Chapter 4: Troubleshooting
Deko1000 & Deko550 Technical Reference And Service Guide
37
Figure 4-14: Save Results Window
3. Type a Filename in the Filename area and a brief description of the problem.
When typing a filename for the Save Results file, make sure to use an extension such as .txt
(an example would be: testfailed.txt as a filename). If you know thew TARGA card’s serial
number, include when typing a brief description of the problem.
Important:
When typing a brief description of the problem do no use the <Enter> key on your
keyboard. The <Enter> key will cause the Save Results window to unexpectedly close.
4. Click the “Save” button.
The Save Results file will be saved in the same folder where the Inflexion I-O Diagnostic
test is located on the Deko1000 or Deko550 Workstation. Pinnacle Systems Technical
Support may request that you send this file to them. An example of a saved Test Results file
is shown in Figure 4-15.
Figure 4-15: Example of a saved Test Results file
5. Contact Pinnacle Systems Technical Support.
Pinnacle Systems Technical Support will provide you instructions on the procedure to
obtain a replacement TARGA card. Contact information can be found in “Appendix A:
Pinnacle Systems Technical Support.”
