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4.1.3 Supervisory Monitor (ACD) Control

–

Monitor Control & Execute

–

ACD Report Analysis

•

Note:

The Supervisory Monitor (ACD) Control feature cannot be used at the same time as
Hospitality features. (Refer to "1.12.1 Using the Telephones in a Hotel-type Environment
(Hospitality Features)".) For details, consult your system administrator.

By specifying an ACD Supervisor for extension users, the ACD Supervisor can check and analyse the
operating conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and
by collecting and analysing statistical ACD report information.
ICD group monitoring enables recording of ACD report data and allows various analyses based on that
data. To analyse the ACD report, there are three filters: "

Group

", "

Agent

", and "

Call

". The filtered ACD

report data can be printed out and exported in CSV format. You can also create graphs (pie charts or bar
charts) to easily analyse ACD reports. The flow from ACD report data collection to analysis is shown below:

4.1.3 Supervisory Monitor (ACD) Control

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Summary of Contents for KX-NS1000

Page 1: ...fully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety page 16 before using this product KX NS1000 PCMPR Software File Version 004 30000 or later Manuals and supporting information are provided on the Panasonic Web site at http www panasonic net pcc support pbx ...

Page 2: ... of the arrival of an incoming call or a message waiting by the lamp if it is equipped ENTER Navigator Key Jog Dial Message Ringer Lamp Easy Operation Consult your dealer 1 1 Before Operating the Telephones page 16 Remote Office This PBX supports the use of SIP phones connected from a remote office over an IP network through an SBC session border controller SIP phones can be set up by simply conne...

Page 3: ...ne Wireless XDP Parallel Mode page 190 1 8 Using the Unified Messaging Features page 120 This PBX offers a built in Call Centre feature called Incoming Call Distribution ICD Group Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination answered in order of priority and monitored by a supervisor extension Queuing Customers ICD Group Call Centre Communication Assist...

Page 4: ...y Telephone S PS SIP CS compatible Portable Station SIP extension SIP Extn Extensions of the PBX which uses Session Initiation Protocol for communication SLT Single Line Telephone PT is used as a generic term to represent IP PT DPT APT and Display PT The suffix of each model number e g KX NS1000NE is omitted The following icons are used frequently Conditions Hints Notice This PBX supports SIP Sess...

Page 5: ...Display PT PT is used as a generic term to represent all of these PTs If a PBX feature only supports specific PTs such as IP PTs the available telephone types are clearly indicated IP PTs SIP extensions may become busy and you may not be able to make or receive calls depending on the network status The contents of this manual apply to PBXs with a certain software version as indicated on the cover ...

Page 6: ...t the top left of each operation However for KX UT series SIP phones a tone may be heard depending on the system settings For details consult your administrator b A maximum of 32 digits can be input on a KX UT series SIP phone at one time including feature numbers etc c To execute certain operations you may be required to press the ENTER button on a KX UT series SIP phone or the CALL button soft b...

Page 7: ...PS On hook Talk Seize outside line During a conversation Dial outside phone number outside line outside phone no KX UT series and S PS Press TRANSFER Other than KX UT series and S PS Press HOLD This step can be omitted KX UT series and S PS only HOLD OR XFER For KX UT series Press ENTER OR For S PS Press CALL C Tone KX UT series and S PS only To establish a conference call Press CONFERENCE Press C...

Page 8: ...ng feature numbers are limited Refer to the telephone types displayed at the top left of each operation c The tones listed in 5 4 1 What is This Tone are not available for SIP phone users Tones or the tone types may vary depending on the type of telephone being used For example when you put a call on hold a specific tone for the SIP phone may be heard or no tone may be heard d Any number pressed w...

Page 9: ... to the primary PBX when it becomes available Notes for KX NT543 KX NT546 and KX NT560 IP PT Users While using a KX NT543 KX NT546 or KX NT560 IP PT in ECO mode IP network transmission speed is relatively slow and the secondary Ethernet port cannot be used To disable ECO mode consult your dealer Trademarks Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporatio...

Page 10: ...Feature Highlights 10 Operating Manual ...

Page 11: ...ying Malicious Calling Parties Malicious Call Identification MCID 58 1 4 During a Conversation 59 1 4 1 Transferring a Call Call Transfer 59 1 4 2 Holding a Call 65 1 4 3 Talking to Two Parties Alternately Call Splitting 71 1 4 4 Answering Call Waiting 73 1 4 5 Multiple Party Conversation 79 1 4 6 Mute 89 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor 89 1 4 8 Using the Hea...

Page 12: ... Centre 193 1 10 1 Leaving an Incoming Call Distribution Group Log in Log out Wrap up 193 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor 195 1 10 3 Forwarding a Waiting Call Manual Queue Redirection 198 1 11 Using User supplied Equipment 199 1 11 1 If a Doorphone Door Opener is Connected 199 1 11 2 If an External Re...

Page 13: ...amming Information 322 4 1 2 Manager Programming 322 4 1 3 Supervisory Monitor ACD Control 324 5 Appendix 333 5 1 List of Operations by Telephone Type 334 5 1 1 List of Operations by Telephone Type 334 5 2 Troubleshooting 342 5 2 1 Troubleshooting 342 5 3 Feature Number Table 346 5 3 1 Feature Number Table 346 5 4 What is This Tone 357 5 4 1 What is This Tone 357 5 5 Revision History 361 5 5 1 PCM...

Page 14: ...Table of Contents 14 Operating Manual ...

Page 15: ...Section 1 Operation This section shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX Operating Manual 15 ...

Page 16: ...must be followed in order to operate the unit safely WARNING For All Telephone Equipment Do not allow rain to fall on the product or expose the product to moisture Do not let water oils or other liquids to splash onto the product Such conditions can lead to fire or electric shock and may impair the performance of the product Do not place the product on an unstable or uneven surface If the product ...

Page 17: ...perating instructions Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation e If the product has been dropped or the cabinet has been damaged f If product performance deteriorates For the PBX Do not insert foreign objects of any kind into this product as they may touch dangerous voltage points or shor...

Page 18: ...ngs must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface while in use The product should never be placed near or over a radiator or other heat source This product should not be placed in a sealed environment unless proper ventilation is provided When this product is no longer in use make sure to detach it from the rac...

Page 19: ...ng ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer b Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other th...

Page 20: ...his requires that at least one party to the conversation is to be aware that it is being recorded In addition the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party The SLT ports are not specifically designed for 3 wire connected eq...

Page 21: ...d You can use the following types of telephone with this PBX Panasonic IP Proprietary Telephone IP PT e g KX NT300 series KX NT500 series Panasonic Digital Proprietary Telephone DPT e g KX T7600 series KX DT300 series KX DT500 series Panasonic Analogue Proprietary Telephone APT e g KX T7700 series Panasonic Portable Station PS e g KX TCA364 KX WT125 Canada only SIP CS compatible Portable Station S...

Page 22: ...e new programmed number if you have changed the feature number Write the new number in 5 3 1 Feature Number Table Appendix Notice The default value of a flexible feature number may vary depending on country area If you use a single line telephone which does not have the or keys it is not possible to access features that have or in their feature numbers Tone You will hear various tones during or af...

Page 23: ...splay Press the Navigator Key Volume Key in the desired direction The contrast or the volume level and the items will change as follows Navigator Key Up Level increases Down Level decreases Right Left ENTER Up Level increases Down Level decreases Right Left Volume Key Up Level increases Down Level decreases Up Level increases Down Level decreases Examples The displays and the illustrations shown a...

Page 24: ...lephone KX UT series SIP phone or S PS Talk or make an announcement desired no Enter the required number Example account code Enter the account code You will hear a busy confirmation dial ring or ringback tone B Tone Busy Tone C Tone Confirmation Tone D Tone Dial Tone R Tone Ring Tone R B Tone Ringback Tone extension no Dial an extension number outside phone no Dial outside phone number phone no D...

Page 25: ...rive at this button Group CO G CO Used to access an idle outside line in a specified outside line group for making outside calls Incoming calls from outside lines in the assigned outside line group arrive at this button Single CO S CO Used to access a specified outside line for making or receiving outside calls Direct Station Selection DSS Used to access an extension with one touch It is also poss...

Page 26: ...g zone automatically For KX UT series SIP phones except KX UT113 KX UT123 and S PSs pressing this button selects an idle parking zone from among the Call Park preset parking zone buttons configured on the phone Set both the Call Park Automatic Park Zone button and the Call Park preset parking zone button Call Log Used to show the incoming call information Call Log for ICD Group Used to have a Call...

Page 27: ...ing caller is leaving a message and if desired intercept the call Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension Also used to access the Unified Messaging system or the voice mail features of a VPS with one touch Network Direct Station Selection NDSS Used to access an extension connected to other PBXs in the network with one touch CTI Used to access CTI feature...

Page 28: ... 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook Telephone types The abbreviations of telephone types are explained in Telephone types in procedures below Telephone types in procedures The following abbreviations are displayed at the top left of each procedure and indicate which types of telephones support the operation However in ...

Page 29: ...r IP PT IP Softphone CA 3 Client PC PC CTI Server Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem WAN IP CS PS SIP Phone SIP CS S PS Voice Processing System Fax Machine SLT CS PS APT DSS Console DPT DSS Console Built in Router 1 ITSP Internet Telephony Service Provider 2 DCE Data Circuit Terminating Equipment 3 CA Communication Assistant 1 1 5 Before Operating the Telephones Operating Manua...

Page 30: ...f the SDN button For details refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension To call using a directory refer to 1 14 2 Using the Directories For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Hands free Operation You can make an intercom call and have a conversation in hands free mode using the SP PHONE button C...

Page 31: ... SLT PS SIP Extn S PS Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 0 9 L CO outside phone no The automatic line access number default varies depending on country area To select an idle outside line in the specified outside line group automatically Outside Line Group Access PT SLT PS SIP Extn S PS Off hook Talk Press G CO or enter outside line group ac...

Page 32: ...tton It will re access the outside line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free Operation You can make an outside call and have a conversation in hands free mode using the SP PHONE button Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment ...

Page 33: ...ising Your Phone 3 1 3 Customising the Buttons Create or edit a Network Direct Station Selection NDSS button Using an Account Code Account Code Entry You may give a specified account code to extension users and check their telephone usage You can specify an account code for each client and check the call duration PT SLT PS SIP Extn S PS Enter Off hook account code Enter account code max 10 digits ...

Page 34: ...ently dialled phone numbers With a One touch Button One touch Dialling Using Numbers Stored at Your Extension Personal Speed Dialling Using Numbers Stored in the PBX System Speed Dialling To a Preset Number by Going Off hook Hot Line Using a Preprogrammed Number Quick Dialling With a One touch Button One touch Dialling You can store a phone number into the flexible button for one touch operation P...

Page 35: ...ing the Directories For SIP phone and S PS users Telephones display only personal speed dialling numbers Using Numbers Stored in the PBX System Speed Dialling You can make calls using speed dialling numbers stored in the PBX PT SLT PS SIP Extn S PS Off hook Dial system speed dialling number 3 digits system speed dialling no Press AUTO DIAL or enter OR To call using a directory refer to 1 14 2 Usin...

Page 36: ...r is dialled You should assign the intercom line as the seized line when going off hook Preferred Line Assignment Outgoing It is possible to increase the delay before Hot Line is activated through system programming This can be useful if you require more time after going off hook to dial another telephone number or extension number Customising Your Phone 3 1 2 Settings on the Programming Mode Pref...

Page 37: ...Number Redial Redialling the Last Number You Dialled Last Number Redial PT SLT PS SIP Extn Off hook Press REDIAL or enter OR SIP Extn S PS Off hook Press REDIAL REDIAL OR Up to 32 digits can be stored and redialled After pressing REDIAL if you hear a busy tone again press REDIAL to retry If you want to log outgoing intercom calls to the outgoing call log consult your System Installer If you have s...

Page 38: ...a Message Waiting Indication Calling Back the Caller Who Left an Indication Message Waiting Joining an Existing Call Executive Busy Override Monitoring Another Extension Call Monitor To an Extension Refusing the Call DND Override Reserving a Busy Line Automatic Callback Busy You can set the telephone to receive callback ringing when a dialled extension becomes idle when your desired outside line t...

Page 39: ...ng within 10 seconds this feature will be cancelled To cancel callback ringing Automatic Callback Busy Cancel Off hook PT SLT PS On hook 4 6 Enter 46 C Tone Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free When you answer the callback ringing the called party s te...

Page 40: ...specified time period this feature will be cancelled Availability of this feature depends on the ISDN service of your telephone company Sending a Call Waiting Notification Call Waiting You can inform the called party that your call is waiting This feature is also known as Busy Station Signalling BSS PT SLT PS Enter 1 While hearing a busy tone 1 1 2 4 When the Dialled Line is Busy or There is No An...

Page 41: ...r does not answer your call you can leave a notification so that the called party may call you back For an extension receiving a message waiting indication As a message receiver the Message button light or Message Ringer Lamp lets you know that a call has been received If you receive notification you can call the caller back by a simple operation For an extension leaving a message waiting indicati...

