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Summary of Contents for Magicolor 330

Page 1: ......

Page 2: ...ent Corporation PhoneNET Farallon Computing Inc Hewlett Packard HP PCL HP GL LaserJet Hewlett Packard Co IBM OS 2 Token Ring International Business Machines Corporation Intel Intel Corporation Iomega...

Page 3: ...4 Introduction 2 2 Using Media Cassettes 2 2 Avoiding Unsuitable Media 2 2 Preparing Paper 2 3 Loading the Universal Media Cassette 2 4 Using Letterhead and Memo Media from the Universal Media Casset...

Page 4: ...ridge Storage 2 18 Replacing a Toner Cartridge 2 19 Overview 2 19 Introduction 3 2 High Resolution Printing 3 2 How Much Memory Do You Need 3 3 Setting the Default Resolution 3 3 High Duty Printing 3...

Page 5: ...pth Screening Technology 4 10 Printer Drivers 4 11 Accessing Color Matching for Windows 95 98 4 11 Accessing Color Matching for Microsoft Windows NT 4 0 4 15 Accessing Color Matching for Microsoft Win...

Page 6: ...erator Control 6 10 General Settings 6 12 Printer Jobs 6 21 Consumable Status 6 22 Accounting 6 24 Statistics 6 25 System Support Page 6 27 QMS Inc Page 6 30 Online Help Page 6 31 Introduction 7 2 Aut...

Page 7: ...Checklist 8 24 OPC Drum Problems 8 27 Control Panel Problems 8 28 Data Indicator Stays Lit 8 28 No Advanced Status Page 8 28 No Startup Page 8 28 Paper Jam Message Stays On 8 29 Printer Resets 8 29 P...

Page 8: ...2 Turn off the Power and Remove All Cables 9 3 Remove the Media 9 3 Remove the Media Trays 9 4 Remove the Toner Cartridges 9 6 Reset the Antirotation Spacer 9 6 Change the Waste Toner Box 9 7 Prepare...

Page 9: ...0 Introduction B 2 Menu Chart Conventions B 2 Administration Menu B 3 Administration Communications Resident NIC CrownNet Menu B 4 Installation Menu B 9 1...

Page 10: ......

Page 11: ...2 2 2 About This Manual on page 1 2...

Page 12: ...load paper letterhead oversized media transparencies envelopes labels and postcards and how to replace the toner cartridges fuser oil roller OPC drum cartridge and waste toner box Advanced Printing Fe...

Page 13: ...e call Repacking the Printer Explains how to repack the printer in case you need to relocate or ship your printer after it s been installed QMS Customer Support Provides product sales and support tele...

Page 14: ...iebene Vorgehensweise da sonst Verletzungsgefahr bestehen k nnte Mixed Case Courier Text you type and messages and information displayed on the screen Mixed Case Italic Courier Variable text you type...

Page 15: ...2 2 2 Using Media Cassettes on page 2 2 Using the Multipurpose Tray on page 2 8 Using Toner Cartridges on page 2 18 Replacing a Toner Cartridge on page 2 19...

Page 16: ...owing properties may cause media jams and should not be used Paper adhered with static electricity Too thick or too thin paper Previously printed paper Folded creased or torn paper Damp or wet paper C...

Page 17: ...ed Any media that is affected by high fusing temperature 311 F 155 C 1 Take a stack of about 250 sheets ream Caution Don t unwrap paper above the printer as this might cause paper particles to fall in...

Page 18: ...1 Slide the media cassette open 2 Press the metal plate until it latches 3 Adjust the media guides Squeeze the guide clips move the guides to the edges of the cassette and release the clips...

Page 19: ...of the media the letterhead or memo information toward the back of the cassette 5 Set both media guide clips Note If a media guide clip is pressed too tightly against the media it may cause a media j...

Page 20: ...he letterhead memo media within your application Try printing your data on a plain sheet of paper first to check placement Input Source Universal media cassette Capacity Up to 250 sheets depending on...

Page 21: ...feeder 1 Pull the universal media cassette out as far as it will go 2 Grasp the media cassette with both hands and pull outward while lifting up at the front 3 Holding the oversized or transparency la...

Page 22: ...ltipurpose tray 3 To avoid media jams Do not set different sizes of media in the multipurpose tray MPT at the same time Do not add media to the tray before it empties The multipurpose tray feeds into...

Page 23: ...When printing on larger media sizes pull out the tray extender Otherwise media may fall out of the tray or may not be fed properly 3 Raise the media guide on the tray when not using oversized media a...

Page 24: ...de up into the feeding slot until it gently touches Do not load more sheets than the maximum Max specified 6 When loading paper be careful to avoid any space between the guides and the stack and avoid...

Page 25: ...on the letterhead memo media within your application Try printing your data on a plain sheet of paper first to check placement Input Source Multipurpose tray Capacity Up to 150 sheets depending on the...

Page 26: ...a time Loading a large number of transparencies at a time may cause static buildup thus causing feeding problems Output Face up tray Type Refer to the specifications in chapter 2 Print Media in the R...

Page 27: ...before printing 4 Remove each transparency from the output tray as soon as it prints Caution If transparencies are allowed to accumulate in the output tray resulting static electricity may cause a med...

