Polycom VIEWSTATION User Manual Download Page 198

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Chapter 6

Troubleshooting

ViewStation User Guide

182

www.polycom.com

Network and Communications

Symptom

Cause

Solution

ISDN: Error Message when
dialing a video call.

ISDN error code received from the
ISDN line.

See

“ISDN Information”

on page

203.

ISDN: When placing a call,
progress icons do not turn
green.

Call Progress

icons indicate that

the video call did not complete.

The

Call Progress

icons indicate

the call state when placing or
receiving a video call on each ISDN
channel:

1/4 Blue

Ringing.

1/2 Yellow - Call connected and is
ringing at the far site.

3/4 Orange - Negotiation.

Full Green - Connected.

Go to the

Call Status

screen.

Highlight each of the circles for each
of the channels dialed. The numbers
dialed for each channel are
displayed as you highlight the
corresponding circle. Make sure that
the far site has entered the number
for each ISDN line correctly. See

“ISDN Information”

on page 203.

System is waiting for an IP
address.

System Info

screen

shows “waiting” in IP address
field.

LAN or DHCP server is not
operating.

Check connections to the LAN.
Contact your network administrator.

ISDN:

Line Status

icons do not

go away so video calls cannot be
made.

ISDN line is not present.

Check the ISDN line connections.

ViewStation is directly connected to
a U interface.

Install an NT-1 between your ISDN
line and the ViewStation ISDN
connection.

Summary of Contents for VIEWSTATION

Page 1: ...ViewStation User Guide ViewStation User Guide November 2001 Edition 3725 10755 001 ...

Page 2: ......

Page 3: ... to change without notice Patent Information The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc Warranty Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of thirty six 36 months from date of purchase This warranty does not apply to damage to products resulting from accident mi...

Page 4: ...ed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Polycom could void the user s authority to operate this equipme...

Page 5: ...ViewStation product line is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserklæring Hermed erklærer Polycom Ltd at indestående ViewStation and ViewStation product line er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999 5 EF Konformitätserklärung Hiermit erklärt Polycom Ltd dass der ViewStation and...

Page 6: ...antes de la directiva 1999 5 CE Överensstämmelseförklaring Polycom Ltd förklarar härmed att denna ViewStation and ViewStation product line överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999 5 EG Omnitel Statement THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS ...

Page 7: ... the ViewStation H 323 with V 35 to a Network 7 Connecting the V 35 Network Interface Module to the ViewStation 7 Connecting the V 35 Network Interface Module to the V 35 DCE 7 Connecting the ViewStation to an Ethernet LAN 8 Initial System Configuration 9 Setup Common to all ViewStations 9 Network Status Indicators 26 Using the ViewStation Help 28 Using ViewStation Help 28 Technical Support 29 Opt...

Page 8: ...l 99 Placing a Video Call Manually 100 Placing a Video Call Using Speed Dial 102 Placing a Video Call From the Web lnterface 104 Using the Address Book 104 Adding New Entries to the Address Book 104 Editing an Existing Entry in the Address Book 107 Deleting an Entry from the Address Book 108 Transferring an Address Book 109 Using the Global Address Book 110 Using Multi Point Address Book Entries 1...

Page 9: ...cting The PC to a LAN Through the ViewStation 134 PC Network Properties 135 Connecting The ViewStation to a Stand Alone PC 136 Using the ViewStation Web Interface 139 Select and View a Presentation 139 Sending Snapshots to the ViewStation 145 Viewing Snapshots from the ViewStation 145 Closed Caption 146 Accessing and Using Closed Caption 146 Usage Information and Restrictions About Closed Caption ...

Page 10: ...77 Audio 178 Video 180 Network and Communications 182 IMUX 184 LAN Intranet 185 Presentations 186 System Control 188 Network Address Translation Before You Start Configuring NAT 189 Setting up NAT 189 Video and Audio Input and Output Levels Video Levels 191 Video Output Levels 191 Video Input Levels 191 Audio Levels 191 Audio Output Levels 191 Audio Input Levels 192 V 35 Technical Information Gene...

Page 11: ...led Network Initiated Call State Machine 198 Crypto Resync 199 V 35 Cabling Diagram and Schematic 200 ISDN Information Sample NT 1 Settings 203 ISDN Switches 205 ISDN Errors 205 Optional Equipment Configuration StreamStation Configuration 211 Using a ShowStation IP 213 Glossary ABC 215 DEF 218 GHIJK 221 LMN 224 OPQ 225 RST 226 UVW 227 XYZ 228 Index 229 ...

Page 12: ...ViewStation User Guide xii www polycom com ...

Page 13: ...ion H 323 with a Quad BRI network interface module ViewStation 128 with single ISDN ViewStation H 323 with a V 35 network interface module ViewStation H 323 with Avaya DCP network interface module ViewStation MP ViewStation with Quad BRI or Avaya DCP with Multi Point enabled software If you purchased a ViewStation SP or ViewStation SP384 see the ViewStation SP or SP384 User Guide If you purchased ...

Page 14: ...ECT button on the remote control Select Button The SELECT button shown is on the remote control Network Connectivity Error The Network Connectivity Error icon indicates severe packet loss between the near end and the far end ViewStations Call Speed Indicators The Call Speed Indicators illustrate the call speed of the near end or the far end ViewStation Speeds may be set from the Dialing Speeds scr...

Page 15: ...ional conventions to make ViewStation setup and troubleshooting easy These conventions are marked in BOLD for each screen followed by a greater than symbol to indicate navagation Figure A is an example of this convention Figure A Conventions Flow Example To view the User Setup options go to System Info User Setup ...

Page 16: ...Preface How To Use This Guide ViewStation User Guide xvi www polycom com ...

Page 17: ...work interface module Up to four ISDN lines from the ISDN service provider and an optional Ethernet LAN connection if H 323 is used ViewStation H 323 with optional Avaya DCP network interface module Up to four DCP lines from a Definity PBX The ViewStation DCP uses the wall jack ports connected to the Lucent Definity PBX and an optional Ethernet LAN connection if H 323 is used ViewStation 128 An IS...

Page 18: ...ion monitor may be used for video and a second monitor may be used to display graphics Power Source The ViewStation has an auto sensing 62 watt external power supply that supports line voltages between 100 and 240 VAC 50 to 60 Hz NT 1 Device An ISDN Network Termination NT 1 device may be required between the ISDN line and the ViewStation if your system is connected to a PBX or an ISDN line in Nort...

Page 19: ...ewStation Setting up the ViewStation is easy First locate the QuickStart card in the ViewStation box The cable connectors are color coordinated with the corresponding connectors on the back of the ViewStation and the optional network interface modules To connect the ViewStation use the QuickStart card as a guide and follow the steps below QuickStart Card Read Me First Document User Documentation o...

Page 20: ...es to the back of the ViewStation as shown in the ViewStation QuickStart card 3 Center the microphone pod on a flat surface between the meeting participants and the ViewStation 4 Connect optional equipment such as an additional television monitor a Video Cassette Recorder VCR a laptop or a document camera to the back of the ViewStation Secure all loose cables with the provided cable tie This preve...

Page 21: ...ipped RJ 45 cable to the green RJ 45 port on the back of the ViewStation as shown on the QuickStart card 3 Connect the opposite end of the green tipped RJ 45 cable into the green RJ 45 port labeled xon the Quad BRI network interface module NT 1 If you are connected to an internal phone system commonly called a PBX you need to connect the ISDN cables from the Quad BRI network interface module to an...

Page 22: ...e the interface is properly connected the ViewStation H 323 with Avaya DCP is ready to be configured for Ethernet LAN connectivity See Connecting the ViewStation to an Ethernet LAN on page 8 Note The ViewStation MP uses the Polycom Quad BRI network interface module or the Avaya DCP network interface module and up to four ISDN or DCP lines for network connectivity Use the Quad BRI or Avaya DCP netw...

Page 23: ...on Complete the following steps to connect the V 35 network interface module to the ViewStation 1 Connect the green tipped RJ 45 cable to the green RJ 45 port on the back of the ViewStation 2 Insert the opposite end of the green tipped RJ 45 cable to the port labeled xon the network interface module Connecting the V 35 Network Interface Module to the V 35 DCE Complete the following steps to connec...

Page 24: ...etwork The top green LED corresponds to port status and the bottom amber LED corresponds to DCE clock status Once the interface is properly connected the ViewStation H 323 with V 35 is ready to be configured for Ethernet LAN connectivity Connecting the ViewStation to an Ethernet LAN All ViewStation models use the same configuration type for connecting the ViewStation to an Ethernet LAN Complete th...

Page 25: ...to each ViewStation model is noted 1 Power on the television monitor and ViewStation 2 On the Welcome screen shown in Figure 1 2 select the language used to display screens and information on the ViewStation Figure 1 2 ViewStation Select Language Screen 3 There are two ViewStation Welcome screens The first is the ViewStation Select Language screen shown in Figure 1 2 Specify the desired country an...

Page 26: ... 1 4 Take a moment to familiarize yourself with this screen Press the SELECT button on the remote control to continue Figure 1 4 How to Select Menu Items Screen 5 The System Name screen is where you assign a unique name to the ViewStation Highlight the gray text field shown in Figure 1 5 and press the SELECT button on the remote control You may enter up to 34 alphanumeric characters ...

Page 27: ...tation is located This setting automatically configures ViewStation communications settings Use the ARROW buttons to scroll through the list Using the remote control press the number that corresponds with the country name For example country names beginning with T U or V press 8 The ViewStation menu goes to the first instance of the countries beginning with the letter T Highlight the desired count...

Page 28: ...tation Not Checked Disables H 320 videoconferencing for the ViewStation LAN Internet Calls H 323 Checked Enables H 323 videoconferencing for the ViewStation Not Checked Disables the H 323 videoconferencing for the ViewStation Note At least one calling preference must be selected Display IP Dialing Extension The IP Dialing Extension is used if a ViewStation uses the Global Address Book GAB For more...

Page 29: ... Call Preference Screen For ISDN 8 For all ViewStation H 323 with Avaya DCP DCP Video Calls H 320 Checked Enables H 320 videoconferencing for the ViewStation Not Checked Disables H 320 videoconferencing for the ViewStation LAN Internet Calls H 323 Checked Enables H 323 videoconferencing for the ViewStation Not Checked Disables the H 323 videoconferencing for the ViewStation ...

