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Panasonic Section 700 Operation Download Page 96

Section 700 

 Operation

Chapter 3. Attendant 

Features

l 

WAIT 

key

l 

OHVA 

key

l 

EXT 

key

l 

SSD 

key

l 

STATE 

key

l 

RESET 

key

l 

ALM 

key

l 

MSG 

key

l 

CNCT 

(connect) key

l 

CNCL 

(Cancel) key

l

Configuration of line/loop keys on large display as multiline

l

Ability to assign line/loop keys to FF keys

l

26 search keys for extensions

l 

2 

arrow keys.

Attendant Groups

 and CPC-B Version 2.0 or higher)

Description

The DBS can accommodate up to four attendant positions. The first attendant
is fixed at port 1, extension 100. The other Attendants can be set to any port

or extension. When there is more than one attendant in a system, you can
create an Attendant Group with a pilot number of 0.

When all Multi-Line keys on the first attendant phone are busy, internal calls
are forwarded to the second, third, and fourth attendant phones, in that order.

Related Programming

l 

 (System): Second Attendant Position

l 

 (System): Third Attendant Position

   Issued 

3-11

Summary of Contents for Section 700

Page 1: ...Panasonic x 411 WmsII Digital Business System Section 700 Feature Operation III L I Issued 8 l 95 DOG Part No 71 0605Z rl r l 9DJ Panasonic Telephone Systems www voicesonic com Phone 877 289 2829...

Page 2: ...nse will be required to take necessary measures to correct the interference Battery Recycling Statement The following statement applies if you purchased backup batteries with your system The product y...

Page 3: ...Direct Inward Dialing DID 2 16 DID Night Ringing Assignment 2 17 DID Delayed Ringing 2 18 DID DNISFlexibleRingAssignments 2 18 DID DNISText Name Assignment 2 19 DlD DNISto a Voice Mailbox 2 20 Direct...

Page 4: ...euing 2 63 Universal Night Answer 2 64 Voice Mail Ringing 2 65 VAU 2 66 Recording and Playing Messages 2 66 VAU Port Assignment 2 67 Walking TRS Class of Service 2 69 Chapter 3 Attendant Features Alte...

Page 5: ...31 Caller ID Call Log 4 32 Camp on 4 36 CO Line Key Trunk Access 4 37 Conference Calls 4 38 Delayed Ringing 4 41 Dial 0 for Attendant 441 Dial Tone Disable 4 43 Do Not Disturb DND 4 44 EM 24 Console...

Page 6: ...e Mail Transfer Key 4 97 Chapter 5 DSLT Features DSLT 5 3 Absence Message 5 4 Auto Redial 5 6 Busy Ove ride 5 6 Call Forwarding 5 7 Call Hold 5 l 1 Call Park 5 12 Call Pickup 5 14 Direct Call Pickup 5...

Page 7: ...12 Direct Call Pickup 6 12 Group Call Pickup 6 13 Call Transfer 6 14 Blind Transfer 6 14 Screened Transfer 6 15 Call Waiting 6 17 Camp on 6 19 Conference Calls 6 20 Dial 0 for Attendant 6 21 Dial Ton...

Page 8: ...Contents Section 700 Operation VIII DBS Manual Issued 8 l 95 DBS 70 700...

Page 9: ...I Software Version F eature Categories System Features Organization This manual contains detailed descriptions of DBS features The feature descriptions are organized according to the following catego...

Page 10: ...e operation and requirements Where applicable the following types of information are provided for each feature Operation Hardware Require men ts Related Programming Considerations Purpose The Descript...

Page 11: ...lowing tables list the features available with the DBS The following tables are included in this chapter System Features Topic Page l 3 1 Attendant Features 1 Extension Features I l 5 1 1 l 6 1 DBS 70...

Page 12: ...Chapter 1 Features List Section 700 Operation l 2 DBS Manual Issued 8 l 95 DBS 7d 700...

Page 13: ...ame Assign DID DNIS To a Voice Mailbox x Ix IX x Ix X t X DISA x x x x x x X T x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x X x x x x X X X x x x x x x x x X x x x...

Page 14: ...Chapter 1 Features List Section 700 Operation l 4 DBS Manual Issued 8 l 95 DBS 70 700...

Page 15: ...x x x Assignment Attendant Feature Package x x x Attendant Groups x x x x x x x x x x Dial Tone Disable x x x x x x x x x x x x x x x DSS 72 x x x x x x x x x x x x x x Headset Operation X xxxxxxxxx...

Page 16: ...I I IxIxlx Caller ID Call Log x x x x x x x x x Camp on X x x x x X x x X x I X x x x x x x x x x x x x x x x x x x x x CO Line Key Trunk Access Conference Calls DelayedRinging Dial 0 for Attendant Di...

Page 17: ...DBS 70 700 DBS Manual Issued 8 l 95 1 7...

Page 18: ...ller ID Auto DISA 2 15 Centrex PBXCompatibility 2 16 Direct Inward Dialing DID 2 16 DID DNIS Flexible Ring Assignments 2 18 DID DNISText Name Assignment 2 19 I DlD DNISto a Voice Mailbox 1 2 20 1 Dire...

Page 19: ...ation Hunting 2 46 Station Message Detail Recording SMDR 2 51 Tl Interface 2 54 Telephony Services 2 56 TollRestriction 2 58 Trunk Groups 2 61 Trunk Name Assignment 2 62 Trunk Queuing 2 63 Universal N...

Page 20: ...h voluntary account codes the user is not forced to enter an account code before making a call With forced account codes the user must enter an account code before accessing an outside line Non verifi...

Page 21: ...ing system is required to collect account code records Related Programming l FF3 Extension Forced Account Codes Considerations l SLTs cannot assign account codes during a call Verified Account Codes C...

Page 22: ...4 Press The phone issues intercom dial tone 5 Press an available CO key or dial a trunk access code The phone issues outside dial tone 6 Dial the telephone number The Verified Account Code TRS type re...

Page 23: ...llows the DBS to send an answer signal to third party voice mail systems In previous releases a third party voice mail did not receive a signal to indicate that a DBS extension had answered To determi...

Page 24: ...from the DBS extension are ignored Auto Day Mode Cl AII prior to 7 0 and CPC B Version 4 0 to 6 11 Description Auto Day Mode allows the DBS to go into day mode automatically The DBS can also be progra...

Page 25: ...omatically see Night Service page 2 37 If only one of the auto modes is turned on the DAYMGHTUNIGHT2 toggle key or the DAY NIGHTl or NIGHT2 is used to turn off the auto mode For instance if NIGHT1 mod...

Page 26: ...und Music source or a separate music source If Music on Hold is provided callers automatically hear music when they are placed on hold See page 2 34 for more information on Music on Hold Operation To...

