Polycom V500, Administrator'S Manual, Page: 108 / 146

Administrator’s Guide for the V500 System
7 - 8
Remote Control
Symptom Problem Corrective action
The system does not
respond to the remote
control. No, low, or dead batteries
in the remote control. Install three AAA batteries in the remote control.
The batteries are installed
incorrectly in the remote
control. Insert the batteries in the c/- position.
The room lights operate in
the 38 Khz range and
interfere with the remote
control signals. Turn off the lights in the room and try the remote
control again.
The infrared sensor is not
receiving signals from the
remote control. To check the remote control: Point the remote control
directly at the camera and press a button. If the light
on the system flashes, the remote control works
properly.
Make sure the transparent protective strip has been
removed from the infrared sensor on the front of the
system.
Make sure you are pointing the remote control at the
infrared sensor on the front of the system (the black
semicircle located to the right of the camera).
The monitor screen
remains blank when you
pick up the remote control. The monitor’s power cord is
not plugged in. Connect the monitor’s power cord and then power on
the monitor.
The monitor is powered off. Power on the monitor.
The monitor is not
connected correctly to the
system. Verify that the monitor is connected correctly
according to the installation procedures in
Connecting the Monitor on page 2-2 .
The monitor is not set to
use the signal input that is
connected to the
V500 system. On the monitor, change the signal input.
The image may take a few seconds to synchronize
after you select the signal input that is connected to
the V500 system.