C
C-6
Troubleshooting
Problems with scanning
Problems with Fiery Remote Scan
Problems with Fiery WebTools
If this happens
Try this
The original to be scanned
gets jammed in the ADF.
•
If your scan job is simplex and you want to continue the scan, follow these steps:
1. Remove the original from the ADF and the platen glass.
2. Replace the sheets from the ADF back into the ADF. Leave the sheets from the
platen glass on the side.
The scan continues automatically.
•
If your scan job is simplex or duplex, or if you want to restart the scan, follow these
steps:
1. Remove the original from the ADF and the platen glass.
2. Press Menu/Cancel on the copier operation panel.
3. Set the original in the ADF again.
4. Follow the scanning procedure described in
If this happens
Try this
Fiery Remote Scan does not
display.
•
Remove and reinstall Fiery Remote Scan
If this happens
Try this
General problems
•
Clear the cache (Netscape Communicator) or history (Microsoft Internet Explorer).
You cannot launch Fiery
WebTools from Windows XP.
•
Install the msjavx86.exe file from the JavaVM folder on the User Software CD.
