Windows or showpage Mac OS PostScript and EPS files only In most cases it is not necessary to...

Page 56: ...ave the fonts You can create a new directory by clicking Create Windows or New Folder Mac 4 Click OK The font backup file is saved TO RESTORE FONTS 1 Start Fiery Downloader 2 Choose Restore fonts from...

Page 57: ...nt on the EB 105EX you must download the fonts unless the fonts are embedded in the file To see what fonts are resident on the EB 105EX choose Font List from the File menu or click the Font List butto...

Page 58: ...e EB 105EX as long as the printer fonts are installed in your System Folder These fonts remain in the EB 105EX only until your document has printed If you print the same document again your applicatio...

Page 59: ...s procedure For information on how to publish the Direct connection see the Configuration Guide or consult your administrator The Font List dialog box includes Update Print and Delete buttons The prin...

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Page 61: ...to copy An example is a brochure that greets customers by name and may include other personal information about the customer obtained from a marketing database Background elements illustrations and te...

Page 62: ...with different data from day to day For example a letterhead template can be stored as a FreeForm master and used repeatedly as the background for different letter content the variable element data F...

Page 63: ...g space for the variable elements When you have finalized the design of the master document print it to the EB 105EX and specify that a FreeForm master be created from the job see page 5 8 NOTE Althou...

Page 64: ...detailed instructions see the specific application documentation Before the variable elements can be added to the master document they must be formatted to conform to the layout of the master documen...

Page 65: ...he merged raster file can be soft proofed before it is printed in the thumbnail windows of Command WorkStation Fiery Spooler or Fiery WebSpooler For more information about soft proofing and thumbnail...

Page 66: ...he master document The cycle of master pages then starts over and Pages 3 and 4 of the variable document are combined respectively with Pages 1 and 2 again of the master document This pattern continue...

Page 67: ...avoid potential conflicts in the use of FreeForm master numbers Use the Job Notes and Instructions fields to communicate instructions about your job to the operator If you want to create or use a Fre...

Page 68: ...ster document Input Tray Media Type Punch Staple Use Slip Sheet NOTE The Duplex print option Open to Top has no effect when printing using FreeForm TO PRINT VARIABLE DATA DOCUMENTS 1 Create a master d...

Page 69: ...application or a different computer platform than was used to create the master document but some print options must be the same for details see page 5 7 The following example shows one page of the v...

Page 70: ...rm master number you specify is the correct one for the FreeForm master you want to use If you want to check the job before it prints instruct the operator to RIP and Hold the job so you can preview i...

Page 71: ...pages These rules described by if and then statements in each Master page can allow you to skip or print pages within a Master file For more information on creating page conditions see the documentati...

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Page 73: ...n The following requirements and constraints apply Fiery Remote Scan cannot be used over the parallel port Icopier operation panelt requires a network connection For information on supported networkin...

Page 74: ...ngs for your scan job Once specified the scan settings are saved in the EB 105EX Unless different settings are required you do not have to go through the following procedure at every scan NOTE The sca...

Page 75: ...ing Direction option is Left Side Performing a scan After you select your scan settings you can scan a document using the copier operation panel Every time you initiate the scan you must select where...

Page 76: ...to Start Scan 8 Enter the file name of your scan job and press OK The file name can be up to 19 characters You can also use an automatically generated file name 9 Select Yes to initiate the scan TO SE...

Page 77: ...nd enter the e mail address by the specifying the user and domain name or select Fiery Address Book to choose the e mail address to which you send your scan job After you have made the selections pres...

Page 78: ...information see the Configuration Guide 5 Specify the time out setting 6 Choose Yes or No for User Anonymous Name Yes Allows all users to send a scan job to their specified FTP server If you choose Ye...

Page 79: ...emote Scan Application NOTE The following procedures describe how to use Fiery Remote Scan from Photoshop NOTE Fiery Remote Scan for Windows and Mac OS versions are similar The following procedures us...

Page 80: ...lect the Initiate tab 5 Select the appropriate scan settings and click Send Fiery Remote Scan Application or Acquire Fiery Remote Scan TWAIN plug in module Fiery Remote Scan Application Fiery Remote S...

Page 81: ...r Pro and Command WorkStation For information about using DocBuilder Pro and Command WorkStation see the Job Management Guide You can also save the scan to your local desktop computer When you send a...

Page 82: ...66 10 Scanning 3 Select the Retrieve tab 4 Enter the appropriate Mailbox number and click OK Fiery Remote Scan Application Fiery Remote Scan TWAIN plug in...

Page 83: ...tination For more information see Sending the scan job to a specific destination on page 6 11 To delete a scanned job from the EB 105EX select the job and click Delete Sending the scan job to a specif...