Page 28: ...om the edges of the envelope See your application documentation for specific information on printing envelopes Input Source Multipurpose tray Capacity Up to 20 depending on the thickness of the envelo...

Page 29: ...adhesive part of the envelope 5 Place the envelopes on a flat surface and flatten them by pressing down the corners 6 Adjust the multipurpose tray media guide to the width of the envelopes 7 Separate...

Page 30: ...paper first to check placement Input Source Multipurpose tray Capacity Up to 100 label sheets depending on the thickness Source Transparency label cassette Capacity Up to 100 label sheets depending o...

Page 31: ...he postcards Output Face up tray Type Refer to the specifications in chapter 2 Print Media in the Reference manual Notes Check your application documentation for other information on printing postcard...

Page 32: ...ckaging until you re ready to install them Store toner cartridges in a cool dry location away from sunlight due to heat The maximum storage temperature is 95 F 35 C and the maximum storage humidity is...

Page 33: ...ge in the control panel message window and in CrownView will not reset properly To replace a toner cartridge 1 Open the printer s front cover If the empty toner cartridge is the color showing skip to...

Page 34: ...ntil the mark on the cartridge is aligned with the printer s Unlock position 5 Remove and discard the empty toner cartridge Caution Dispose of old toner cartridges in accordance with local regulations...

Page 35: ...s visually keyed to ensure correct installation 9 Align the toner cartridge with the cartridge guides 10 Carefully push the cartridge into the printer until it s firmly seated Caution If a toner cartr...

Page 36: ...ace more than one toner cartridge go back to step 2 13 Close the printer s cover 14 In the Operator Control Consumables Item Replaced x Toner menu where x is the color toner you replaced select Yes Th...

Page 37: ...uty Printing on page 3 4 Cassette Chaining on page 3 5 Collating Output on page 3 6 2 Sided Printing on page 3 9 Printing on Standard and Custom Media Sizes on page 3 10 Working with Status Pages on p...

Page 38: ...red by some printer emulations 600x600 dpi The standard resolution in the magicolor 330 CX is the standard resolution for business documents 600x600 dpi resolution provides excellent print quality for...

Page 39: ...ng To print complex graphics or complex PostScript documents For increased collation performance For increased spooling performance Media Size 300x300 600x600 1200x1200 Mono 4 Color Mono 4 Color Lette...

Page 40: ...through the application you can set it through the configuration menu the printer driver or QMS Document Option Commands DOCs If you want the printer to use a lower default resolution when you restor...

Page 41: ...unit until it clicks 5 Close the fuser unit If you have an optional large capacity input feeder you may choose to have the printer automatically draw media from another cassette inputbin when the curr...

Page 42: ...dvantage of collation is convenience and the time savings derived from not having to separate and sort individual copies of a document Each copy of the document exists as a whole Menu Operator Control...

Page 43: ...splay list blocks for all pages in the collation range For more information on Display List blocks see Display List in chapter 5 Additional Technical Informa tion in the Reference manual If there s no...

Page 44: ...have sufficient memory to store an entire document before printing begins Of course this always depends on the size of your print job versus the amount of available memory in your printer The QMS magi...

Page 45: ...your application is more time consuming than collating through the printer The application sends the complete job the requested number of times rather than sending it once and holding data in printer...

Page 46: ...oved paper feeding The recommended length of this rest period varies depending on the media type Some media may require a rest period of up to one hour for best print quality and performance 7 The QMS...

Page 47: ...457 20 M O U Oversized 13 x 18 330 20 x 457 20 M O Oversized 13 x 19 330 20 x 482 6 M Postcard Official Japanese 190 gm m 3 94 x 5 27 100 07 x 133 85 M Statement 5 5 x 8 5 139 70 x 215 90 M A4 Transpa...

Page 48: ...printed to date during the current consumables tracking period Administration Consumables Start Period menu Printer settings printer setup options for paper handling Current memory configuration prin...

Page 49: ...t one It cancels all jobs with a printing interpreting terminating or spooled status It allows you to send an end of job indicator to a currently compil ing print job waiting on incoming data You don...

Page 50: ...CANCEL CANCEL ALL JOBS Cancel or Select Cancel all jobs with a printing interpreting spooled or terminating status The CANCEL ALL JOBS message displays until all print jobs are completely removed CANC...

Page 51: ...end of job indicator for a print job that does not have one You can identify an end of job indicator in the Administration Communications Parallel and Administration Communications Serial menu Refer...

Page 52: ......

Page 53: ...2 2 2 QMS QCOLOR Technology on page 4 2 Printer Drivers on page 4 11 Downloading Custom Profiles on page 4 24...

Page 54: ...th cumbersome color control devices just to get color output that matches what they see on their screen The QMS magicolor 330 Print System was designed with both sec tors in mind offering a host of co...

Page 55: ...vides automatic or custom color control QCOLOR dynamically configures the QMS magicolor 330 for the best output quality based on the contents of the document and the media on which it will be printed...

Page 56: ...ishing application such as QuarkXPress QMS QCOLOR s color matching methods are simple for both novice and professional color users to navigate Single button control Whether accessing through the print...

