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Promega Maxwell
®
CSC 48 Instrument | TM623 | Revised 6/20
For questions not addressed here, please contact your local Promega Branch Office or Distributor.
Contact information available at:
www.promega.com
. E-mail:
Symptoms
Causes and Comments
Clean Up function
does not unload the
plunger
If plungers are still engaged on the plunger bars, perform the following steps:
• Remove cartridges containing the ejected plungers from the deck trays
• Reinsert the deck trays with cartridges that do not have ejected plungers.
• Touch the
Start
button to eject the remaining plungers.
If the plunger clean up fails, contact Promega Technical Services for further
assistance.
Tablet PC touch
screen does not
appear to be working
Verify that the power supply is securely connected to the Tablet PC.
Restart the Tablet PC and launch Maxwell
®
CSC 48 software.
If the issue is not resolved, contact Promega Technical Services for further assistance.
Cannot change the
sanitization time or
import new methods
Only operators with administrator-level access to the Maxwell
®
CSC 48 software
have the ability to change certain functions. If you do not have administrator-level
access, contact your site administrator.
Power failure during
a run
In the event of a power failure, turn off the instrument (using the rocker switch on
the back of the instrument) and the Tablet PC. When power has returned, turn the
instrument and Tablet PC back on. Check to see whether plungers are loaded on
the plunger bar. If so, run
Clean Up
from the 'Settings' Menu and follow prompts to
safely remove the plungers. After plungers have been unloaded, remove the deck
tray from the instrument if it is still present.
An aborted run (due to power failure)
will result in the loss of all the samples. Do not attempt to repurify samples
from an aborted run.
Troubleshooting
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