53
GB
TROUBLESHOOTING AND ERRORS
TROUBLESHOOTING AND ERRORS
ERROR CODES ON THE APP
ERROR
CODE
MESSAGE
SHOWN IN APP
SYMPTOM
POSSIBLE CAUSE
F02
F02
Contact Service
• 5 sec. beep from the receiver
• Fire is not responding, no ignition
• Microswitch not making contact with the cam on the
motor knob
• Motor wiring incorrect
• Reversed polarity or faulty microswitch
• Bent motor knob
F03
F03
Contact Service
• 5 sec. beep from the receiver
• Ignition process is interrupted
• Fire is not responding, no ignition
• Thermocouple wiring incorrect or interrupted
• ON/OFF switch in ”O” (OFF) position
F04
F04
Ignition Sequence malfunction
Wait 1 minute
Retry ignition
• No pilot flame within 30 sec.
• NOTE: After 3 failed ignition sequences F06
shown
• No gas supply
• Air in pilot supply line
• No spark
• Reversed polarity in thermocouple wiring
• Incorrect pilot orifice if valve has been converted from
LPG to NG or vice versa
F06
F06
Contact Service
• 3 failed ignition sequences within 5 minutes
• Fire is not responding, no pilot flame
• No gas supply
• Air in pilot supply line
• No spark
• Reversed polarity in thermocouple wiring
• Incorrect pilot orifice if vave has been converted from
LPG to NG or vice versa
F10
F10
Contact Service
• Pilot lit
• Main burner fails to ignite and pilot shuts off
• Ignition is blocked for 2 minutes
• 2
nd
thermocouple is out of position
• 2
nd
thermocouple wiring incorrect
• Gas logs out of position
• Gas ports for burner are blocked
F12
F12
Contact Service
• Motor turns to pilot position
• Fan at level 4 for 10 minutes
• Receiver temperature exceeds 60°C
• Receiver powered by batteries
• Blocked flue, no air circulation in firebox
• Heat shield incorrectly installed
F13
F13
Contact Service
• Motor turns to pilot position
• Receiver temperature exceeds 80°C
F14
F14
Contact Service
• 5 sec. beep from the receiver
• Fire is not responding, no ignition
• Receiver software doesn’t support on 2
nd
thermocouple
• Wrong receiver
F15
F15
Contact Service
• 5 sec. beep from the receiver
• Fire is not responding, no ignition
• 2
nd
thermocouple is not connected
• 2
nd
thermocouple wiring
F16
F16
Contact Service
• No temperature shown in the app
• Handset out of range for more than 1.5 h
• Electrical interference
F17
F17
Contact Service
• No ignition (fire is not responding)
• Inlet voltage exceeds 7.25 V
• Malfunction of the main adapter
F19
F19
Contact Service
• Pilot drops when moter opens main gas
• Insufficient thermo-voltage
• Thermocouple malfunction
• Low inlet gas pressure
• Improper thermocouple flame impingement
• Carbon build-up on the thermocouple
• Valve malfunction
• Resistance in thermocurrent circuit
F26
F26
Contact Service
• It is not possible to increase flame height after
ignition
• Fan at level 4 for 10 minutes (T>60°C)
• Receiver temperature exceeds 60°C
F28
F28
On-Demand Pilot
• Pilot shuts off after a predefined time
• Pilot shuts off after no motor movement for a
predetermined time
F31
F31
Contact Service
• Fire is not responding
• No electronic control of the fire
• Receiver malfunction
F41
F41
Check WiFi
• Fire is not responding
• No electronic control of the fire
• No power to WiFi module or router
• No WiFi connection between WiFi module and router,
and/or smart device
F43
F43
No receiver connected
Contact Service
• Fire is not responding
• No electronic control of the fire
• No communication between receiver and WiFi
module
F44
F44
Contact Service
• No temperature shown in the app
• ”N.a.” (not applicable) displayed in the app
• Handset not within range
• Low battery in handset