Page 27: ...input impedance for the music source is 10k ohms The maximum input level is 10 dB Important A license may be required from the American Society of Composers Authors and Publishers ASCAP or similar org...

Page 28: ...forwarded Beginning with CPC B Version 2 0 ID Codes can be set from any key phone this is also true of CPC AII Operation To set a Call Forward ID Code for Voice Mail 1 Press the PROG key 2 Press the...

Page 29: ...d ID Code for 200 is also assigned to 300 Caller ID CPC A II Version 6 1 or higher and CPC B Version 6 1 or higher Description A properly equipped DBS supports Caller ID CID a service offered by the n...

Page 30: ...s up to 10 predetermined users to access the DISA feature without requiring a trunk be left in the DISA mode When a CID call is sent to the DBS the CID number is checked against the table If the numbe...

Page 31: ...dd Table can be used to prefix digits for outgoing calls through Centrex Direct Inward Dialing DID CPC B Version 2 0 or higher Description The Direct Inward Dialing DID feature allows an extension to...

Page 32: ...rovides 8 ports l The DID trunk card requires an external 48V power supply See Installation Section 300 for instructions Considerations l The DID Trunk card supports 4 digit dial pulse DID The Tl card...

Page 33: ...ng for DID DMS delayed ringing is controlled by the Central Office Delayed Ring Timer l The system uses a DID Numbers Table for DID assignment The DID Numbers Table allows up to 500 DID assignments Ea...

Page 34: ...for three different companies To easily identify which customer is being called individual DID or DNIS numbers can be assigned for each customer and then corresponding text names can be assigned to th...

Page 35: ...digits to the voice mail system The DIDDNIS Answer Code signals the voice mail system to open with a greeting and the DID DNIS digits specify the appropriate mailbox Operation To assign a DIDIDNIS An...

Page 36: ...hunt groups The DID DNIS digits can be sent to a specific voice mail port or a voice mail hunt group Second hunt group If the DID DNIS call rings into a hunt group that in turn transfers the call to...

Page 37: ...hear DISA dial tone from the DBS enter the 4 digit DISA code if an incoming DISA code is assigned If the incoming DISA code is not programmed you can proceed to the next step 3 Dial the extension num...

Page 38: ...l The ON OFF LED lights 2 Press the CONF key 3 Dial 7 4 Enter the DISA code 5 Press the HOLD key 6 Press the ON OFF key The ON OFF LED goes off Hard ware Requirements l An MFR card is required for DI...

Page 39: ...er appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset Distinctive Ringing CPC All and CPC B Version 3 1 or higher Descript...

Page 40: ...old by Panasonic they can be purchased separately from an electronics dealer There are two types of door phone adaptors available for the DBS The first type VB 43701 1 uti izes a trunk connection to c...

Page 41: ...gramming Door Opener ID Requirement Requirements l The Door Box feature requires a Door Box Adaptor VB 43711 Door Box Door Phone VA 43705 and door opener The door opener can be purchased from an elect...

Page 42: ...ort extension to connect to the door phone and door opener See Door Box Using Extension Adaptor on page 2 25 for more information Operation 1 Answer the door box Door Box calls ring in on a dedicated...

Page 43: ...ng of windows or doors When the sensor is tripped a tone sounds at a designated extension Sensors are not sold by Panasonic they can be purchased separately from an electronics dealer Hard ware Requir...

Page 44: ...eature allows an extension user to switch from DP to DTMF signaling when using a DP trunk For instance if a user dials into a voice mail system using a DP trunk the user can switch to DTMF signaling t...

Page 45: ...revious releases these calls were routed to the second VAU message In addition a digital port can now be assigned as a VAU through system programming In previous releases VAUs were assigned as standar...

Page 46: ...roup Hunt Hunt 0 0 G r o u p G r o u p Queue Queue 0 0 0 0 Hunt Group Hunt Group are placed at the top are placed at the top of the queue of the queue VAU VAU Related Programming l FF3 Extension VAU P...

Page 47: ...g an extension before ringing other extensions assigned to delayed ringing The Hunt Group No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next...

Page 48: ...8 LCR Time Priority Tables l FF8 LCR LCR Trunk Group Tables l FF8 LCR Least Cost Routing Area Codes l FF8 LCR Special LCR Area Codes l FF8 LCR Least Cost Routing LCR Office Codes l FF8 LCR Special LCR...

Page 49: ...ents l The music source must be purchased separately It is not provided with the DBS l If a single music source is used for both Music on Hold and background music the music source connects to the CN5...

Page 50: ...ions a night watchman s extension for example an extension connected to an answering machine or to a Universal Night Answer point Universal Night Answer UNA is used to allow calls to be picked up from...

Page 51: ...an external ringing device such as a night bell External paging and ringing devices are not provided with the DBS they must be purchased separately Considerations l If 52 is assigned to an FF key on...

Page 52: ...to an answering machine or to a Universal Night Answer point Universal Night Answer UNA is used to allow calls to be picked up from any extension See page 2 64 for information on setting a UNA point S...

Page 53: ...t be purchased separately Day Night and Night 2 modes can be assigned to FF keys on an attendant phone The attendant can switch between Day Night and Night 2 modes simply by pressing the appropriate k...

Page 54: ...onnected to the DBS Related Programming l FF3 Extension Terminal Type Hardware Requirements l One OPX Adaptor VB 43702 is required for each OPX extension l When OPX extensions are connected through th...

Page 55: ...ion CPC AII and CPC B Version 3 1 or higher l FFl System External Page Interface Control for Paging Groups l FF3 Extension Extension Page Group HardwareRequirements l External relays and an amplifier...

Page 56: ...wer failure the power failure extensions have dial tone directly from the CO system features and restrictions do not apply HardwareRequirements l Power Failure Unit VA 43703 l An SLT that will be conn...

Page 57: ...these three methods l By using a local PC and communications package to connect directly to the DBS serial port l By dialing into the system through a direct DISA trunk l By dialing into the system t...

Page 58: ...69999 from your terminal communications program 3 After the DBS responds with REMT type P and then press Enter Follow the directions on the screen to access the desired program See Terminal Programmi...

Page 59: ...mote Programming Using PCAS or DBS Manager CPC A 3 1 and higher CPC A II and CPC B 1 O and higher Description PCAS provides a menu driven interface for remote maintenance For complete details about us...

Page 60: ...ce l 8 can be modified to allow and restrict access to specific features The following table shows the features that can be enabled disabled for station classes of service Table 2 l Station Classes of...

Page 61: ...t the time background music is disabled from the class of service the background music at the phone cannot be turned off Make certain that features are not iri use when removed from a class of service...

Page 62: ...p be busy or not answer A pilot number must be designated as the first extension in a terminal hunt group A pilot number is a fictitious extension number that when dialed starts the hunting process th...