Page 57: ...ce based on the average performance of PC monitors Trinitron G1 8 D50 listed on the configuration menu as Trin G1 8 D50 or Sony Trinitron a widely available CRT found in many monitors Apple RGB Apple...

Page 58: ...rform color matching automatically These drivers work with the printer resident color rendering dictionaries to match colors The advantages of Level 2 color matching are that it is portable it is appl...

Page 59: ...dows drivers or if your application requires you to use a non QMS driver you can change the CRD at the printer s control panel Administration Emulations PostScript Color Rendering menu See chapter 4 P...

Page 60: ...via QMS QCOLOR technology is PANTONE PANTONE a standard color system within the graphic arts and pre press industry specifies hundreds of spot colors each identified by a unique number Each PANTONE Co...

Page 61: ...cific applica tion software Another area of color control of particular concern to designers publishers and printers is color calibration For these graphics professionals it is important to maintain c...

Page 62: ...you to calibrate your monitor to a standard monitor profile that is supported by the CMM built into the magicolor 330 For best monitor to printer color matching Colorific software must be used to cal...

Page 63: ...ith several major operating systems that make the full functionality of the QMS magicolor 330 available with a click of a mouse QMS Level 2 PostScript driver for Windows 95 98 QMS Level 2 PostScript d...

Page 64: ...ovide satisfactory color output for a particular page element or document type then go to the Color tab where more specific settings can be made Note For the Windows 95 98 Level 2 driver Automatic Col...

Page 65: ...k pages The default setting for Color Sepa rations is off If you want to utilize the magicolor 330 s built in ICC SWOP color matching be sure that this is turned on By default this setting is already...

Page 66: ...below are the user selectable settings when you click on the Configure button next to Use CRD Color Matching Images Graphics Text The halftone setting for Images Graphics and Text is enhanced You will...

Page 67: ...lect the new settings If you configure different CRDs or a different color space you will need to save those custom settings Click Save and you will be prompted to name your new custom configuration B...

Page 68: ...imetric This feature is on by default for the Windows NT driver Listed below are the user selectable settings from the tree structure for the Color Rendering Dictionaries Images Line Art Text The half...

Page 69: ...e is set to sRGB The choices are SWOP Eurocolor Commercial CMYK Display Inkjet Proofer None Printer Default custom1 custom2 and custom3 When Internal ICC Color Matching is selected the Simulation can...

Page 70: ...doesn t provide satisfactory color output for a particular page element or document type then select a more specific QCOLOR setting for example Photographic for scanned photographic images Graphics i...

Page 71: ...n menu 7 Choose any other printing options you want Choose the Help button in the printer driver for detailed descrip tions of the options 8 Choose OK until you return to the application 9 From the Fi...

Page 72: ...our Macintosh System Software CD ROM and run the Installer To invoke ColorSync color matching you will need to perform the following steps 1 Make sure you ve installed the magicolor 330 PPD and you ha...

Page 73: ...beginning of this section only one color management system can be active at a time Access Printer Specific from the General pop up menu in the print dialog box Set ICC Color Matching to Disable QMS re...

Page 74: ...lect Printer Specific Options from the General pop up menu Set ICC Color Matching to Enabled Listed below are the options you will need to set to use the printer resident color matching ICC RGB Source...

Page 75: ...shipped with your printer and install these first 2 Prepare your document for color printing and access the Print dialog box by selecting Print from the File menu Once you are in the main print dialog...

Page 76: ...allows you to pick the type of monitor you are using Again you will select Apple RGB since this is a common profile for most Macintosh monitors This feature will allow a more accurate screen to final...

Page 77: ...Source profiles and how they would be renamed Note If you do not rename your files correctly the magicolor 330 PPDs can not select the custom profiles However you will still be able to download the pr...

Page 78: ...s from the Printer menu Under the Download tab select Destination as PostScript Select the Local Files button and specify the SProfile ps Click Open Select Remote Path and go to PostScript Click Selec...

Page 79: ...wnload one custom profile at a time to the magicolor 330 After each download of a custom ICC profile be sure to send the SProfile ps file to ensure that the new custom profile is available for use or...

Page 80: ......

Page 81: ...Printer on page 5 2 Cleaning the Printer on page 5 3 Maintenance Schedule on page 5 9 Replacing the Fuser Oil Roller on page 5 10 Replacing the OPC Drum Cartridge on page 5 14 Replacing the Waste Ton...

Page 82: ...the air vents of the printer and damage the internal circuits Do not use any cleaning solution other than synthetic detergent Be careful when cleaning the inside or removing paper jams as the fuser as...

Page 83: ...inside the printer After removing the cartridges return them to their original packaging If the original packaging is not available protect the toner cartridges from spilling toner and protect the OPC...

Page 84: ...ide of the printer s covers and the interior of the printer body Use only dry lint free cotton cloths or swabs Make sure any parts removed during cleaning are replaced before you plug in the power cor...

Page 85: ...extremely sensitive to bright light and direct sunlight Always leave it in its protective bag until you are ready to install it Any exposure to light should be limited to two minutes If you suspect th...

Page 86: ...C drum cartridge Do not rest it with the blue part touching a surface 5 Using a dry cotton cloth clean any toner buildup from around the OPC drum cartridge s cavity 6 Clean any paper dust and toner bu...