Page 30: ...75 Checked The IP or E 164 Dialing Extension is displayed when an H 323 video call is initiated Not Checked The IP or E 164 Dialing Extension is not displayed when an H 323 video call is initiated For ViewStation H 323 with V 35 V 35 Video Calls Checked Enables V 35 videoconferencing for the ViewStation Not Checked Disables V 35 videoconferencing for the ViewStation LAN Internet Calls H 323 Checke...

Page 31: ...or more information see Global Address on page 75 Checked The IP or E 164 Dialing Extension is displayed when an H 323 video call is initiated Not Checked The IP or E 164 Dialing Extension is not displayed when an H 323 video call is initiated Figure 1 9 V 35 Call Preference Screen 9 The H 323 Setup screen shown in Figure 1 10 is used to specify the H 323 name and extension This screen appears onl...

Page 32: ...cheme based on the ViewStation s serial number and MUST be unique to each ViewStation system 3 Uncheck the Auto H 323 Dialing check box if displayed 10 The Gatekeeper screen shown in Figure 1 11 provides terminal gateway registration address resolutions bandwidth and admission control It is commonly used for point to point Internet video calls A gatekeeper is not required for point to point Intran...

Page 33: ...r ViewStation MP with Quad BRI skip to step 12 For ViewStation H 323 with Avaya DCP skip to step 13 For ViewStation MP with Avaya DCP skip to step 13 For ViewStation H 323 skip to Step 17 11 The Video Network screen shown in Figure 1 12 is displayed for ViewStations with a V 35 network interface module RS 366 Dialing Checked Enable the RS 366 dialing option if a call is made from the ViewStation t...

Page 34: ...t be changed Broadcast Mode The ViewStation V 35 supports H 331 broadcast mode for broadcast transmissions over satellite In H 331 broadcast mode the ViewStation sends and receives audio and video without handshaking with either the far site ViewStation or H 331 compatible video communications systems One ViewStation can send video and audio to many ViewStations or other H 331 compatible systems a...

Page 35: ...Interchange Format 352 X 288 resolution select FCIF Video Protocol H 261 To transmit video using the H 261 standard select H 261 H 263 To transmit video using the H 263 enhanced video algorithm select H 263 If the far site systems support H 263 your system receives H 263 If the far site systems support H 261 your ViewStation adjusts to support H 261 video Audio Mode The audio mode can be adjusted ...

Page 36: ...commodate the lowest common denominator of the video communication systems that receive the video and audio broadcasts For example if one video communication system participating in the video supports H 261 only set the video protocol to H 261 to ensure that all systems are able to participate Figure 1 14 Advanced Dialing Screen If RS 366 Dialing is enabled on the Video Network screen the Advanced...

Page 37: ...pment Calling Profiles Calling profiles are configured on the Advanced V 35 screen To select and change the profiles highlight the Calling Profile field and select the specific equipment Dialing Speeds If RS 366 dialing is enabled on the Video Network screen the Dialing Speeds screen is displayed Figure 1 15 Dialing Speeds Screen On this screen specify the dialing speeds available to users when pl...

Page 38: ...ter your local area or STD code Enter the ISDN numbers assigned to your ViewStation The ISDN service provider should have provided this number when your ISDN line was installed Figure 1 16 ISDN Video Numbers Screen 13 DCP Video Numbers On the DCP Video Numbers screen shown in Figure 1 17 enter the area or STD code Enter the video numbers assigned to the ViewStation DCP If the video numbers are not...

Page 39: ...he Service Profile ID SPIDs numbers for the ViewStation If connected to an internal phone system PBX or if the ViewStation is outside North America a SPID may not be required OR Select the START icon for the ViewStation to automatically detect SPIDs Note If the ViewStation is unable to find the SPIDs check the network connection and verify that the ISDN have been entered correctly ...

Page 40: ...r the ViewStation as shown in Figure 1 18 highlight each line and channel and press the SELECT button on the remote control Enter the SPID numbers accordingly 15 If PBX is selected on the Auto Detect SPIDs screen the following screen shown in Figure 1 19 requires the number used to obtain an outside line Figure 1 19 Outside Line Calls Screen ...

Page 41: ...n Figure 1 20 Figure 1 20 ISDN Switch Protocol Screen 17 The Telephone Numbers screen shown in Figure 1 21 is where the telephone number for the ViewStation if used is entered An additional field is provided for the telephone where the ViewStation is used Figure 1 21 Telephone Numbers Screen When the Main Calling screen is displayed as shown in Figure 1 22 the ViewStation setup is complete ...

Page 42: ...ators Each time the ViewStation is powered on a set of network status indicators network icons are displayed below the Video Call icon on the Main Calling screen The Network icon flashes a yellow numbered box while the ViewStation is validating each network line or is waiting for the DHCP server if used to assign it an IP address If the ViewStation uses a static or fixed IP address the ViewStation...

Page 43: ...is checking the status of the network line Red Down Arrow Network line failed to validate This may be because the network cable is not connected to the network or is not functioning properly Check the cable connection contact your Network Manager or see Network and Communications on page 182 ...

Page 44: ...l Management System two icons appear on the screen The first icon is the Help screen noted below The second icon is the Global Management System Technical Support icon and appears only when GMS is used Figure 1 23 Help Screen Using ViewStation Help To access the Help screen highlight the INFO button and press the SELECT button on the remote control The Help screen is used to obtain information abo...

Page 45: ...Help screen highlight the desired icon and press the SELECT button on the remote control Technical Support The Technical Support icon shown in Figure 1 23 is visible only when the ViewStation is using the Polycom Global Management System For more information on how to setup the Polycom Global Management System see Global Management on page 84 ...

Page 46: ...chnical Support icon and press the SELECT button on the remote control A dialog box appears Figure 1 25 asking you to enter a phone number In order to provide rapid assistance please include the area code with your phone number Once your phone number has been entered a confirmation screen appears This screen also displays a phone number you can use to contact technical support by voice directly ...

Page 47: ... set basic options for the ViewStation as shown in Figure 2 1 Figure 2 1 User Setup Screen Auto Answer The Auto Answer option allows the ViewStation to automatically answer incoming video calls Checked The ViewStation automatically answers incoming video calls Not Checked Incoming calls ring until the call is manually answered or the far site disconnects Mute Auto Answer Calls This option turns th...

Page 48: ... on a flat surface On The ViewStation shows a PiP window that remains in the lower right corner until the video call is completed Off The ViewStation does not show a PiP window Far Control of Near Camera The Far Control of Near Camera option allows users at the far site to control the camera at the near site Checked A user on the far site may control the framing or angle of the camera on the near ...

Page 49: ...ield is populated with a password that password is used to grant or restrict access the non administrative features of the ViewStation web interface Far site name display time The far site name display time displays the name of the far site for a defined number of seconds 15 seconds Default The far site name is displayed for 15 seconds Blank The far site name is displayed until the call is ended M...

Page 50: ...lowing table lists which icons are available for each ViewStation model Icon Name ViewStation Model Location General Setup All System Info Admin Setup General Setup Video Network BRI DCP V 35 128 System Info Admin Setup Video Network LAN H 323 All System Info Admin Setup LAN H 323 Data Conference All System Info Admin Setup Data Conference Phone Audio All System Info Admin Setup Phone Audio Video ...

Page 51: ...ewStation is used Language Sets one of the languages used for the ViewStation System Name Sets the name displayed in a call for the ViewStation Auto Answer Sets the auto answer feature when the ViewStation receives an incoming call Allow Dialing Permits or denies the ability to place a video call from the ViewStation Allow User Setup Permits or denies access to the User Setup screen Maximum Time i...

Page 52: ...fy country specific calling parameters for your location Click the Country field to access the Country Setup screen Figure 2 4 Figure 2 4 Country Setup Screen The fields in the Country Setup screen allow you to set local calling parameters Country To select a country highlight the blue country text field and press the SELECT button on the remote control Scroll down the list of countries and highli...

Page 53: ...trol Language The Language field selects the language used for the ViewStation see Setup Common to all ViewStations on page 9 Highlight the desired flag associated with a language and press the SELECT button on the remote control System Name The system name is the name assigned by the user to identify the ViewStation This can be any combination of alphanumeric characters up to 34 characters in len...

Page 54: ...er Setup option enables or disables users from changing the User Setup by removing the icon from the System Information screen as shown in Figure 2 6 This is generally used when the user setup policy has been defined by the LAN manager or the ViewStation administrator Checked Allows changes to the User Setup settings Not Checked Prevents changes to the User Setup settings Figure 2 6 Allow User Set...

Page 55: ... time in a call Video Network The Video Network is used to configure ISDN DCP MP and V 35 configurations for the ViewStation ViewStation H 323 with Quad BRI The Network Setup screen System Info Admin Setup Video Network shown in Figure 2 7 provides four icons which Configure IMUX properties Configure ISDN Video Network properties Set Call Preferences Set Multi Point Preferences MP enabled systems ...

Page 56: ...dio Quality Adjusts the audio quality of a video call Advanced Dialing Defines how a channel is dialed Dialing Speeds Defines dialing speed available when a call is placed Figure 2 8 Inverse Multiplexer Information Screen Numbers The Numbers screen System Info Admin Setup Video Network IMUX Numbers allows the ViewStation administrator or the LAN manager to enter the STD or area code and the ISDN V...

Page 57: ...nfo Admin Setup Video Network IMUX SPIDS or SPIDs appears only if United States or Canada is selected as the country If the ViewStation is connected to an internal phone system PBX a SPID may not need to be entered Note If the ViewStation is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly Enter the SPID numbers provided by the ISDN...

Page 58: ...io Quality allows the selection of an audio protocol G 722 audio delivers a higher quality of audio than G 728 and uses 48 Kbps of the call bandwidth G 728 delivers telephone quality audio and only uses 16 Kbps of the call bandwidth G 728 is generally used for lower data rates To set the audio protocol use the and zoom buttons on the remote control to move the slider Note Changing the audio qualit...

Page 59: ...nced Dialing you can define how each ISDN channel is dialed By default channels are dialed in parallel Dial channels in parallel When this option is selected the ViewStation dials all ISDN channels simultaneously Dial channels one at a time When selected the ViewStation dials each ISDN channel one at a time until all the channels are connected This feature is used to overcome local network problem...

Page 60: ...ystem Info Admin Setup Video Network IMUX Dialing Speeds specifies the dialing speeds that are available when a call is placed Figure 2 13 Dialing Speeds Screen Highlight the circle to the right of a speed and press the SELECT button on the remote control to select that speed A red check mark appears on the Dialing Speeds screen when a speed is selected ...