Page 42: ... UT series S PS Press MESSAGE Off hook Talk S PS SIP Extn Off hook Enter 2 2 Enter 70 0 7 Talk Performing this operation after receiving multiple waiting indications will call back the extension that left the most recent message waiting indication To clear message waiting indications left on your extension 1 2 4 When the Dialled Line is Busy or There is No Answer 42 Operating Manual ...

Page 43: ...extensions or various incoming call distribution groups In other words you can monitor the message waiting notifications of other telephones A single line telephone extension user will receive a special dial tone as message waiting notification when going off hook The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button...

Page 44: ... 3 PT PS Talk 3 B Tone C Tone Parties in the conversation Party joining the call During a conversation C Tone Talk A three party conversation is now established CO OR SDN SIP phone users cannot use this feature but other extensions can call them using Executive Busy Override To join another conversation you must have Executive Busy Override enabled at your extension through COS programming It is p...

Page 45: ...check the caller information of the call to another extension on the display Then you can choose to monitor the call if necessary To monitor PT SLT PS Enter 5 5 Off hook C Tone Monitoring starts B Tone Press red DSS PDN or SDN or dial extension number extension no SDN OR OR PDN OR DSS A busy tone is heard and the caller information of the call to another extension is displayed SIP phone users cann...

Page 46: ...y the ISDN To access Off hook On hook PT PS Press ISDN service Or press ISDN service and then enter service code and then press ISDN service again outside line Seize outside line If all required digits are stored Requires to dial additional digits service code OR ISDN Service ISDN Service ISDN Service Availability of features depends on the ISDN service of your telephone company Customising Your P...

Page 47: ...alling is not available This feature is not available when the called party s telephone is in the Voice Call Deny mode Customising Your Phone 3 1 2 Settings on the Programming Mode Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 1 2 7 Calling without Restrictions Using Your Calling Privileges at Another Extension Remote COS Access Using Your Calling...

Page 48: ...fication Code Entry Off hook PT SLT PS SIP Extn S PS 7 4 Enter 47 Enter verification code PIN verification code Enter verification code max 4 digits Enter verification code PIN max 10 digits If a wrong verification code PIN is entered you hear an alarm tone desired phone no Dial desired phone number Seize an outside line before entering an outside phone number C Tone D Tone PIN Personal Identifica...

Page 49: ...rity Mode Trunk Security Mode Off hook Dial DISA phone number Enter extension PIN or verification code PIN max 10 digits DISA phone no In All Security Mode Off hook 7 4 Enter 47 Dial your extension number or enter and then verification code your extension no verification code OR Dial desired extension number desired extension no Dial desired extension number desired extension no extension PIN veri...

Page 50: ...one D Tone DISA phone no PIN Personal Identification Number your extension no verification code OR verification code PIN Callers from preprogrammed outside numbers can access the PBX through DISA without a password extension PIN verification code PIN DISA Automatic Walking COS When making an outside call using Walking COS through DISA the CLIP number for that call will be that of the extension sei...

Page 51: ... extension simply by pressing a single digit 0 9 from the options given the prerecorded message 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting You can set the following features on your telephone from another extension or through DISA Call Forwarding FWD Do Not Disturb DND Changing the Log in Log out Status of Extensions Absent Message Extension Dial Lock Time S...

Page 52: ...tone Dial desired feature number 7 4 Dial DISA phone number DISA phone no extension no your extension no R B Tone DISA message extension PIN extension no desired feature no C Tone D Tone PIN Personal Identification Number From Outside Telephone 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting 52 Operating Manual ...

Page 53: ...the Programming Mode Preferred Line Assignment Incoming Select the seized line when going off hook Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 3 1 3 Customising the Buttons Create or edit an Incoming Call Distribution Group ICD Group Primary Directory Number PDN or Secondary Directory Number SDN button 1 3 2 Answering Hands free Hands free Answe...

Page 54: ...ing your desk The following types of pickup are available Group Call Pickup Picks up a call within your group Directed Call Pickup Picks up a specified extension s call PT SLT PS SIP Extn S PS Off hook Press flashing DSS Enter 40 and then dial group number 2 digits Or enter 41 and then dial extension number Talk Group Directed 4 0 OR 1 4 group no extension no OR DSS C Tone Caller Information Displ...

Page 55: ...the same call pickup group The user can view the caller s information on the LCD while their PT is idle You can pick up the call by pressing the ANSWER soft button To pickup a call Press ANSWER Talk PT ANSWER While displaying monitoring information for a call pickup group Available telephones are as follows IP PTs 1 DPTs 1 While the caller information is displayed on the LCD going off hook will no...

Page 56: ...earing a tone Enter 42 2 4 site ID Enter the site ID 2 digits 01 16 C Tone You can also receive a paging announcement via a speaker with this operation 1 3 5 Using the ANSWER RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets With the ANSWER button you can answer all incoming calls With the RELEASE button you can disconnect the line during or after a conversa...

Page 57: ...o a waiting caller Press ANSWER Talk PT While hearing a call waiting tone ANSWER To transfer an outside call to an extension with a one touch operation Press DSS PT During a conversation Press RELEASE The called party answers The other party is placed on hold and the destination extension is called immediately DSS RELEASE To end a conversation Press RELEASE PT During a conversation RELEASE 1 3 5 U...

Page 58: ... or after the calling party hangs up You will receive the information on the malicious call later on To request MCID Talk or on hook During a conversation or when hearing a reorder tone after the calling party hangs up PT SLT PS Enter 7 3 Press TRANSFER or Recall hookswitch OR 7 3 OR OR C Tone Availability of this feature depends on the ISDN service of your telephone company 1 3 6 Identifying Mali...

Page 59: ...ws When the transferring party presses the TRANSFER button to transfer a call the Caller ID of the transferring party is sent to the transfer destination party When pressing the TRANSFER button to transfer a call received from an outside line if the transfer destination is using a PT the transferred call will be received to the INTERCOM button The call will be recorded as an intercom call from the...

Page 60: ...Other than KX UT series and S PS Press HOLD C Tone This step can be omitted KX UT series and S PS only HOLD OR XFER KX UT series and S PS only For SIP phone users instead of going on hook if you press the TRANSFER button KX UT series except KX UT670 Transfer Cancel button KX UT670 once or the HOLD button non KX UT series once or twice depending on the telephone being used you can return to the hel...

Page 61: ... touch Transfer feature during a conversation with an extension Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature On hook Talk Seize outside line During a conversation PT PS Press TRANSFER Dial outside phone number outside line outside phone no C Tone On hook Talk Seize outside line During a conversation SLT Press Recall hookswitc...

Page 62: ...return to the held call The call with the transferred party will be disconnected Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period and the call will be disconnected To return to the held call before the destination answers press the TRANSFER button the corresponding CO ICD Group INTERCOM or DN button or the hookswitch Custom...

Page 63: ... 62 2 6 Press Recall hookswitch C Tone This step can be omitted To retrieve the held call press the TRANSFER button Recall hookswitch Even if you go on hook while transferring a call it is transferred After the call is transferred the line becomes idle Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button 1 4 1 Transferring a Call Call Transfer Operating Manual 63...

Page 64: ...line outside phone no TRANSFER C Tone On hook Talk Seize outside line During a conversation Press TRANSFER Dial outside phone number outside line outside phone no C Tone SIP Extn S PS XFER KX UT series and S PS only On hook Talk Seize outside line During a conversation SLT Press Recall hookswitch Dial outside phone number outside line outside phone no C Tone 1 4 1 Transferring a Call Call Transfer...

Page 65: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a One touch Dialling button store the Blind Transfer feature number 1 4 2 Holding a Call Holding Holding in a System Parking Zone Call Park For users of non KX UT series SIP phones The holding operation for SIP extension users may differ from the steps in this section and may vary depending on the type of telephone being used Hold...

Page 66: ...PS Press HOLD or press TRANSFER and then enter 50 C Tone OR 0 5 C Tone SLT During a conversation On hook Enter 50 Press Recall hookswitch 0 5 C Tone SIP Extn S PS During a conversation On hook HOLD Press HOLD OR 1 4 2 Holding a Call 66 Operating Manual ...

Page 67: ...line number To retrieve an intercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Press CO or enter 53 and then held line number 3 digits Enter 51 holding extension no OR DSS 1 5 Press flashing CO or INTERCOM or enter 50 C Tone CO held line no 3 5 OR A confirmation tone is heard 0 5 OR CO OR A con...

Page 68: ...om call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number Talk Talk Talk Enter 53 Enter 51 holding extension no 1 5 C Tone held line no 3 5 A confirmation tone is heard HOLD KX UT133 KX UT136 KX UT248 KX UT670 S PS Press flashing S CO or DN Other than KX UT133 KX UT136 KX UT248 KX UT670 S PS Press HOLD OR OR S CO DN Dial held line...

Page 69: ...Hold mode If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another CO ICD Group INTERCOM or DN button to make or answer another call For the Call Hold Retrieve operation using a PDN SDN button refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension Holding in a System Parking Zone Call Park You can put a call ...

Page 70: ... During a conversation Press Recall hookswitch OR SLT On hook If you hear a busy tone enter another parking zone number Enter 52 Enter a specified parking zone number 2 digits parking zone no 2 5 C Tone To retrieve Call Park Retrieve PT PS KX UT133 KX UT136 KX UT248 KX UT670 S PS Press a flashing Call Park Call Park PT SLT PS SIP Extn S PS Off hook Enter 52 Dial stored parking zone number 2 digits...

Page 71: ...n retrieving a parked call there is no held call Confirm the stored parking zone number After you park a call you can perform other operations Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Call Park button or Call Park Automatic Park Zone button 1 4 3 Talking to Two Parties Alternately Call Splitting When talking to one party while the other party is on hold you can swap th...

Page 72: ...ther party s extension number Press HOLD extension no C Tone The other party will be on hold Press HOLD KX UT133 KX UT136 KX UT248 KX UT670 S PS During a conversation Press the flashing DN or S CO Talk to the other party Talk to the original party Dial the other party s extension number Press HOLD extension no C Tone The other party will be on hold OR S CO DN Press HOLD This step can be omitted if...

Page 73: ...swering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting You must activate this feature to use it Default Disable No call Intercom calls No tone Outside calls You can answ...

Page 74: ...es are extensions Press CO ICD Group PDN SDN or INTERCOM Talk to the new party OR CO ICD Group OR SDN PDN OR OR SLT While hearing a tone Enter 50 0 5 Talk to the new party Press Recall hookswitch C Tone KX UT113 KX UT123 While hearing a tone Talk to the new party Press HOLD C Tone 1 4 4 Answering Call Waiting 74 Operating Manual ...

Page 75: ... 1 or hold 2 2 it and then retrieve the first call 2 1 To disconnect the second call and then talk to the original party PT PS During a conversation Off hook On hook Talk to the original party Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR KX UT113 KX UT123 During a conversation Off hook On hook Talk to the original party Press HOLD 1 4 4 Answering Call Waiting Operating M...

Page 76: ...O OR S CO DN PT SLT PS During a conversation Off hook On hook Talk to the original party Enter 50 0 5 C Tone 2 2 To hold the second call and then talk to the original party After holding it you can talk to the original party Then you can disconnect it and then talk to the new party again 1 4 4 Answering Call Waiting 76 Operating Manual ...

Page 77: ...k to the new party Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR KX UT113 KX UT123 Press HOLD During a conversation Talk to the original party Off hook On hook Talk to the new party Press HOLD 1 4 4 Answering Call Waiting Operating Manual 77 ...

Page 78: ...ter 50 0 5 C Tone C Tone Depending on the type of your telephone you may be able to talk to the other party using the speaker and the microphone Off hook Call Announcement OHCA or you can receive an announcement through the handset Whisper OHCA if you are having a conversation using the handset Refer to 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA The call...

Page 79: ...lephone company While hearing a tone PT PS KX UT series S PS While hearing a tone PT SLT PS Press FLASH RECALL or EFA Enter 60 6 0 Press TRANSFER or Recall hookswitch OR OR OR EFA To return to the original party repeat the operation In this case the FLASH RECALL button on a proprietary telephone KX UT series SIP phone or S PS must be set to External Feature Access EFA mode through system programmi...

Page 80: ...call Even if you add more parties only the newly lit DN button is lit up for the call To establish a conference call Press CONF or TRANSFER Press CONF Dial desired phone number Seize an outside line before dialling an outside phone number PT PS Talk with multiple parties During a conversation desired phone no Talk to the new party OR C Tone C Tone Press CONFERENCE Press CONFERENCE Dial desired pho...

Page 81: ...ine before dialling an outside phone number Press TRANSFER C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize an outside line before dialling an outside phone number Press Recall hookswitch C Tone 1 4 5 Multiple Party Conversation Operating Manual 81 ...

Page 82: ...COM corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties C Tone OR 3 SDN PDN OR OR OR CO ICD Group OR SDN PDN OR OR To add four or more parties to a conference PT PS KX UT series S PS Press CONF Press CONF Dial desired phone number desired phone no Seize an outside line before dialling an outside phone number Talk During a conversation Talk C...