Page 87: ...ten auf dem Drucker da das Ger t sonst besch digt wird oder die Gefahr eines elektrischen Schlages besteht 7 Align the guide arrow on the OPC drum cartridge with the printer rail 8 Push it all the way...

Page 88: ...lutions that contain solvents such as alcohol and benzene Solvents may damage the printer s finish Always test any cleaning solution on a small area of your printer to check the solution s performance...

Page 89: ...However fuser oil roller life is media dependent coarser paper requires more oil REPLACE FUSER OIL ROLLER displays in the message window User See Replacing the Fuser Oil Roller on page 5 10 OPC drum c...

Page 90: ...FUSER displays in the message window QMS Authorized Service Provider Belt cleaner 100 000 pages REPLACE BELT CLEANER displays in the message window QMS Authorized Service Provider Bias transfer rolle...

Page 91: ...covered under warranty or service contract WARNING The fuser unit can become extremely hot and cause severe burns Make sure the unit is cool before handling it ACHTUNG Die Fixiereinheit kann sehr hei...

Page 92: ...ctive cover and pins Note Caution Oil on this roller will come off on your skin if touched directly Shield this roller from dust and toner when removing or inserting into the fusing unit 7 Match up th...

Page 93: ...inter 10 Turn on the printer 11 Reset the consumables usage monitoring system In the Operator Control Consumables Item Replaced Fuser Oil Roller menu choose Yes Note When you replace the fuser oil rol...

Page 94: ...o extremely sensitive to bright light and direct sunlight Always leave it in its protective bag until you are ready to install it Any exposure to light should be limited to two minutes If you suspect...

Page 95: ...e and pull off the protective cover Note A new waste toner box is already included in the OPC drum cartridge 7 Align the guide arrow on the OPC drum cartridge with the printer rail 8 Push the cartridg...

Page 96: ...ontrol Consumables Item Replaced OPC Drum menu choose Yes to reset the consumables monitoring system Note When you replace the OPC drum after a REPLACE OPC DRUM message displays in the message window...

Page 97: ...the OPC drum cartridge to replace the waste toner box 3 Squeeze the latch while pull ing the box away from the OPC drum cartridge 4 Dispose of the old waste toner box in accordance with safety laws a...

Page 98: ...reset the consumables monitoring system Note When you replace the waste toner pack after a CHECK WASTE TONER message displays in the message window the engine automatically recovers However you must...

Page 99: ...2 2 2 Setting up the Printer Web Page on page 6 2 Printer Home Page on page 6 8 Web Page Help System on page 6 31...

Page 100: ...the most frequently accessed printer configurations and gives you instant access to printer status Anyone on your company intranet can access the QMS printer through their web browser software Note Th...

Page 101: ...Change the default name to one that is more easily remembered and typed 2 Since your printer will reside on your intranet and will not be accessi ble beyond the firewall of your network you must set...

Page 102: ...0 3 Select the Proxies tab in the dialog box 4 Select the Manual Proxy Configuration radio button and press the View button...

Page 103: ...nter name or the IP address of your QMS magicolor 330 Note The printer name is entered in the network protocol menu that you are using The default name is the model number of the printer See Assigning...

Page 104: ...o URL address box to access the printer home page 4 5 1 Start your web browser 2 Access the View menu and choose Options 3 Select the Connection tab on the dialog box 4 Click the Settings button to di...

Page 105: ...r the last entry and then type the printer name or the IP address Note The printer name and IP address are found in the host table Click OK 6 Enter the printer name in the URL Address box to access th...

Page 106: ...rows ing This printer is pictured in the graphic with all installed paper handling options Configuration Menu No equivalent Printer Name Shows the name you have assigned to your printer The default pr...

Page 107: ...uration Menu Operator Control Outputbin Sheets Printed Lists the number of sheets of media printed to date during the current consumables tracking period Administration Consumables Start Period menu N...

Page 108: ...tor Control page This page contains a form which allows you to config ure settings in your printer After you make your choices choose the Submit button to make them take effect Hotlinks Take you to ot...

Page 109: ...hing options Configuration Menu Operator Control Color Matching Color Model Allows you to select between full color or monochrome mode Configuration Menu Operator Control Color Model Collation Allows...

Page 110: ...uration Menu Operator Control Chain Inputbins Multipurpose Size Allows you to specify the type of media in the multipurpose tray Configuration Menu Operator Control Multipurpose Sz Version Specifies t...

Page 111: ...printer control panel a remote or local console or CrownAdmin Serial Number Specifies the serial number of the printer Configuration Menu No equivalents Sheets Printed Specifies the number of sheets p...

Page 112: ...tifies whether the printer controller checks the hard disk for a PostScript file named SYS START and then executes the file This file does not print Configuration Menu Administration Startup Options D...

Page 113: ...ncrements the image is adjusted horizontally on the page Configuration Menu Administration Engine Image Alignment Horiz Offset Top Margin Identifies the amount in 01 increments the image is adjusted v...

Page 114: ...quivalent Upper Identifies the size and type of media currently installed in the upper tray Configuration Menus Operator Control Media For Upper Bin Optional1 Identifies the size and type of media cur...