Page 63: ...nate group has not been designated CO calls will queue and intercom calls will receive busy tone If the first extension within a hunt group activates an absence message call forwarding or DND the hunt...

Page 64: ...s If none of the members is free when the timer expires the call is transferred to the transfer extension Distributed Hunt Groups When the Distributed method is selected calls are distributed through...

Page 65: ...ght extensions CPC B Version 2 0 to 5 04 plus a pilot extension number l The transfer destination of any Hunt Group can be set to the pilot number of the next group the pilot number 0 of the Attendant...

Page 66: ...erred intercom cal Is Incoming CO calls including DID calls Transferred CO calls DISA calls Station Message Detail Recording SMDR All Versions Description Station Message DetaiLRecording SMDR provides...

Page 67: ...mbols or See Note 2 1 7I Account code A O 9999999999 9 Verified account code or walking COS code VOOOO V9999 verified account codes WOOOO W9999 walking COS codes 9 Trunk Number NN number 01 64 Notes 1...

Page 68: ...73 lOO 699 extenaions 01 64 DISA numbers B Account code A digits O 9 or symbols l or Note The l symbol appears as a greater than sign on the SMDR printout the symbol appears as a less than sign Relat...

Page 69: ...12 frames with each frame including 193 bits Each frame is separated by a framing bit An extended super frame consists of 24 frames double the length of the super frame SF format ESF also supports mo...

Page 70: ...trunks do not increase the overall trunk capacity of the DBS Each Tl channel subtracts from the total number of analog trunks that can be installed Furthermore the number of analog trunks that can be...

Page 71: ...computer New applications are currently being developed that will work with DBS Telephony Services The possibilities for applications are unlimited For example inbound callers may be routed to the mo...

Page 72: ...VB 43941 Telephony Services Kit This kit includes a Panasonic API Card the API Serial Connector two ports and one 3 l 2 floppy disk containing the Telephony Services DBS Driver Panadivr l A Novell 3...

Page 73: ...sions intercom calls are allowed Group Call Pickup intercom calls only 1 Full restriction of outbound dialing 911 Calls allowed with CPC AIL CPC B Version 6 0 only Inbound trunk calls to all phones ca...

Page 74: ...office code tables are used to restrict all 0 plus dialing the next two digits will also be analyzed For TRS types 2 to 6 and the new NANP CPC AWCPC B Version 6 0 and later operator access is determin...

Page 75: ...efore calling out l Forced LCR Restriction The LCR feature controls outside calls Related Programming l FFl System Override Toll Restrictions with SSD Numbers l FF3 Extension Extension Lockout Code l...

Page 76: ...ollowing l Dial a trunk group access code before dialing the telephone number Trunk group access codes are 9 8 1 82 83 84 85 and 86 l Press an FF key that is assigned as a pooled trunk key Related Pro...

Page 77: ...s name will appear on the display immediately identifying the person for whom the call is intended While you are speaking on the extension CO TALK XXXXXX will appear on the LCD XXXXXX represents the s...

Page 78: ...the CO line key or dial a trunk access code The phone issues busy tone 3 Press 2 In CO Queuing appears on the display 4 Press the ON OFF key 5 Wait for the Trunk Callback alert tone To respond to the...

Page 79: ...ng feature may also be used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature l Trunk Queuing can be used by all telephone types including SLTs and DSLTs Univers...

Page 80: ...ately Considerations l With CPC A and CPC AII extension port 73 is used to assign ringing to an external page UNA interface l With CPC B extension port 145 is used to assign ringing to an external pag...

Page 81: ...to the operator or hunt group The VAU can be useci to provide a variety of other services to callers such as a menu of dialing options or transfer to an answering machine Recording and Playing Message...

Page 82: ...a l l l You can only record one message at a time To record another message you must end your call and redial the VAU 3 When the operation is complete put the phone on hook Considerations l For more i...

Page 83: ...s the VAU port as if the program settings have been made it does not actually change the settings If the port is later assigned as a standard digital port the original program settings will still be i...

Page 84: ...privileges at another extension Operation To enter a Walking Class of Service code 1 Pick up the handset The phone issues intercom dial tone 2 Dial 12 3 Enter the four digit Walking Class of Service...

Page 85: ...p the handset The phone issues intercom dial tone 2 Press the CONF key 3 Dial 12 4 Enter the extension number The Walking Class of Service code for that extension appears on the display Considerations...

Page 86: ...ant 1 Attendant Assignment of Speed Dialing Attendant Busy Override 1 Attendant Call Park 1 Attendant Control of Absence Messages I 3 5 I I 3 7 I I Attendant Controlled Text Assignment I I 3 S I 1 Att...

Page 87: ......

Page 88: ...dant Positions Considerations Alternate Attendant Extension Number The alternate attendant is always extension number 11 or 101 By default extension 11 or 101 is assigned to port 2 To assign another p...

Page 89: ...Storing a new number erases any previously stored data l To delete a System Speed Dial number perform the programming steps but do not enter a number before pressing HOLD l Names for System Speed Dia...

Page 90: ...gh system programming Attendant Call Park All Versions Description Using the Attendant Call Park feature the Attendant may park an outside call until the called party can be found The attendant can th...

Page 91: ...Dial 76 Enter the Park Number assigned to the call PARK PICK XX where XX is the park number appears and then CO TALK XX where XX is the trunk number of the call appears Related Programming l FFl Syste...

Page 92: ...Call Forwarding or DND 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key 3 Dial the extension number 4 Press 5 Press the ON OFF key The ON OFF L...

Page 93: ...r the extension s port number This must be entered as a 3 digit number if CPC B is used or a 2 digit number if CPC A or CPC AII is used If necessary add leading zeros Press AUTO to backspace and erase...

Page 94: ...oes not change on the extension until the extension goes off hook To assign text to Call Waiting OHVA Text Replies CPC Ail and CPC B Version 4 0 or higher 1 Pick up the handset or press ON OFF 2 Press...

Page 95: ...B Version 2 0 4 0 Description The Attendant Feature Package AFP software affects the attendant s DSS console Note The Attendant Feature Package was discontinued in CPC B Version 5 0 When the AFP is i...

Page 96: ...or higher Description The DBS can accommodate up to four attendant positions The first attendant is fixed at port 1 extension 100 The other Attendants can be set to any port or extension When there is...

Page 97: ...r example if the first attendant activated call forwarding busy no answer the dial 0 call would skip to the second attendant If ai attendants in the group activated call forwarding dial 0 calls did no...

Page 98: ...one The 72 keys of the DSS can be programmed as Direct Station Select DSS keys for internal lines in addition to providing direct station selection the DSS keys also provide busy lamp fields to assist...

