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"ErH" Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Press the Power Button to turn the unit off, and allow grill to cool. Follow
Care and
Maintenance
instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select
desired temperature. If error code still displayed, contact Customer Care.
"Err" Error Code
Grill Probe wire not
making connection.
Remove hopper access panel (see
Electric Wire Diagram
for diagram), and check for any
damage to the Grill Probe wires. Ensure Grill Probe molex connectors are firmly connected,
and connected correctly, to the Control Board.
"noP" Error Code
Bad Connection At
Connection Port
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure
the meat probe adapter is firmly connected. Check for signs of damage to the adapter end.
If still failed, call Customer Care for replacement part.
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Care
for replacement part.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Grill Temperature
on SMOKE is
too high
"P" Setting is too
LOW
Push the "P" SET button, and increase the "P" setting.
Grill Will Not
Achieve Or
Maintain Stable
Temperature
Insufficient Air Flow
Through Burn Pot
Check Burn Pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions
for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Follow
Care and Maintenance
instructions if dirty. Check auger motor to confirm
operation, and ensure there is no blockage in the auger tube. Once all the above steps have
been done, start the grill, set temperature to SMOKE and wait for 10 minutes. Check that the
flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in
the feed system. Remove pellets and follow
Care and Maintenance
instructions.
Grill Probe
Check status of Grill Probe. Follow
Care and Maintenance
instructions if dirty. Contact
Customer Care for a replacement part if damaged.
Grill Produces
Excess Or
Discolored
Smoke
Grease Build-Up
Follow
Care and Maintenance
instructions.
Wood Pellet Quality
Remove moist wood pellets from hopper. Follow
Care and Maintenance
instructions to
clean out. Replace with dry wood pellets.
Burn Pot Is Blocked
Clear Burn Pot for moist wood pellets. Follow
Hopper Priming Procedure
.
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty.
Frequent Flare-Ups Cooking Temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Grease Build-Up On
Cooking Components
Follow
Care and Maintenance
instructions.