Page 83: ...rresponding to the party on hold Talk with multiple parties Press CONF Press CONF C Tone OR CO ICD Group OR SDN PDN OR To talk to two parties alternately in a three party conversation During a conversation PT PS Press TRANSFER During a conversation SLT Press Recall hookswitch 1 4 5 Multiple Party Conversation Operating Manual 83 ...

Page 84: ...more parties you cannot disconnect one party and maintain the conversation with the other parties Non KX UT series SIP phone users cannot originate a conference call but can be added as a member When a KX UT series SIP phone or S PS user originates a conference call and one of the other parties leaves the conference the KX UT series SIP phone or S PS user will still be able to talk to the remainin...

Page 85: ...cified timeout The originating extension user will hear an alarm tone before timeout The call is disconnected when the timer runs out unless the originating extension returns to the conference Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Conference button Leaving a Conference Leaving Three party Conference The person who originated a conference with two other parties can l...

Page 86: ...a three party conference To leave a conference call involving two outside parties and have the conversation continue your extension must be enabled to transfer calls to outside lines through COS programming Letting a Third Party Join Your Call Privacy Release You can let a third party join your current outside call and establish a three party conversation You can also leave the conversation and th...

Page 87: ...versation is now established Talk C Tone Only an S CO button can be used for this operation You can leave a three party conversation and let the two other parties talk by simply going on hook Adding a Third Party during a Conversation Using the ISDN Service Three party Conference 3PTY by ISDN Press CONF Dial desired phone number Seize an outside line before dialling an outside phone number PT PS T...

Page 88: ... phone number Press TRANSFER Enter 62 2 6 C Tone Enter 3 3 C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize an outside line before dialling an outside phone number Press Recall hookswitch C Tone Enter 62 2 6 C Tone 1 4 5 Multiple Party Conversation 88 Operating Manual ...

Page 89: ...TE During a conversation OR VOICE CALL MUTE OR The AUTO ANS MUTE or VOICE CALL MUTE button light for PTs or the SP PHONE button light for KX UT series SIP phones shows the current status as follows Off Normal Flashing red Mute If mute is used during OHCA it will become Handset Mute PS and S PS users Refer to the documentation for your phone 1 4 7 Letting Other People Listen to the Conversation Off...

Page 90: ...u Decrease the volume If the other party reports that your voice echoes Use the telephone in a room that has curtains carpeting or both If parts of the conversation cannot be heard If you and the other party speak at the same time parts of your conversation may be lost To avoid this try to speak alternately 1 4 8 Using the Headset Headset Operation You can have a conversation using a headset In th...

Page 91: ...with connected Bluetooth Modules 3 m or more apart from each other Also if a Bluetooth headset is in use near a telephone with a connected Bluetooth Module other than the one it is registered to noise may be heard Move away from the telephone and closer to the one it is registered to to improve the signal Noise Signals are transmitted between this module and the Bluetooth headset using radio waves...

Page 92: ...t through headset operation For KX NT500 series except KX NT551 KX DT543 KX DT546 KX UT133 KX UT136 KX UT248 and KX UT670 telephone users You can use Electric Hook Switch EHS headsets For the latest information about headsets that have been tested with this unit consult your dealer Customising Your Phone 3 1 2 Settings on the Programming Mode Headset Operation Select the equipment to use 3 1 3 Cus...

Page 93: ...s to the PDN extension Call Transfer Using SDN Button Extensions that have an SDN button are called SDN extensions The extension that is registered as the destination of an SDN button must have at least one PDN button One extension can have up to 8 PDN buttons An extension can have only one SDN button for each PDN extension The button light of each PDN SDN button shows the current status as follow...

Page 94: ... Dial to call the corresponding PDN extension the SDN button light shows the current status of the destination extension as follows Green on You are using the line Red on The line is being used The PDN extension or another SDN extension when multiple extensions have SDN buttons to a same PDN extension is using the line Even if a PDN extension has set Do Not Disturb DND you can call the extension a...

Page 95: ...all is not retrieved within a specified time you will hear an alarm as a reminder Hold Recall If an outside call is not answered within a specified time it is automatically disconnected If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another PDN button to make or answer another call Call Transfer Using SDN Button You can transfer a call ...

Page 96: ...s you used that SDN button to answer an incoming call Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Incoming Select the seized line when going off hook 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook 3 1 3 Customising the Buttons Create or edit a Primary Directory Number PDN or Secondary ...

Page 97: ...the call within a specified time period Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Follow Me From If you fail to set the above mentioned All Calls to forward before you leave your desk you can set the same feature from the destination extension Incoming calls can be forwarded up to four times You can set the UM...

Page 98: ...extension PT SLT PS your extension no On hook Dial your extension number Enter 7 or 8 7 8 Follow Me Follow Me Cancel Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 0 to 2 as you desire C Tone When using a proprietary telephone you can set or cancel Call Forwarding by pressing the FWD DND button fixed button instead of 710 When using a KX UT series SIP phone except ...

Page 99: ...side line access no C Tone ICD Group Incoming Call Distribution Group For Cancel go on hook directly after entering ICD Group extension number destination extension no For KX UT series SIP phones except KX UT670 when Call Forwarding or Do Not Disturb is enabled FWD DND appears on the display in stand by mode For KX UT670 when Call Forwarding or Do Not Disturb is enabled a status icon appears on th...

Page 100: ...s because a the light patterns of the FWD DND Both calls button including FWD DND button fixed button and the Group FWD Both calls button will indicate the setting for either outside calls or intercom calls but not both Note The FWD icon on PS display reflects the setting for outside calls only b pressing the FWD DND Both calls button including FWD DND button fixed button or the Group FWD Both cal...

Page 101: ...nations for up to 4 Virtual PSs in an Incoming Call Distribution ICD Group to ring together with other ICD Group members for calls to the group The following settings are available Switching the FWD DND status and setting FWD destination for outside intercom calls Timer for No Answer and Busy No Answer Forwarding status on off and outside destinations to ring in parallel for outside calls for up t...

Page 102: ...gain to switch the status To switch FWD DND status for intercom calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for intercom calls is displayed Press the fixed FWD DND button again to switch the status 2 Enter 2 When you switch the FWD DND status any FWD destination that was set previously is not cleared 1 6 1 Forwarding Calls 102 Opera...

Page 103: ...TORE 0 FWD DND off DND on 1 2 5 3 4 FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer OR destination extension no max 32 digits outside phone no outside line access no While on hook when in FWD DND Setting Mode Press STORE to set OR Enter 2 to 5 1 2 Intercom Calls Outside Calls OR A confirmation tone will be heard Enter 0 or 1 This step can be omitted 1 6 1 Forwarding Calls Operating Manual ...

Page 104: ...e line access no While on hook Press ENTER to set OR A confirmation tone will be heard FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer FWD All FWD BSY FWD NA FWD B NA FWD DND off DND on Enter To set the timer for No Answer and Busy No Answer PT Press the fixed FWD DND button Press STORE to set While on hook when in FWD DND Setting Mode Enter time seconds 0 120 time A confirmation tone will...

Page 105: ...S 4 Enter 0 Only one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs It is possible to switch the forwarding status on off of a virtual PS by entering the number 4 7 of that extension then pressing the fixed FWD DND button instead of pressing the AUTO DIAL STORE button Forwarding Your Calls Using ISDN Service Call Forwarding CF by ISDN All calls are forwar...

Page 106: ...r 7 5 On hook 7 5 your MSN Enter your multiple subscriber number MSN Enter C Tone outside line no Enter Enter outside line number 3 digits Enter 1 1 The display shows the selected type 1 6 2 Showing a Message on the Caller s Telephone Display Absent Message You can show the reason you do not answer if the caller uses a Panasonic display proprietary telephone There are eight preprogrammed messages ...

Page 107: ...e Month Day PT SLT PS SIP Extn S PS Off hook Enter 750 7 5 0 On hook Enter C Tone To cancel Off hook Enter 0 0 On hook PT SLT PS SIP Extn S PS Enter 750 7 5 0 C Tone Enter the desired value in the positions You must enter the correct number of characters as represented by the using 0 to 9 or The preprogrammed messages can be changed through system programming To create your personal message Messag...

Page 108: ... set the new PIN and unlock your extension by entering it If your extension is locked by this feature it cannot perform features as follows Making outside calls Changing the call forwarding destination If you do not set extension PIN you cannot lock and unlock your extension To make an outside call while your extension is locked Off hook PT SLT PS 7 4 Enter 47 extension PIN extension no your exten...

Page 109: ... After you make an outside call Extension Dial Lock is automatically activated again 1 6 3 Preventing Other People from Using Your Telephone Extension Dial Lock Operating Manual 109 ...

Page 110: ...nter 33 Wait for an answer paging group no 3 3 C Tone If the group which you paged is already being used for paging you hear a busy tone Paging and then Transferring a Call Announce Talk On hook During a conversation PT SLT PS Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The other party is placed on hold Dial paging group number 2 digits...

Page 111: ...s paging group no 3 3 C Tone OR KX UT series and S PS Press TRANSFER Other than KX UT series and S PS Press HOLD HOLD OR XFER After you go on hook the caller can talk to the person who answers the page 1 7 2 Answering Denying a Paging Announcement To answer PT SLT PS SIP Extn S PS Enter 43 Talk Off hook 3 4 C Tone KX UT series Press any dial key 0 9 Talk dial key 1 7 2 Answering Denying a Paging A...

Page 112: ...lable Conference Mode the called parties can join the conversation automatically Conference Mode Broadcast Mode the called parties can hear the caller s voice announcement and then be allowed to join the conversation by the caller Broadcast Mode If you dial a conference group number that is in use for another conversation you will hear a busy tone and cannot establish a multiple party conversation...

Page 113: ...you may not combine it with numeric digits For details refer to Join After Time Out A conversation can be established with a maximum of 8 parties including the caller If the Hands free Answerback feature is enabled the called extension can answer the conference group call without going off hook KX UT series SIP phones do not support the Hands free Answerback feature for a conference group call Wit...

Page 114: ... to Flash Recall mode through system programming Broadcast Mode If this mode is selected through system programming the caller can call multiple parties in a conference group make a voice announcement and then establish a multiple party conversation with the called parties This conversation will be heard by all called parties Called parties can listen to the announcement simply by going off hook T...

Page 115: ...d by itself i e you may not combine it with numeric digits For details refer to Join After Time Out With PTs and KX WT125 Canada only KX TCA175 KX TCA275 KX TCA185 KX TCA285 KX TCA385 PSs a conference group call can be automatically answered without going off hook This mode is selected through system programming If the Hands free Answerback feature is enabled the called extension can answer the co...

Page 116: ...ined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the conference group call Press FLASH RECALL In this case the FLASH RECALL button must be set to Flash Recall mode through system programming If the maximum number of parties who can actively participate in the conversation is set to 32 through system programming the keys on the conference origi...

Page 117: ...ion by pressing any dial key 0 9 during the voice announcement By assigning PSs with the Hands free Answerback feature enabled to a conference group the caller can create a wireless paging system All of the called PS users with the Hands free Answerback feature enabled will hear the voice announcement Then any PS user can respond by pressing any dial key and their reply will be heard by all of the...

Page 118: ... conference group call with an entry code PT SLT PS SIP Extn S PS Off hook Talk Dial conference group number 1 digit Enter 32 conference group no 3 2 C Tone Enter entry code max 8 digits Enter entry code Wait for an answer For an extension joining the conversation To join a conversation with an entry code Off hook Talk PT SLT PS SIP Extn S PS Dial conference group number 1 digit Enter 32 conferenc...

Page 119: ...feature only when the conference group call has already been established between the extension originating a conversation and at least one member To join a conversation that is already in progress extensions outside telephones must be using an idle extension with no held calls If a conversation has reached the maximum number of participants this feature cannot be used to join the conversation Star...

Page 120: ...ubscribers Hospitality Mode If your service mode is set to Hospitality Mode available features such as listening to messages personal greetings etc may be limited according to the COS settings for your mailbox Before You Begin In order to use the Unified Messaging system as a subscriber you need to know the following information The System Manager can help you if you do not know this information T...

Page 121: ...riber s Name Personal Greeting Messages Your Unified Messaging system may be programmed to initiate a Subscriber Tutorial the first time you log in to your mailbox If the Subscriber Tutorial is enabled Unified Messaging system prompts will guide you through the mailbox configuration process Logging in to Your Mailbox In order to access Subscriber Services to play messages change mailbox settings e...

Page 122: ...using the MESSAGE button please press the MESSAGE button before going off hook Manual log in PT SLT PS SIP Extn S PS Off hook 6 your mailbox no your password Enter your password and Enter and your mailbox number You can skip this step if your mailbox requires no password Enter your mailbox Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating ext...

Page 123: ...of new messages These announcements depend on the mailbox settings and Class of Service COS settings of your mailbox Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button Subscriber Tutorial Easy Mailbox Configuration Your Unified Messaging system may be programmed to present a Subscriber Tutorial to you the first time you log in to yo...