Page 99: ...onitoring and call transfer by name for large systems even if a large display phone is not used Note Beginning with CPC B Version 5 0 the Attendant Feature Package AFP is no longer available As Figure...

Page 100: ...vided l FF3 Extensions Terminal Type Hardware Requirements l The Attendant Feature Package is required to configure the DSW72 as an Attendant Console The Attendant Feature Package is contained on a sp...

Page 101: ...2 0 to 4 0 with the AFP Attendant Position DSS 72 Assignments Attendant 2 Attendant 3 CPC AII and CPC B 2 0 or higher Attendant 4 CPC AI1 and CPC B 2 0 or higher The DSW2 cannot be assigned The DSS 7...

Page 102: ...eadset can be connected to attendant or non attendant phones Dial tent is normally turned off when the headset is connected Operation To use a headset 1 Connect a headset to the telephone 2 Press the...

Page 103: ...Touch VM Transfer CPC AI1 and CPC B Version 5 0 or higher Description The VM key can be used by attendants to easily transfer incoming callers to an extension s voice mailbox Beginning with CPC B Vers...

Page 104: ...G key 3 Press the FF key DSS key or One Touch key 4 Press the CONF key 5 Press the AUTO key 6 Dial the voice mail extension number 7 If the key is for personal message retrieval enter a password XXX o...

Page 105: ...ed l If the Panasonic Voice Mail is used the extension number is transmitted through the API link and DTMF digits If a third party voice mail is used the extension number is transmitted through DTMF d...

Page 106: ...ockout codes can be assigned through the attendant phone Operation To program a Station Lockout code 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CO...

Page 107: ...isplayed on your LCD 2 Press the PROG key F appears on the display 3 Dial I Program Mode appears on the first line of the display MAIN MODE appears on the second line 4 Press the FFl key SELECT SUB MO...

Page 108: ...synchronize the minutes setting to 00 provided the current minutes display is between 55 and 05 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG k...

Page 109: ...the table below For example to check the number of outgoing calls made on an outside line 01 enter 90 then 01 If 1234 outgoing calls have been made Outgoing01 1234 appears on the display Pressing the...

Page 110: ...l A backup battery protects memory contents in case of power failure l The System Speed Dial traffic measurement only includes outside calls Walking COS Confirmation CPC AI1 and CPC B Version 3 1 or h...

Page 111: ...3 1 Auto Redial 4 6 Barge In for Direct Lines 4 6 Busy Override 4 7 Call Coverage Groups 4 8 Call Duration Display I 4 9 1 Call Forwarding 1 4 10 Call Hold 4 16 Call Park 4 20 Call Pickup 4 2 1 Call...

Page 112: ...4 70 Of fhook Voice Announce OHVA 4 7 1 One Touch Keys 4 73 One Touch VM Access 4 77 Onhook Dialing 1 Pooled Trunk Access 1 4 80 I 1 4 80 1 I Prime Line Preference 1 4 82 1 Private Line 4 83 Reminder...

Page 113: ...Versions Description Extension users can leave text messages on their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the...

Page 114: ...ee Table 4 2 for examples 5 Press the ON OFF key The DND CF LED lights l At Lunch appears on the display if you selected message code 1 To cancel an Absence Message 1 Press the ON OFF key l The phone...

Page 115: ...35 1 Return lo 35 I Four digit numbers can also be input 0000 9999 Hours Minutes or Month Date l When an Absence Message is set on a DID extension incoming DID calls are routed according to the ringin...

Page 116: ...line is a call appearance used to originate and receive calls over a specific trunk number Operation To barge into a busy Direct fine press the lit DL key The DL key will be lit red Related Programmin...

Page 117: ...de calls or intercom calls to relay urgent information or to create three party conference cal Is Operation 1 Pick up the handset The phone issues intercom dial tone 2 Dial the extension number 3 When...

Page 118: ...ions Description Call coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries If an extension in a Call Coverage Group i...

Page 119: ...DND do not cover Calls to an extension with Call Forwarding activated do not cover If the Call Forwarding feature or the Absence Message feature is activated for covering phone No 1 covering phone No...

Page 120: ...Beginning with CPC AII CPC B Version 7 0 all forwarding types All Calls No Answer Busy Busy No Answer allow call forwarding outside eliminating the need for the special Call Forwarding External type 7...

Page 121: ...ng the need for the Call Forwarding External option The calls forwarded are not limited to internal calls but may include incoming outside calls Permanent Call Forwarding Permanent call forwarding is...

Page 122: ...de number the trunk selection and forwarding number must first be programmed into personal or system speed dialing With CPC A or CPC B Versions prior to 2 0 you can only forward to an outside number t...

Page 123: ...01 personal See Speed Dialing on page 4 87 for more information on programming personal speed dial numbers Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights Dial 72 EN...

Page 124: ...calls cannot be forwarded to an extension that already has call forwarding activated In other words phone A can only forward to phone B if phone B is not forwarded Beginning with CPC B Version 2 0 cal...

Page 125: ...ion setting that prohibits outside calls l Calls can be forwarded to a third party voice mail using the Call Forward ID Code described on page 2 13 l Beginning with CPC AI1 and CPC B Version 7 0 all t...

Page 126: ...rcom dial tone Hold TRK XX where XX is the outside line number appears on the display To retrieve a call from Exclusive Hold Press the line key on which the call is held The line LED stops flashing an...

Page 127: ...OLD key during a conference with two outside lines both outside lines will be placed on hold l If your system is set for onhook transfer and you have placed an outside call on hold and you then make a...

Page 128: ...TALK TRK XX where XX is the outside line number appears on the display RelatedProgramming l FFl System Recall Timer for Attendant Held CO Calls l FFI System Recall Timer for Attendant Held Intercom Ca...

Page 129: ...et to onhook transfer and you have placed an outside call on hold and you then make an Intercom Call make sure the other extension presses the FLASH key or hangs up before you do Lf you hang up before...

Page 130: ...ed the call Uperation To park a call 1 Press the HOLD key 2 Dial 75 Park Hold appears on the display 3 If needed make a page such as Mr Jones please pickup a call parked at 76XxX where XXX is the exte...

Page 131: ...attendant phone s l You cannot park more than one outside line at a time l The Attendant Phone cannot use this feature The Attendant must use the Attendant Call Park feature l The Call Park Recall Ti...

Page 132: ...f Service Setting CPC AI1 and CPC B 3 1 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher Considerations l If more than one caller is attempting t...

Page 133: ...T LED lights 3 Complete the call and replace the handset The EXT LED goes off R la ted Programming Considerations FFI System Extension Class of Service Setting CPC AI1 and CPC B Version 3 1 or higher...

Page 134: ...D key to place the outside call on hold l The line LED for the outside line on hold flashes green l The phone issues intercom dial tone l Hold XX where XX is the line number appears on the display 2 D...