Page 61: ...ountry where the ViewStation is used Area Code Choose the area code or STD code where the ViewStation is used Number A Enter the primary ISDN number assigned to the ViewStation Number B Enter the secondary ISDN number assigned to the ViewStation ISDN Switch Protocol Select the appropriate ISDN switch protocols Contact the ISDN provider to determine the ISDN switch protocol ISDN Dialing Prefix The ...

Page 62: ...s H 320 Checked Enables ISDN videoconferencing on the ViewStation Not Checked Disables ISDN videoconferencing ability on the ViewStation Figure 2 15 Call Preference Screen LAN Internet Calls H 323 Checked Enables H 323 videoconferencing on the ViewStation Not Checked Disables H 323 videoconferencing on the ViewStation Display IP Dialing Extension The IP dialing extension is used if a ViewStation u...

Page 63: ...d the continuous presence Each site remains on the screen in a tiled arrangement Presentation The main presenter remains on the screen while each end point switches on and off Full Screen Whoever is speaking is viewed in full screen When a new endpoint speaks that endpoint appears full screen ViewStation H 323 with Avaya DCP The Network Setup screen System Info Admin Setup Video Network shown in F...

Page 64: ...rs Audio Quality Adjusts the audio quality of a video call Advanced Dialing Defines how a channel is dialed Dialing Speeds Defines dialing speed available when a call is placed Figure 2 17 Inverse Multiplexer Information Screen Numbers The Numbers screen System Info Admin Setup Video Network IMUX Numbers allows the ViewStation administrator or the LAN manager to enter the STD or area code and the ...

Page 65: ... Quality Preference screen System Info Admin Setup Video Network IMUX Audio Quality allows the selection of an audio protocol G 722 audio delivers a higher quality of audio than G 728 and uses 48 Kbps of the call bandwidth G 728 delivers telephone quality audio and only uses 16 Kbps of the call bandwidth G 728 is generally used for lower data rates To set the audio protocol use the and zoom button...

Page 66: ...Advanced Dialing you can define how each DCP channel is dialed By default channels are dialed in parallel Dial channels in parallel When this option is selected the ViewStation dials all DCP channels simultaneously Dial channels one at a time When selected the ViewStation dials each DCP channel one at a time until all the channels are connected This feature is used to overcome local network proble...

Page 67: ...eeds screen System Info Admin Setup Video Network IMUX Dialing Speeds specifies the dialing speeds that are available when a call is placed Figure 2 21 Dialing Speeds Screen Highlight the circle to the right of a speed and press the SELECT button to select that speed A red check mark appears on the Dialing screen when a speed is selected ...

Page 68: ...country where the ViewStation is used Area Code Choose the Area Code or STD Code where the ViewStation is used Number A Enter the primary DCP number assigned to the ViewStation Number B Enter the secondary DCP number assigned to the ViewStation DCP Switch Protocol Select the appropriate DCP switch protocols Contact the DCP provider to determine the DCP switch protocol DCP Dialing Prefix The DCP di...

Page 69: ...320 Checked Enables H 320 videoconferencing on the ViewStation Not Checked Disables H 320 videoconferencing ability on the ViewStation Figure 2 23 Call Preference Screen LAN Internet Calls H 323 Checked Enables H 323 videoconferencing on the ViewStation Not Checked Disables H 323 videoconferencing on the ViewStation Display IP Dialing Extension The IP dialing extension is used if a ViewStation use...

Page 70: ...iscussion and presentation modes Discussion This mode is also called the continuous presence Each site remains on the screen in a tiled arrangement Presentation The main presenter remains on the screen Full Screen Whoever is speaking is viewed in full screen When a new endpoint speaks that endpoint appears full screen ViewStation 128 The Network Setup screen System Info Admin Setup Video Network s...

Page 71: ...red check mark appears on the Dialing screen when a speed is selected ISDN Video Network The ISDN Video Network screen System Info Admin Setup Video Network ISDN Video Network contains information entered during system setup The six user configurable fields are Country Code Choose the Country Code associated with the country where the ViewStation is used Area Code Choose the Area Code or STD Code ...

Page 72: ...ght not need to be entered Note If the ViewStation is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly Enter the SPID numbers provided by the ISDN service provider If the ViewStation is connected to a PBX select the PBX icon To auto detect the SPID numbers highlight the Start icon and press the SELECT button on the remote control No...

Page 73: ...ork Setup Screen Call Preference The Call Preference screen shown in Figure 2 27 determines how a video call is placed The two types of video communications for the ViewStation H 323 with V 35 are V 35 video calls LAN Internet H 323 video calls V 35 Video Calls The V 35 Video Calls option shown in the first check box in Figure 2 28 determines if V 35 calls are made from the ViewStation Checked Ena...

Page 74: ... Enables H 323 videoconferencing for the ViewStation Not Checked Disables H 323 videoconferencing for the ViewStation Display IP Dialing Extension Checked Displays the IP dialing extension used in H 323 video calls from and to the ViewStation Not Checked The IP dialing extension is not displayed for H 323 video calls Video Network for V 35 The Video Network screen shown in Figure 2 28 is used to c...

Page 75: ...tion is enabled select Dialing Speeds and set dialing prefixes and suffixes see Advanced Dialing on page 61 Figure 2 28 Video Network Screen V 35 Ports used 1 If the ViewStation is used to place 1 channel video calls select 1 1 2 If the ViewStation is used to place 2x56 Kbps or 2x64 Kbps channel video calls select 1 2 Dialing Protocol RS 366 appears as the dialing protocol if the RS 366 Dialing op...

Page 76: ...cted The selected dialing speeds apply only to RS 366 calls Nx56 and Nx64 are for H 320 calls while IPx56 and IPx64 are for H 323 calls For nondialed calls the call speed is determined by the DCE Broadcast Mode Setup The ViewStation V 35 supports H 331 broadcast mode used for broadcast transmissions via satellite In broadcast mode the ViewStation sends and receives audio and video without handshak...

Page 77: ...o Audio Mode Select the preferred audio protocol for transmitting audio G 728 G 711u G 711A G 722 56 G 722 48 Off Frame Rate Select the preferred video frame rate for the broadcast transmission 30 fps 15 fps 10 fps 7 5 fps Note Broadcast configuration parameters should be set to accommodate the lowest common denominator of the systems that are receiving the broadcast For example if one system in t...

Page 78: ...lity to select a dialing speed when placing a call Note Prefixes and suffixes are a function of the DCE Consult the DCE User Guide for additional information Figure 2 30 Advanced V 35 Dialing Screen Video Numbers The V 35 Video Numbers screen is used in RS 366 dialing Enter Area Code Enter the ISDN video number in line 1 B1 Enter the ISDN video number in line 1 B2 Highlight the Save icon and press...

Page 79: ...Advanced V 35 Setup The Advanced V 35 Setup screen shown in Figure 2 32 is used to configure the input and output signaling to and from the V 35 network interface module For a complete technical description of the Advanced V 35 Setup see V 35 Technical Information on page 193 Figure 2 32 Advanced V 35 Setup Screen ...

Page 80: ...e management Global Address Specifies server IP preferences dialing rules private network and gateway numbers Global Management Sets up global management Figure 2 33 LAN H 323 Screen LAN Internet The LAN Intranet screen System Info Admin Setup LAN H 323 LAN Intranet shown in Figure 2 34 contains information needed for H 323 videoconferencing Host Name The host name is the DNS name given to the Vie...

Page 81: ...S resolution to the WINS server up to 15 times After 15 tries the ViewStation stops sending WINS resolution requests to the server DHCP Dynamic Host Configuration Protocol is used to auto assign IP addresses within a LAN Server The ViewStation DHCP server assigns up to 12 IP addresses from 1 1 1 3 to 1 1 1 14 when this option is checked Note If the DHCP server option is not present run the ViewSta...

Page 82: ...ange unless manually changed IP Address Enter the static IP address assigned to the ViewStation DNS Servers The ViewStation supports up to four DNS servers for multiple LANs Default Gateway Enter the server s default gateway address Subnet Mask Enter the subnet mask for the LAN WINS Server Enter the WINS server address for the LAN H 323 Setup The H 323 Setup screen System Info Admin Setup LAN H 32...

Page 83: ...eeds Defines the videoconferencing speeds for the ViewStation See Dialing Speeds on page 71 QoS Defines firewall and NAT parameters for the ViewStation See Quality of Service QoS and Firewalls on page 72 Setup The H 323 Setup screen System Info Admin Setup LAN H 323 Setup is used to specify the H 323 or IP name This information applies to the H 323 feature included with all models The H 323 extens...

Page 84: ...or example For H 320 calls If the number dialed is 555 1234 and the speed is 2X64 the ViewStation provides an additional field to place dials a nonbonding H 320 call For H 323 calls If the number is 255 255 255 90 and the speed is 2X128 then the ViewStation dials a nonbonding H 323 call but only provides one placeholder for H 323 calls Note If you dial by DNS name or PBX extension do not check thi...

Page 85: ...ed to configure the gateway profile in accordance with a specific gateway used on a LAN The prefix and suffix are preprogrammed on the gateway with a bandwidth used to make a call For example 72569 The number 7 is assigned to a specific RadVision gateway The number 256 is the bandwidth speed at which the gateway places a video call The number 9 tells the gateway to place a call outside the LAN ...

Page 86: ...tekeeper or gateway is not used Gatekeeper The Gatekeeper screen System Info Admin Setup LAN H 323 Gatekeeper shown in Figure 2 40 is used to enable disable or configure an H 323 gatekeeper Off The gatekeeper is not used The Gatekeeper IP Address text field is not accessible Specify The gatekeeper is used Enter the gatekeeper IP address in the grey text box Contact the LAN manager to obtain the ga...

Page 87: ...ound gatekeeper but not allowed to register Green GK Up Arrow Found gatekeeper and registered Dialing Speeds The Dialing Speeds screen System Info Admin Setup LAN H 323 Dialing Speeds shown in Figure 2 41 is used to set the H 323 and H 320 dialing speeds for the ViewStation Nx56 and Nx64 left side of screen represent the dialing speeds for H 320 calls IPx56 and IPx64 right side of screen represent...

Page 88: ...screen System Info Admin Setup LAN H 323 QoS shown in Figure 2 42 allows the LAN Manager to use fixed or nonfixed TCP and UDP ports select the IP precedence Network Address Translator NAT and firewall options The following options are configurable Figure 2 42 Quality of Service and Firewalls Screen Use Fixed Ports Specifies the fixed ports assigned to the ViewStation when protected by a firewall ...

Page 89: ...ure that System is behind a NAT is not selected Auto discover NAT This options automatically assigns the WAN IP address to place calls outside the WAN NAT outside WAN address Specify the external IP address used by the NAT if ViewStation is unable to discover the external IP address automatically For more information about configuring the ViewStation for operation behind a NAT Network Address Tran...