Page 124: ...s is name I can t take your call right now Busy Signal Greeting Heard by callers when you are on another call A common example might be This is name I m on another call right now After Hours Greeting Heard by callers when the Unified Messaging system is in night mode A common example might be This is name I ve gone home for the day If you do not record a greeting message a prerecorded greeting mes...

Page 125: ...o end recording 1 Enter 2 to accept 2 2 1 3 4 Review Accept Record the message again Add Delete and exit On hook Enter 2 to accept Enter your new password and Enter 1 OR Log in to your mailbox State your name C Tone Record your greeting message C Tone To record your greeting messages Enter the desired option CAUTION It is strongly recommended that a password of 16 numbers be used for maximum prote...

Page 126: ...ommon example might be This is name I m on another call right now After Hours Greeting Heard by callers when the Unified Messaging system is in night mode A common example might be This is name I ve gone home for the day Personal Greeting for Caller ID Heard by callers from preprogrammed telephone numbers For details refer to Personal Greetings for Caller ID Temporary Greeting A special greeting t...

Page 127: ...e the greeting message and exit Record or delete other greeting messages as necessary by following the prompts or go on hook 2 1 3 4 5 No Answer Greeting Busy Signal Greeting After Hours Greeting Caller ID Greeting Temporary Greeting Absent Message Greeting On hook OR The greeting will be deleted go on hook to finish Log in to your mailbox Record your greeting message C Tone If you go on hook with...

Page 128: ...r ID numbers to a personalised greeting they will hear the appropriate greeting when they call you instead of your other greeting messages normally played for callers You can record 4 personalised greetings and assign 8 callers to each greeting Record your personalised greetings before assigning Caller ID numbers This feature may be disabled by the System Administrator or System Manager for your m...

Page 129: ...r the personalised greeting number 1 4 personalised greeting no Enter 414 1 4 4 Enter 2 to accept 2 Delete the announced number Keep the number and announce the next number then repeat this step 1 2 Enter 1 or 2 Add a Caller ID number then go to STEP B in To assign Caller ID numbers for the first time Delete a Caller ID number Review all assigned Caller ID numbers then go on hook to finish 1 2 Ent...

Page 130: ... name PT SLT PS SIP Extn S PS Enter 431 On hook Enter 2 to accept 2 Log in to your mailbox 3 1 4 Enter 1 to end recording 1 Enter 433 to delete your subscriber name then go on hook to finish State your name C Tone Common Service Commands and Navigation Commands Commands for Changing the Current Unified Messaging System Service After going off hook and pressing the MESSAGE button 1 Voice Mail Trans...

Page 131: ...ager service System Manager service 1 If pressed while in Subscriber Service you will be prompted to enter the desired mailbox number 2 If pressed while in Subscriber Service you will return to the Subscriber Service Main Menu Commands 5 and 7 are available only after you have accessed Subscriber Service Some commands may not be available depending on the COS settings of your mailbox When Using Vo...

Page 132: ...date and time of the message and the message sender s information To play messages PT SLT PS SIP Extn S PS Enter 1 3 or 91 Log in to your mailbox Follow the prompts as necessary 2 1 Voice messages Fax message envelopes All messages Listen to the message Pressing during message playback will return you to the previous menu You can then select another message type to listen to New messages Old messa...

Page 133: ...t message playback ü ü ü 8 4 During playback only Increase playback volume ü ü ü 8 5 During voice message playback only Set a Bookmark for the voice message To restart message playback press 8 ü ü 8 6 For voice messages only Start playback at the Bookmark for the voice message ü ü 9 During playback only Fast forward ü ü ü Save this message as new After saving the message the next message will be p...

Page 134: ... default Level 4 Level 5 Printing Fax Messages You can print faxes received in your mailbox when you play back a fax message envelope Also you can set Automatic Delivery to immediately print any faxes received in your mailbox to a specified fax machine To print a fax message PT SLT PS SIP Extn S PS After listening to the fax message envelope Enter 7 7 fax no OR On hook Enter the fax number and aga...

Page 135: ... the middle of the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 To clear the default fax number please use Web Maintenance Console refer to Automatic Delivery Status Default Fax Number 0 9 T in Editing Settings in Web Maintenance Console in 3 2 1 User Programming Boo...

Page 136: ...ther calling back the caller or by leaving a message in the caller s mailbox Calling back is possible when the person who left you the message is another subscriber Calling back outside callers is possible if their Caller ID information is received by the system however this feature may be disabled by the System Administrator or System Manager for your mailbox Replying by leaving a message in the ...

Page 137: ... you cannot reply to receipt messages Only new and old messages can be replied to To reply to a deleted message recover the message first refer to Recovering Deleted Messages To call back the message sender PT SLT PS SIP Extn S PS Enter 4 4 Enter 1 to call the sender During or after voice message fax message envelope playback 1 1 8 3 Message Playback and Related Features Operating Manual 137 ...

Page 138: ...g by pressing 2 If you pause for more than 20 seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the Unified Messaging system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be deliv...

Page 139: ...ox number a personal group distribution list number and or a mailbox group number mailbox no OR OR personal group distribution list no mailbox group no 1 Transfer the message without recording comments Record comments 2 Enter 1 or 2 OR Enter 2 to accept 2 On hook To record your comments Record your comments C Tone To specify the recipients by name dialling by name PT SLT PS SIP Extn S PS Enter 5 5...

Page 140: ...ox when your mailbox is not programmed for Automatic Log in or when you are calling from a telephone number not programmed for Automatic Log in Ask your System Administrator what telephone number you should dial in order to access the Unified Messaging system remotely Remote automatic log in From Outside Telephone Enter 9 when finished 9 On hook Call an extension Call the operator Follow the promp...

Page 141: ...t ensure that an unauthorised third party is not allowed access to your extension 1 8 4 Sending Messages Message Delivery Personal Group Distribution Lists External Message Delivery External Message Delivery Lists Receiving External Delivery Messages You can record messages and send them to other subscribers to extension users who do not have mailboxes and even to outside parties Messages can be s...

Page 142: ...to Personal Group Distribution Lists Enter a Mailbox Group number these must be created by the System Administrator For more information consult your System Administrator To specify the recipients by name Enter the first few letters of the subscriber s name Dialling by Name feature Once you have specified the recipients you can record a message Before sending your message you can set any of the fo...

Page 143: ... mailbox group number mailbox no OR OR personal group distribution list no mailbox group no Go to To record your message Enter 2 to accept 2 To specify recipients by name dialling by name Go to To record your message Enter 1 1 Enter the first 3 or 4 letters of the desired recipient s name 1 Select the announced name Hear the next name Repeat the current name 3 Enter 1 2 or 3 desired recipient s na...

Page 144: ...ecipients You can pause and resume recording by pressing 2 If you pause for more than 20 seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 ...

Page 145: ... subscriber to the list 2 On hook 1 Add more subscribers to the list End 2 Enter 1 or 2 OR To continue State the group name C Tone To delete members from personal group distribution lists PT SLT PS SIP Extn S PS Enter 44 4 Log in to your mailbox 4 Enter the desired personal group distribution list number 1 4 desired personal group distribution list no Enter 3 to delete a group member On hook 1 Del...

Page 146: ...bers and or extension numbers and once the party on the other end answers the call your recorded message will be played back You can specify message recipients by Extension number Outside telephone number External Message Delivery List number refer to External Message Delivery Lists Unlike recipients who have their own mailboxes you have no way of knowing who may answer the call when the Unified M...

Page 147: ... to the message 4 digit password Press if you do not want to set a password Enter for immediate delivery Enter 1 to end recording 1 Go to To record your message To set message delivery time go to To set message delivery time Continued on next page Enter 1 1 C Tone To specify a extension instead of an outside telephone number enter the extension number then skip the next step If you are using an IS...

Page 148: ...nued from previous page To set message delivery time Go to To record your message Enter the desired delivery time and desired delivery time 1 AM PM 2 OR Enter 1 for AM 2 for PM Enter the day of the month for delivery and desired day of the month for delivery Enter 2 to accept 2 1 Request a receipt Continue 2 Enter 1 or 2 OR On hook To record your message Record your message Enter 2 to accept 2 Ent...

Page 149: ...f outside telephone numbers For more information consult your System Administrator Auto Receipt is not enabled by default For more information consult your System Administrator External Message Delivery Lists Your external message delivery lists allow you to send messages to several outside parties and extension users who do not have their own mailboxes at once refer to External Message Delivery Y...

Page 150: ...OR To continue Enter 1 1 C Tone OR If you are using an ISDN or SIP line in en bloc dialling mode to insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 To delete members from an external message delivery list PT SLT PS ...

Page 151: ...ge 1 When a recipient answers the call Enter 2 to reply 2 To end the call press then go on hook to finish 1 Make the message urgent Continue 2 Enter 1 or 2 OR 1 Make the message private Continue 2 Enter 1 or 2 OR On hook Record a reply C Tone If the recipient enters an incorrect password 3 times the system will announce the following information if it has been programmed This information can help ...

Page 152: ...ilable to answer calls the system will ring your extension and play back the name of the caller You can then answer the call if you choose If you do not or cannot answer the call the call will be handled according to the settings you have made for Incomplete Call Handling for No Answer Intercom Paging The Unified Messaging system will page you using the Intercom Paging feature The call will not ri...

Page 153: ... on another call These calls are considered busy calls You have set Call Blocking refer to Call Transfer The status you set for Incomplete Call Handling determines what happens to these calls You can set one or more of the following for no answer calls and for busy calls separately If you select more than one option the caller will be prompted to select his or her desired option Leaving a Message ...

Page 154: ...ead of you Your calls can be transferred to your Covering Extension in 2 ways By the Incomplete Call Handling Feature When the Incomplete Call Handling feature handles the call i e if you do not answer if you are on another call or if you have set Call Blocking it will be transferred to your Covering Extension if you have set Incomplete Call Handling to Transfer to Covering Extension refer to Inco...

Page 155: ...o an outside telephone if authorised You can do this even when you are away from the office This feature may be disabled by the System Administrator or System Manager for your mailbox There are 6 forwarding settings available FWD All Forwards all incoming calls to a specified extension number FWD Busy Forwards all incoming calls to a specified extension number when you are already on another call ...

Page 156: ... set a telephone number and wish to change it press 1 after selecting telephone number 1 or 2 OR Before you can forward your calls to an outside telephone you should first store the telephone numbers you plan on using with this feature You can store 2 telephone numbers for use with Remote Call Forwarding If you change one of the outside telephone numbers for Remote Call Forwarding you will need to...

Page 157: ...r telephone number Dial the outside party s telephone number max 32 digits including outside line access number outside party s telephone no STEP A STEP B Enter required number OR OR This option is announced only if you are authorised to use it through system programming for PBX COS Class of Service settings and UM COS settings For more information consult your System Administrator Assigning and C...

Page 158: ...u are using a PRI line you may need to enter at the end of outside telephone numbers Consult your System Administrator for more information Voice Mail Transfer If you cannot answer calls you can forward them to your mailbox You can select the type of incoming calls Intercom Calls Outside Calls Both Calls that are forwarded If your telephone has a Message button the Message light turns on when a me...

Page 159: ...esire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 To forward a call to your mailbox while it is ringing Press Voice Mail Transfer PT PS Voice Mail Transfer While on hook To transfer a call to a mailbox Press DSS or dial desired extension number Press Voice Mail Transfer PT PS Voice Mail Transfer During a conversation desired ...

Page 160: ... while it is ringing Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button 1 8 6 Other Features Interview Mailbox Message Waiting Notification Personal Caller Name Announcement Live Call Screening LCS Recording Your Conversation Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver Personal Custom Service Setting ...

Page 161: ...S PS Enter 921 On hook Log in to your mailbox 2 1 9 1 Change record or re record this question Skip to the next question then repeat this step Skip to the previous question then repeat this step Select a specific question Enter the question number and then repeat this step Enter the desired option 2 Record the question Enter 2 to accept 2 Enter 1 to end recording 1 3 4 To continue Change another q...

Page 162: ...hook Log in to your mailbox 5 3 Enter 1 to toggle between Interview Mode interview mailbox and Message Recording Mode regular mailbox 1 Not all subscribers have interview mailboxes For more information consult your System Administrator Message Waiting Notification The Message Waiting Notification feature lets you know you have received new messages in your mailbox by Message Waiting Lamp The messa...

Page 163: ...th a 6 line Display PT For more information consult your System Administrator To turn Message Waiting Lamp Notification On Off PT SLT PS SIP Extn S PS Enter 61 On hook Log in to your mailbox 6 1 Enter 1 to enable disable lamp notification 1 To turn Device Notification On Off PT SLT PS SIP Extn S PS Enter 62 On hook Log in to your mailbox 6 2 1 Send notification for all messages Send notification f...

Page 164: ... the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 If you are using a PRI line you may need to enter at the end of outside telephone numbers Consult your System Administrator for more information Personal Caller Name Announcement By storing caller telephone numbers an...