Page 135: ...fer calls while the handset is still in place even if the system is not set for Onhook Transfer l You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated l You...

Page 136: ...lay 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer l The EXT LED stops flashing and remains lit l Talk EXT XXX w...

Page 137: ...sferred CO Calls FFl System Recall Timer for Extension Transferred Intercom Calls l FFI System Reqall Timer for Attendant Transferred CO Calls l FFl System Recall Timer for Attendant Transferred Inter...

Page 138: ...Call Waiting signal followed by a brief LED message to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to the mes...

Page 139: ...appears on the display 2 Replace the handset l The current call is disconnected l Call Wait XXX appears on the display 3 Pick up the handset l You are automatically connected to the extension sending...

Page 140: ...e digit 8 is used to transfer calls on SLTs l Call Waiting can be used without the user entering a message code l Call Waiting is cancelled when the sender replaces the handset l If the called extensi...

Page 141: ...ne followed by a text message l An offhook voice announce Operation When you are on a call and receive an indication of a incoming intercom call press CONF and then dial 1 5 The following table shows...

Page 142: ...ries in the log When the user presses the key to access the log the LED turns off Call Logs can be assigned to both attendant and non attendant extensions The following table shows maximums for the nu...

Page 143: ...og When users view the log by pressing the Call Log Key they can select a specific entry by pressing tlie key for the previous entry or the key for the next entry Log Format for the Small Display Phon...

Page 144: ...hird Level of Call Log Information Pressing the CONF key again displays this information Figure 4 5 Call log formatfor small display phone routing information Fourrh Level of Call Log Information DIRE...

Page 145: ...entv Number of fourth log entry Number of fifth log entry A c may appear to the right side of one of the entries This indicates the oldest entry in the log By pressing the soft key next to the desired...

Page 146: ...Camp on All Versions Description If you reach a busy extension the Camp on feature will alert you with a ring when the extension becomes free You will then be able to pick up your handset to automati...

Page 147: ...ing status An extension can only have one call camped on at a time For example if Extension 152 camps on to Extension 153 another extension cannot camp on to 153 as long as 152 is camped on An extensi...

Page 148: ...e the call is in progress if enabled in programming l In CPC A and CPC B Versions prior to 3 1 the SMDR Display Start Tier can be set to start 16 or 30 seconds after the last digit of the telephone nu...

Page 149: ...pressed an unlit line key in step 2 dial the number of the party you wish to add to the call The number appears on the display 4 Press the CONF key when your call is answered If you are now conducting...

Page 150: ...n the display 4 Press the CONF key when your call is answered CONF XX YY where XX is the first line and YY is the second line appears on the display 5 To drop out of the conference and establish the U...

Page 151: ...all must have a DSS BLF key assigned to the extension originally intended to receive the call Considerations l In CPC B Versions prior to 3 1 timing for CO and extension delayed ringing was controlled...

Page 152: ...00 appears on the display if your extension is set for Voice Calling l Call EXT XXX where XXX is the extension appears on the display if your extension is set for Tone Calling Related Programming l FF...

Page 153: ...off at a phone Dial tone is turned off when a headset is used Operation To disable the intercom dial tone 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press M...

Page 154: ...To activate DND 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 3 Dial 73 l The DND CF LED lights l DND Set appears on the display 3 Press the ON OFF key The ON OF...

Page 155: ...th DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in pe...

Page 156: ...ys not already assigned as line or Speed Dialing keys are available for programming Up to six digits can be stored in an FF key The LED of the FF key will not light when digits are stored in the key Y...

Page 157: ...appears on the display 4 Enter the code to be programmed see Table 4 6 The programmed code appears on the display 5 Press the HOLD key Code Stored appears on the display 6 Repeat steps 2 5 to program...

Page 158: ...include the CONF key to indicate a trunk call the appropriate trunk access code and the outside number 8 Press the HOLD key Intercom Calls will now be forwarded CO incoming calls and transferred CO ca...

Page 159: ...ing to a Hunt Group pilot number or an extension number to an FF key 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Enter 72 5 Ente...

Page 160: ...gramming l FF5 FF Keys FF Key Assignments for Extensions l FF9 Copy Program FF Key Copy Considerations l The following functions can be assigned to FF keys Table 4 6 Feature access codes for F1 key as...

Page 161: ...Pickup I Account Code 1 I 79 I 70 I 7 account code max 6 digits Account Code 2 Speed Dialing AUTO account code max 6 digits AUTO speed dial number 00 99 000 199 or 900 909 Night Service On Off I 52 At...

Page 162: ...ial number Include an ending sign in the speed dial number if you are accessing a DBS voice mail system l tf a new code is programmed into a key the previously programmed code is erased l To erase a c...

Page 163: ...all to switch from Tone Calling to Voice Calling Operation 1 Confirm that the MUTE LED is off Ifit is lit press the MUTE key to turn it off 2 Speak into the microphone Related Programming l FFl System...

Page 164: ...res Considerations l Stay within three feet of the microphone l The MUTE feature controls the handsfree microphone but not the handset l The MUTE feature can be selected from the Menu screen on large...

Page 165: ...onditions l When the extension is idle l When the extension is holding a call l When the extension is receiving a page The Dial Pad cannot be hot under these conditions l When a call is ringing at the...

Page 166: ...e Preference press the FF key programmed for intercom operation 2 Dial the extension number 10 69 or 100 699 3 If the system default is tone calling dial I l Talk EXT XXX where XXX is the extension ap...

Page 167: ...extension number l The called extension rings and the EXT LED flashes l When the call is answered Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored t...

Page 168: ...to the voice call System programming determines if the splash tone is provided l If an extension is offhookY it will receive tone calls l Calls to OPX and analog SLT extensions are always tone calls...

Page 169: ...g codes can be redialed See One Touch Keys on page 4 73 for more information Line Appearances All Versions The DBS provides up to four types of line appearances depending on the CPC version used The f...

Page 170: ...e DSS BLF key of extension B Ringing can be set on either one or both extensions If the extensions are not set for ringing the LED of the DSS BLF key will flash red If the extensions are set for ringi...

Page 171: ...e calls can be assigned to any one of sixty four CO lines Direct Line keys have priority over Multi Line keys for outgoing and incoming outside line calls The LED for a Direct Line key will flash gree...

Page 172: ...xtension must have Busy Override Receive turned off l Both extensions must belong to the same paging group l 7 Paging group 0 does not al low override l Barge in for Direct Lines cannot override a DL...

Page 173: ...tem Trunk Hold page 4 17 To transfer a call Press the HOLD key Press HOLD dial the destination exten sion then press PROG RelatedProgramming l FFl System Least Cost Routing LCR Access l FF2 Trunks Poo...

