Preface
StorageCare Guardian
Quantum PX500 Series User’s Guide
xx
Accelerate service issue resolution with these exclusive Quantum
StorageCare services:
•
Service and Support Website
- Register products, license software,
browse Quantum Learning courses, check backup software and
operating system support, and locate manuals, FAQs, firmware
downloads, product updates and more in one convenient location.
Benefit today at:
www.quantum.com/support
.
•
eSuport
- Submit online service requests, update contact information,
add attachments, and receive status updates via email. Online
Service accounts are free from Quantum. That account can also be
used to access Quantum’s Knowledge Base, a comprehensive
repository of product support information. Sign up today at:
www.quantum.com/support
.
•
StorageCare Guardian
- Securely links Quantum hardware and the
diagnostic data from the surrounding storage ecosystem to
Quantum's Global Services Team for faster, more precise root cause
diagnosis. StorageCare Guardian is simple to set up through the
internet and provides secure, two-way communications with
Quantum’s Secure Service Center. More StorageCare Guardian
information can be found at:
www.quantum.com/guardian
.
For further assistance, or if training is desired, contact Quantum
Technical Assistance Center:
North America:
+1-800-284-5101
UK, France and Germany
00800 4 QUANTUM
EMEA
+44 1256 848 766
For worldwide support:
www.quantum.com/contactsupport
StorageCare Guardian
0
StorageCare Guardian
is a remote monitoring and diagnostic solution that
enables Quantum to proactively monitor the health of Quantum
products, use diagnostic data to predict possible failures, and determine
whether or not the problem involves a Quantum product or other critical
component in the environment.