Page 115: ...ched to the printer and what their addresses are Configuration Menu No equivalent Emulations Identifies the installed emulations Configuration Menu No equivalent Host Input Spool Shows the size in KB...

Page 116: ...Heap Framebuffer Shows the size in KB of the Frame Buffer This client holds rasterized or bitmapped images of page faces which are ready to be sent to the print engine Configuration Menu Administratio...

Page 117: ...e amount of RAM used to run the printer s operating system It s never increased or decreased The system memory subtracted from the total amount of RAM identifies the amount of RAM available for all th...

Page 118: ...ses a print job before it ends the job Configuration Menu Administration Communications Timeouts Job Timeout Emulation Shows the maximum number of seconds emula tions other than PostScript wait for in...

Page 119: ...0 The Printer Jobs hotlink on the home page jumps to the Printer Jobs page This page contains information about the current jobs the printer is processing and information on the previous five jobs pr...

Page 120: ...g Printed Configuration Menu No equivalent Prio rity Shows the priority of each job Configuration Menu No equivalent Owner Shows the name of the owner of each current job Configuration Menu No equival...

Page 121: ...A4 size media The actual life expectancy will vary depending on these and other printing variables including continuous or intermittent printing ambient temperature and humidity Consumable Name Identi...

Page 122: ...mount of the consumable in percentages not planes faces or sheets Configuration Menus Operator Control Consumables and Administration Consumables Mode Shows whether accounting is enabled or disabled C...

Page 123: ...er accounting information is stored in the printer in a single file or in multiple files Configuration Menu Operator Control Accounting File Segment System Release Identifies the release number of the...

Page 124: ...and types printed during the lifetime of the printer the current user defined period and the current service period Configuration Menu Operator Control Consumables Print Statistics Faces Shows the num...

Page 125: ...e Submit button Note If the page refresh rate is set to too small a time interval you may lose your changes before you choose the Submit button Coverage Shows the average letter size page coverage of...

Page 126: ...n the form is reset to the current printer settings If you need assistance contact A text box for entering the name of a local expert Configuration Menu No equivalent Contact Number A text box for ent...

Page 127: ...e domain name of the printer Configuration Menu No equivalent Sender s address A text box for entering the address of the printer on the network Configuration Menu No equivalent To A text box for ente...

Page 128: ...age QMS Corporate URL From the QMS web site you can access information about other QMS print ers contact information a FAQ database printer manuals and online performance support Email sent via Shows...

Page 129: ...system 8 7 Your printer web page is supported with help and support tools located at the QMS web site If you typed in the QMS online perfor mance support address on the System Support page Printer He...

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Page 131: ...2 2 2 Automatic Jam Recovery on page 7 2 Preventing Media Jams on page 7 2 Understanding the Media Path on page 7 3 Understanding Media Jam Status Messages on page 7 4 Removing Media Jams on page 7 4...

Page 132: ...you remove the jammed media After the jam is cleared open and close the front cover before printing Printing will not resume until you do this There are several things you can do to reduce the occurr...

Page 133: ...remove the media from the cassette rotate the stack a half turn turn the stack over and then place it back in the printer 3 Understanding the printer s media path will help you locate media jams The m...

Page 134: ...the message window displays PAPER JAM REGISTRATION 2 Fuser jams occur in the fuser area When this type of jam occurs the message window displays PAPER JAM FUSER 3 Exit jams occur as the media nears on...

Page 135: ...ting the job from the page where the jam occurred If media jams in the printer clear the jammed media in the following order 9 Media cassettes Multipurpose tray Right side top Right side bottom 4 9 Le...

Page 136: ...ate at the bottom of the media cassette until it latches c Put the media back in the cassette d Slowly push the media cassette back into the printer e If you have a large capacity input feeder check t...

Page 137: ...r contains unfused toner that can soil your hands clothes or anything else it gets on If you accidentally get toner on your hands wash them in cool water If you accidentally get toner on your clothes...

Page 138: ...ulti purpose tray unit as far as it will go d Open the cover by pulling up on the green handle e Turn the green knob to move the jammed media f Pull the media out If the media is torn make sure no pie...

Page 139: ...multipurpose tray Note Confirm that media is loaded in the proper direction printing side up a If you have an optional large capacity input feeder open the cover on the right side of the feeder b Slo...

Page 140: ...kte Ber hrungen mit der Fixiereinheit Diese wird sehr hei und Sie k nnten sich verbrennen b Remove the fuser oil roller Caution Oil on this roller will come off on your skin if touched directly Shield...

Page 141: ...4 4 9 d Return the fuser oil roller to the printer e Push the fuser unit firmly back into the printer a Open the upper left cover...

Page 142: ...4 b Remove the jammed media If the media is torn make sure no pieces are left inside c Close the upper left cover...

Page 143: ...GL Error Codes and PCL Error Codes on page 8 18 Testing PC Printer Communication on page 8 19 Testing Macintosh Printer Communication on page 8 23 Printer Problem Checklist on page 8 24 OPC Drum Prob...

Page 144: ...CrownNet Problems on page 8 30 Output Problems on page 8 31 Kanji Option Kit Problems on page 8 32 Print Quality Problems on page 8 34 Image Defects on page 8 35 Placing a Service Call on page 8 44...

