Peregrine Systems DPND-523-EN12, Setup Manual

Page: 27 / 170

Choose how to receive Peregrine Systems Customer Support | 27
Setup Guide
Choose how to receive Peregrine Systems Customer
Support
Options for allowing Customer Support access (in the order in which Peregrine
Systems recommends them) are as follows:
„
through Internet access
„
through a Virtual Private Network over Internet
„
by a modem and a dedicated analog telephone line
„
through a Remote Access Server (RAS)
Through Internet access
For you to have Customer Support by means of the Internet you must enable
certain ports in the corporate firewall. Peregrine Systems Customer Support
requires access for the following IP address: 209.167.240.9
(ottongw.peregrine.com).
Used for Port Note
Secure Shell (SSH) 22/tcp
HTTP 80/tcp
MIB browser 8100/tcp
Network Map 8101/tcp
Network Map proxy 8102/tcp 1,2
MIB browser proxy 8103/tcp 1
Telnet proxy 8104/tcp 1
HTTP proxy 8105/tcp 1
MySQL ODBC 8108/tcp