50
GB
WARRANTY
MAINTENANCE
TROUBLESHOOTING AND ERRORS
RAIS offers a 2-year warranty on all gas fireplaces. The
warranty period begins upon delivery of the product.
The warranty – provided by RAIS – is a supplement
to national guarantee requirements applicable in the
country where the fireplace was purchased.
GENERAL
• Renewal or replacement of components does not
extend the warranty period.
• The warranty is only valid if the gas fireplace is
sold through an official RAIS dealer.
MAINTENANCE OF YOUR GAS FIREPLACE
We recommend having your gas fireplace inspected
by a professional once a year to ensure the product’s
operation and safety. Read more on page 47.
THE WARRANTY COVERS:
• Documented malfunctions due to faulty
workmanship.
• Documented faulty material.
• The gas fireplace cabinet, which is backed by a
5-year warranty.
THE WARRANTY DOES NOT COVER:
• Stainless steel surfaces’ appearance, colour
changes and patina.
• Thermal expansion noises.
THE WARRANTY BECOMES VOID:
• If installation or repair does not comply with
national or local law.
• In the event of damage due to external influences
and the use of unsuitable fuels.
• If the gas fireplace has not been installed
according to the installation instructions or used
according to the user manual.
• In case of failure to comply with statutory or
recommended installation regulations and in
the event of any owner-made changes to the
fireplace.
• In case of lacking maintenance (see the section
in the Installation Manual regarding Service and
Maintenance).
• When using non-original components that do not
have the same specifications as the original.
• In case of damage caused by external factors
(such as shock, lightning, impact, flooding or
overheating of the fireplace) during transport,
storage or installation.
• In case of defects owing to neglect, misuse and/or
gross negligence.
MAINTENANCE OF YOUR GAS FIREPLACE
We recommend having your gas fireplace inspected
by a professional once a year to ensure the product’s
operation and safety.
IN CASE OF DAMAGE, CONTACT YOUR DEALER
In the event of damage to your gas fireplace, please
contact the retailer where the product was purchased
and provide the serial number.
In the event of a warranty claim, RAIS determines
the way in which the damage will be repaired. In the
event of repair, we will ensure professional execution.
For warranty claims on parts that have been replaced
or repaired, please refer to national/EU laws and
regulations on renewed warranty periods.
The warranty provisions in effect at any time may be
obtained from RAIS.