1.2 Receiving Group Features
32
Feature Guide
received by the group, the number of calls waiting in the queue, etc., as well as change the status of group
members.
Extensions are assigned as members of an ICD group through system programming (
→
Member [620]), and can belong to more than one group.
[Programming Example: ICD Group]
Items A through F in the programming example above are described in the following diagram.
*1
→
ICD Group Floating Extension Number [622]
*2
→
*3
→
ICD Group Distribution Method [624]
*4
→
Maximum Number of Agents [632]
*5
→
*6
→
*7
→
*8
→
Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*9
The tenant number programmed here is used to determine:
a)
The audio source for Music on Hold
b)
The Time Table used by each ICD group. (Selecting tenant 3 means the group will use Time Table
3, for example.)
Group
No.
1
2
3
Floating
Extn. No.
*1
601
602
Group
Name
*2
Sales
Engineering
Distribution
Method
*3
Ring
UCD
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Day
100
200
Lunch
103
203
Break
100
200
Night
100
200
Max. No. of
Busy Extensions
(No. of Agents)
*4
3
Max.
Queuing
Call
Capacity
*5
5
11
Overflow Destination
*8
A
B
C
D
E
F
Summary of Contents for KX-TDA50
Page 16: ...16 Feature Guide...
Page 17: ...Feature Guide 17 Section 1 Call Handling Features...
Page 67: ...1 5 Making Call Features Feature Guide 67 User Manual References 1 2 1 Basic Calling...
Page 215: ...Feature Guide 215 Section 2 System Configuration and Administration Features...
Page 244: ...2 4 Fault Recovery Diagnostics 244 Feature Guide...
Page 245: ...Feature Guide 245 Section 3 Programming Instructions...
Page 281: ...Feature Guide 281 Section 4 KX TDA50 Maintenance Console Operating Instructions...
Page 446: ...4 8 System 2 446 Feature Guide Feature Guide References 1 16 1 Caller ID...
Page 621: ...4 14 ARS 8 Feature Guide 621 Feature Guide References 1 9 1 Automatic Route Selection ARS...
Page 652: ...4 17 Maintenance 11 652 Feature Guide...
Page 653: ...Feature Guide 653 Section 5 Appendix...
Page 661: ...Feature Guide 661 Index...
Page 667: ...Index Feature Guide 667...