Page 90: ...agement from an SNMP console Not Checked Disables SNMP management Administrator Contact Name Enter the name of the person responsible for remote management of the system The default setting is IT Administrator SNMP Console IP Address Enter the IP address of the SNMP traps sent by the ViewStation Enter 0 0 0 0 in this field if any SNMP management console is capable of receiving information from the...

Page 91: ...me These features will be available in a future release of the Global Management System The Global Address screen shown in Figure 2 44 for the ViewStation H 323 has three icons Server The Server is used to specify the IP address of the Global Address Book GAB server Gateway Number Gateway Number is not available at this time These features will be available in a future release of the Global Manage...

Page 92: ...rences Private NET The Private NET is not available at this time This feature will be available in a future release of the Global Management System Gateway Number Gateway Number is not available at this time This features will be available in a future release of the Global Management System Dialing Rules 1 The Dialing Rules 1 screen is used to set network dialing rules Dialing Rules 2 The Dialing ...

Page 93: ...r Preferences The Preferences screen is used to set the global address book display and dialing preferences Gateway Number Gateway Number is not available at this time This feature will be available in a future release of the Global Management System Dialing Rules 1 The Dialing Rules 1 screen is used to set network dialing rules Dialing Rules 2 The Dialing Rules 2 screen is used to set network dia...

Page 94: ...obal Address Server screen System Info Admin Setup LAN H 323 Global Address Server is used to specify the IP address of the GAB server Figure 2 47 Global Address Book GAB Server Screen Set the following options on this screen Server IP Address Enter the IP address for the GAB server in the gray text area below the Server IP Address field ...

Page 95: ...the GAB Preferences The Global Address Book Preferences screen System Info Admin Setup LAN H 323 Global Address Preferences is used to set the global address book display and dialing preferences ViewStation with Quad BRI V 35 Avaya DCP and MP Show Addresses in Address Book ISDN Video Calls H 320 Checked Displays global ISDN video numbers in the Global Address Book Not Checked Only local ISDN numbe...

Page 96: ...Address Book Not Checked Only local ISDN numbers appear in the Global Address Book LAN Internet Calls H 323 Checked Displays global IP addresses in the Global Address Book Not Checked Only IP addresses which have ben entered manually appear in the Global Address Book Maximum Line Speed for Global Addresses Set the line speeds for each type of call The speeds selected affect only Global Address Boo...

Page 97: ...ature will be available in a future release of the Global Management System Gateway Number The Gateway Number feature System Info Admin Setup LAN H 323 Global Address Gateway Number is not available at this time These features will be available in a future release of the Global Management System Dialing Rules 1 The Dialing Rules 1 screen as shown in Figure 2 50 System Info Admin Setup LAN H 323 Gl...

Page 98: ...as a public network additional information may be required to assist the GAB on how to call other systems on or off the private network If the ViewStation uses a public network exclusively additional information is not required The GAB uses the following dialing rules when calling a public network or a private network The private network dialing rules are used to define a set of rules unique to th...

Page 99: ... cannot place calls outside of the private network Public Network Dialing Prefix Enter a dialing prefix as required by the PBX to dial out to the public network This prefix is automatically inserted before dialing numbers to the public network from the GAB Public Network same area code Prefix Enter a prefix if one is required to call within the same area code Private Network Access Use Private Net...

Page 100: ...es that have the same local area code as the ViewStation This is sometimes necessary for 10 digit dialing Global Management The Global Management screen System Info Admin Setup LAN H 323 Global Management is used to remotely monitor configure and maintain the ViewStation from a remote location To use the Global Management feature your organization must use Polycom Global Management System software...

Page 101: ...al Management GMS Setup shown in Figure 2 53 is used to configure the Global Management options These options are Allow Remote Monitoring Checked The ViewStation system administrator may view a call or view the room where the ViewStation camera is installed Not Checked No video is sent to the ViewStation system administrator page See System Information and Remote Management on page 149 ...

Page 102: ...T Daylight Savings Time DST Checked Where DST is used Not Checked Where DST is not used Require Account Number to Dial GMS 2 0 or later is required to use this option Checked This feature is used to log calls to a specific account for tracking and billing purposes When selected a call cannot be made without first entering an account number This account number is saved in the GMS server database al...

Page 103: ... available check for an incorrect IP address in the Global Management screen System Info Admin Setup LAN H 323 Global Management GMS Setup Global Management Information The Global Management information screen System Info Admin Setup LAN H 323 Global Management Info 1 provides for contact and support information for the Global Management System Figure 2 54 Global Management Information Screen Data...

Page 104: ...igure the following ViewStation telephone and audio properties as shown in Figure 2 56 System Telephone Number Country Code Enter the country code assigned to the country in which the ViewStation is operating Area Code Enter the area or STD code for the ViewStation Number Enter the phone number for the POTS line assigned to the ViewStation Room Phone Number Enter the phone number assigned to the r...

Page 105: ... 2 56 Telephone Audio Screen VCR Audio Out Always On Except ViewStation 128 Checked When a VCR DVD or other similar device is connected to the VCR IN port the audio from that device is Always On Not Checked When the a VCR DVD or other similar device is connected to both the VCR IN and OUT ports of the ViewStation uncheck VCR Audio Out Always On to prevent an audio feedback loop Audio Quality The A...

Page 106: ...screen System Info Admin Setup Video Camera shown in Figure 2 58 is used to configure the ViewStation video and camera properties These properties are Display Graphics in a Call Checked Graphics including mute site name and number appear on the screen during a call Not checked Graphics are not displayed on the screen during a video call This is used to provide a clean image without graphics Snapsh...

Page 107: ...onitors connected to the ViewStation Auto The ViewStation automatically uses any additional monitors connected to the ViewStation 1 The ViewStation uses monitor number 1 2 The ViewStation uses monitor number 2 Snapshot Camera Select the camera used for snapshots 1 The ViewStation uses camera number 1 for snapshots 2 The ViewStation uses camera number 2 for snapshots 3 The ViewStation uses camera n...

Page 108: ...ra control for two modes of videoconferencing Normal Normal camera direction is used when a speaker is behind the ViewStation facing an audience When the LEFT ARROW button is pressed on the remote control the camera moves counterclockwise and when the RIGHT ARROW button is pressed on the remote control the camera moves clockwise Reversed The reversed camera direction is used for videoconferencing ...

Page 109: ...he ViewStation Meeting Password The meeting password is used to grant or restrict access to the non administrative features to the ViewStation Web interface Software Update Password The purpose of the software update password is to prevent accidental updating of the ViewStation software from the far site This password is automatically entered by the ViewStation from the initial setup The software ...

Page 110: ...dmin Setup Security Crypto Resync ViewStation V 35 Only If a cryptographic encoder decoder is connected between the ViewStation V 35 and the network it may require a resynchronization pulse due to a network problem Figure 2 60 Security Screen for the ViewStation V 35 On When selected the Crypto Resync Pulse screen System Info Admin Setup Security Crypto Resync appears as shown in Figure 2 61 Off T...

Page 111: ...ed pulse width until H 320 regains synchronization Software Hardware The Software Hardware screen System Info Admin Setup Software Hardware is used to obtain basic information on the software and hardware profiles of the ViewStation For ViewStations with multi point capability an additional System Options icon appears on this screen Software Information The Software screen System Info Admin Setup ...

Page 112: ...ng information about the ViewStation System Serial Number FPGA Version Network Interface Type Video Comm Interface Camera MIC 1 Version MIC 2 Version if present System Options The System Options screen shown in Figure 2 62 contains information that enables multi point features for the ViewStation and indicates that the multi point feature is enabled or disabled Key Enter the Multi Point Key to ena...

Page 113: ...alling screen is displayed The Main Calling screen is essentially the same for each ViewStation model with the exception of ViewStation type which is displayed in the upper left corner of the Main Calling screen The screen for the ViewStation H 323 is shown in Figure 3 1 Figure 3 1 ViewStation H 323 Main Calling Screen Note When the ViewStation is initially set up or when the system has been manua...

Page 114: ... icon Check the network connection or contact the LAN manager The ViewStation with a Quad BRI or Avaya DCP may have up to four BRI or DCP lines As the ViewStation confirms each line status indicators are displayed on the Main Calling screen Once the first ISDN line line 1 connects you can make a call The ViewStation H 323 with V 35 has two V 35 lines As the ViewStation confirms each line status in...

Page 115: ...cons do not disappear check the connection of the ViewStation and the configuration of your network lines Note 1 Early model ViewStations contained hardware that was network specific A replacement ViewStation is required if a V 35 or DCP network interface module does not function correctly or the ViewStation fails to detect the network interface module 2 If the cable from the ViewStation to the V ...

Page 116: ...he Video Call icon Press the SELECT button on the remote control The Video Phone screen is displayed Figure 3 4 Video Phone Screen 2 On the numeric keypad on the remote control enter the IP address the DNS name and the H 320 phone number or V 35 number for the far site end point For example 216 54 148 6 or lobby austin polycom com H 323 1 512 555 2593 H 320 15125551212 V 35 Select the desired spee...

Page 117: ... manually disconnected 4 If there is no answer from the far site press the CALL HANG UP button on the remote control to end the call If the call did not connect the ViewStation disconnects immediately If the video call connects the Call Hangup Choices screen with the following options displayed Disconnect Video Call Stay In a Call Add Speakerphone Select the Disconnect Video Call icon and press th...

Page 118: ...rence to the video call 7 Select the Disconnect Video Call icon and press the SELECT button on the remote control Note The call automatically terminates after 60 seconds if no choice is made from the Call Hangup Choices screen 8 When the call ends the ViewStation displays a dialog box that allows you to save the number in your address book Once the number is saved to your address book this dialog ...

Page 119: ...ric keypad to select the number of the speed dial entry you want to dial The speed dial entry s number appears at the top left corner of the entry Use the ARROW buttons on the remote control to highlight the desired speed dial entry corresponding to the number of the speed dial entry and press the SELECT button on the remote control To keep a specific entry on the Speed Dial screen do the followin...

Page 120: ...d of remembering or looking up a number and then manually dialing it The ViewStation address book may hold up to 1000 entries If your organization uses Polycom s Global Management System GMS software you can configure the address book to automatically show all of the addresses that your organization uses This section includes Adding New Entries to the Address Book on page 104 Editing an Existing E...

