Panasonic KX-TDA50, Features Manual

Page: 45 / 668

1.2 Receiving Group Features
Feature Guide 45
1.2.2.7 Supervisory Feature
Description
The extension assigned as the supervisor (supervisor extension) of an incoming call distribution (ICD) group
can monitor and control each member's status within the ICD group using a 6-line display proprietary
telephone (PT).
[Example]
Note
When values displayed on the supervisor extension's PT exceed 99999, "****" will be displayed.
Feature Description
Incoming Call Queue
Monitor The supervisor extension can monitor various information about the group's
incoming calls on its PT display.
Log-in/Log-out Monitor
and Remote Control Monitor: The supervisor extension can monitor the Log-in/Log-out status of
ICD group members with the corresponding Direct Station Selection (DSS)
button light.
Remote Control: The supervisor extension can change the status of
members by pressing the corresponding DSS button.
--- Date and time
--- ICD group's floating extension number and name
--- Number of calls waiting in the queue
--- Elapsed waiting time of the call queuing the longest
With
<Incoming Call Queue Monitor Display>
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
31 Jan. 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT LOG SPRVS
Light pattern
Green on
Slow Green Flashing
Red on
Off
Status
Log-in (Ready)
Log-in (Not Ready)
Log-out
Light pattern
Red on
Green on
Status
Log-out
Log-in (Ready)
Since 29 JAN. 09:10AM
Total Calls :00996
Overflow Calls :00131
Lost Calls :00039
Average Waiting :02'12
EXIT CLEAR
31 Jan. 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- Total number of lost calls
--- Average queuing time
Extension in another ICD
group
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members. Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension's
status as follows: