Polycom V500, Administrator'S Manual, Page: 90 / 146

Administrator’s Guide for the V500 System
5 - 8
Requesting Technical Support from the Global Management System
Administrator
You see the following message:
Tech Support will be alerted to phone you at the
following number. Continue?
Enter your contact telephone number.
You see the following message:
Tech Support has been alerted. You can also call this
number for assistance.
The message displays the telephone number you entered
for Tech Support on the
My Information screen.
1. From the Place A Call screen, press on the remote.
2. Select Support and press on the remote.
The V500 system sends your information to the
Global Management System administrator.
The Global Management System
administrator opens the alert message
containing your telephone number.
Global Management System sends a
message to your V500 system.
The Global Management System
administrator calls you.
The V500 system displays the message from Global
Management System:
Your request for help has been acknowledged.