Page 121: ... screen and press the SELECT button again The Address Book screen is displayed Figure 3 7 Address Book Screen 3 To display the Add Change Entry screen select the New icon and press the SELECT button on the remote control Figure 3 8 Add Change Entry Screen Note For ViewStations without multi point enabled software skip to step 9 ...

Page 122: ...een for ViewStations with MP 5 If this new address book entry is only for a single site highlight the One Site icon and continue with step 7 If the new address book entry is used to place video calls to a group highlight the Multi Site icon and press the SELECT button on the remote control 6 Enter the name of the group in the NAME text field as shown in Figure 3 10 7 Choose the desired speed 8 Cho...

Page 123: ...ace When the first letter is entered or a letter is entered after selecting a space the letter is automatically entered in uppercase Subsequent letters are in lowercase If a specific letter is to be capitalized first move to the Shift key which is on the lower left of the keyboard and is signified by an up arrow Select the Shift key Then move to and select the next letter That letter is displayed ...

Page 124: ... on the remote control to select the field to be changed If the on screen keyboard is not displayed press the SELECT button on the remote control To enter numbers use the remote control To enter letters spaces and punctuation use the on screen keyboard To enter a dot press the RIGHT ARROW button on the remote control 6 To save the changes select the Save icon and press the SELECT button on the rem...

Page 125: ...on the remote control to delete the entry Transferring an Address Book To transfer the contents of your ViewStation address book to a far site ViewStation both ViewStations must be in an H 320 call to a single H 320 end point To transfer the contents of the address book 1 Select System Info Admin Setup Software Hardware 2 Select the Send Address Book icon 3 If passwords are used on either the far ...

Page 126: ...dress Book Entries Adding multi point entries into the ViewStation MP address book or the GAB allows the ViewStation to call several sites at one time using one address book entry If you delete a single site entry from the address book and that entry is part of a multi point address book entry the multi point address book entry is automatically deleted from the address book The display of this ico...

Page 127: ...ify regardless of the dialing speed set for the individual address book entries 7 To add entries from the address book to the multi point address book entry click the Add icon The Add To Meeting screen is displayed 8 Select the address book entry you want to add and press the SELECT button on the remote The Multi Site Meeting screen is displayed with the added entry 9 Repeat steps 7 and 8 until yo...

Page 128: ... to the number 8 on the telephone When 8 is selected the ViewStation displays the T section of the address book Press the SELECT button on the remote control to place the call The ViewStation automatically dials the number 4 The call name number and call speed are displayed at the top of the screen On the lower left side of the screen a call progress indicator shows the connection progress The ind...

Page 129: ...ections describe how to make these calls Placing a Telephone Call To place a telephone call using the ViewStation the ViewStation must first be connected to a standard POTS or PBX wall jack See the ViewStation Quickstart card for more information To make a call 1 From the Main Calling screen highlight the Telephone icon and press the SELECT button on the remote control The Telephone screen is disp...

Page 130: ...swering video calls Manual When the ViewStation receives an incoming call a dialog box is displayed asking the user whether or not the call is to be answered To answer the call select YES To refuse the call select NO Auto Answer By default the ViewStation automatically answers any incoming call To change the answering mode go to the General Setup screen System Info Admin Setup General Setup In the...

Page 131: ...e four ways listed in Placing a Video Call on page 99 2 When the video call has connected press the CALL HANG UP button on the remote control The Call Hangup Choices screen is displayed 3 Select the Add a Video Call icon and press the SELECT button on the remote control The Video Phone screen is displayed 4 On the Video Phone screen enter the number of the next party you want to call Press the CAL...

Page 132: ...creen is displayed Select the Disconnect Video Call icon and press the SELECT button on the remote If you stay on the Call Hangup Choices screen for more than 60 seconds without making a selection the call automatically disconnects Adding a Telephone Call to a Video Call In countries that use the North American POTS standard you can connect an analog telephone line to the back of the ViewStation a...

Page 133: ...n on the remote control to return to the video call 5 If you have enabled three way calling from your local telephone company you can obtain another line and add another telephone call to your video call Select the Flash icon on the Telephone screen and press the SELECT button on the remote Enter the telephone number of the second person you are calling and press the SELECT button on the remote co...

Page 134: ...le of the multi point call Below is a description of each mode Auto In Auto mode the ViewStation determines the optimal viewing mode based on the interaction between the sites in the video call If more than one site is talking at the same time the ViewStation uses Discussion mode If one site is talking uninterrupted the ViewStation uses Presentation mode The ViewStation takes about 15 seconds to d...

Page 135: ...peaking appears full screen to the far sites If you are using one television monitor the speaker appears full screen on your monitor Your picture automatically appears in the PIP window when you raise the remote control If you are using two television monitors the person who is speaking appears on the main television monitor The other sites appear in separate windows on the second television monit...

Page 136: ...enter icons are the sites in the multi point video call To select sites in the video call use the right and left arrow keys on the remote control If there are more than three sites in the call scroll to the right to see the additional sites To select the actions to perform on the highlighted site use the up and down arrow keys on the remote control There are several chair control actions that any ...

Page 137: ...has chair control Make Me the Broadcaster Sends a request to the chair control site to force all sites to view your site Actions Only The Chair Control Site Can Perform The site with chair control only can perform the following chair control actions Release Chair Disables chair control for your site Another site in the multi point video call can now acquire the chair Select Broadcaster Forces all ...

Page 138: ...been configured the following features are available on the ViewStation Starting a Webcast Figure 3 19 Main ViewStation Menu with StreamStation Icon 1 From the main menu using the ViewStation remote control select the new Call Type icon Figure 3 20 Call Type Screen 2 Select the Streaming Call icon ...

Page 139: ...it entry to view a Webcast Passwords are not required to view a streaming call Allow viewers to Submit Questions Deselect this icon to disallow Webcast viewers to submit questions during the meeting Record meeting To record a meeting select the Record meeting check box Meeting Name A Meeting Name is required which is listed on the StreamStation Web page after the meeting is finished Password Enter...

Page 140: ...ming icon Once the streaming has stopped all Webcast viewers are notified that the meeting has ended Figure 3 23 Call Type Screen When in a Call Displaying ChatBack Messages Web browser participants can send ChatBack text messages to the ViewStation to ask questions and make comments during a live Webcast ChatBack messages automatically appear on the ...

Page 141: ... cameras and sound properties on the ViewStation and includes the following Selecting ViewStation Cameras on page 125 Pan Tilt and Zoom for the ViewStation Camera on page 127 Setting Camera Presets on page 127 Automatic Voice Tracking on page 128 Automatic Tracking of Camera Presets on page 128 Adjusting Sound on page 129 Positioning Microphone Pods on page 129 Selecting ViewStation Cameras Before...

Page 142: ...FAR button on the remote control 2 Select 1 2 3 or 4 for the desired camera The ViewStation displays the camera s current view fullscreen on the television monitor A Camera icon facing away from you is displayed at the top right of the screen Figure 3 25 Camera Far Icon To select another local camera 1 Press the NEAR button on the remote control twice At the bottom of the screen the ViewStation di...

Page 143: ...se adjustments comply with the Camera Direction Reversed option as described in Video Camera section beginning on page 90 Setting Camera Presets The ViewStation can be set to store up to ten preset camera positions and zoom settings for up to four near site cameras and the main far site camera To set a preset 1 Use the FAR or NEAR buttons on the remote control to select the near or far site camera...

Page 144: ...speaker and once the ViewStation has located the speaker the ViewStation sets his her position and moves the camera automatically If the speaker moves or a new speaker is introduced the ViewStation adjusts for the current speaker To set automatic voice tracking 1 Press the AUTO button once to turn auto tracking on 2 Press the AUTO button twice to turn auto tracking off A Camera icon with a motor a...

Page 145: ...oth the far and near sites Positioning Microphone Pods Place the microphone pods in front of the video call participants Excessive feedback may occur if the microphone pods is positioned too close to the audio output of the ViewStation Place the microphone pod 5 feet or 1 5 meters away from television speaker and within 5 feet or 1 5 meters of the video call participants If a large conference room...

Page 146: ... Equipment Adding optional equipment to the ViewStation enhances video communications and presentation quality For instructions on installing optional equipment see the ViewStation QuickStart card for your ViewStation system The following optional equipment may be used with the ViewStation Monitors A second television monitor may be added to the ViewStation to provide a wider range of display opti...

Page 147: ...ycom ShowStation IP is a conference projector combining the best features of high resolution LCD and overhead projectors with the power of Web based data connection With ShowStation IP meetings can be more productive Transparencies faxes or meeting documents may be sent out to meeting participants using the ShowStation IP The ShowStation IP projects any type of document or Microsoft Office file in...

Page 148: ...Chapter 3 Using the ViewStation ViewStation User Guide 132 www polycom com ...

Page 149: ...ntation View a Presentation Closed Caption Start NetMeeting System Information and Management These features are accessed on the ViewStation Web interface screen To access these features connect your PC to the ViewStation over the LAN or through a direct Ethernet connection There are three ways to connect a PC to the ViewStation Refer to the ViewStation QuickStart card for detailed information on ...

Page 150: ... illustrates the typical connectivity relationship between the ViewStation and a PC which are both connected to an Ethernet LAN Figure 4 1 c demonstrates a method for connecting a PC to the ViewStation without LAN support This is referred to as connecting to a stand alone PC Connecting The PC to a LAN Through the ViewStation Figure 4 1 a illustrates the most common method for ViewStation to PC con...

Page 151: ... b When the Network box appears select the Configuration tab then double click TCP IP c Select the IP Address tab Make sure the OBTAIN AN IP ADDRESS AUTOMATICALLY button is selected Then click OK For Windows NT 4 0 a Right click the Network Neighborhood icon and then right click Properties b When the Network screen appears select the Protocols tab then double click TCP IP Protocol c Select the IP ...

Page 152: ...ed Then click OK Note The ViewStation must be powered on when connecting the PC to the LAN via the ViewStation Figure 4 2 Network Screen for Windows 9 X Connecting The ViewStation to a Stand Alone PC Figure 4 1 c illustrates a configuration in which neither the ViewStation nor the PC has access to an Ethernet LAN For example For an ISDN configured ViewStation where H 323 videoconferencing is not u...

Page 153: ...ate application on the ViewStation and check Enable system to be a DHCP server 5 The ViewStation prompts you to save changes 6 Go to the System Information screen System Info and verify the ViewStation IP address 1 1 1 2 7 The following message appears in a dialog box The system will now issue IP addresses to other PCs in the LAN Continue Yes or No Choose Yes then exit the screen by selecting the ...

