Panasonic KX-TDA50, Features Manual

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1.19 Voice Mail Features
148 Feature Guide
Basic Features
Voice Mail Service
Allows callers to leave voice messages for specific parties, such as an extension user or an incoming call
distribution (ICD) group. Extension users can listen to messages left in their mailboxes at their convenience.
Automated Attendant (AA) Service
The VPS answers calls and directs callers to dial a number in order to connect themselves to the desired
party. ("Enter the extension number of the desired party.")
Advanced Features
1.
Automatic Configuration—Quick Setup
The PBX shares information with the VPS during setup which allows the VPS to automatically create
the appropriate mailboxes for all extension numbers and floating extension numbers of ICD groups
within the PBX.
2.
FWD to a Mailbox of the VPS
An extension user can set his or her calls to be forwarded to the VPS. (
→
1.3.1.2 Call Forwarding
(FWD)) When a call is received at the extension, the PBX sends the extension's mailbox number to the
VPS and the VPS can answer the call with an outgoing message (OGM) ("Hi, I'm out of the office
today...").
3.
Intercept Routing to a Mailbox of the VPS
CO line calls can be programmed to be automatically redirected to an extension user's mailbox when
the extension user does not or cannot answer them. (
→
1.1.1.4 Intercept Routing) The VPS can answer
the call with an OGM ("I can't take your call now...") and callers can leave messages in the mailbox. In
order to use this feature, a floating extension number used by the VPS must be assigned as the
intercept destination for the original destination (extension, ICD group, etc.) which received the call, and
"
Intercept to Mailbox
" must be enabled through system programming.
4.
Transferring to a Mailbox of the VPS
Extension users can transfer calls to a mailbox, after which callers can leave a message for the desired
party. (
→
1.11.1 Call Transfer) While answering a call, the extension user simply presses the Voice Mail
(VM) Transfer button and enters the extension number of the party the caller wishes to leave a message
for. The VPS will answer the transferred call and record a message.
VM Transfer Button
In order to use this feature, the extension user must use a flexible button customized as the VM
Transfer button. A floating extension number of a VM group must be assigned to the button when
creating it.
Note that when a user transfers a call to the VPS with the VM Transfer button, any caller ID information
associated with the original call is not passed to the VPS.
5.
Transfer Recall to a Mailbox of the VPS
When a call is directed to an extension via the VPS's AA service but is not answered within a
preprogrammed amount of time (
→
Transfer Recall Time [201]), the PBX can transfer the call to the
extension's mailbox. The VPS can answer the call with an OGM ("I can't take your call now...") and the
caller can leave a message. In order to use this feature, "
Transfer Recall to Mailbox
" must be
enabled through system programming.