Page 145: ...cing a service call if one becomes necessary Status and service messages are displayed in the control panel mes sage window They provide information about your printer and help you locate many problem...

Page 146: ...ftp if avail able or CPA Then reset the account ing files so that new jobs can be accepted If you don t want to use accounting you can disable it ACC FILE 95 FULL ACC FILE 90 FULL ACC FILE 85 FULL AC...

Page 147: ...int jobs in the print queue are being canceled Press Select and the oldest job in the print queue the one currently printing will be canceled CANCEL ALL JOBS The Cancel key has been pressed and one or...

Page 148: ...GY SAVER The printer is in Energy Saver mode No action needed EXCESSIVE TONER COVERAGE The print job has exceeded the coverage limit for the printer 280 Enable internal ICC color matching or use host...

Page 149: ...user unit is not installed Install the fuser unit HCF COVER OPEN The cover on the right side of the high capacity input feeder is open Close the cover IDLE The printer is on line but no jobs are in pr...

Page 150: ...n Close the multipurpose tray unit OPC COMM ERROR The engine can t communicate with the memory in the OPC drum cartridge Replace the OPC drum cartridge If the problem remains call for service OPC COUN...

Page 151: ...ION Media has jammed in the area near the standard cassette multipurpose tray or optional large capacity input feeder Remove the media jam PAPER SIZE MISMATCH The media size specified in the print job...

Page 152: ...nter and scanner turn on the scanner wait 5 seconds and then turn on the printer If this doesn t work make sure the printer and scanner are cor rectly connected SCANNING The CrownCopy scanner is scann...

Page 153: ...ob is finished Wait until the print job is finished and the printer goes idle WAITING ON INPUT END JOB The compiler is waiting on incoming data for the first job in the queue The job may not have an e...

Page 154: ...The waster toner box is almost full Install a new waste toner box or wait until WASTE TONER FULL displays WASTE TONER FULL The waste toner box needs replacing Install a new waste toner box This statu...

Page 155: ...ys in the message win dow turn the printer off and then back on This often clears the service message indicator and printer opera tion resumes Always try this before making a service call CALL FOR SER...

Page 156: ...er On Error or Error Only This message means Do this CMM Error 0 Insufficient CMM memory Not enough memory has been allocated to the K Mem Clr Match memory client Increase the amount of memory assigne...

Page 157: ...should be visible in one of the menus depending on the profile type If the profile doesn t show up repeat the profile down load and registration sequence CMM Error 2 Bad input LUT entries The input e...

Page 158: ...ber of input channels in the ICC profile is inconsistent with the device color space If you re using custom profiles ensure that the profile file has not been corrupted damaged or generated incorrectl...

Page 159: ...mory Manual Config K Mem Clr Match memory client CMM Error 9 Unspecified color matching failure The color matching routines have detected an unknown error condition Call for service CMM Error 10 CMM f...

Page 160: ...emory for job 0 Not enough memory for job 1 Too many transformations 1 State lost 2 Math error 2 Math error 3 Job aborted 3 Job aborted 4 Instruction not recognized 4 Out of memory for macros 5 Wrong...

Page 161: ...exactly as shown Showpage is a Post Script command that prints a blank page The symbol means to press the Enter key To produce the D and Z press and hold down the Ctrl key while you type the appropria...

Page 162: ...y the communication test Refer to your DOS documentation for more information 1 To send the PRINTEST PS file you just created to the printer type copy b printest ps com where is the port number 1 to 4...

Page 163: ...startup page match those in your AUTOEXEC BAT file you need make no further changes Go to the section Special PC Concerns later in this chapter If the printer s serial port settings are different from...

Page 164: ...RATE Select Access the Baud Rate menu BAUD RATE 9600 Next one or more times Advance to the correct baud rate BAUD RATE Select Select the displayed baud rate IS SELECTED SERIAL BAUD RATE Note If you n...

Page 165: ...ore information 5 You can check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application see your application documentation for...

Page 166: ...2 Setting Up Your Printer in the Getting Started manual If a problem occurs with the printer determine the cause and remedy according to the category of the problem as follows Power problems OPC drum...

Page 167: ...e printer power light come on YES Go to question 2 NO Check the following Is power supplied to the AC outlet Is the power cord plugged securely into both the power outlet and the printer Turn the powe...

Page 168: ...It should be Does the cassette have paper If it is out of paper the PAPER OUT message displays and the Error indicator lights Are all the printer covers closed securely Is there a media jam If a pape...

Page 169: ...ostScript file prints PostScript statements while the printer is in ESP mode increase the ESP timeout See chapter 4 Printer Configuration in the Reference man ual for instructions If you continue to h...

Page 170: ...on figured the printer in the Administration Special Pages Status Page Type menu to print an advanced status page your printer probably doesn t have enough free memory available To print an advanced s...

Page 171: ...s interfere with each other Appli cations send a printer prep file to the printer at the beginning of each document Other prep files cannot be sent without resetting the printer Monitor your activitie...

Page 172: ...face check the following If the printer requires a network interface card is it correctly installed in the printer Is the printer connected to the network Is the printer plugged in turned on and corre...

