QMS 1725 SLS, User Manual

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Sources of
Support
QMS 1725 SLS Print System User's Guide A-2
Sources of Support
Your QMS Vendor
Your local vendor (the one from whom you
bought the printer) may be best equipped to
help you. Your vendor has specially trained
service technicians available to answer
questions, and the equipment to analyze your
printer problems.
Your Application Vendor
Often, “printing” problems have more to do
with the application being used than with the
printer. In this case, the application
manufacturer is the best source of help.
Q-FAX
Q-FAX, a QMS information retrieval service,
provides application notes, technical support
notes on common printing problems, and
information about printer specifications,
options, accessories, consumables, and
prices.
In the United States and Canada, call (800)
633-7213 to reach Q-FAX. In all other
countries, call (334) 633-3850. Have your fax
number handy when you call (or place the call
from your fax machine's handset).
You can choose to have either a directory (a
list of currently available documents on a
particular topic) or a specific document sent to
you. The first time you call, request the
directory (press 2 on your phone or fax keypad
when prompted). Then call back to request
specific documents. You can order up to three
documents per call.
The QMS Bulletin Board
The QMS Corporate Bulletin Board System
(BBS) contains technical support notes,
application notes, drivers, patches and utilities.
Technical questions not requiring an
immediate response can be left on electronic
mail for the Sysop (System Operator).
The bulletin board [(334) 633-3632] operates
at 1200, 2400, 9600, and 14400 baud, 8 data
bits, no parity, 1 stop bit, with XMODEM,
YMODEM, and ZMODEM capabilities. Contact
QMS Customer Technical Assurance for more
information about the bulletin board.