Page 154: ...lect Windows Logon otherwise the ViewStation does not assign an IP address to the PC Note Individual network configurations may vary with the topography of the network used Check with your Information Systems manager for assistance 3 Highlight TCP IP and select properties 4 On the IP Address or General tab select the Obtain An IP Address Automatically option and click on OK ...

Page 155: ...lect and View a Presentation see page 139 Closed Caption see page 146 Using Microsoft NetMeeting see page 147 System Information and Remote Management see page 149 Select and View a Presentation The ViewStation lets you view and present Microsoft PowerPoint 97 and 2000 presentation slides when it is connected to a PC via LAN or direct You can conduct a presentation on the ViewStation or you can wa...

Page 156: ...e PC Launch Internet Explorer 4 0 5 0 or Netscape 4 5 or higher Note Ensure the browser is configured to accept cookies 1 Enter the IP address of the ViewStation displaying the slides The Welcome page appears 2 Click the Select a Presentation icon The Select a Presentation for Viewing page appears 3 Click the PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The pcPresent dialog box appears ...

Page 157: ...and password if one has been established for the videoconference Note If the security level on the Internet browser is set too high you cannot bypass the password If this occurs change the security level to low or medium 5 Click the PLEASE PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The File Open dialog box appears ...

Page 158: ...A window appears indicating that your slides are being converted to thumbnail sketches Once this is complete the thumbnails are loaded into the ViewStation flash memory Note The maximum slides per presentation is 100 Figure 4 8 Converting PowerPoint Slides Screen Note This feature enables the ViewStation to hold the slides active in active memory if the videoconference connection is ...

Page 159: ... interface Note The ViewStation can load up to eight presentations in memory On the ViewStation 1 Press the SLIDES button on the remote control The Available Presentations screen appears Figure 4 9 Available Presentations Screen 2 Select a presentation and press the SELECT button on the remote control A password may be required to proceed Figure 4 10 Loading Slides Screen ...

Page 160: ...aneously To view a slide highlight a slide and press the SELECT button on the remote control Figure 4 11 Thumbnail of Slides in the Presentation Directory Press the INFO button for additional information about the slide being viewed The name of the presentation appears as well as the slide number and the viewing password Passwords for slides may be changed on this screen This affects the entire pr...

Page 161: ...r 3 3 Press the SNAPSHOT button again to send the snapshot to the ViewStation 4 Press the SNAPSHOT button again to return to live video Viewing Snapshots from the ViewStation Up to 12 users can view ViewStation snapshots by completing the following steps 1 Open a web browser 2 Enter the IP address of the ViewStation in the browser address bar 3 Select View a Presentation 4 Enter the user name and ...

Page 162: ... or translated for them Closed Caption is also a useful tool for hearing impaired or foreign language speakers Accessing and Using Closed Caption To access and use Closed Caption 1 Establish a video call with the far site 2 On your PC start Internet Explorer 4 0 or Netscape 5 0 3 To access the ViewStation Web interface enter the near or far site ViewStation IP address in the address field of the W...

Page 163: ...d is used If you hang up the video call and use Closed Caption out of a call you may have to refresh your browser Using Microsoft NetMeeting Video calls may be placed using Microsoft NetMeeting NetMeeting data is transmitted over an Ethernet LAN network and is displayed on the PC at each site Complete the following steps to access NetMeeting On the PC 1 Open Internet Explorer 4 0 or Netscape 5 0 2...

Page 164: ...e Help screen Figure 4 13 About Windows NetMeeting Dialog Box 7 Select Call from the NetMeeting menu on the PC connected to the ViewStation 8 In the Address Field enter the IP address of the ViewStation that is connected to the PC For easy reference the IP address of the ViewStation is provided on the How to Start a NetMeeting Call Web page During the NetMeeting call the whiteboard chat applicatio...

Page 165: ...ing 2 11 or 3 0 The line speed of a video call from NetMeeting to a ViewStation depends on the bandwidth setting in NetMeeting The maximum line speed for NetMeeting calls is Cable xDSL or ISDN 128 Kbps LAN 384 Kbps maximum speed of Microsoft NetMeeting Calls from a ViewStation to NetMeeting must be at line speeds greater than 64 kbps Application sharing with NetMeeting cannot be done in an H 323 c...

Page 166: ...ormation Web page appears Figure 4 14 System Information and Management Screen To the right of the four icons is the System Information screen which provides key information about the ViewStation The four icons on the left provide different functions for the ViewStation that are similar to most of the functions described in System Information on page 171 Placing a Call from the ViewStation Web Int...

Page 167: ... Figure 4 15 From the Local Address Book Manual Dial From the Local Address Book Address entries added to the ViewStation address book appear in the upper right side of the call screen To place a call Select a site from the upper left side of the screen The selected site as shown in Figure 4 16 appears on the right side of the screen Select Call this Site The ViewStation calls the selected site ...

Page 168: ...with a PC ViewStation User Guide 152 www polycom com Figure 4 16 Placing a Call When a call is established the far site appears in the right monitor image as shown in Figure 4 17 Figure 4 17 In Video Conference Call Near Site Far Site ...

Page 169: ...Video A text area Then enter the secondary ISDN number in the Video B text area 2 Select the line speed used for the call 3 Click the CALL button 4 When a call is established the monitor screens as shown in Figure 4 17 appear 5 To disconnect a call click on the HANG UP button ViewStation Web Interface Icons The ViewStation Web interface contains a set of tools located in the System Information and...

Page 170: ...nfigurations The following table lists icons common to all ViewStation models Web Interface Icon ViewStation Counterpart Admin Setup System Info Admin Setup General Setup System Info Admin Setup General Setup ISDN Video Network System Info Admin Setup Video Network ISDN DCP and V 35 only IMUX Setup System Info Admin Setup Video Network IMUX BRI DCP ViewStations Only ...

Page 171: ...r Guide LAN Intranet Setup System Info Admin Setup LAN H 323 Lan Intranet Data Conference System Info Admin Setup Data Conference Telephone Audio System Info Admin Setup Phone Audio Video Cameras System Info Admin Setup Video Camera Web Interface Icon ViewStation Counterpart ...

Page 172: ...polycom com Software System Info Admin Setup Software Hardware Software Hardware System Info Admin Setup Software Hardware Hardware Options System Info Admin Setup Software Hardware System Options Diagnostics System Info Diagnostics Web Interface Icon ViewStation Counterpart ...

Page 173: ...n User Guide Network Statistics System Info Diagnostics Network Stats Advanced Statistics System Info Diagnostics Advanced Stats Color Bar System Info Diagnostics Color Bar Audio Tone System Info Diagnostics Audio Generate Tone Web Interface Icon ViewStation Counterpart ...

Page 174: ...is only available when performing a Far End Loop in a call Near End Loop System Info Diagnostics Near End Loop Remote Control The Remote Control icon is a virtual remote control for the ViewStation Use the virtual remote control as you would the handheld remote control Web Interface Icon ViewStation Counterpart ...

Page 175: ...r message and click on the SEND MESSAGE button Your message appears on screen for 15 seconds The message appears only on the screen of the ViewStation that you are managing Restart System The Restart System icon is used to reboot the ViewStation after changes are made to the configuration settings ISDN Numbers System Info Admin Setup Video Network IMUX Numbers ISDN ViewStations Only SPIDs System I...

Page 176: ...Stations Only Dialing Speeds System Info Admin Setup Video Network IMUX Dialing Speeds or System Info Admin Setup LAN H 323 LAN Intranet Dialing Speeds Call Preference System Info Admin Setup Video Network Call Preference ISDN Trace The ISDN Trace icon is used to diagnose the condition of each ISDN line ISDN ViewStations Only Web Interface Icon ViewStation Counterpart ...

Page 177: ...dvanced V 35 Setup ViewStations with V 35 Only Advanced Dialing System Info Admin Setup Video Network IMUX Advanced Dialing DCP ISDN and V 35 ViewStations Only LAN Intranet System Info Admin Setup LAN H 323 LAN Intranet V 35 Video Network System Info Admin Setup Video Network Video Network Web Interface Icon ViewStation Counterpart ...

Page 178: ...stem Info Admin Setup LAN H 323 H 323 Global Management System Setup System Info Admin Setup Global Management Global Address Book System Info Admin Setup Global Address Global Address Server System Info Admin Setup Global Address Global Address Server Web Interface Icon ViewStation Counterpart ...

Page 179: ...dress Global Address Preferences Private Numbers System Info Admin Setup Global Address Global Address Private NET Gateway Number System Info Admin Setup Global Address Global Address Gateway Number Dialing Rules 1 System Info Admin Setup Global Address Global Address Dialing Rules 1 Web Interface Icon ViewStation Counterpart ...

Page 180: ...ules 2 System Info Admin Setup Global Address Global Address Dialing Rules 2 Info 1 System Info Admin Setup Global Management Info 1 SNMP System Info Admin Setup LAN H 323 SNMP Home Click on the Home icon to go to the main ViewStation Web interface page Web Interface Icon ViewStation Counterpart ...

Page 181: ...LAN Upgrading Software over ISDN The software on the ViewStation can be upgraded using an H 320 video call only from another ViewStation Upgrading software over H 320 can only be done with a ViewStation of the exact model You can perform a software upgrade to the far site over your H 320 line during a call Upgrading works best at 384 Kbps Caution Do not power off the ViewStation during the softwar...

Page 182: ...the upgrade process Upgrading Software over the LAN You can use the SoftUpdate application to upgrade your software over the LAN Complete the following steps to upgrade your ViewStation software 1 Download the latest software from www polycom com and save it on your PC If you do not have internet access your reseller can supply you with the application 2 Double click on the software zip file and s...

Page 183: ...ion User Guide Figure 4 19 Software Update Screen 4 Click on the SOFTUPDATE button The IP Address dialog box appears 5 Enter the IP Address of the ViewStation you want to update and an administrator password if one is required Click OK A System Info dialog box appears ...

Page 184: ...page 182 if this process appears to be inactive after 10 minutes c When the SoftUpdate is complete click OK to close the SoftUpdate application Using Visual Concert PC ViewStation release 7 0 software and above supports Visual Concert PC Visual Concert PC is an adaptor that lets you simultaneously send a live screen image from the PC to your Polycom ViewStation conferencing system The live PC imag...

Page 185: ... PC over the LAN and run the VisualConcert exe application on the PC Visual Concert PC works in a single monitor or dual monitor configuration It can be used out of a call or in a call H 320 or H 323 with another ViewStation with at least version 7 0 software This allows you to make presentations to near and remote sites directly from your PC Note You must have ViewStation software version 7 0 or ...

