13
EN
ENGLISH
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss
®
grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss
®
authorized dealer or contact Customer
Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights
On The Control
Board
Temperature Control
Dial is still off.
Press the Power Button, and ensure the button glows blue to show there is a power
connection. Turn the Temperature Control Dial to a temperature setting.
Not Connected To
Power Source
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10 Amp service (see
Electric Wire Diagram
for access to electric components) Ensure all
wire connections are firmly connected and dry.
Fuse Blown On The
Control Board
Remove hopper access panel (see
Electric Wire Diagram
for diagram), press in plastic tabs
holding the control board in place and carefully pull controller inside the hopper to release
controller. Check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs
to be manually replaced.
The GFCI outlet has
been tripped.
Remove hopper access panel (see
Electric Wire Diagram
for diagram), and ensure all wire
connections are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Fire in Burn Pot
Will Not Light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the auger tube. If not primed, the igniter
will timeout before the pellets reach the Burn Pot. Follow
Hopper Priming Procedure
.
Auger Motor Is
Jammed
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the Burn Pot. If not operating properly, call
Customer Care for assistance or a replacement part.
Igniter Failure
Remove cooking components from the main barrel. Press the Power Button to turn the
unit on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm
that the igniter is working by placing your hand above the Burn Pot and feeling for heat.
Visually confirm that the igniter is protruding approximately 13mm / 0.5 inches in the Burn
Pot. If not operating properly, follow
Manual Start-up Procedure
to continue use of grill;
however, call Customer Care for assistance or a replacement part.
Flashing Dots On
LCD Screen
The Igniter Is On
This is not an error that effects the grill. Used to show that the unit has power and is in
Start-Up mode (igniter is on). The igniter will turn off after five minutes. Once the flashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
Flashing
Temperature On
LCD Screen
Grill Temperature Is
Below 65°C /150°F
This is not an error that effects the unit; however, it is used to show that there is some risk
that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
the feed system. Remove pellets and follow
Care and Maintenance
instructions. Check grill
Grill Probe and follow
Care and Maintenance
instructions if dirty. Check Burn Pot for ash
build-up or obstructions, and follow
Care and Maintenance
instructions for ash build-
up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty. Check auger motor to confirm operation (rotation), and
ensure there is no blockage in the auger tube.
