QMS 1725 SLS, User Manual

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Introduction
QMS 1725 SLS Print System User's Guide 6-2
Introduction
This chapter provides information to aid you in resolving printer problems
you may encounter, or at least guide you to the proper sources of
help. You’ll find in this chapter tables of common status messages, a
problem checklist, and actions you should take when a specific prob-
lem occurs. There are step-by-step instruction for removing media
jams from the key locations along the media path, as well as descrip-
tions of common print quality problems with corresponding solutions.
You’ll also find what information you’ll need to have before placing a
service call if one becomes necessary.
Status Messages
Printer control panel messages help you locate many problems.
When the printer needs operator assistance, the message window
displays one of the following messages:
Status message Explanation
x ACTIVE JOBS
The printer is on line. x identifies the
number of jobs in process.
ADJUST INPUTBIN
BIN
The specified input bin (cassette) isn’t
inserted correctly, or the cover is open.
INPUTBIN BIN
JAM
Media has jammed while being pulled
from the specified input bin.
CANCELLING JOB
The Cancel key has been pressed, and
the oldest job in the print queue is
being cancelled.
CLOSE ENGINE
DOOR(S)
One or more of the front or side covers
is open and must be closed.
DUPLEXER ABSENT
The optional duplexer unit is not
installed.
DUPLEXER JAM
Media has jammed while passing
through the duplexer.