'
3.
.
If you have a problem you cannot resolve, contact your vendor.
Your vendor is best equipped to immediately handle any problem you
may encounter.
If you have technical questions your vendor is unable to answer, con-
tact the QMS Customer Response Center (see appendix A, “QMS
Customer Support.” If you’ve determined your printer needs to be
examined by a QMS-authorized service provider, contact your vendor
or QMS-authorized service provider for work inside the US, or one of
the QMS international offices for work outside of the US. (National
and international contacts are listed in appendix A, “QMS Customer
Support.”) Before calling, be sure you have the answers to these
questions handy to help our technicians serve you more quickly:
1
What is your phone number, fax number, and shipping
address?
Problem
Cause
Solution
Unusual sounds
The printer is not on a flat
surface.
A media cassette is not
fully inserted.
A foreign object is in the
printer.
Move the printer to a flat
surface.
Push the media cassette
all the way in.
Turn the power off
and remove the foreign
object. If it cannot be
removed in one piece,
contact your vendor.
