1.2 Receiving Group Features
36
Feature Guide
2.
Call Waiting for ICD Group (Group Call Waiting)
If all agents in a group are busy when a call arrives they can receive a call waiting tone. The Group Call
Waiting mode selected through system programming determines how the call waiting tone is distributed
to the agents.
Note
Each member extension must turn on Call Waiting for his or her extension in order to receive a
group call waiting tone. (
→
[How the Group Call Waiting Feature Works]
The selected Group Call Waiting mode and Group Call Distribution method determine how call waiting
tones are distributed to agents of a group.
If Group Call Waiting mode is "Distribution" and Group Call Distribution method is "Priority Hunting", the
extension with priority will hear a call waiting tone.
If Group Call Waiting mode is "All", every extension will hear a call waiting tone, no matter which Group
Call Distribution method is programmed.
Ring
All extensions in the group ring simultaneously.
Delayed Ringing
Each extension can be programmed for Delayed Ringing (
→
Delayed Ringing [621]), which allows extensions to be alerted to calls by
flashing buttons only. Each extension can be programmed to not ring at
all, or to ring only after a preprogrammed time has passed. Received
calls can be answered even if they are not ringing.
*
Incoming calls are placed in the queue upon arrival. Member extensions will not hear call waiting
tones.
Distribution Method
Description
Delayed Ringing:
Rings after a
specified time delay.
Immediately ring simultaneously.
Extn.
A
Extn.
B
Extn.
C
Extn.
D
When Group
Call Waiting
Mode is:
UCD
Priority Hunting
Ring
Any of the above
And Group Call
Distribution
Method is:
Distribution
All
Group Call Waiting
Distribution will be:
UCD
Priority Hunting
PT/PS with idle
G-DN button
Any telephone
Compatible
Telephone
Ring (All busy extensions
hear a call waiting tone)
Not available*
Summary of Contents for KX-TDA50
Page 16: ...16 Feature Guide...
Page 17: ...Feature Guide 17 Section 1 Call Handling Features...
Page 67: ...1 5 Making Call Features Feature Guide 67 User Manual References 1 2 1 Basic Calling...
Page 215: ...Feature Guide 215 Section 2 System Configuration and Administration Features...
Page 244: ...2 4 Fault Recovery Diagnostics 244 Feature Guide...
Page 245: ...Feature Guide 245 Section 3 Programming Instructions...
Page 281: ...Feature Guide 281 Section 4 KX TDA50 Maintenance Console Operating Instructions...
Page 446: ...4 8 System 2 446 Feature Guide Feature Guide References 1 16 1 Caller ID...
Page 621: ...4 14 ARS 8 Feature Guide 621 Feature Guide References 1 9 1 Automatic Route Selection ARS...
Page 652: ...4 17 Maintenance 11 652 Feature Guide...
Page 653: ...Feature Guide 653 Section 5 Appendix...
Page 661: ...Feature Guide 661 Index...
Page 667: ...Index Feature Guide 667...