Page 84: ...ry Hold Queue The scan job appears in the Spool area of the Command WorkStation Queues window 3 To send the scan job to a mailbox click Fiery Mailbox and enter a mailbox number 0000 9999 or mailbox na...

Page 85: ...essage window appears Enter an e mail address in the To field or browse the list of e mail addresses in the Address Book by clicking To Cc or Bcc You can also enter a Subject line and body text Click...

Page 86: ...led click Proxy Enable and enter the information for the proxy server NOTE The default port number is 21 The Proxy Server Port Number configured at Setup must be the same number For more information s...

Page 87: ...the server TO RETRIEVE SCAN FILES USING WEBSCAN 1 Click the WebScan WebTool in the Fiery WebTools menu on the EB105EX home page For instructions on how to access the EB105EX home page and Fiery WebTo...

Page 88: ...the Page number to scan 5 Click Save As NOTE Depending on the browser you are using you may be asked to indicate whether you want to open the file from its current location or save the file to disk T...

Page 89: ...dministrator has enabled Web Services in Setup and provided users with the IP address of the EB 105EX anyone can use them EFI Job Monitor provides the capability to track the status of jobs sent to an...

Page 90: ...ssword Guest access is sufficient to use the Status and WebLink WebTools 4 When the EB 105EX home page appears click to select one of the Fiery WebTools Move the cursor over the buttons to display inf...

Page 91: ...your site sets the WebLink destination s Using EFI Job Monitor On a Windows computer you can use EFI Job Monitor to track the status of jobs sent to the EB 105EX In addition Job Monitor tracks the sta...

Page 92: ...utility window on the screen and establishes a connection to the EB 105EX If you have installed and configured printer drivers for more than one EB 105EX Job Monitor automatically establishes connecti...

Page 93: ...or coded flags indicate the status of each active job on the EB 105EX 3 To print a spooled held or processed held job select the job in the list and click the Print button 4 To cancel a job that is cu...

Page 94: ...EB 105EX you want to monitor The following status information is displayed Error conditions If an error has occurred on the EB 105EX or the copier the server bar appears highlighted in red and displa...

Page 95: ...on Guide To print with an E mail Client you send a file as an e mail attachment and Fiery E mail Service extracts the file and sends it to the EB 105EX The attachment can be in any format the EB 105EX...

Page 96: ...If your e mail address is not in the Print address book you cannot send files to the EB 105EX via e mail For more information about address books see the Configuration Guide NOTE The Direct and Hold...

Page 97: ...ill receive an e mail notification that the print job was accepted The e mail notification also provides a job identification ID which allows you to manage jobs with Job Control see the following sect...

Page 98: ...er JobStatus job id in the Subject line You will receive an e mail response to your job status query You can only inquire about the status of the job if you sent the job or are an administrator To can...

Page 99: ...printer driver manages printing communication between your application and the printer It interprets the instructions generated by the application merges those instructions with printer specific optio...

Page 100: ...on see Chapter 4 Overrides from Command WorkStation Fiery WebSpooler and Fiery Spooler To change job settings from Command WorkStation double click a job to display the Properties dialog box To change...

Page 101: ...de printer driver Command WorkStation Fiery WebSpooler Fiery Spooler or Adobe PageMaker Brightness 85 Lightest 90 Lighter 95 Light 100 Normal 105 Dark 110 Darker 115 Darkest Select 85 for a substantia...

Page 102: ...Server Off On Specify a file to be saved to the hard disk and printed from the copier operation panel Document Server print jobs can be saved with a Filename and Password If a Document Server job has...

Page 103: ...ll bleed A3 Full bleed A3 Wide Full bleed A5 Full bleed B4 R Full bleed B5 Full bleed 11 x 17 Full bleed Legal Full bleed 5 5 x 8 5 Full bleed Executive Full bleed 8 x 13 Full bleed 8 25 x 13 Full ble...

Page 104: ...yed in the Processing section of the Activity Monitor If you select On processing takes longer This option is not available in the Mac OS printer drivers Imposition Off Booklet Perfect Double Print Sp...

Page 105: ...Orientation Portrait Landscape Specify the orientation of the document Select Landscape to rotate the pages of a landscape oriented job 180 degrees This option is not available in Command WorkStation...

Page 106: ...ion with FreeForm Resolution 600 DPI 1200 DPI Specify the resolution of the print job specified in dots per inch Rotate 180 Yes No Specify if you want to rotate the pages of your job 180 degrees This...

Page 107: ...Pink Red Gray Specify the media type to use for slip sheets or first page To specify Special Media Type for your first page you must click on First Page Input print option Tabs in page range s On Off...

