Raleigh ebike, User Manual

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16
Troubleshooting
The system does not turn on
Check the battery and make sure that it is charged. The battery must be correctly inserted in the docking
station and the lock must be completely closed. Also check that all connectors of your wiring harness are
properly engaged. If the problem persists, contact your authorized dealer.
The system can be turned on but there is no assist
Check that the cables running from the battery to the motor are properly connected. If the problem per-
sists, contact your authorized dealer.
The system is continuously in generate mode
When the propulsion system is continuously in generate mode and cannot be switched back to assist
mode by pushing the key, the problem most likely lies with the brake switches that are located at the
brake levers. In this case try to “repair” the system by turning it off and then on again. If that does not
solve the problem, you can temporarily bypass it by removing the plug-in connection from the console to
the brake-switch.
The motor is not as powerful after a repair or service
Tighten the nuts of the rear axle with the specified torque (40Nm/30lb-ft). If the problem is not solved
please contact your dealer.
The battery state of charge display on the console does not show “full” after a complete
charging procedure
Make sure that you have followed all of the instructions for the charging procedure. Let the battery cool
off for a few hours and then recharge it again. If the problem’s still not solved, let the battery cool again,
fully deplete the battery and charge it again. If the problem persists, contact your authorized dealer.
WARNING
If you bypass the brake switches you also disable regenerative breaking.
In doing so your system will not provide any brake support.
We recommend that you contact your dealer as soon as possible.
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