Page 186: ...Chapter 4 Using the ViewStation with a PC ViewStation User Guide 170 www polycom com ...

Page 187: ...ut the ViewStation Figure 5 1 System Information Screen On the System Information screen the following information is provided The information cannot be changed from this screen System Name The system name is the name assigned to the ViewStation by the LAN manager or the ViewStation administrator To change this information go to System Info Admin Setup General Setup Video Numbers Video numbers are...

Page 188: ...ugh a DHCP server or is set manually static To manually set the IP address go to System Info Admin Setup LAN H 323 LAN Intranet Software Version This displays the software version and the date and time of the software release Additional information on the ViewStation software version is located at System Info Admin Setup Software Hardware Software Serial Number The ViewStation serial number is uni...

Page 189: ...data speeds for video calls Advanced Stats The Advanced Network Statistics screen displays detailed information about the status of your call Transmit and receive speeds are displayed for both audio and video during a video call Call Status The Call Status screen allows you to determine if one of the far site s ISDN channels consistently fails to connect If you highlight any of the call progress i...

Page 190: ...ls Press any button to stop the tone If the system is in a call the far site also hears the tone To view audio levels Highlight the Audio Meter icon and press the SELECT button on the remote control The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation Speak into the microphone to test the audio level Near End Loop The Near End Loop screen allows you to ...

Page 191: ...n clears existing system configurations Use the reset system function to erase your system settings and or your address book entries Once you have reset the system your system walks you through the system configuration screens as it did when you powered on the ViewStation for the first time Note Be sure to copy system information before resetting a system All settings are lost when you reset the s...

Page 192: ...Chapter 5 System Information and Diagnostics ViewStation User Guide 176 www polycom com ...

Page 193: ...rmal Green light appears on the front on the ViewStation The system is not in a call This is normal Cannot enter the System Setup menus System is password protected Password has been forgotten Go to Diagnostics menu and perform a system reset This erases all your system settings except for your address book You may then enter a new password in the Security menu Be sure all your ISDN infomation has...

Page 194: ...ewStation connected to the wrong audio input on the monitor Make sure the ViewStation audio output lead s are connected to the same input connector s that have been selected on the monitor Far site is muted Look for the Far Site Mute icon Ask the far site to unmute their microphone pod Too many network line errors Disconnect call and reconnect later ViewStation startup music plays through the buil...

Page 195: ...e may be too loud Turn down the audio volume at the far site Near site or far site cannot hear VCR audio or see the VCR video VCR input is not selected Turn on the VCR input by selecting the NEAR key twice and selecting the VCR icon Local audio can be heard when speaking in the microphone The monitor or audio amplifier is not connected to the audio out of the ViewStation Connect the monitor or aud...

Page 196: ...s Excessive motion in the picture you are receiving A background with less motion provides a better smoother video picture Near site camera does not pan or tilt You are attempting to move a camera that does not have pan tilt zoom capabilities Make sure you have selected a pan tilt zoom camera Blue screen in the PIP window No video input Check that there is a video source present on the selected in...

Page 197: ...tops tracking when the far site speaks to prevent the camera from pointing to your monitor speaker Wait for the far site to stop speaking The far site is very noisy The camera stops tracking when the far site is too noisy Try setting the ViewStation to track to camera presets Near site is on mute The near site camera does not track when the near site is on MUTE Toggle mute function with the MUTE b...

Page 198: ...tiation Full Green Connected Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly See ISDN Information on page 203 System is waiting for an IP address System Info screen shows waiting in IP ...

Page 199: ...m Info Admin Setup Video Network and check the ISDN numbers are entered correctly Enter correct SPID numbers Note The AT T point to point protocol does not require SPIDs Error Message occurs when dialing a video call The first line did not connect It cannot make a call if the first line does not connect Check that all network cables are properly connected Restart the system If it is an H 323 call ...

Page 200: ... turn green or remain blue after the first channel connects Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly The numbers for Line 1 Line 4 should correspond with connections 1 4 on the I...

Page 201: ... on the back of the ViewStation You should have a steady green light to indicate a connection to the LAN and a flashing orange light to indicate LAN traffic There is a firewall between your PC and your ViewStation Consult your network administrator Your PC is on a different subnet and there is no router between you and your ViewStation Change your PC or ViewStation subnet mask and IP address so th...

Page 202: ... the ViewStation for presentation The PC name is there but the PC presentation cannot be accessed when the SLIDES button is pressed Incorrect password Enter correct password that was entered on the PC Firewall between the ViewStation and the PC Consult your IT manager Too many presenters The ViewStation allows a maximum of eight presenters or PCs to be logged on at one time Have extra presenters d...

Page 203: ...g password and other information about your presentation press the INFO button on the remote control during a presentation The viewing password may be changed on the Security screen PowerPoint presentation does not export Wrong version of Microsoft PowerPoint Use Microsoft PowerPoint 97 or 2000 Insufficient disk space Slides are converted to JPEG files and are stored in the Windows Temp directory ...

Page 204: ...control No batteries in the remote control The green light at the front of the ViewStation should blink with each button pressed on the remote control Batteries installed incorrectly Insert batteries in the correct position Low battery icon on the screen Low battery in the remote control Replace the batteries in the remote control with three AAA batteries ...

Page 205: ... video conferences calls within the internal network when using the NAT setting To make video conferencing calls within the network when using this solution simply de select the System is behind a NAT option and make the call Re select the System is behind a NAT option to re activate this feature and make external calls Before You Start Configuring NAT 1 Determine your NAT s external WAN IP addres...

Page 206: ...the Fixed TCP and UDP port numbers displayed on this screen These numbers typically are the following default numbers TCP 3230 to 3231 UDP 3230 to 3235 5 In your NAT reset the fixed ports from step 4 to be permanently open and redirect them to the IP address of your ViewStation 6 To accept incoming calls open and redirect port 1720 to the IP address of your ViewStation ...

Page 207: ... video standard waveform 1 0 Vpp typical per NTSC PAL standard All video outputs are DC coupled Video Input Levels Composite and S video inputs 75 ohm input termination NTSC or PAL video standard waveform 1 0 Vpp typical per NTSC PAL standard expected input All video outputs are DC coupled Audio Levels Audio Output Levels RCA audio output connectors 800 ohm maximum output impedance 1 0 Vpp full sc...

Page 208: ...nd Audio Input and Output Levels ViewStation User Guide 192 www polycom com Audio Input Levels RCA audio input connectors 10 K ohm minimum input impedance 1 0 Vpp full scale input expected All audio inputs are AC coupled ...

Page 209: ... TC TT OUT Send Timing clock Normal falling edge sends data Inverted rising edge sends data RT RC IN Receive Timing clock Normal rising edge receives data Inverted falling edge receives data RTS RTS OUT Request To Send Normal high voltage is logic 1 Inverted low voltage is logic 1 DCD DCD IN Data Carrier Detect Normal high voltage is logic 1 Inverted low voltage is logic 1 Filter allow DCD to drop...

Page 210: ...te ViewStation Signals Network Equipment Signals 1 Initial State DTR 0 note 3 RTS 0 note 2 CRQ 0 USER INITIATES CALL Initial State RI 0 DLO 0 ACR 0 DSR 0 2 DTR 1 note 3 3 Wait 10 ms 4 CRQ 1 5 PND 1 6 Set Digit NB1 NB2 NB3 NB4 7 DPR 1 8 PND 0 9 DPR 0 10 If not the last digit go to state 4 otherwise continue 11 Call connects on network 12 DSR 1 AND OR DCD 1 AND OR DSR 1 note 1 13 RTS 1 note 2 14 DAT...

Page 211: ...ration screen In bound Call State Machine State ViewStation Signals Network Equipment Signals 15 RTS 0 note 2 DTR 0 note 3 CRQ 0 All signals go low if Far End or User hang up is detected DSR 1 to 0 OR DCD 1 to 0 A falling edge on DSR or DCD is interpreted by the VS4000 as a hang up 16 IDLE DTR 0 note 3 RTS 0 note 2 CRQ 0 IDLE RI 0 DLO 0 ACR 0 DSR 0 State ViewStation Signals Network Equipment Signa...

Page 212: ...ON in the V 35 Advanced Configuration screen State ViewStation Signals Network Equipment Signals 9 DPR 0 10 If not the last digit go to state 4 otherwise continue 11 Call connects on network 12 DSR 1 AND OR DCD 1 AND OR DSR 1 note 1 13 RTS 1 note 2 14 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Hang up 15 RTS 0 note 2 DTR 0 note 3 CRQ 0 All signals go low if Far End or User hang up is d...

Page 213: ... filter is set to ON in the V 35 Advanced Configuration screen the system does not react to a low DCD until DCD has been low for 60 seconds State ViewStation Signals Network Equipment Signals 1 Initial State DTR 0 note 3 RTS 0 note 2 CRQ 0 Initial State RI 0 DLO 0 ACR 0 DSR 0 USER INITIATES CALL 2 DTR 1 note 3 3 RTS 1 note 2 4 DCD 0 to 1 5 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Han...

Page 214: ... DCD filter is set to ON in the V 35 Advanced Configuration screen the system does not react to a low DCD until DCD has been low for 60 seconds State ViewStation Signals Network Equipment Signals 1 Initial State DTR 0 note 3 RTS 0 note 2 CRQ 0 Initial State RI 0 DLO 0 ACR 0 DSR 0 USER INITIATES CALL 2 DCD 0 to 1 3 DTR 1 n 4 RTS 1 note 2 5 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Hang...

Page 215: ...et the pulse width in milliseconds If the ViewStation is in a call and it loses H 320 synchronization it continuously sends the resynchronization pulses at the specified rate with the specified pulse width until H 320 regains synchronization The resync pulse is output on the Ready To Send or RTS signal If this feature is enabled the RTS signal no longer functions as the RTS signal Most installatio...

Page 216: ...Appendix C V 35 Technical Information ViewStation User Guide 200 www polycom com V 35 Cabling Diagram and Schematic Figure C 1 V 35 Y Cable Pinout ...

Page 217: ...Appendix C V 35 Technical Information Polycom Inc 201 ViewStation User Guide Figure C 2 ViewStation V 35 Cable Diagram J2 DB25 Male J3 V 35 Male J1 DB25 Male 3 1 5 1 ...

Page 218: ...Appendix C V 35 Technical Information ViewStation User Guide 202 www polycom com ...

Page 219: ...perly The lights however do NOT indicate that the SPIDs switch type and ISDN numbers have been correctly entered into the ViewStation The following are sample NT 1 settings For more detailed diagnostic information see the manual that was shipped with your particular NT 1 device Sample NT 1 Settings On an ADTRAN NT 1 ACE ISDN termination unit you should see the following status lights when your ISD...