Page 174: ...call Action Press an idle ML key The key blinks green as the call is made To place a call on Exclusive Hold page 4 36 Press the ML key To place a call on System Hold page 4 17 To transfer a call Pres...

Page 175: ...ires the extension rings and the Multi Line key flashes green l If LCR is enabled ML keys can be assigned for trunk group 89 However the FF keys will not light ML MC0 Separation CPC AILand CPC B Versi...

Page 176: ...ng with another party place the call on hold The phone issues intercom dial tone 2 Press 77 l Paging ceases and you are connected to the party trying to reach you l The EXT LED lights Related Programm...

Page 177: ...busy tone or while the telephone is still ringing Accept Message appears on the display 4 Press the ON OFF key The Message Waiting lamp flashes at the called extension To answer a Callback Request 1...

Page 178: ...d in the order received To view the most recent callbacks first 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key twice The most recent Callback...

Page 179: ...ll the same extension a second time and the party answers a Callback Request sent earlier will be cancelled l If a Callback Request is sent to an extension for which Call Forwarding is set the Callbac...

Page 180: ...Signaling All Versions Description Offhook signaling sends a tone to a busy extension to indicate that another CO call has arrived Operation When you receive an offhook signal during a call do the fo...

Page 181: ...nt that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA 1 Pick up the handset 2 Dial the...

Page 182: ...unce the call to be transferred If the transferred call is not accepted by the called extension press the FLASH key to cancel the transfer If the transferred call is accepted and Onhook Transfer is en...

Page 183: ...Call Waiting message during an OHVA Denied will appear on the display of the extension trying to send the Call Waiting message One Touch Keys All Versions Description One Touch Keys can be used to st...

Page 184: ...five System Speed Dial numbers to a single One Touch key 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be prog...

Page 185: ...LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Enter the feature code 5 Press the HOLD key 6 Press the ON OFF key The ON OFF LED goes off To assign an Outside Telephone...

Page 186: ...ON OFF key l The ON OFF LED goes off l The date and time appears on the display Considerations l If the pause following an access code is too short press the REDIAL key more than once l A One Touch k...

Page 187: ...to automatically dial voice mail The extension number for voice mail as well as the user s password can be stored under the key Lf the voice mail key is assigned to an FF key or DSS key the voice mai...

Page 188: ...XX or AUTO followed by a speed dial number if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example if they are required by th...

Page 189: ...y dial the mailbox numbers of other users To assign a personal VM key for an attendant using port group scheduling use a speed dial number to store the voice mai 1 extension number followed by an aste...

Page 190: ...you assign an FF key as an MC0 or ML key the DBS can automatica ly select an open line from the Pooled Trunk grt ip assigned to that key Even if all the outside lines assigned to an extension are bus...

Page 191: ...de dial tone l CO TALK XX Where XX is the line number appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset RelatedProgrammin...

Page 192: ...y picking up the handset When the user goes offhook the trunk or trunk group assigned to FFl is automatically accessed Be sure to program one of the other FF keys as an intercom key j Operation I Pick...

Page 193: ...lephone Private Line All Versions Description An outside line can be reserved for exclusive access by one extension eliminating the need for the extension user to wait for a free outside line during b...

Page 194: ...if Call Forwarding is activated on the associated extensions l No warning tone sounds at the Attendant Phone no matter how long a call on a Private Line is on hold even if the overtime warning tone i...

Page 195: ...or To cancel the Reminder Call feature 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial YM Enter Time HHMM appears on the display 3 Press the ON OFF key l Th...

Page 196: ...a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you to redial the stored number even if it was not the last number dialed Sa...

Page 197: ...Versions Personal Speed Dialing Des ption Extension users can store frequently called numbers using the Personal Speed Dial feahire Up to 10 Personal Speed Dial numbers can be stored at each extensio...

Page 198: ...umber 5 Dial the number 6 Press HOLD 7 Press ON OFF To use a programmed Personal Speed Dial key 1 If the Speed Dial key includes a trunk access code simply press the key If the Speed Dial key does not...

Page 199: ...e ON OFF LED lights 2 Press the PROG key 3 Press Il Speed Dial Name appears on the display 4 Press the AUTO key 5 Enter the Personal Speed Dial bin number 90 99 or 900 909 6 Press AUTO to backspace an...

Page 200: ...d by pressing the FLASH key l Lf you make a mistake while programming an alarm tone is issued and ERROR appears on the display If this happens start again from step 1 l Storing a new number erases any...

Page 201: ...System Speed Dials see Attendant Assignment of Speed Dialing on page 3 3 Operation To use a programmed SystemSpeed Dial key 1 Press an unlit line key l The phone issues outside dial tone l The line LE...

Page 202: ...ations l If numbers do not appear on the display when you use System Speed Dial codes 00 89 or 000 199 your extension is not programmed to display that data l The system can be programmed to allow Sys...

Page 203: ...rmation on programming Speed Dials see Speed Dialing on page 4 87 Operation To automatically link multiple System Speed Dials in a Personal Speed Dial Key 1 Determine the System Speed Dial bin numbers...

Page 204: ...he one touch key ber for the fist part of the number You are losing a SSD num Press AUTO ber Dial the SSD bin 4 Use the one touch keys or press AUTO and the system speed dial codes to dial the parts o...

Page 205: ...ey l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station Lockout code 4 Press the ON OFF key Set Sta Lock appears on the display...

Page 206: ...t is set when ON OFF is pressed stutter dial tone is heard followed by steady dial tone Trunk to Trunk Transfer All Versions Description Trunk to trunk transfer allows an extension to tmnsfer one outs...

Page 207: ...F2 Trunks Supervised Trunk Line Conference l FF3 Extensions Unsupervised Conference Considerations l After the Trunk to Trunk Transfer is completed you cannot add another party to create a three party...

Page 208: ...DSS BLF key or dial an extension number 3 Complete the transfer by going onhook or pressing RELEASE ON OFF or PROG Fig4 4 8 Voice mail transfer key operation A caller asks to be transferred to the vo...

Page 209: ...of the Voice Mail pilot number and special codes combined cannot exceed six digits If the VM number and the special codes require more than six digits assign the special codes to a personal or system...

Page 210: ...y the key is performed l If an invalid key REDIAL for example is pressed the VM TRF is cancelled and the user receives busy tone Number of digits allowed Once VMfTRF is pressed the user can dial up to...

Page 211: ...11 I 1 5 12 1 1 5 14 1 I Call Transfer 1 5 16 I Call waiting 5 19 Camp on 5 21 Conference Cal Is 5 22 Dial 0 for Attendant 5 23 Dial Tone Disable 5 24 Direct Trunk Access Do Not Disturb DND Intercom C...

Page 212: ...5 2 DE Manual Issued 8 l 95 DBS 7 7OCl...

