71
Promega Maxwell
®
CSC 48 Instrument | TM623 | Revised 6/20
Error Warnings
Error
Explanation
<Method Name> is incompatible
with the current operation mode.
The user is attempting to run an RUO method in the Maxwell
®
CSC 48
IVD software. This method type must be run using the Maxwell
®
CSC
48 RUO software. Close the Maxwell
®
CSC 48 IVD software, open the
Maxwell
®
CSC 48 RUO software, and run the desired RUO method.
Initialization Failure: Access Denied,
not a valid Promega User, Please
contact your system administrator
Promega User not set up correctly in Windows
®
Operating System.
Consult the
Maxwell
®
CSC Tablet PC Configuration Manual
#TM484
and/or contact your administrator/IT personnel to resolve this issue.
USB Device is not found; is it
turned off or disconnected?
Tablet PC is not connected to the instrument, Tablet PC is off or the
instrument is off. Check to see if the Tablet PC is connected to the
instrument. Turn on the Tablet PC and turn on the instrument. If the
Tablet PC and instrument are powered on, connected by the USB
cable and this problem persists, cycle power on the instrument and
reboot the Tablet PC. If error persists, contact Promega Technical
Services.
Open door detected during
operation
Open door was detected during operation. The run will be aborted
and samples will be lost. If error persists, contact Promega Technical
Services.
Protocol: Aborted By User
User aborted the method.
An aborted run (initiated by the user) will result in the loss of
all the samples. Do not attempt to repurify samples from an
aborted run.
An error occurred during cartridge
placement verification. Ensure
cartridges are fully seated
Instrument detected cartridges were not fully seated in the tray. Reseat
the cartridges in the tray. If error persists, contact Promega Technical
Services.
Door sensor tripped
Door sensor trip detected. Contact Promega Technical Services.
Door failed to open successfully
Door failed to open. Contact Promega Technical Services.
A previous instrument task is still
active. Please try again later.
User tried to do something while previous run was active. Wait for
the current process to complete. If error persists, contact your IT
administrator or Promega Technical Services.
Previous session has timed-out,
device disconnected?
Connection was lost during previous instrument operation or USB was
unplugged during a run and then plugged back in. Check to see that the
USB cable is connected to the instrument or that no one unplugged the
USB cable while the instrument operation was running.
If error persists, contact Promega Technical Services.
Warning: Failed to Start Extraction:
Self-Test has not passed
Instrument self-initialization has not passed. Contact Promega
Technical Services.
Troubleshooting