Page 173: ...n all media sizes Check the startup page to make sure the printer has enough RAM installed See chapter 2 Memory and System Software in the Options manual for information on installing additional RAM I...

Page 174: ...another toner cartridge If the printer stops printing in the middle of your file try the following 1 Check your cable You could have the wrong kind of cable or your printer may not be configured for...

Page 175: ...e instead of downloading 4 fonts at one time download 2 Are you getting the following message The Resolution of this PostScript Device Exceeds the Maximum Resolution Specified in the Licensing Agreeme...

Page 176: ...ows 3 1J driver If you are using a Macintosh ensure that the system is KanjiTalk and the appropriate Kanji screen fonts are installed The two Morisawa screen fonts are included on your Macintosh syste...

Page 177: ...eral image defects with possible solu tions Try the solutions in the sequence given If the solutions listed don t solve the problem place a service call to your vendor See the next section in this cha...

Page 178: ...or Cause Solution Two or more sheets may be feeding at once The OPC drum cartridge is old or damaged Toner in a toner cartridge is low The high voltage power supply may be defective Remove the media s...

Page 179: ...ner does not adhere well to paper at the positions where it has become wet Replace the paper in the tray or cassette with dry paper and retest for irregular print Replace the print media with a recomm...

Page 180: ...rint media is outside of the recommended specifications Print media is moist The OPC drum cartridge is old or damaged Remove the toner cartridges and rock them as you would with a new cartridge Then r...

Page 181: ...lace the OPC drum cartridge Cause Solution A toner cartridge may be defective Your OPC drum cartridge is old or damaged The high voltage power supply may be defective Your printer may need a service c...

Page 182: ...cartridge is defective The image transfer roller may be dirty If the toner smudges are only on the front of the page perform steps 1 and 2 1 Distribute the toner 2 Check to make sure the toner is not...

Page 183: ...tridge and rock it as you do before installing a new cartridge If that does not solve the problem install a new toner cartridge Cause Solution The print media is moist Print media is outside of the re...

Page 184: ...ld or damaged Reinstall the OPC drum cartridge Replace the OPC drum cartridge Cause Solution The laser lens may be dirty The toner cartridge may be old or defective The OPC drum cartridge is old or da...

Page 185: ...on a hard flat level surface or Move the printer to a hard flat level surface or Media jam or A media cassette is not fully inserted or Push the media cassette all the way in or Several sheets feed at...

Page 186: ...S or one of the QMS international offices for work outside of the US National and international contacts are listed in appendix A QMS Customer Support Before calling be sure you have the answers to th...

Page 187: ...erial what protocol for example XON XOFF 7 What application are you using and what version 8 What is the emulation of the file you re trying to print In what emulation mode is the port 9 What is the f...

Page 188: ......

Page 189: ...9 3 Remove the Media Trays on page 9 4 Remove the Toner Cartridges on page 9 6 Reset the Antirotation Spacer on page 9 6 Change the Waste Toner Box on page 9 7 Prepare the Fuser Unit on page 9 7 Remo...

Page 190: ...inter in its original shipping carton with the original packing materials or repackaging the printer with the QMS replacement packaging kit If you need a replacement packaging kit in the US call your...

Page 191: ...rinter 00 1 Turn the printer off 2 Disconnect the power cord interface cable and all other cables Note If you re returning the printer for service you don t need to return the power cable interface ca...

Page 192: ...below 4 Push the media cassette securely into the printer 1 Remove the face up tray from the left side of the printer 2 Pull the multipurpose tray unit from the right side of the printer out as far a...

Page 193: ...e printer 6 Press the end of the multipurpose tray s left connector arm inward then move the arm away from the printer 7 Disconnect the right connector arm and remove the tray entirely from the printe...

Page 194: ...ress and release the antirotation switch to release the knob lock b Turn the knob clockwise as far as it will go to move the next toner cartridge to the cartridge opening c Turn the toner cartridge co...

Page 195: ...ly hot and cause severe burns Make sure the unit is cool before handling it ACHTUNG Die Fixiereinheit kann sehr hei werden so da Verbrennungsgefahr besteht Bitte lassen Sie die Fixiereinheit einige Ze...

Page 196: ...il spillage store the fuser oil roller in a horizontal position 4 Set the fuser roller spacer and fasten it with tape 5 Set the fuser roller separators and fasten them with tape 6 Push the fuser unit...

Page 197: ...ut feeder 5 Unscrew the thumbscrews that attach the LCIF one on each side of the printer 6 Remove any media from the cassettes and store it in a dry dust free location 7 With four people pick up the p...

Page 198: ...base pallet of the shipping carton 2 Replace the plastic bag over the printer 3 If you re also shipping the power cord media trays unopened consumables and any manuals with the printer place them on t...

Page 199: ...1 2 2 2 Sources of Support on page A 2 QMS World wide Offices on page A 5...

Page 200: ...QMS information retrieval service provides application notes technical support notes on common printing problems and information about printer specifications options accessories con sumables and pric...

Page 201: ...technical reports new product announcements a trade show schedule and other general informa tion about QMS If you have access to the World Wide Web you can view the QMS home page at http www qms com...