Page 213: ...T For more infonnation on DSLT operation see the Digitul SLT User s Guide Section 790 Note The DSLT can only be used with CPC AI1 and CPC B Version 3 1 or higher Figure 5 1 Digital Single Line Telepho...

Page 214: ...one One of the following messages can be selected Messages 5 to 9 can be changed through system programming Table 5 I Absence Messages I 2 Out of Office I 8 1 User Defined I 9 User Defined Operation T...

Page 215: ...t up with a message Absence followed by the code number appears on the caller sdisplay l Absence Message return times can be entered as shown in Table 5 2 Table 5 2 Example Return Times for Absence Me...

Page 216: ...iai key is pressed when the extension is idle or receiving dial tone the last intercom or outside number is automatically redialed Related Programming l FF3 System Auto Redial on Extensions l FFl Syst...

Page 217: ...t break in on three party conference calls The default for the override alert tone is off If the override alert tone is enabled the tone is sent to both parties when a call is overridden Call Forwardi...

Page 218: ...ature is activated all incoming calls to an extension that is busy or does not answer are forwarded Call Forwarding External PC A and CPC AU and UC B Versions prior to 7 0 When this feature is activat...

Page 219: ...Busy No Answer allow call forwarding outside eliminating the need for Call Forwarding External If you are forwarding to an extension enter the extension number If you are forwarding to an outside num...

Page 220: ...nk calls display CFWD NNN XXXXXX where NNN the extension that forwarded the call and XXXXXX the trunk name or number l In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Call For...

Page 221: ...HOLD key provides either exclusive or system hold depending on system programming With Exclusive Hold only the ext ension that held the call can retrieve it With System Hold another extension can ret...

Page 222: ...r tone is issued if you attempt to hold more than one call at once l The DBS can provide Music on Hold to callers placed on hold See Music On Hold page 2 34 for more information Call Park Ail Versions...

Page 223: ...dant Park Hold Recall Timer l FFl System Extension Park Hold Recall Timer Considerations l An alarm tone is issued if a parked call is not released before the Park Recall Timer expires If this happens...

Page 224: ...PC AI1 and CPC B 3 1 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher Considerations l If more than one caller is attempting to reach the ringing...

Page 225: ...derations l If more than one call is arriving at the Paging Group the Group Call Pickup feature will answer the call to the lowest numbered port fist l If the called extension belongs to more than one...

Page 226: ...dset after the third party answers l The third party need only pick up the handset to speak to the outside line Related Programming l FF 1 System Onhook Automatic Transfer l FFl System Recall Timer fo...

Page 227: ...er 1 Press the HOLD key to place the call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third p...

Page 228: ...or Absence Message activated l You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred...

Page 229: ...essage Code 5 Message Visitor Here 1 6 1 Need Help I I 7 I Imoortant I 9 Emergency Message codes O 4 cannot be used Operation To Set Call Waiting 1 Lift the handset 2 Dial the extension number 3 Upon...

Page 230: ...Programming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 3 1 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher l FF3...

Page 231: ...l The phone issues a ringback tone l If the Camp on feature is not available the phone continues to issue busy tone 4 Replace the handset after you hear the ringback tone To answer the callback ring...

Page 232: ...allback request is returned it will ring Extension 200 and will not follow call forwarding Conference Calls All Versions Description Conference Calls allow an extension user to add a party to an exist...

Page 233: ...nsion by pressing 0 Operation If multiple attendants are assigned dial 0 calls goes to Attendant 1 first If attendant 1 is busy the call then goes to Attendant 2 The call continues to transfer to the...

Page 234: ...phone issues intercom dial tone 2 Press MO 3 Press the ON OFF key To reactivate dial tone Repeat the preceding steps Direct Trunk Access All Versions Description Extension users can access specific tr...

Page 235: ...ce the handset or press ON OFF Related Programming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 4 0 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1...

Page 236: ...g and tone calling Voice Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System p...

Page 237: ...n an extension s calling mode is set to voice calls a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided l If an extension is...

Page 238: ...s Description You can answer a Paging call from any extension using the Meet Me Answer feature Operation 1 Pick up the handset from any idle extension at which you hear a Paging call or if you are tal...

Page 239: ...3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Message Waiting Callback Request 1 Pick up the handset The phone issues intercom dial tone 2 Press...

Page 240: ...esignated extension You can send a Message Waiting Callback Request to an extension that has Do Not Disturb or Absence Message activated Beginning with CPC A 3 28 CPC B 4 07 and CPC A II 6 0 making a...

Page 241: ...ress 8 5 Replace the handset To answer the call from a DSLT 1 Press CONF to speak with the announcing party 2 Press CONF again to disconnect the announcing party and return to the original call Relate...

Page 242: ...e DSLT does not have a microphone so the user must lift the handset to talk Pooled Trunk Access All Versions Description The DBS system is designed to accept from 8 to 64 outside lines These lines can...

Page 243: ...is enabled Reminder Call All Versions Description With the Reminder Call feature your telephone can act as an alarm clock Operation To Set the Reminder Call feature 1 Lift the handset or press ON OFF...

Page 244: ...tension becomes available Saved Number Redial All Versions Description You can save a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature...

Page 245: ...ial numbers can be stored at each extension With all versions prior to Version 7 0 the Personal Speed Dial bins are numbered 90 to 99 With CPC AIIKPC B Version 7 0 and higher the Personal Speed Dial b...

Page 246: ...rsonal Speed Dial number To dial a Personal Speed Dial number 1 Lift the handset or press ON OFF 2 If necessary select an outside line 3 Press AUTO 4 Dial the personal speed dial number 90 99 or 900 9...

Page 247: ...and used by any extension With CPC AII CPC B Version 7 0 and higher up to 200 System Speed Dial numbers can be programmed at the Attendant Phone and used by any extension Operation To dial a system s...

Page 248: ...OFF key Related Programming l FF3 Extensions Extension Lockout Code Considerations l A locked extension can be used for Intercom Calls l Station Lockout key codes can only be set from an attendant pho...

Page 249: ...wing topics Absence Message Topic Page 6 3 I Busy Override Cal i Forwarding Call Hold I 6 j 6 6 i 6 10 Call Park Call Pickup Cali Transfer Call Waiting Camp on Conference Calls Dial 0 for Attendant Di...

Page 250: ...6 2 DBS Manual Issued 8 l 95...

Page 251: ...e selected Messages 5 to 9 can be changed through system programming Table 6 I Absence Messages Message No Message Text I 2 1 Out of Office 1 I 5 I User Defined I I 6 1 User Defined I I 7 1 User Defin...

Page 252: ...number that has not been assigned a text message is selected Absence followed by the code number appears on the caller s display l Absence Message return times can be entered as shown in Table 6 2 Ta...