Page 165: ...r 451 1 5 4 State the caller s name C Tone STEP B STEP A To continue To change Caller ID numbers and recorded names PT SLT PS SIP Extn S PS On hook Log in to your mailbox OR Change the Caller ID number then go to STEP A in To assign Caller ID numbers and recording names Change the caller s name then go to STEP B in To assign Caller ID numbers and recording names Accept the current item as is and s...

Page 166: ...u so desire you can answer the call while monitoring There are two methods available Default Hands free mode Hands free mode You can monitor the message automatically live through the telephone speaker Private mode You will hear an alarm tone while the caller is leaving a message Before operating Create a Live Call Screening LCS button Personal Programming Select the mode either Hands free or Priv...

Page 167: ...TOR or Live Call Screening PT Live Call Screening Live Call Screening Off hook OR Off hook MONITOR OR OR Press SP PHONE or MONITOR MONITOR OR MONITOR PT PS The Live Call Screening LCS button light shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN T...

Page 168: ...box each time you record a conversation To record into your mailbox Two way Record Press Two way Record During a conversation To stop recording press this button again PT PS Two way Record To record into another mailbox Two way Transfer Press Two way Transfer During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS an...

Page 169: ...te Automatic Log in and Toll Saver When logging in to your mailbox remotely i e from an outside telephone to listen to your messages the Remote Automatic Log in refer to Remote Access and Toll Saver features identify you by recognising your telephone number caller ID In order to use these features you must first store the telephone numbers that you will use to access your mailbox remotely Automati...

Page 170: ...ed for your mailbox by the System Administrator or System Manager Transfer to Custom Service The system will transfer the caller to the Custom Service you specify here Voice Mail Service The system will prompt the caller to enter a mailbox number and leave a message Automated Attendant Service The system will prompt the caller to dial an extension number in order to speak with someone else Interco...

Page 171: ...umber Activate Voice Mail Service Activate Automated Attendant Service Call Transfer Service Activate paging Repeat the greeting Transfer to the operator 1 2 Enter the desired option Enter the desired dialling key 0 3 9 that you want to assign an option to desired dialling key Enter 2 to accept 2 Enter 1 1 Skip this step if you are creating your Personal Custom Service for the first time 3 4 5 6 7...

Page 172: ...System Administrator or the System Manager must enable Transfer to Outside for your mailbox before it can be used The Transfer to Outside option can be used a maximum of 4 times in your Personal Custom Service If you are using a PRI line you may need to enter at the end of outside telephone numbers For more information consult your System Administrator Setting the Alarm Timed Reminder You can rece...

Page 173: ...s 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time Setting Absent Message Remotely You can set your absent message by accessing the subscriber service menu To login to your mailbox from an outside telephone refer to Remote Access To set cancel Log in to your mailbox Enter 7 7 From Outside Telephone Change the setting Accept the current se...

Page 174: ...2 On the Edit User screen click the Unified Message tab 3 Click Download for Fax Driver Tool to access the download site for the KX NS1000 FAX Driver For details about the KX NS1000 FAX Driver software refer to the software s documentation For details about Web Maintenance Console refer to 3 2 System Programming Using Web Maintenance Console Communication Assistant plug in for Microsoft Outlook If...

Page 175: ...fied Messaging IMAP account to the default Outlook inbox after a specified time period Doing so enables multiple users efficiently interact with the KX NS1000 through Microsoft Outlook To download IMAP Session Controller You can download the IMAP Session Controller software from Web Maintenance Console 1 Log in to Web Maintenance Console 2 On the Edit User screen click the Unified Message tab 3 Cl...

Page 176: ... accounts You can copy the mail account from Mail Account in the General tab of the Internet E mail Settings dialogue box To open the Internet E mail Settings dialogue box In Outlook 2007 click the Tools menu Account Settings Change More Settings button In Outlook 2010 click the File menu Info Account Settings Change More Settings button About Display the copyright and version of this software Exi...

Page 177: ...Resume from Bookmark position Voice messages only 9 Fast Forward During playback only Save This Message as New 0 Help Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message 4 Send Reply 5 Transfer Message 6 Message Envelope 7 Rewind During playback only or Print fax After playback only 8 Pause Restart During playback only 8 4 Volume Up Dur...

Page 178: ... Custom Service 6 All Disable Incomplete Handling Status For No Answer 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Incomplete Handling Status For Busy 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Message Notific...

Page 179: ...Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder 1 Receive Deleted Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Recover Message 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 9 Fast Forward During playback only 0 Help Listen to Dele...

Page 180: ...To set On hook Enter 0 for once or 1 for daily AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute Off hook OR OR PT SLT SIP Extn Once Daily 0 1 OR hour minute 1 Enter 760 Enter 1 6 0 7 C Tone 12 H 24 H Enter the time in the format assigned to your PBX 12 hour or 24 hour To cancel Off hook On hook 0 Enter 760 Enter 0 6 0 7 C To...

Page 181: ...tension This can be useful for example when you are in a meeting or busy To set cancel On hook Enter 1 to set or 0 to cancel PT SLT PS SIP Extn S PS Set Cancel 1 0 OR Off hook Enter 71 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 Enter 0 to 2 as you desire C Tone When using a proprietary telephone you can set or cancel Do Not Disturb by pressing the FWD DND button fixed button instead o...

Page 182: ...Fixed FWD DND Button Note A FWD DND button customised button is always in FWD DND Cycle Switch Mode the mode cannot be changed If your extension has set this feature a calling extension will hear DND tone If this feature is set the Call Forwarding FWD feature does not work Specified extensions can override this feature and call DND extensions DND Override When making a call using an SDN button to ...

Page 183: ...umentation for your phone To switch the FWD DND status for outside calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for outside calls is displayed Press the fixed FWD DND button again to switch the status To switch the FWD DND status for intercom calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The curre...

Page 184: ...ile on hook Press ENTER to set OR A confirmation tone will be heard FWD DND off Do Not Disturb DND on 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA During a conversation you can be informed of a call waiting with a tone or voice announcement through your built in speaker or handset Default Disable No call Intercom calls No tone Outside calls Call Waiting To...

Page 185: ...elephones 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP CLIP When making an outside call you can present your preprogrammed telephone number to the called party COLP When receiving an outside call you can present your preprogrammed telephone number to the calling party You can select the telephone numb...

Page 186: ...Identification Restriction COLR When receiving an outside call you can select whether the caller can see your telephone number or not To show prevent On hook Off hook PT SLT PS SIP Extn S PS Show Prevent 0 1 OR 0 7 Enter 7 0 Enter 0 to show or 1 to prevent C Tone You can change the mode by pressing a preset COLR button while on hook There is no COLR button on KX UT series SIP phones The COLR butto...

Page 187: ...tatus as follows Off shows your telephone number Red on prevents your telephone number being displayed Availability of this feature depends on the ISDN service of your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Calling Line Identification Restriction CLIR button 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny Of...

Page 188: ...ay be required for some IP PT users to listen to background music 1 9 9 Protecting Your Line against Notification Tones Data Line Security You can protect the line against audible notification tones such as a call waiting tone during a conversation Set this feature if your extension has a data communication device such as a PC or fax machine connected to ensure secure data transmission To set canc...

Page 189: ... Day Night Lunch Break button 1 9 11 Setting the Parallelled Telephone to Ring Parallelled Telephone In the case where a single line telephone is connected in parallel to your digital proprietary telephone you can choose whether the parallelled single line telephone will ring to an incoming call or not Default Ring DPT Off hook On hook Enter 1 to ring or 0 not to ring Ring No ring 1 0 OR Enter 39 ...

Page 190: ...o off hook while your parallelled telephone is in use the call will switch over to you except SIP phones and S PSs 1 9 13 Using Your phone in Parallel with a Wired Telephone One numbered extension Two telephones connected to the KX NS1000 can be set to share 1 extension number and both telephones can be set to ring One numbered Extension feature You can choose whether the sub extension associated ...

Page 191: ...on your extension to the default settings with one operation This feature is also known as Station Programme Clear For KX UT series SIP phone users You can reset the settings of the following features on your extension Message Waiting Call Forwarding FWD Timed Reminder Do Not Disturb DND Call Waiting for intercom calls Call Waiting for outside calls Data Line Security Log in Log out Features Defau...

Page 192: ... Off Data Line Security Off Parallelled Telephone The telephone in parallel rings Log in Log out Log in 1 These features may not be reset depending on the system programming Off hook On hook PT SLT PS SIP Extn Enter 790 9 0 7 C Tone For Users in Canada Only After performing Extension Feature Clear the setting of Call Waiting becomes Enable Tone In this case dial tone 2 will be heard when you go of...

Page 193: ... specified time period wrap up time when you will not receive calls after completing a previous call This time can be used for you to write a report and so on You can also manually select Not Ready mode to temporarily leave a distribution group Log in Log out Wrap up Talk Not Ready Ready To set Log in Log out Off hook On hook PT SLT PS SIP Extn S PS Enter 736 Log out Log in 0 1 OR Enter ICD Group ...

Page 194: ...out for all groups or Log in Log out of a specified group Log in Log out of a specified group OR Log in Log out for all groups While on hook PT PS Press Log in Log out of a specified group Log in Log out of a specified group To enter leave Not Ready mode PT SLT PS SIP Extn S PS On hook Off hook 5 3 7 Not Ready Ready 1 0 OR Enter 735 Enter 1 or 0 C Tone 1 10 1 Leaving an Incoming Call Distribution ...

Page 195: ...ming The Supervisor extension can control the Log in Log out status of other extensions For more information refer to 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Log in Log out button a Log in Log out of a specified group button or a Wrap up bu...

Page 196: ...ibution group has an overflowed call the display shows the status automatically The following information is displayed Queuing Monitor The current date time The ICD Group extension number name The number of waiting calls The longest waiting time Call Log History The date time when cleared at last time The total number of received calls The number of overflowed calls The number of unanswered calls ...

Page 197: ...the DSS button light It can also change their Log in Log out status if needed To monitor Press SPRVS Display PT SPRVS After viewing the status of waiting calls To change the Log in Log out mode Press desired DSS Display PT DSS The DSS button light shows the current status as follows Off The extension is not in the group Green on Log in Ready mode Flashing green Log in Not Ready mode Red on Log out...

Page 198: ... to a preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call PT PS Press red or flashing red Hurry up Hurry up The Hurry up button light shows the current status as follows Off No waiting call Red on Some calls are waiting Flashing red The number of calls exceeds the manual queue redirection level Customising Your Phone 3 1 3 Customising the Buttons...

Page 199: ...one and S PS users If the doorphone number and name are stored in the phonebook of your phone the doorphone information is displayed on your phone when a call arrives from the doorphone For KX UT670 SIP phone users The video feed from a network camera can be displayed on your phone s display when a call arrives from a doorphone and the following settings are configured on your phone The network ca...

Page 200: ...this feature From a specified extension Off hook On hook Enter doorphone number 2 digits PT SLT PS SIP Extn S PS Enter 55 5 5 C Tone doorphone no From any extension while talking to the doorphone PT SLT PS SIP Extn S PS On hook Enter 5 5 C Tone The door open will be triggered for a specified time period 1 11 2 If an External Relay is Connected Preprogrammed extensions can switch on a relay e g ala...

Page 201: ...or call Off hook PT SLT PS SIP Extn S PS On hook D Tone If you do not answer a sensor call within a specified time period the sensor call will stop Dial Tone Definitions 5 4 What is This Tone 1 11 4 If a Host PBX is Connected Accessing External Services External Feature Access EFA Accessing External Services External Feature Access EFA You can access special features e g Call Waiting offered by a ...

Page 202: ...al Feature Access EFA button 1 11 5 If a Voice Processing System is Connected You or an outside party can access the Voice Processing System from a telephone Call Forwarding to Voice Mail Voice Mail Integration If your PBX has a Panasonic Voice Processing System connected e g KX TVM series using digital integration the following features are also available Screening Calls Live Call Screening LCS R...

Page 203: ...th one touch for digital integration only To forward a call to your mailbox while it is ringing To transfer your own call to the called extension s mailbox To listen to messages To forward your calls to your mailbox PT SLT PS voice mail floating extension no On hook Enter voice mail floating extension number Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off hook En...

Page 204: ...e OR OR OR Press Voice Mail Transfer Voice Mail Transfer To listen to messages Press MESSAGE or Voice Mail Transfer or enter voice mail floating extension number Off hook PT SLT PS OR voice mail floating extension no MESSAGE Voice Mail Transfer OR Indication tone after going off hook 1 s If using a PS in parallel with a PT or SLT in Wireless XDP Parallel mode you cannot use the Voice Mail Transfer...

Page 205: ... caller is leaving a message Before operating Create a Live Call Screening LCS button Personal Programming Select the mode either Hands free or Private Personal Programming Set the extension PIN Personal Identification Number Set the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Screening PIN Persona...

Page 206: ...en slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel Private mode only To answer the call while monitoring press Recall hookswitch Only the handset monitoring in the Private mode is available for PS users Customising Your Phone 3 1 2 Settings on the Prog...