Page 220: ... properly connected The dip switches should be set as follows On an Alpha Telecom AT1 UT620F you should see the following status lights when your ISDN lines are properly connected The dip switches should set as follows Status SC ACT LB LP RP RPR ON ON OFF ON OFF OFF Switches 1 2 3 4 ON ON ON ON Status Power ST U Back ON OFF OFF Switches 1 2 3 4 ON ON OFF ON ...

Page 221: ... International outside United States or Canada None Code Cause Definition 1 Unassigned number The switch received the sent ISDN number in the correct format however no destination equipment uses the number 2 No route to specified transit network The ISDN exchange can not recognize the intermediate network through which to route the call 3 No route to destination The destination address is not serv...

Page 222: ... functioning correctly and therefore the destination cannot be reached This condition might be temporary though of extended duration for instance remote equipment might be turned off 28 Invalid number format Destination address presented in an unrecognizable format or an incomplete destination address prevented the connection from being established 29 Facility rejected The network cannot provide f...

Page 223: ... be a subscription problem 58 Bearer capability not presently available The network normally provides the requested bearer capability but not at the present time This might be due to a temporary network problem or to a subscription problem 63 Service or option not available unspecified An unspecified reason prevents the network or remote equipment from providing the requested service option This m...

Page 224: ... which once indicated a suspended call However the suspended call was cleared either by timeout or by the remote user 88 Incompatible destination Indicates that an attempt was made to connect to non ISDN equipment such as to an analog line 91 Invalid transit network specified The ISDN exchange was asked to route the call through an unrecognized intermediate network 95 Invalid message unspecified A...

Page 225: ...e not compatible with call state The remote equipment received an unexpected message that does not correspond to the current state of the connection This is usually due to a D channel error 102 Recovery on timer expire A timer expire initiated an error handling recovery procedure This problem is typically temporary 111 Protocol error unspecified An unspecified D channel error when no other standar...

Page 226: ...Appendix D ISDN Information ViewStation User Guide 210 www polycom com ...

Page 227: ...planning on using the StreamStation with your Polycom ViewStation videoconferencing system 1 Connect one end of the supplied Audio Video cable to the ViewStation VCR OUT ports 2 Connect the other end of the same cable to the ports on the ViewStation labeled Audio Input 1 and Video Input 1 3 Using the ViewStation remote control go to System Info Admin Setup Data Conference ...

Page 228: ...nostics Advanced Stats 2 On the Advanced Statistics screen verify that there is a next to the Data conference listing If there is a minus sign the ViewStation is not configured to work with the StreamStation Troubleshooting Hints Verify that the site name that you entered in Step 4 above is exactly the same as the site name on the StreamStation Verify that both systems are properly installed on th...

Page 229: ... the same LAN 2 Find the LAN name of the ShowStation by clicking on the Toolbar icon on the main menu of the ShowStation The Site Name is under the Preferences tab 3 Power on the ViewStation 4 Select System Info Admin Setup Data Conference and enter the name of the ShowStation on the Data Conference screen Place a video call between the two ViewStations When the ViewStations connect the ShowStatio...

Page 230: ...Chapter E Optional Equipment Configuration ViewStation User Guide 214 www polycom com ...

Page 231: ...5ESS AT T Class 5 digital central office ADSL Asymmetrical Digital Subscriber Line A communications technology used to transmit digital data over telephone wires It is expected to transmit up to six megabits per second and be used for video on demand services to telephone company customers Analog Line A telephone line that transmits and receives signals in variable continuous waveforms that are ge...

Page 232: ...ble and bass or voices for speakerphones Automatic Voice Tracking A feature on Polycom ViewStations that allows the camera to point towards the person speaking Bandwidth The data carrying capacity of a network connection used as an indication of speed For example an Ethernet link is capable of moving 10 million bits of data per second A Fast Ethernet link can move 100 million bits of data per seco...

Page 233: ... in videoconferencing a Multi Point Control Unit See MCU CIF Common Intermediate Format An intermediate video format CIF resolution is 352x288 pixels QCIF quarter CIF is 176x144 pixels Client A networked PC or terminal that shares services with other PCs These services are stored on or administered by a server Conference Call Any voice or data call that establishes contact with two or more end poi...

Page 234: ...com Quad BRI network interface module The chief difference is that it connects to an Avaya PBX rather than ISDN network interfaces DHCP Dynamic Host Configuration Protocol DHCP servers permit multiple devices to share a group of IP addresses assigning one to a specific device as needed Digital Line A telephone line that carries signals in discontinuous streams of on and off pulses The audio source...

Page 235: ...r RS 232 serial data communications In a DB 25 there are 25 pins with 13 on the top row and 12 on the bottom DB 25 connectors are available in male and female DVD Digital Video Disc End point A terminal site gateway conferencing system or MCU Ethernet 10 Mbps or 100 Mbps LAN technology based on CSMA CD The Ethernet standard is called 802 3 and was ratified by the IEE Ethernet was one of the first ...

Page 236: ... North America uses 30 fps European standards are 25 fps FTP File Transfer Protocol A part of the chief Internet protocol stack or group TCP IP used for transferring files from Internet servers to your computer Full Duplex Transmission in two directions simultaneously bi directional communication Full duplex speakerphones allow both sides of the call or multiple sides to be talking simultaneously ...

Page 237: ...sers interact with a computer The three major GUIs are Windows Macintosh and Motif In a client server environment the GUI resides in the user s client machine H 320 The most common family of ITU T videoconferencing standards These standards allow ISDN BRI videoconferencing systems to communicate H 323 Serves as the umbrella for a set of standards defining real time multimedia communications for pa...

Page 238: ...that assigns IP numbers to a network and the hosts on that network IP Precedence IP precedence tells downstream networking equipment mainly routers to give priority to audio and video data It marks each audio and video packet with a user defined precedence the default is 4 Only audio video and far end camera control packets are marked Control packets such as opening and closing of connections chan...

Page 239: ...ISDN 2 Mbps 600 Mbps ISDN usually consists of 2 B channels of 64 Kbps and one D channel of 16 Kbps on one RBI basic rate interface The D channel is used for out of band signaling that does not interfere with the flow of information going through the B channels ...

Page 240: ...onferencing network that allows 3 or more videoconferencing systems to participate in an interactive multi way conference Multicast Multicast is a one to many transmission that implies sending to several designated recipients whereas broadcast implies sending to everyone connected to the network Near End Your end site or local the end site of the videoconference NT1 Network Termination type 1 The ...

Page 241: ...th telephones and access privileges Private Branch eXchange PBX A private telephone switching system usually located on a customer s premises with an attendant console It is connected to common group of lines from one or more central offices to provide service to a number of individual phones Most PBXs allow analog extensions on the system allowing access to special features such as conferencing a...

Page 242: ...cting to a PSTN RJ 45 An eight conductor modular jack commonly used for data communications over standard telephone wire Server A computer or even a software program that provides services to clients such as file storage file server programs application server printer sharing print server fax fax server or modem sharing modem server See also client Streaming The term streaming refers to a common i...

Page 243: ...by most routers and DSUs that connect to T 1 carriers WAN Wide Area Network Business with multiple LANs geographically dispersed locations will use the public carrier network to carry data between these locations Typical WAN services provided by the pubic carrier are Frame Relay X 25 and ISDN for carrying data Whiteboard Software that allows you to share images and to annotate those images ...

Page 244: ...Glossary ViewStation User Guide 228 www polycom com XYZ Zulu Time Also known as Greenwich mean time Now called Coordinated Universal Time UTC ...

Page 245: ...ideo Call 114 Area Code 45 88 Area Code Required 37 AT T 5ESS Custom 205 AT T 5ESS NI 1 205 Audio 174 Audio Input Levels 192 Audio Meter screen 174 Audio Mode 19 Audio Output Levels 191 Audio Quality 40 89 Audio Quality Preference 42 89 Audio screen 174 Auto 33 118 Auto Answer 31 35 37 Auto Detect SPIDs 23 24 Auto discover NAT 73 Auto H 323 Dialing 68 Auto answer 35 114 Avaya DCP 172 B Backlight C...

Page 246: ...nnect Video Call 101 102 Discussion 33 119 Display Global Addresses 79 Display Graphics in a Call 90 Document Camera 131 Downgrading Software 165 E E 164 46 E 164 Dialing Extension 12 Editing an Existing Entry in the Address Book 107 Enable SNMP 74 End the Conference 121 Ethernet LAN 147 F Far Control of Near Camera 32 92 Far End Loop 174 Far End Loop screen 174 Far site name display time 33 FCIF ...

Page 247: ...ess Book 151 Local Area Connection Properties 135 Location Name 74 M Main Calling 97 100 Make Me the Broadcaster 121 Manage System 150 Manual 114 Manual Dial 151 153 Manually place a video call 100 Maximum Line Speed for Global Addresses 79 Maximum time in a call 35 Maximum Time in Call 39 Meeting Name 123 Meeting Password 33 93 Microsoft NetMeeting 87 147 Microsoft PowerPoint 139 Model 172 Monito...

Page 248: ... Preferences 76 77 Prefix Suffix 20 Present a Slide 140 Presentation 33 119 Primary Camera 92 Private NET 76 Private Network Access 83 Private Network Dialing Prefix 83 Private Rules 1 76 77 Private Rules 2 76 77 Public Network Prefix 83 Public Network Access 83 Public Network Dialing Prefix 83 Q QCIF 19 QoS 72 189 Quad BRI 172 R Record Meeting 123 Red Down Arrow 27 Register this System When Power...

Page 249: ... 189 System Information and Management 150 System Information and Remote Management 149 153 System is behind a NAT 73 189 System Name 10 35 37 171 System Telephone Number 88 T TCP 190 TCP and UDP ports 72 TCP IP 135 Technical Support 28 Telephone Audio 88 Telephone Numbers 25 To manually enter the SPID numbers 24 Transferring an Address Book 109 Troubleshooting Hints 212 U UDP 190 Upgrading Softwa...

Page 250: ...rom the ViewStation Help 28 ViewStation passwords 93 ViewStation Select Language screen 9 ViewStation Software 165 ViewStation web interface 133 Visual Concert DC 130 Voice Switching 121 Volume 129 W WAN 190 Web browser 149 Web interface 139 Web Interface Icons 153 Welcome screen 9 What You Need to Get Started 1 Whiteboarding 149 Windows 2000 135 Windows 2000 ME 137 Windows 95 and 98 135 Windows 9...

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