Polycom V500, Administrator'S Manual, Page: 118 / 146

Administrator’s Guide for the V500 System
7 - 18
Network Interface Lights
The BRI network interface lights are located on the back of the system near the
BRI connector.
How to Contact Technical Support
To contact Polycom Technical Support, go to www.polycom.com/support .
Enter the following information, then ask a question or describe the problem.
This information helps us to respond faster to your issue:
• The 14-digit serial number in the System Information screen (also present
on the bottom of the system)
• The software version (from the home screen, select System > System
Information )
• Information about your network
• Troubleshooting steps you have already tried
Green indicator is on The system is ready to make a call.
Amber indicator is on The system is in a call.
Red indicator is on The system microphone is muted.
When the V500 system... It means...
When the BRI network interface... It means...
Indicators are off One of the following:
• No power to the system
• The system is not connected to the
network
• The system is not receiving a clock
signal from the network
• The system is restarting
Green indicator is on The system is receiving a clock signal
from the network.
Yellow indicator is on The system is able to make a call.
Green and yellow indicators are on One of the following:
• The system is receiving a software
update
• The system is operating normally