Page 202: ...e type and version of operating system you re using The interface you re using and if serial the protocol for example XON XOFF The application and version you re using The emulation of the file you re...

Page 203: ...Latin America Fax 1 334 639 3347 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Ce...

Page 204: ...m Nether lands and all unlisted countries Planetenbaan 60 Corner Plaza 3606 AK Maarssen The Netherlands 31 346 551333 Fax 31 346 550170 Internet http www qms nl V lizy Plus 1 Bis Rue du Petit Clamart...

Page 205: ...01 30 Fax 46 8 600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of South Africa 27 11 807 6957 Fax 27 11 807 6960 United Kingdom and Ireland Old...

Page 206: ......

Page 207: ...2 2 2 Introduction on page B 2 Menu Chart Conventions on page B 2 Administration Menu on page B 3 Installation Menu on page B 9 Operator Control Menu on page B 10...

Page 208: ...on page B 9 Note The Copier Menu is displayed in chapter 7 CrownCopy of the Options manual The following conventions are used in the menu charts Some menu choices are marked as optional or with a w it...

Page 209: ...Start Page Do Sys Start Do Error Handler Quick Config Manual Config Toner Low Act Energy Saver Def Resolution Maintenance Image Alignment Default Paper MP Input Name Upper Input Name Opt1 Name Opt2 N...

Page 210: ...in K Spool Def Job Prio PS Protocol Spooling HW Config Factory Soft On On Idle On Input Idle Address No Yes No Yes No Yes Address Page Reset Reset Ring Speed Source Routing 4 Mbps 16 Mbps Auto Single...

Page 211: ...TCP IP Protocol Network Ident Connection Zone Name Disabled LaserWriter QMS RC Res Conventional Spooling Zone Part 1 Zone Part 2 Enabled HP Zoner Res Both Default Idle Administration Communications Re...

Page 212: ...7 Common EtherTalk LAN Manager NetWare TCP IP Protocol Printer Name Default Disabled Yes No Enabled Idle Administration Communications Resident NIC CrownNet Optional NIC Optional...

Page 213: ...File Srv Name 3 PServer Name 2 Printer Name 3 Frame Type 802 3 IPX Addr Ether 2 IPX Addr 802 2 IPX Addr Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mod...

Page 214: ...EtherTalk LAN Manager NetWare TCP IP Accnting Rev Read Write Trap Port Write Trap Read Trap Idle Administration Communications Resident NIC CrownNet Accnting LPD SNMP Chan Assignment NMS 1 5 Timeout B...

Page 215: ...6 Operator Control Idle Administration Installation Enter password Use Operator Pwd Off On Admin Password Enter password Use Admin Pwd Off On Operator Passwrd Optional available only with security ke...

Page 216: ...es 001 999 Collation Off On Orientation Portrait Landscape Inputbin Upper Multipurpose Optional1 Optional2 Optional3 Chain Inputbins Off On Multipurpose Sz all supported media sizes Oversize Tray 12x1...

Page 217: ...ve jobs message 8 4 Adjust input tray message 8 5 advanced 3 12 Advanced printing features Memory 3 3 Agfa FotoFlow 4 7 Apple ColorSync 4 7 AppleTalk Testing communication 8 23 Automatic Color Control...

Page 218: ...oading paper 2 2 2 8 Chaining Cassette 3 5 Input bin 3 5 Tray 3 5 CIE 4 6 Cleaning Cleaning solutions 5 8 Exterior 5 7 Paper exit plates 5 7 CMM errors CMM Error 0 Insufficient CMM memory 8 14 CMM Err...

Page 219: ...t job 3 13 Energy saver message 8 6 Envelopes Formatting 2 14 Loading 2 15 Printing 2 14 2 15 Error codes 8 18 Error in reverse matrix compute message 8 16 Error message See Status message EtherTalk M...

Page 220: ...Internet A 3 Irregular print 8 37 Jams Locating 7 4 Media path 7 3 Message stays on 8 29 Messages 7 4 Preventing 7 2 Removing 7 4 Status messages 7 4 Jobs Incomplete printing 8 32 Kanji Troubleshootin...

Page 221: ...e 7 4 8 9 Paper jams See Jams Paper sources Hotlink 6 16 Parallel Testing communication 8 19 Parallel port 8 19 Path media 7 3 PC Testing parallel port 8 19 Testing serial port 8 20 Please wait messag...

Page 222: ...6 2 Shipping printer 1 3 showpage operator PostScript 8 19 Software Macintosh 8 29 Solid color image 8 39 Startup page Will not print 8 28 Status message Acc already disabled 8 3 Acc already enabled...

Page 223: ...issing 8 7 HCF cover open 8 7 Idle 8 7 idle 8 7 Idle input printing 8 8 Incorrect OPC drum 8 7 Incorrect OPC drum 1 8 3 8 7 Incorrect OPC drum ID 8 7 Initializing 8 8 Input idle printing 8 8 Jams 7 4...

Page 224: ...rint 8 32 Checklist problem 8 24 CrownNet 8 30 Error codes 8 18 Image defects 8 35 Jam message stays on 8 29 Kanji 8 32 Print quality 8 34 Printer problem checklist 8 24 Printer resets 8 29 See also S...

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