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DS-1200 G4i Operator Manual Issue 4 - Nov 2020
12 Troubleshooting guide
The following guide provides possible solutions to operating problems that may
arise. It is not intended to provide a complete solution to all the possible problems
shown, but should be used in conjunction with advice on curative action from
your local service team. For a description of all error codes, see the ‘Advanced
Troubleshooting Guide’.
To assist in identification of modules referred to, see the ‘Module Identification
Guide’.
NOTE:
If persistent operating problems are occurring clean all sensors before
taking further action. See section
information.
PROBLEM
POSSIBLE SOLUTION / ACTION
Envelopes and
Insert Area
1. Poor pick-up of
envelopes.
a) Side guides too tight - set to 1mm free play each side. b) Sepa-
rator shield set too far back (to adjust, see pages 14 to 16 of this
document). c) Clean envelope pick-up rollers.
2. Flaps not open-
ing.
a) Ensure envelope stack is angled back in hopper, not upright. b)
Separator is set slightly too tight. c) Clean envelope opener conveyor
belts. d) Clean envelope pickup rollers. e) Ensure conveyor cover is
fully closed.
3. Fingers not in-
serting properly.
a) Angle of fingers may need adjusting - slacken lock screw to ad
-
just. b) Check outer fingers are narrower than envelope by 9 - 10mm
each side
but
must be wider than insert - reduce side clearance if
necessary.
4. Envelope skewed
at insert.
a) Check side guide clearance - should be 1mm free play each side.
b) Check software for correct envelope size (see page 25 of this
document).
5. Inserts not arriv-
ing at insert area.
a) Side guides too tight - set to 1mm free play each side. b) Increase
envelope depth in software (see section 7.2
Creating an envelope
).
6. Inserts coming
out of envelope
when leaving insert
area.
a) Metal tape underneath kicker needs angling downwards - contact
Service Department.
7. Filled envelopes
crashing at turno-
ver eject (under-
neath turnover).
a) Check turnover belts are not misplaced.
8. Filled envelope
failing to leave in-
sert area.
a) Wetter roller not fully lowered. b) Carrier on wetter conveyor not
fully seated.