Page 253: ...n Extensions in the same Paging Group 1 7 can break into one another s outside calls or intercom calls to relay information or to create three party Conference Calls Operation Press 4 when you hear th...

Page 254: ...r Cal 1 Forwarding Busy Call Forwarding Busy No Answer 1 Call Forwarding External All versions CPC AI1 and CPC B Version 2 0 or higher All versions All versions CPC A CPC AII prior to 7 0 and CPC B pr...

Page 255: ...C AI1 and CPC B Version 7 0 all call forwarding types All Calls Busy No Answer Busy and No Answer can be forwarded outside eliminating the need for Call Forwarding External The forwarding is not limit...

Page 256: ...to an outside number that is programmed into personal speed dial number 99 Beginning with CPC B 2 0 you can forward to any speed dial number system or personal 5 Replace the handset To cancel Call For...

Page 257: ...sages cancel Call Forwarding Beginning with CPC B Version 5 0 calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls...

Page 258: ...Held Intercom Calls l FFl System SLT Onhook Flash Timer l FF3 Extensions Single Line Telephone Hookflash Broker s Hold Conference l FFl System Single Line Telephone Flash Control Considerations l A h...

Page 259: ...ient of the call Park the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the...

Page 260: ...set If no one retrieves the call after the Park Recall Timer expires the call reverts to the attendant l You cannot park more than one outside line at a time l The Park Recall Timer is similar to the...

Page 261: ...wer incoming calls intercom calls both tone and voice cal I waiting paging transferred calls or recalls using the Direct Call Pickup feature You cannot answer camp on callback rings with this feature...

Page 262: ...and 06 the extension can use Group Call Pickup to answer ringing calls in Group 06 but not in Group 00 Call Transfer All Versions The DBS provides two call transfer methods blind transfer and screened...

Page 263: ...to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For exampIe if extension A is covered to extension B...

Page 264: ...the transfer The EXT LED stops flashing and remains lit 4 Dial 8 The third party need only pick up the handset to speak to the outside line 5 Replace the handset RelatedProgramming l FFl System Onhoo...

Page 265: ...utomatically connected to your extension The following messages can be sent using the Call Waiting feature Table 6 4 Call Waiting Text Messages Message I 5 1 Visitor Here I 6 Need Help 7 Important I 9...

Page 266: ...call is connected automatically 2 Flash the switchhook again to retrieve the original call RelatedProgramming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 3 1 or higher j...

Page 267: ...ion number 3 Upon hearing busy tone press 3 l The phone issues ringback tone If the Camp on feature is not available the phone continues to issue a busy tone 4 Replace the handset after you hear the r...

Page 268: ...not forwarded For example if Extension 200 is call forwarded to Extension 300 Extension 200 can register a callback request to Extension 400 When the callback request is returned it rings Extension 20...

Page 269: ...nference call because you cannot place the parties in the conference on hold l A switchhook flash is ignored during a conference call l Calls forwarded externally cannot create a conference l The Hold...

Page 270: ...tendant Transfer Extension Dial Tone Disable All Versions Description The intercom dial tone can be turned off at an attendant phone Dial tone is turned off when a headset is used Operation To disable...

Page 271: ...ed by the desired trunk number 01 64 3 Dial the outside number 4 Replace the handset Do Not Disturb DND All Versions Des p tion An extension can be made unavailable by activating Do Not Disturb DND Wh...

Page 272: ...on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The follo...

Page 273: ...default dialing a 1 after the extension number changes the call to a tone call lf tone calling is the default dialing a 1 results in a voice call Operation To make a Voice Call 1 Lift the handset 2 Di...

Page 274: ...hook it will receive tone calls l The voice calling feature is not available for DISA incoming calls l Voice calls do not forward if Cover No Answer is turned on Last Number Redial All Versions Descri...

Page 275: ...ing to reach you Related Programming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 4 0 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Ver...

Page 276: ...ber 3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Message Waiting Callback Request CPC Ail and CPC B only 1 Pickup the handset The phone issues a...

Page 277: ...is not cleared if a connect is extablished with the extension forwarded to l You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated l Beginning with CPC...

Page 278: ...as soon as the extension sending the OHVA hangs up l You cannot receive a Call Waiting message during an OHVA l You cannot toggle back and forth between two calls while receiving an OHVA l If you make...

Page 279: ...seven groups of outside lines 9 and 8 l 86 l Dialing 9 activates LCR if the LCR option is enabled Speed Dialing All Versions Personal Speed Dialing Des ption Frequently called numbers can be stored u...

Page 280: ...ess an outside line 3 Dial 80 4 Dial the Personal Speed Dial number 90 99 or 900 909 System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature Up to 90...

Page 281: ...he Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone To activate Station Lockout 1 Lift the handset l The phone issues intercom dial tone 2 Did 74...

Page 282: ...n only be set from an attendant phone or a key phone l You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated l If you enter an incorrect key code and then try to dia...

Page 283: ...e assignment 3 2 1 system time and date control 3 22 text assignment 3 8 traffic measurement 3 24 walking class of service confirmation 3 25 Auto day m e2 7 set relocation 2 9 A u t o Redial4 6 B Back...

Page 284: ...4 key telephone 4 2 1 SLT 6 12 Direct inward dialing see DID 2 16 Direct inward system access see DISA 2 20 Direct line appearances 4 59 4 61 Direct trunk access DSL T 5 24 key telephone 2 24 SLT 6 23...

Page 285: ...0 SLT 6 6 Independent timers call forwarding no answer 2 32 CO delayed ring 2 32 extension delayed ring 2 32 hunt group no answer 2 32 Intercom calling DSLT 5 26 key telephone 4 55 SLT 6 25 K G Group...

Page 286: ...ckout 4 95 system hold 4 17 system speed dialing 4 9 1 trunk to trunk transfer 4 96 L Last number redial DSLT 5 27 key telephone 4 58 SLT 6 26 LCR 2 33 Least cost routing Index Section 700 Operation s...

Page 287: ...up 6 13 key telephone 4 2 1 4 23 SLT 6 12 Playing messages 2 66 Pooled trunk access DSLT 5 32 key telephone 4 80 SLT 6 30 Port assignment VAU 2 67 Power failure transfer 2 4 1 unit 2 41 Prime line pre...

Page 288: ...nt 3 2 1 4 95 Station message detail recording see SMDR 2 5 1 System hold 4 17 speed dialing DSLT 5 37 6 33 key telephone 4 91 SLT 6 32 time and date control 3 22 System features 2 1 account codes 2 3...

Page 289: ...affic measurement 3 24 Transfer blind 4 24 5 16 6 14 DSLT 5 16 key telephone 4 24 screened 4 26 5 17 6 15 SLT 6 14 trunk to trunk 4 96 Transfer Key Voice Mail 4 97 Trunk access CO line key 4 37 direct...

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