Page 207: ...r extension no To record into another mailbox with one touch One touch Two way Transfer Press One touch Two way Transfer During a conversation PT PS One touch Two way Transfer The Two way Record button light Two way Transfer button light or One touch Two way Transfer button light shows the current status as follows Off Not recording On Recording the conversation Note When you record your Two way t...

Page 208: ...our Phone 3 1 3 Customising the Buttons Create or edit a Two way Record button a Two way Transfer button and a One touch Two way Transfer button 1 11 5 If a Voice Processing System is Connected 208 Operating Manual ...

Page 209: ...ontrol feature Refer to 4 1 3 Supervisory Monitor ACD Control For details consult your system administrator Check in Check out Setting a Timed Reminder to a Room Extension Remote Wake up Call Cleaned up The hotel operator must be using a 6 line display PT to use the Check in Check out and Cleaned up features While in Room Status Control mode a The hotel operator s extension can only check extensio...

Page 210: ...cleared automatically When the room status of extensions is changed detailed room status information is recorded automatically This requires system programming Example Date Time Ext CO Dial Number 03 07PM 1234 Check in 02 02 00 Check out The hotel operator can change the room status of extensions to check out by using the Check out button assigned on his her extension Depending on the setting of t...

Page 211: ...record edit room charges and check out a room with without printing an invoice Press Check out Dial extension number and then press ENTER or press desired DSS OR extension no DSS While on hook ENTER Enter minibar charge minibar charge other charges Enter other charges Display PT Check out Press YES Press EXIT or Check out YES EXIT OR Check out Press Down PRINT Press PRINT NEXT Press NEXT NEXT Pres...

Page 212: ...om 202 Mr Smith Telephone 104 30 Tax 10 000 9 48 Minibar 4 00 Tax 10 000 0 36 Others 0 00 Tax 15 000 0 00 Total FR 108 30 Tax Total 9 84 Sheet 002 01 01 00 06 52PM 202 01 Call amount 0012 02 01 00 06 07PM 202 01 123456789 02 01 00 07 30PM 202 01 012345678901234 02 01 00 08 45PM 202 01 0011234567890123 01 24 30 FR00084 50 001 00 10 12 FR00010 20 1234567890 00 06 36 FR00006 60 12345 00 03 00 FR00003...

Page 213: ...oom extension To set On hook Off hook Enter 0 for once or 1 for daily Once Daily 1 1 0 C Tone Dial extension number or press desired DSS OR extension no DSS AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute OR OR 12 H 24 H hour minute Enter 76 Enter 1 7 6 PT OR Enter the time in the format assigned to your PBX 12 hour or 24 h...

Page 214: ... Timed Reminder Start Timed Reminder Answer 02 02 00 02 02 00 Users of PTs without displays can confirm only whether a Timed Reminder has been set or not by following the steps shown above If set a confirmation tone will be heard Cleaned up The hotel operator can change the room status of extensions depending on whether the room has been cleaned or not by using the Cleaned up button assigned on hi...

Page 215: ...SLT parameter Enter 7 6 1 message no C Tone Depending on the content of the selected message you may be required to enter a numeric parameter such as a price or time Enter the correct number of characters as required for the message For information about required parameters consult your dealer Example If Snack has been programmed as message number 1 for recording charges for room snacks consumed h...

Page 216: ...T PT and PT or SLT and PT If you are using a KX NT300 series except KX NT321 KX NT560 KX DT343 KX DT346 telephone with a Bluetooth wireless headset and exchange the settings with another KX NT300 series except KX NT321 KX NT560 KX DT343 KX DT346 telephone user you cannot use your Bluetooth wireless headset at the other extension Bluetooth wireless headsets are registered on extensions themselves T...

Page 217: ...s his her own extension status to Service out at the main office Then he she can set another extension status to Service in at the branch office to have his her own extension settings available at the extension Example b When two users share one telephone Service in Extn No 102 User B Service out Extn No 102 Service out Extn No 102 Service out Service in Extn No 101 Service out User A Extn No 101 ...

Page 218: ...on PIN Enter extension PIN max 10 digits 2 7 7 C Tone PIN Personal Identification Number Enter An extension personal identification number PIN is required to use this feature Refer to Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number in 3 1 1 Customising Your Phone Personal Programming Extension settings can be exchanged between SLT and SLT PT and PT or SLT ...

Page 219: ...these may not display the same incoming call log information as a PT connected to the PBX For details about referencing the incoming call log refer to the PS s documentation Calling with the Incoming Call Log When you receive a call including external sensor calls call information is recorded automatically in the incoming call log A preprogrammed number of calls can be logged per extension When th...

Page 220: ...Press Call Log or Up or Down until desired party appears Call Log OR Press TRANSFER To call Off hook While confirming the log information Display PT Press Call Log or Up or Down until desired party appears Call Log OR To store the caller s information in personal speed dialling Press STORE Display PT While confirming the log information Press Call Log or Up or Down until desired party appears Call...

Page 221: ...mising Your Phone 3 1 3 Customising the Buttons Create or edit a Call Log button or Call Log for ICD Group button Calling with the Outgoing Call Log You can redial using the outgoing call log To call Press Left Off hook While on hook KX NT300 KX NT500 KX DT300 KX DT500 KX T7600 Press Up or Down until desired name and or number appears The following PSs can use outgoing call log information to othe...

Page 222: ...d Display PT You can lock your call log display by using an extension PIN Personal Identification Number so that you can prohibit access to your logged information Display Lock Refer to 3 1 2 Settings on the Programming Mode If a call arrives while you are using the call log the call log display will be replaced with the caller s information 1 14 2 Using the Directories You can call using the dire...

Page 223: ...me can be searched for by entering the first 1 6 alphanumeric characters of the name on the directory access screen and then pressing ENTER or Select soft button When an outside call is made using a directory if a name is registered to the directory entry the name is displayed on the second line of a display PT s LCD The name is not displayed on a phone with a one line LCD To cancel or exit press ...

Page 224: ...AUSE PROG Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available For more details refer to To store the names and numbers in personal speed dialling in 3 1 2 Settings on the Programming Mode Entering Characters You can enter the following characters The tables show you the characters available for each button Table 1 or Table 2 can be progra...

Page 225: ...Table 1 Standard mode 1 14 2 Using the Directories Operating Manual 225 ...

Page 226: ...Table 1 Standard mode for RU model 1 14 2 Using the Directories 226 Operating Manual ...

Page 227: ...Table 2 Option mode 1 14 2 Using the Directories Operating Manual 227 ...

Page 228: ...Table 2 Option mode for CE model 1 14 2 Using the Directories 228 Operating Manual ...

Page 229: ...Table 2 Option mode for GR model 1 14 2 Using the Directories Operating Manual 229 ...

Page 230: ... until the feature appears While on hook KX NT300 KX NT500 KX DT300 KX DT500 KX T7600 Features Refer to Automatic Callback Busy Cancel 1 2 4 When the Dialled Line is Busy or There is No Answer Group Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Directed Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup 1 14 3 Accessing System Features System ...

Page 231: ...st Notification Tones Data Line Security For KX UT670 users Tap the feature access code instead of pressing Up or Down 1 14 4 Self Labelling KX NT366 KX NT553 KX NT556 KX NT560 KX UT248 KX UT670 only The KX NT366 KX NT553 KX NT556 KX NT560 IP PT and KX UT248 KX UT670 SIP phone have flexible buttons with an LCD screen next to the buttons For KX NT366 The KX NT366 IP PT has 12 flexible buttons and t...

Page 232: ...e button assignments A different feature telephone number or extension number can be assigned to each button in each set This means that 32 flexible buttons are available Page 4 Headset Wrap up Log in Log out Company A Company B Company C Company D Page 3 Headset Wrap up Log in Log out Company A Company B Company C Company D Page 2 S CO1 S CO2 S CO3 S CO4 S CO5 S CO6 S CO7 S CO8 Page 1 Bank Home S...

Page 233: ... UT670 Press NEXT PAGE or Page key to display the desired page OR OR OR OR For KX NT366 KX NT553 KX NT556 KX NT560 users When you answer an incoming call or when you seize an outside line the display automatically changes to the page that contains the green lit button After customising each button you can set the displayed text for the button For details about customising buttons refer to 3 1 3 Cu...

Page 234: ...ng a Call Some features may not be available for cellular phones depending on the type of outside line being used Transferring to an Extension in the PBX To transfer Dial extension number During a conversation Cellular Phone extension no D Tone Enter On hook Talk This step can be omitted When transferring a call from an analogue trunk you cannot talk to the destination party after dialling an exte...

Page 235: ...de Phone Number During a conversation you can make a call to an outside phone number and transfer a call to it To transfer During a conversation Cellular Phone D Tone Enter On hook Talk This step can be omitted The party is placed on hold outside line group no 8 0 OR Dial outside phone number outside phone no 9 Enter automatic line access number or enter outside line group access number and then o...

Page 236: ...During a conversation C Tone Enter Enter Dial extension number extension no D Tone Talking to Two Parties Alternately Call Splitting Cellular Phone During a conversation Talk to the other party Talk to the original party OR The other party will be on hold Dial extension number extension no D Tone Enter Enter 1 15 1 Cellular Phone Features 236 Operating Manual ...

Page 237: ...ion Cellular Phone Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone D Tone Enter 1 15 1 Cellular Phone Features Operating Manual 237 ...

Page 238: ...1 15 1 Cellular Phone Features 238 Operating Manual ...

Page 239: ...Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX Operating Manual 239 ...

Page 240: ... any extension whether that extension was locked remotely Remote Extension Dial Lock or from the extension itself Extension Dial Lock 2 1 2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode Day Lunch Break or Night There are two methods Automatic or Manual of changing the time modes Automatic enables the time mode for each day of the week to ch...

Page 241: ...the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as follows Off Automatic Red on Manual Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Time Service Day Night Lunch Break button or a Time Service Switching M...

Page 242: ...speakers To select and start stop the background music PT SLT PS SIP Extn S PS Off hook On hook Enter 35 5 3 C Tone BGM no OR 0 Enter BGM number 1 digit or 0 to stop OR Enter external pager number 2 digits 01 96 or for all external pager no One look Network In a One look network pagers are numbered sequentially based on the site number and the pager s port 1 The following matrix shows how pagers a...

Page 243: ...tion group 3 Timed Reminder message Used for a wake up call message when the extension answers the Timed Reminder All messages have their own extension numbers You can select the desired message You have two methods for recording a message One is recorded using the handset and the other is recorded from an external BGM MOH port If your PBX is connected to other KX NS1000 PBX s in a network please ...

Page 244: ...he message is played back The message is recorded You hear the message Enter 1 as BGM port number Press CONF 3 6 Progress Tone C Tone C Tone C Tone Enter OGM floating extension number OGM floating extension no 9 Enter 9 and site ID 2 digits 01 16 site ID To specify a site ID if necessary 1 To clear the message PT Off hook 0 Enter 36 Enter 0 On hook 6 3 Progress Tone C Tone Enter OGM floating exten...

Page 245: ...t Station Selection NDSS Monitor NDSS buttons can be customised on any extension connected to your PBX An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network The NDSS button light shows the current status of the monitored extension in the same way as a DSS button When it becomes unnecessary to monitor an extension connected to another PBX...

Page 246: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Network Direct Station Selection NDSS button 2 1 7 Releasing Network Direct Station Selection NDSS Monitor 246 Operating Manual ...

Page 247: ...r is 999 default depending on the mailbox number length specified in system programming The System Manager s password can be assigned by the System Administrator using Web Maintenance Console or by the System Manager using his or her extension telephone refer to Changing the System Manager s Password Before the System Manager can perform any System Manager tasks System Manager Access from Telephon...

Page 248: ...xtn S PS Enter 6 6 Enter System Manager password and System Manager password Enter and System Manager s mailbox number default 999 System Manager s mailbox no Off hook Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR Enter System Manager s Mailbox Remote automatic log in Enter System Manager password and S...

Page 249: ... for each name The name should be spoken slowly and clearly We recommend using the subscriber s last name Extension Number First 4 Letters of the Subscriber s Last Name Enter only the first 4 letters of the owner s last name First 4 Letters of the Subscriber s First Name Enter only the first 4 letters of the subscriber s first name Class of Service Number Enter any COS number 1 62 Interview Mailbo...

Page 250: ...ter the subscriber s extension number 3 2 to accept First 4 Letters of the Subscriber s Last Name 1 1 to change the current setting 2 Enter the first 4 letters of subscriber s last name 3 2 to accept First 4 Letters of the Subscriber s First Name 1 1 to change the current setting 2 Enter the first 4 letters of subscriber s first name 3 2 to accept Class of Service Number 1 1 to change the current ...

Page 251: ...e current setting enable or disable If set to Disable The Auto Forwarding parameter is the last parameter to be entered To continue assigning or editing other mailboxes go back to STEP B To finish enter 2 2 to accept Forwarding Mailbox Number 1 1 to change the current setting 2 Enter the forwarding mailbox number 3 2 to accept Forwarding Delay Time 1 1 to change the current setting 2 Enter the del...

