Regency Fireplace Products Greenfire GF950L Series, Owners & Installation Manual

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Regency GF950L-2 Gas Fireplace
maintenance
TROUBLESHOOTING
Troubleshooting Guide________________
ALL WORK MUST BE CARRIED OUT BY A LICENSED/QUALIFIED TECHNICIAN
It is critical that this appliance is earthed and that Active and Neutral are not crossed
* Pilot light models only
SYMPTOM CAUSE SOLUTION
Unit does not operate
(No ignition & No Fan)
No power supply (240V) to unit or
control box
Check 240V power supply
Faulty ECS box Replace ECS module & Cat 5 Cable
Unit will not operate using remote
control, but OK using manual control
Remote control not tuned into unit. Tune remote control into unit
Remote is not tuning to the unit Replace Remote control and or ECS
module
* Unit goes through ignition cycle, but
pilot light does not ignite
Direct Spark units
Igniter sparks but main burner doesn’t
light
No gas to unit or fitting line has not been
purged
Check gas supply or purge fitting line
* Blocked pilot * Clean or replace pilot a ssembly
Faulty ignition pack Replace Ignition pack
Ignitor earthing or sparking to incorrect
location
Ensure sparker is in good condition,
replace if necessary
* Pilot light ignites but main burner does
not ignite, igniter continues to spa rk for
1 0 seconds then goes to lock out
Direct Spark units
Main burner ignit es but igniter continues
to spark for 1 0 seconds then goes to
lock out
Faulty sensor lead/ circuit Check flame sensor is connected and
not damaged
Crossed polarity, Faulty extension lead
or power board
Check polarity at power point connection
into heater and ECS control box
Faulty Ignition Module Replace Ignition module
*
Pilot light ignites but main burner does
not ignite, igniter stop sparking and pilot
flame stays on
No Gas to main burner Check burner injector for blockage
Pressure switch not activating Ensure Fan is running
Clear any blockage in hose from
pressure switch to fan.
Clean the fan
Replace Pressure switch
No power out of ignition module Replace Ignition Module
Unit ignites, main burner becomes
unstable, flame lifts off burner, unit goes
into lockout
Incorrect burner pressure settings Adjust burner pressure to correct setting
(See Data plate)
Flue blocked, Incorrect flue installation
or flue joints not sealed
Clear blocked flue, install flue correctly
and seal all flue joints
Burner aeration not correctly adjusted Adjust burner aeration
(See Unit Manual)
Log set incorrectly installed Install log set as per Owner’s Manual
Flue Restrictor not set correctly Adjust Flue restrictor (See unit manual)
Fan operates but no ignition sequence
(no spark)
Unit ignition pack gone into lockout Reset ignition pack by depressing black
reset button while unit controls are in the
"ON" position (fan running)
Carbon build up on glass/media/logs Burner cracked Replace burner
Log set / media incorrectly installed Install log set / media as per owner’s
manual
Aeration setting too far closed Set aeration as per owner’s manual
Aeration blocked Clean blockage at aeration shutter
Flue restrictor not set correctly Adjust flue restrictor as per owner’s
manual
Partial blockage in flue Clear blocked flue