Page 108: ...y functions in the General Settings Guide This section describes how to create and print a Document Server job TO CREATE A DOCUMENT SERVER JOB 1 Choose Print from the application s File menu The print...

Page 109: ...e User ID field by default Use this name or enter another name in the User Code field 8 Click OK The Document Server job is saved to the printer s hard disk drive NOTE You can save up to 250 Document...

Page 110: ...DUPLEX PAGES 1 Choose Print in your application and locate the Duplex print option 2 Choose one of the Duplex settings Open to Left Prints the top of the image on Side 1 on the same edge of the page a...

Page 111: ...OTE Punch positions vary according to paper size paper type number of pages and feed direction Punch Setting Portrait Landscape Left Top Left Top 2 holes Available for UK and US version 3 holes Availa...

Page 112: ...fies a Scale override of 200 the job is printed at 100 of the original document size that is 50 of 200 Staple The following table describes the staple positions Top Left Auto and Top Right Auto are de...

Page 113: ...A A 15 Print Options Top Left Horizontal Top Left Vertical 2 at Center Staple Setting Portrait Landscape...

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Page 115: ...t menu The Windows menu name is the name as it appears on the Font menu on a Windows computer The style refers to the style that must be selected in the application to access the particular PostScript...

Page 116: ...htItalic Bookman Italic Bookman DemiItalic Bookman DemiItalic Bookman Bold Italic Carta Carta Carta Clarendon Light Clarendon Light Clarendon Light Clarendon Clarendon Clarendon Clarendon Bold Clarend...

Page 117: ...udy ExtraBold Goudy ExtraBold Helvetica Helvetica Helvetica Helvetica Bold Helvetica Bold Helvetica Bold Helvetica Oblique Helvetica Oblique Helvetica Italic Helvetica BoldOblique Helvetica BoldObliqu...

Page 118: ...Marigold MonaLisa Recut Mona Lisa Recut Mona Lisa Recut NewCenturySchlbk Roman New Century Schlbk NewCenturySchlbk NewCenturySchlbk Bold New Century Schlbk Bold NewCenturySchlbk Bold NewCenturySchlbk...

Page 119: ...rs Extended Univers Extended Univers Extended Univers BoldExt Univers BoldExt Univers Extended Bold Univers ExtendedObl Univers ExtendedObl Univers Extended Italic Univers BoldExtObl Univers BoldExtOb...

Page 120: ...7 CondensedOblique Univers 57 Condensed Italic ZapfChancery MediumItalic Zapf Chancery ZapfChancery ZapfDingbats Zapf Dingbats ZapfDingbats PostScript name Mac OS menu name Windows menu name style App...

Page 121: ...man Light ITC Bookman Demi ITC Bookman Light Italic ITC Bookman Demi Italic ITC Zapt Chancery Medium Italic ITC Zapt Dingbats Letter Gothic Letter Gothic Bold Letter Gothic Italic Line Printer a bitma...

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Page 123: ...se a second or third EB 105EX on an occasional basis you can improve performance by logging off when those systems that are not in use Avoid printing with the EB 105EX Disk full warning If you see thi...

Page 124: ...lation Guide Printing seems to take too long Print to a queue instead of to the Direct connection When you print to a queue the job is stored on the EB 105EX until it can be processed and printed when...

Page 125: ...nction may have engaged Even with the copier off the EB 105EX appears in the Chooser as long as the EB 105EX itself is turned on If you are printing over an IPX Novell network verify through the PCONS...

Page 126: ...rom Adobe PageMaker make sure the EB 105EX PPD is installed correctly For information about installing this file see the User Software Installation Guide QuickDraw fill patterns print as solids Use th...

Page 127: ...iew image header Preview image headers are useful when images are placed in documents with page layout applications but they cause problems when images are downloaded directly Make sure the job does n...

Page 128: ...omatically If your scan job is simplex or duplex or if you want to restart the scan follow these steps 1 Remove the original from the ADF and the platen glass 2 Press Menu Cancel on the copier operati...

Page 129: ...on A 6 EPS Encapsulated PostScript files downloading 4 1 downloading from Windows 1 1 problems downloading C 5 F Fiery Downloader Brightness option 4 7 choosing a printer 4 3 Connection Type 4 5 Downl...

Page 130: ...Size option A 8 Special Input Tray option A 6 A 9 Special Media Type option A 7 Staple option A 9 Use Slip Sheet option A 9 Job Templates 1 6 L LaserWriter printer fonts installed on 4 10 Layout opti...

Page 131: ...on A 8 S Scale option A 14 scanning Fiery Remote Scan 6 7 from the copier glass 6 1 problems with C 6 Shortcuts 1 10 Show menu Mac OS 4 5 showpage after EPS files option 4 7 SMB printing 1 2 Solaris 2...

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