Page 252: ...ng Class of Service COS Parameters A Class of Service COS defines the set of system services available to the mailboxes assigned to it There are 514 Classes of Service they can be assigned to mailboxes by the System Administrator using Web Maintenance Console or by the System Manager using a telephone COS No 513 and No 514 are assigned by default to the Message Manager and the System Manager respe...

Page 253: ...ength 1 1 to change the message length 2 to accept the current setting then go to the next parameter 2 Enter the message length 1 60 min or 0 Unlimited 3 2 to accept Total Message Time Available per Mailbox 1 1 to change the total message time 2 to accept the current setting then go to the next parameter 2 Enter the total message time 1 600 min or 0 Unlimited 3 2 to accept Message Retrieval Order ...

Page 254: ... the paging group 2 to accept the current setting then go to the next parameter 2 Enter the group number 1 33 3 2 to accept Maximum Number of Caller IDs for Caller Name Announcement 1 1 1 to change the current setting 2 to accept the current setting then go to the next parameter 2 Enter the number of announcements that can be programmed by subscribers 1 30 0 None 3 2 to accept Mailbox Capacity War...

Page 255: ...rent setting enable or disable 2 2 to accept Announce Message Transferred Information 1 1 to change the current setting enable or disable 2 2 to accept Caller ID Announcement 1 1 to change the current setting enable or disable 2 2 to accept Announce Option Menu After Erasing Messages 1 1 to change the current setting enable or disable 2 2 to accept New Message Length Announcement 1 1 to change the...

Page 256: ...unch Break mode and Custom Service 2 for Night mode If the Custom Service is not recorded Automated Attendant service will be played The assignment of the Service Group for each Unified Messaging extension number Trunk If the Unified Messaging system is being programmed via Web Maintenance Console the System Manager cannot change the Company Greeting and Incoming Call Service Setting The system wi...

Page 257: ...n number 5 1 to change the service group then go to step 6 2 to accept 6 Enter the Service Group Number 1 64 7 2 to accept Broadcasting Messages The System Manager can deliver a message to multiple subscribers with one operation Messages can be sent to all subscribers Broadcasting Message feature or to specified subscribers only When delivering a message to specified subscribers the System Manager...

Page 258: ...e by pressing 1 first Use a Mailbox Group by specifying its number a 2 to accept b 1 to record a message Enter 2 to add mailbox numbers Enter 3 to review the mailing list Enter to cancel message transfer c 1 to end recording d 2 to accept 3 1 1 to specify the delivery time Enter 1 2 to send the message immediately then go to step 4 a Enter the desired delivery time then b 1 for AM 2 for PM This op...

Page 259: ...pt the current setting 4 Enter the desired password then 5 2 to accept 2 2 2 Message Manager Features The Message Manager can maintain the general delivery mailbox change notification settings record delete prompts etc Logging in to the Message Manager s Mailbox Managing the General Delivery Mailbox Setting Up Message Waiting Notification Customising the Message Manager s Mailbox Recording Message...

Page 260: ...nd Password for Message Manager Up to 16 numeric digits must be set by the System Administrator using Web Maintenance Console After logging in the system will announce the number of total messages the number of new messages or the length of new messages These announcements depend on the mailbox settings and COS settings for the Message Manager If there are new messages in the mailbox the messages ...

Page 261: ...g extension number UM group s floating extension no Enter Message Manager s Mailbox Automatic log in PT SLT PS SIP Extn S PS Enter Message Manager password and Message Manager password Off hook Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR Enter Message Manager s Mailbox This feature may be disabled by ...

Page 262: ... General Delivery Mailbox One of the Message Manager s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes Mailbox Groups may be used This can be done at any time using the telephone To listen to messages The Message Manager can monitor the status of the General Delivery Mailbox through his or her mailbox He or she can listen to...

Page 263: ...d during playback to save as new when the new message is listened 0 to listen to the entire menu To transfer messages Messages left in the General Delivery Mailbox should be transferred to their intended recipients on a regular basis The Message Manager can add his or her own voice comments when necessary When a message is transferred the original message is not deleted from the General Delivery M...

Page 264: ... in to the Message Manager s mailbox 2 2 3 1 to change the Message Waiting Lamp Notification Status 4 1 to change 2 to accept Setting Notification by External Device The system calls the preprogrammed telephone number when a new message is recorded in the Message Manager s mailbox Set the following parameters as needed To assign notification numbers A maximum of 3 telephone numbers can be set for ...

Page 265: ... customise the Message Manager s mailbox by changing the following parameters The Message Manager s mailbox password The extension numbers of Operator 1 2 and 3 Telephone numbers 1 and 2 used for call forwarding destinations when Remote Call Forwarding is set to an outside line Automatic Delivery Status and Default Fax Number used to immediately print faxes to a specified fax machine as soon as th...

Page 266: ...ssword 2 to accept c Enter the password then d 2 to accept 2 Enter the desired number 1 to change or assign the operator s extension 2 to accept 3 to delete then go to step 3 Operator 1 s extension number cannot be deleted a Dial the extension number b 2 to accept 3 Repeat steps 6 8 to assign or to delete the extension number for the Day Night Lunch and Break Modes for each operator a Enter the de...

Page 267: ... Administrator Each list can have a voice label System Prompts The Message Manager can change system prompts by recording new prompts and restoring them Multilingual Selection Menu With this menu callers can select the language they prefer for voice guidance For example the Message Manager can record a menu that announces For English press 7 For French press 8 The System Caller Names A maximum of ...

Page 268: ...on Menu Go to step 5 f For the On Hold Announcement Menu Go to step 5 5 1 to change the message If a message has not yet been recorded go to step 7 6 1 to record a message 2 to erase the current message then go to step 3 or 4 7 1 to end recording 8 2 to accept 9 Repeat steps 4 8 to record other Company Greetings Custom Service Menus and or Voice Labels To record system prompts 1 Log in to the Mess...

Page 269: ...em prompts Consult your System Administrator about this feature To record system caller names Before recording System Caller Names the associated telephone numbers must first be programmed using Web Maintenance Console For more information consult your System Administrator 1 Log in to the Message Manager s mailbox 2 4 3 7 to modify system caller names 4 Enter the Caller ID List Number 1 200 Guidan...

Page 270: ...gned for Operator 1 in the Day Mode is default In this case it should be changed to the operator s extension number For more information consult your System Administrator In order to use the FWD to Outside option the ability to forward calls to trunks must be enabled through system programming Before setting Remote Call Forwarding to Outside you should first store up to 2 destination telephone num...

Page 271: ...extension number has been entered as the destination For more information consult your System Administrator Setting the Timed Reminder The Message Manager can set or cancel the Timed Reminder The telephone will ring at the set time according to the set mode Once Daily This feature is not available for PSs or S PSs This feature is not available when the Message Manager s extension assigned for Oper...

Page 272: ...nager s mailbox For more information consult your System Administrator Direct Service Access If Direct Service Access is set in Mailbox Settings you can access this feature directly by dialling a specific Unified Messaging extension number from your extension Automatic login must be enabled to use Direct Service Access refer to Automatic log in For details about these Unified Messaging extension n...

Page 273: ...most likely he or she will only hear a small selection of the following prompts Therefore it is necessary only to record or modify the prompts that callers will hear Please change prompts to suit the application For example prompt no 1211 could be re recorded to announce Thank you for calling ABCD Travel instead of Welcome to the Unified Messaging System It is possible to record the prompts you wi...

Page 274: ...19 Enter the first 3 or 4 letters of the person s first name 220 Enter the first 3 or 4 letters of the person s first or last name 1019 To make this message urgent press 1 AA Prompts Prompt No Modifiable Prompts 592 Please enter your party s extension 1224 You have a call 690 Sorry no one is available to answer the call 1006 To leave a message press 1 971 To enter another extension press 698 Sorry...

Page 275: ...tion 3 Customising Your Phone System This section shows you how to customise your individual telephone or PBX according to your needs Find the desired setting and program as necessary Operating Manual 275 ...

Page 276: ...ch extension The following features require an extension PIN 1 Screening calls Live Call Screening LCS 2 Prohibiting other people from seeing your personal speed dialling directory call log and from playing back the voice messages in your message box Display Lock 3 Using the same settings as your extension at other extensions Walking Extension 4 Remote Control Operation Walking COS 5 Extension Dia...

Page 277: ...t your extension PIN or your extension PIN is locked your manager can clear the extension PIN and extension PIN lock 3 1 2 Settings on the Programming Mode You can programme features using the programming mode for a PT or PS Setting Features Clearing Features To exit at any time lift the handset To enter the programming mode when using a PS refer to the documentation for your PS For KX UT series S...

Page 278: ...vel from the 4 levels available 0 1 1 Light 2 Little Light 3 Little Dark 4 Dark Display Language Selection Which display language do you prefer 2 0 1 English 2 2nd Language 3 3rd Language 4 4th Language 5 5th Language Display Switching Mode Would you like the call duration to be shown automatically on the display when answering an outside call 0 3 0 No Manual The display keeps showing all of the o...

Page 279: ...set number simply by going off hook 1 1 desired no max 32 digits Available characters 0 9 P Pause 1 2 0 Do not use 1 Use Calling Line Identification Restriction CLIR Should you prevent your number being displayed on the called party s telephone 1 3 0 No Allows your number to be displayed 1 Yes Prevent your number being displayed Calling Connected Line Identification Presentation CLIP COLP Which nu...

Page 280: ...wer when you go off hook 2 0 0 No line 1 The longest ringing line when multiple calls arrive 2 The CO line no assigned to the flexible button or CO A CO ICD Group button 3 PDN A PDN button Alternate Receiving Ring Voice 1 How do you prefer to receive an intercom call 2 1 0 Ringing Tone Call 1 Directly The party s voice is heard without ringing 2 Ring only Prohibiting the caller switching to the vo...

Page 281: ...cording 1 Yes Keep recording Automatic Call Waiting 4 Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone 3 0 0 No Off 1 Yes On Manual Call Waiting How would you prefer to receive call waiting notifications for intercom calls 3 1 0 No call Off 1 Tone BSS 2 Voice announcement through the built in speaker OHCA 5 3 Voice announcement through t...

Page 282: ...x 32 digits Busy No Answer Forwarded when you do not answer or when your extension is busy FWD N A Timer To set the timer for No Answer and Busy No Answer 5 3 0 120 seconds Default 15 seconds Call Pickup Deny Should you prohibit other people from picking up your calls 6 0 0 No Allow 1 Yes Deny Headset Operation 1 3 Do you use the headset 6 1 0 No Headset off 1 Yes Headset on Executive Busy Overrid...

Page 283: ... your extension PIN or change the stored extension PIN 9 0 extension PIN max 10 digits ENTER STORE same extension PIN To set an extension PIN stored extension PIN new extension PIN max 10 digits ENTER STORE same extension PIN To change the stored extension PIN Extension Dial Lock To prevent other people from using your telephone 9 1 extension PIN max 10 digits 0 To unlock extension PIN max 10 digi...

Page 284: ...ary telephones 7 Only available for KX NT300 series except KX NT321 KX NT560 KX DT343 KX DT346 telephones 8 Registering and cancelling a Bluetooth wireless headset may take time Please avoid any interruption during that time by for example going off hook CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password extension PIN The cost of such call...

Page 285: ...alling no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no Enter 10 and then press ENTER Or press STORE 0 1 OR Press ENTER or STORE OR Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE To enter characters refer to Entering Characters 3 1 2 Settings on the Programming Mode Operating Manual 285 ...

Page 286: ...OG PAUSE Clearing Features You can clear or change to features as follows Features Default Setting Display Switching Mode Automatic Hot Line Off Calling Line Identification Restriction CLIR Allow Calling Connected Line Identification Presentation CLIP COLP Caller ID assigned on your extension Preferred Line Assignment Outgoing Intercom Preferred Line Assignment Incoming The longest ringing line Al...

Page 287: ...on Restriction COLR Allow Log in Log out Log in Message Waiting Off Timed Reminder Cleared To change the above features back to their default settings Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE Press ENTER or STORE Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE OR If you do not desire that the Call Waiting FWD DND or Hot Line to be cleared by this feature please ask your dealer 3 1 3...

Page 288: ...or PAUSE Press PROGRAM or PAUSE Press desired flexible button To exit To programme To enter the programming mode Follow programming input To continue programming input Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE Button Programming Input Loop CO L CO Group CO G CO Outside line group no 2 digits Single CO S CO 0 Outside line no 3 digits Direct Station Selection DSS 1 Extension no 12 One touc...

Page 289: ...ibution group extension no Log in Log out 5 5 Log in Log out of a specified group 5 5 Incoming call distribution group extension no Log in Log out for all groups 5 5 Hurry up 5 6 Incoming call distribution group extension no Wrap up 5 7 System Alarm 4 5 8 Time Service Day Night Lunch Break 5 9 0 1 2 3 5 Tenant no Answer 4 6 0 Release 4 6 1 Toll Restriction Call Barring 6 2 Toll Restriction Call Ba...

