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For Group
1.
On the
Group
tab under
Filter Settings
, select one of the following items in the
View Mode
drop-down
list:
Group
,
Hour
,
Day
,
Date
,
Month
,
Trunk
,
Caller ID/CLIP
Note
If you select
Hour
, specify the time range (0:00–23:59) in
Range
.
2.
On the
Group—Filter Settings—Select Group
screen, set the groups to analyse as follows:
a.
Click
Select
.
b.
Click the ICD group name you want to analyse from the ICD group names displayed on the
Available Group for ACD Report
window. (Maximum 64 groups displayed)
c.
Click
==>
to move the ICD group you selected in step b. to the
Selected Group for ACD Report
window. (Maximum 64 groups)
To delete an ICD group from the
Selected Group for ACD Report
window, click the ICD group
name, and then click
<==
.
d.
Click
OK
.
3.
Select the target time period for the ACD report on
Group—Filter Settings—Select Period
.
4.
To show the report on a group basis, perform the following steps:
a.
Click
View Report
.
The
ACD Report - Group Report
screen is displayed.
The filtered data is shown as follows:
4.1.3 Supervisory Monitor (ACD) Control
Operating Manual
327
Summary of Contents for KX-NS1000
Page 10: ...Feature Highlights 10 Operating Manual ...
Page 14: ...Table of Contents 14 Operating Manual ...
Page 225: ...Table 1 Standard mode 1 14 2 Using the Directories Operating Manual 225 ...
Page 226: ...Table 1 Standard mode for RU model 1 14 2 Using the Directories 226 Operating Manual ...
Page 227: ...Table 2 Option mode 1 14 2 Using the Directories Operating Manual 227 ...
Page 228: ...Table 2 Option mode for CE model 1 14 2 Using the Directories 228 Operating Manual ...
Page 229: ...Table 2 Option mode for GR model 1 14 2 Using the Directories Operating Manual 229 ...
Page 238: ...1 15 1 Cellular Phone Features 238 Operating Manual ...
Page 332: ...4 1 3 Supervisory Monitor ACD Control 332 Operating Manual ...