51
GB
MAINTENANCE
TROUBLESHOOTING
TROUBLESHOOTING AND ERRORS
Does the remote control light up when you press
the buttons?
NO
Please check that the batteries are working and
mounted correctly.
Are the remote control and receiver connected?
(Can you see the motor valve move on the GV60
Combination Valve, when you press the arrow up
or down on the remote control?).
YES
Please check the batteries and the power
supply. Try connecting the receiver and remote
control again.
Can you hear a metallic, hollow sound (the
magnetic valve opening), when turning the gas
fireplace on? Can you hear/see a spark? (You can
hear a ticking sound when a spark is generated?).
YES
The magnetic valve can get stuck. Try the
starting sequence again.
Check that the ignition cable between the
receiver and burner electrode is connected.
Is the pilot flame on?
Please check the gas supply and that the pipes
have been vented. Check that the button on the
GV60 Combination Valve is set to AUTO.
Is the pilot flame burning for more than 30
seconds, before it turns off?
1
st
thermocouple does not work.
Check the thermocouple with an ohmmeter.
Are the main and secondary burners burning
for more than 30 seconds, before it turns off? (Is
there a flame by the ceramic logs?)
2
nd
thermocouple is interrupted. Check that the
2
nd
thermo is not covered in any way and that the
flame is touching the thermo sensor. Check the
wire for the 2
nd
thermocouple.
Are there flames for more than 2 minutes after
the main and secondary burners are turned on?
Check the flame by the two thermocouples.
Check that the logs and ember layer are placed
in accordance with the installation manual.
Is the gas fireplace working after burning for 2 or
more minutes?
Check the gas supply. LPG: The bottle can freeze
which causes the gas supply to decrease.
If you, against all expectation, should experience issues with your fireplace, please try the following steps. If the issues
persist, please contact your RAIS dealer and state in which step the problem occurred.
The most seen problem is lost connection between remote control and receiver due to lack of power. Therefore, we
recommend changing the batteries in your remote and resetting the connection between the receiver and remote.
Please follow the guide on page 33.
NO
NO
NO
NO
NO
NO
NO
YES
YES
YES
YES
YES