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Promega Maxwell
®
CSC 48 Instrument | TM623 | Revised 6/20
9.1 Service
We recommend that the Maxwell
®
CSC 48 Instrument receive a yearly preventive maintenance
service.
9.2 Returning the Maxwell
®
CSC 48 Instrument for Service
The Maxwell
®
CSC 48 Instrument is designed to provide years of consistent performance with
little maintenance. If a problem arises with your instrument, please contact Promega or your local
Promega representative for support. Visit the Promega Web site at
www.promega.com
for the
contact information for the Promega branch or distributor nearest you. If further action is required,
repair options will be presented and a return authorization number assigned if necessary.
Promega is not responsible for instrumentation returned without an authorization number. When
you ship the instrument for service, please remember to:
• Obtain return authorization from Promega.
• Decontaminate the instrument (see Section 11 for decontamination instructions).
• Include a signed and dated Certificate of Decontamination inside the package in which the
instrument is returned (see Section 11). Failure to complete and attach the Certificate of
Decontamination will result in a decontamination charge.
• Use the original packaging to ensure that no damage will occur to the instrument during
shipping.
• Any damage will incur additional charges. Return all of the accessories with the instrument,
including the bar code scanner and Tablet PC.
Note:
If the original packaging is lost or damaged, contact Promega or your local Promega
representative for replacement packaging.
Instrument Service
9
