1.2 Receiving Group Features
38
Feature Guide
the queue, the calls are handled according to a Queuing Time Table (
→
Queuing Time Table [630]), which
can be assigned for each time mode (
→
Each Queuing Time Table consists of up to 16 sequences. Each sequence consists of a command which
plays audio for the caller or controls how the call is routed, and once one sequence has been performed,
the next sequence is performed if the caller is still waiting. The commands which can be selected for each
sequence are explained below.
[Queuing Time Table Commands]
[Programming Example: Queuing Time Table]
Command
Description
Condition
OGM
An outgoing message (OGM) is played for
the caller.
Once the message has been played, the
next sequence is activated.
Wait
The caller waits for the specified time while
hearing a ringback tone or Music on Hold.
Music on Hold is played for the caller for the
specified amount of time.
If an OGM command has not been
programmed for a sequence preceding the
Wait command, the caller will hear a
ringback tone for the specified amount of
time.
Sequence
Jumps to a specified sequence. Used to
create a loop within the table.
None
Overflow
Directs the call to the overflow destination.
None
Disconnect
Disconnects the call.
None
None
Skips to the next sequence.
If assigned to sequence 01, the Queuing
Time Table will be disabled.
*1
→
Sequences in Queuing Time Table [631]
*2
A call will always be disconnected if it is not answered by the end of Sequence 16.
Queuing
Time
Table
No.
01
02
Sequence
01
OGM 01
Wait 20 s
Sequence
03
OGM 03
Sequence 01
Sequence
04
Overflow
Sequence
16
*2
Sequence
*1
...
Sequence
02
Wait 30 s
OGM 08
Summary of Contents for KX-TDA50
Page 16: ...16 Feature Guide...
Page 17: ...Feature Guide 17 Section 1 Call Handling Features...
Page 67: ...1 5 Making Call Features Feature Guide 67 User Manual References 1 2 1 Basic Calling...
Page 215: ...Feature Guide 215 Section 2 System Configuration and Administration Features...
Page 244: ...2 4 Fault Recovery Diagnostics 244 Feature Guide...
Page 245: ...Feature Guide 245 Section 3 Programming Instructions...
Page 281: ...Feature Guide 281 Section 4 KX TDA50 Maintenance Console Operating Instructions...
Page 446: ...4 8 System 2 446 Feature Guide Feature Guide References 1 16 1 Caller ID...
Page 621: ...4 14 ARS 8 Feature Guide 621 Feature Guide References 1 9 1 Automatic Route Selection ARS...
Page 652: ...4 17 Maintenance 11 652 Feature Guide...
Page 653: ...Feature Guide 653 Section 5 Appendix...
Page 661: ...Feature Guide 661 Index...
Page 667: ...Index Feature Guide 667...