Chapter 4: Troubleshooting
Deko1000 & Deko550 Technical Reference And Service Guide
33
3. Type a Filename in the Filename area and a brief description of the problem.
When typing a filename for the Save Results file, make sure to use an extension such as .txt
(an example would be: testfailed.txt as a filename). If you know thew TARGA card’s serial
number, include when typing a brief description of the problem.
Important:
When typing a brief description of the problem do no use the <Enter> key on your
keyboard. The <Enter> key will cause the Save Results window to unexpectedly close.
4. Click the “Save” button.
The Save Results file will be saved in the same folder where the Inflexion I-O Diagnostic
test is located on the Deko1000 or Deko550 Workstation. Pinnacle Systems Technical
Support may request that you send this file to them. An example of a saved Test Results file
is shown in Figure 4-9.
Figure 4-9: Example of a saved Test Results file
5. Contact Pinnacle Systems Technical Support.
Pinnacle Systems Technical Support will provide you instructions on the procedure to
obtain a replacement TARGA card. Contact information can be found in “Appendix A:
Pinnacle Systems Technical Support.”
Manual Test Procedure
The following steps should be performed for manual testing of TARGA card(s) within a
Deko1000 or Deko550 Workstation by way of the Inflexion I/O Diagnostic Utility test:
1. Turn on the Deko1000 or Deko550 Workstation.
Only the Windows OS should be running. If any other programs are running on the
workstation, then you should exit out of those programs.
Important:
If your workstation is corrupted to the point where it will not boot up when turned on,
contact Pinnacle Systems Technical Support. Contact information can be found in Appendix A.
