![background image](http://html2.mh-extra.com/html/quantum/px500-series/px500-series_user-manual_3547730205.webp)
Chapter 5 Troubleshooting
Common Problems and Solutions
Quantum PX500 Series User’s Guide
182
A tape cartridge
(medium) is
reported not
present.
This indicates that the gripper could not sense a
tape cartridge in a particular storage slot even
though the inventory reports that it is present.
The system performs optimally when tape
cartridge labels are present.
Check to see if the designated cartridge is
present. If it is, make sure it is properly seated.
(For a tape drive, make sure the cartridge is
completely unloaded.) Then retry the
command.
If the error persists, contact an authorized
Quantum field service engineer see (
A move command
failed.
Check the source and destination slots. The
source slot should hold the cartridge to be
moved; the destination slot should be empty.
Make sure the gripper is empty and all
actuators are free of obstruction.
Retry the command.
Reboot the library (see
page 141). If the problem continues, contact an
authorized Quantum field service engineer see
A flash memory
error is reported.
Contact an authorized Quantum field service
engineer.
A maximum
temperature
exceeded warning
is displayed.
Turn off the library and allow it to cool down.
Lower the room temperature, if possible, and
increase ventilation around the library.
(If the operating temperature is too high, the
library will automatically shut down until the
temperature drops.)
Problem
Corrective Action