QMS 1725 SLS, User Manual

Page: 169 / 328

Problem
Descriptions
6-23 Troubleshooting Printer Problems
No Advanced Status Page
If your printer prints a standard status page even though you’ve con-
figured the printer in the Administration/Special Pages/Status Page
Type menu to print an advanced status page, your printer probably
doesn’t have enough free memory available. To print an advanced
status page you may need to reduce the amount of memory assigned
to one or more of the memory clients or add more memory (see the
“Memory” section in chapter 2,”Printer Configuration,” for information
about memory clients).
No Start-up Page
If the Ready indicator is on, but no start-up page prints, check the fol-
lowing:
1 Has the start-up page been disabled?
Use the PS Executive Series Utilities or the control panel to make
sure the start-up page is on.
2 Turn the printer off. From a cold start, the printer takes
approximately 1 to 2 minutes to warm up.
Be sure you wait long enough for a start-up page before suspect-
ing a problem.
3 Check to be sure the paper cassettes are loaded with paper,
in place and secure.
4 Open the top cover of the printer and check for a media jam.
5 Make sure a toner cartridge is installed.
If you still have not solved the problem, you need to call your QMS
vendor for help. Go to the last section of this chapter, “Placing a Ser-
vice Call.”
Printer Resets
Occasionally, Macintosh applications interfere with each other. Appli-
cations send a printer prep file to the printer at the beginning of each
document. Other prep files cannot be sent without resetting the