QMS 1725 SLS, User Manual

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Printer Problem
Checklist
6-13 Troubleshooting Printer Problems
n
Is the power cord plugged into both the power outlet and
the printer?
n
Are both printer power switches in the On position (|)?
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Is the power outlet working?
n
Does the line voltage from the power outlet match the
printer's power requirements? See appendix B, “Techni-
cal Specifications,” in your
Reference guide.
2 Can you print a status page?
YES - Go to question 3.
NO - Check the following:
n
Is the printer off line before you try to enter the Adminis-
tration/Special Pages/Print Status menu? It should be.
n
Does the cassette have paper? If it is out of paper, the
PAPER OUT
message displays and the Error indicator
lights.
n
Is the method of tray delivery configured correctly? See
chapter 2, “Printer Configuration.”
n
Are all the printer covers closed securely?
n
Is there a media jam? If a paper jam message displays
and the Error indicator lights, go to one of the following
sections in this chapter on clearing a media jam.
3 Is the printer receiving data from the computer? If the Data
indicator blinks after a file is sent, the printer is receiving the
data. If not, check the following:
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Is the printer on line? The online/offline indicator should
be on and the message window should display
IDLE
.
n
Has the emulation been changed from ESP to an emula-
tion that doesn’t match the file you are sending. See
chapter 2, “Printer Configuration.”
n
Print a status page from the control panel. If you are
using the serial interface, is the baud rate (speed of data