Page 290: ...ned up 4 8 2 Two way Record 10 9 0 UM group s floating extension no 11 Voice mail floating extension no Two way Transfer 10 9 1 UM group s floating extension no 11 Voice mail floating extension no One touch Two way Transfer 10 9 1 UM group s floating extension no 11 Voice mail floating extension no Extension no Incoming call distribution group extension no Live Call Screening LCS 10 9 2 Voice Mail...

Page 291: ...n is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 Availability of this button depends on the ISDN service of your telephone company Refer to 1 2 5 Accessing the ISDN Service ISDN Service Access 7 This button is not available for the KX T7665 8 The button may not be available depending on the networking method in use or the settings of the PBX 9...

Page 292: ...DT321 KX DT500 series KX T7600 series except KX T7665 Tone types 01 to 30 01 20 tone 21 30 melody are available KX NT265 KX NT321 KX DT321 KX T7665 Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will...

Page 293: ...le for the First Time This step is required only when accessing Web Maintenance Console for the first time For the IP address of the PBX login name and password ask your System Administrator If the configuration of the Web browser or PC changes the certificate may need to be installed again Once a certificate has been installed Web Maintenance Console will be displayed after step 2 1 Launch your W...

Page 294: ...t User Screen The Edit User screen is displayed when you login to Web Maintenance Console On this screen you can edit various user settings To finish editing click OK Editing Settings in Web Maintenance Console Changing Your User Name and Displayed Language You can change your account s first name last name and displayed language in the User Information tab of the Edit User screen The information ...

Page 295: ...ssword Message Client 2 Enter a password in Enter new password and then re enter it in Confirm new password Note Entry for the password is hidden and displayed as dots 3 Click OK Registering a Prompt to the Mailbox You can display play record or delete the following prompts Mailbox Owner Name refer to Changing or Deleting Your Subscriber Owner Name Personal Greetings refer to Changing or Deleting ...

Page 296: ...sconnect When Import from recorded file is selected a Click Browse The Open dialogue box appears b Navigate to the folder containing the WAV files you wish to import c Select the desired WAV file d Click Open to import the file e Click OK To start and stop prompt playback a Select the desired prompt b ClickPlay Record c Click Play or Stop To delete a specific prompt a Select the desired prompt b C...

Page 297: ...gram If a default password is programmed by an administrator that password will be assigned automatically when creating all mailboxes To change a password for a mailbox 1 Click Edit 2 In the window that appears enter the new password 4 16 characters in length and then enter it again to confirm it 3 Click OK Covering Extension Enter a desired extension number you want to assign for transferring to ...

Page 298: ...ecify 10 60 s Call Transfer Status Determines how the Unified Messaging system handles a call when it reaches your extension 1 Click Edit 2 Select the setting from the following items None Rings your extension Call blocking Handles the call according to the Incomplete Call Handling for No Answer setting for your extension Your extension will not ring Call screening The caller is prompted to record...

Page 299: ...s More than one option can be selected Leave a Message Allows the caller to record a message Transfer to a covering extension Transfers the caller to a covering extension Page the mailbox owner by intercom paging Pages you by intercom Transfer to operator Transfers the caller to an operator Return to top menu Lets the caller return to top menu and try another extension Transfer to specified Custom...

Page 300: ... mailbox Intercom Paging Pages you by intercom Transfer to specified Custom Service Menu Transfers the caller to the specified Custom Service VIP Filter If Leave a Message is selected for Selection and Enable is selected for this setting calls from certain phone numbers will be transferred directly to your extension or specified telephone number Telephone Number 1 2 3 Specifies the telephone numbe...

Page 301: ...l order of priority Note If Call screening is selected the transfer destination will hear the call screening prompt before the call is transferred 1 Select Other Extension or Covering Extension 2 If Other is specified enter a maximum of 32 characters consisting of 0 9 and Incomplete Call Handling for No Answer Specifies how the scenario handles a call when there is no answer More than one option c...

Page 302: ...is displayed here Temporary Scenario Setting a scenario here will use that scenario indefinitely A scenario set here will be used regardless of your extension status Selecting None will remove the setting Absent Message 1 9 The selected scenario will be used when the corresponding Absent Message is set at your extension Notification Parameters Item Description Message Waiting Lamp If set to Enable...

Page 303: ... before retrying message notification when the called device does not answer Use Mode Specifies if and how each device is used for message notification You can also specify the use mode from your telephone Not use The selected device is not used for message notification Continuously The device is called whenever a message is recorded in the mailbox If Only Urgent Messages is set to Yes the device ...

Page 304: ...f the device Notification Type Specifies the type of Message Waiting Notification to be sent Notification can be sent for all messages or voice messages or fax messages only Only Urgent Messages Specifies if Message Waiting Notifications will be sent only for urgent messages Title Order Specifies the format of the title of the notification Title String Specifies the text string to be included as p...

Page 305: ...sent by e mail select Yes for Delete After Send Voice File or Delete After Send Fax File 5 Repeat steps 1 to 3 for each day to be programmed and then Click OK External Message Delivery Item Description External Message Delivery Active If set to Yes you are able to utilise the External Message Delivery feature External Message Delivery Prompt Mode When an external message is delivered the receiver ...

Page 306: ...t Specifies whether only urgent messages are forwarded Auto Forwarding Mode Specifies if forwarded messages are to be retained in the original mailbox When set to Copy copies of the messages are retained in the original mailbox after forwarding When set to Move messages are forwarded to the receiving mailbox and are not retained in the original mailbox Auto Forwarding Mode Message Remains New Spec...

Page 307: ...ave messages in a specified mailbox Transfer to specified extension Transfers the caller to a specified extension Transfer to Voice Mail Service Allows the caller to access Voice Mail Service Transfer to Automated Attendant Service Allows the caller to access Automated Attendant Service Transfer to specified Custom Service Menu Transfers the caller to the Custom Service specified here Transfer to ...

Page 308: ...on of time to wait for DTMF input before the action set in No DTMF Input Operation is performed 0 10 s Personal Distribution List Item Description List 1 4 Members Personal Distribution Lists are used to send the same messages to several mailboxes in a single operation A maximum of 4 lists can be maintained with each list containing a maximum of 40 mailboxes Specifies the mailbox numbers that belo...

Page 309: ...s the Toll Saver feature is also available Auto Login Extension Password Entry Requirement Specifies if a password is required for the Automatic Login Extension feature Notice If this is set to No ensure that unauthorised third parties are not allowed access to that mailbox Auto Login Caller ID 1 2 Specifies the telephone number from which you can automatically be logged in from When Caller ID inf...

Page 310: ...t Service UM Extension Specifies which features can be directly accessed by dialling a Unified Messaging extension number Record No Answer Greeting You can record the greeting played when there is no answer Record Busy Greeting You can record the greeting played when their extension is busy Record After Hours Greeting You can record the greeting played when the system is in night mode Record Tempo...

Page 311: ...ox to save a fax message in the mailbox Transfer to Fax Extension Transfers the fax to a specified fax extension Receive in GDM The fax is redirected to the general delivery mailbox No Receiving The fax message is not received and the system goes on hook Note If no fax extension is specified but Transfer to Fax Extension is selected the system will go on hook Cover Page Language Specifies the lang...

Page 312: ... voice messages in your mailbox when you have selected to listen to messages Receiving Message Service New Fax Messages Specifies if the system announces to you the number of only new fax messages in your mailbox when you have selected to listen to messages Receiving Message Service New Urgent Messages Specifies if the system announces to you the number of only new urgent messages in your mailbox ...

Page 313: ...umbers in personal speed dialling You can set frequently dialled numbers using two digit speed dialling numbers 00 99 A maximum of 100 Personal Speed Dialling numbers can be programmed at your extension for your personal use 1 In the Telephony Feature tab click Speed Dialling View Edit 2 The available speed dialling numbers are shown in sets of 20 Select the desired set from Index 3 Enter the name...

Page 314: ...m Type Then enter the desired number in Dial max 32 digits consisting of 0 9 T Transfer Secret P Pause and F Flash Note If you store an outside party s number you should first store a line access number If you need to enter an account code you can enter the specified account code before the line access number Example Account code 1234 Account code delimiter Automatic line access number 0 9 Phone n...

Page 315: ...ernal Feature Access EFA Select EFA from Type Call Charge Reference Select Charge from Type Call Park Select Call Park from Type Then select Specific from Parameter Selection Specify the number of the parking zone a call is to be parked in Optional Parameter Ringing Tone Type Number Call Park Automatic Park Zone Select Call Park from Type Then select Automatic from Parameter Selection Call Log Sel...

Page 316: ...te Availability of this button depends on the ISDN service of your telephone company Refer to 1 2 5 Accessing the ISDN Service ISDN Service Access Calling Line Identification Restriction CLIR Select CLIR from Type Connected Line Identification Restriction COLR Select COLR from Type ISDN Hold Select ISDN Hold from Type Headset Select Headset from Type Time Service Switching Mode Automatic Manual Se...

Page 317: ...roup s floating extension number in Extension Number The UM group s default floating extension number is 500 1 Enter extension number or incoming call distribution group extension number to Ext No of Mailbox Live Call Screening LCS Select LCS from Type Voice Mail Transfer Select Voice Mail Transfer from Type Then enter the UM group s floating extension number in Extension Number The UM group s def...

Page 318: ... automatically recorded However conference calls will not be recorded Recording will automatically stop when the mailbox reaches its capacity Delete older messages in order to use this feature again If the enabled extension has a Two way Record button assigned to it the button will flash during recording However that button cannot be used to cancel this feature An extension whose conversation is b...

Page 319: ...g mailbox or select ALL Extension Specify an extension to view all calls that were recorded using Automatic Two way Recording for that extension or select ALL Status Specify the status for the recorded messages in the mailbox Internal External Specify whether the recorded conversations were intercom calls or external calls or specify both Call Type Specify whether the recorded conversations were i...

Page 320: ...listen to the currently selected message If multiple messages were selected in step a you can click Prev and Next to cycle through and listen to the selected messages 8 When you are finished listening to messages click Disconnect or go on hook Logout To logout of Web Maintenance Console click the logout button to end the programming session and return to the Login screen When this option is chosen...

Page 321: ...g Extensions and the System for Managers This section shows managers how to customise the PBX s extension and system settings according to their needs Find the desired setting and program as necessary Operating Manual 321 ...

Page 322: ...e used for maximum protection against unauthorised access For a list of numbers and characters that can be used in the password refer to Entering Characters To avoid unauthorised access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Conditions The programming extension must be idle on hook and holding no calls 4 1 2 Manager...

Page 323: ...g the total call charge 0 8 Locking unlocking other extensions Remote Extension Dial Lock 9 0 Extension no 1 to lock 0 to unlock Clearing the PIN and PIN lock for extensions 9 1 Extension no Clearing the PIN and PIN lock for verification codes 9 2 Verification code Setting the verification code PIN 9 3 Verification code PIN max 10 digits CAUTION There is a risk that fraudulent telephone calls will...

Page 324: ...ing conditions of an ICD group This is done by monitoring the current condition of the ICD group and by collecting and analysing statistical ACD report information ICD group monitoring enables recording of ACD report data and allows various analyses based on that data To analyse the ACD report there are three filters Group Agent and Call The filtered ACD report data can be printed out and exported...

Page 325: ...he monitoring settings Finally the user can start the monitor To configure the monitor settings and start monitoring You can configure the monitor control settings in the Group Monitor of the ICDG Management in Web Maintenance Console 1 On the left side of the screen click Users ICDG Management Group Monitor 2 Select an ACD Supervisor from the Supervisor selection drop down list 3 On the Layout of...

Page 326: ...8 Click Close 9 Click OK ACD Report Analysis You can specify which items to include in the monitor result report the style in which to display the report profile and the output format 1 On the left side of the screen click Users ICDG Management ACD Report 2 Select an ACD Supervisor from the Supervisor selection drop down list To load an ACD report a Click Report Profiles b Select the Profile Name ...

Page 327: ...e Available Group for ACD Report window Maximum 64 groups displayed c Click to move the ICD group you selected in step b to the Selected Group for ACD Report window Maximum 64 groups To delete an ICD group from the Selected Group for ACD Report window click the ICD group name and then click d Click OK 3 Select the target time period for the ACD report on Group Filter Settings Select Period 4 To sh...

Page 328: ...CD group HH MM SS Wait Time Lost Total The total waiting time of cancelled calls for the target ICD group HH MM SS Average The average waiting time of cancelled calls for the target ICD group HH MM SS Max The longest waiting time of cancelled calls for the target ICD group HH MM SS Max Waiting Calls The maximum number of calls waiting in the queue of the target ICD group When View Mode is Group a ...

Page 329: ... target agent answers Talk Time Total The total talking time for the target agent HH MM SS Average The average talking time for the target agent HH MM SS Max The longest talking time for the target agent HH MM SS Login Time The total login time for the target agent HH MM SS Not ready Time The total not ready time for the target agent HH MM SS Wrap upTime The total wrap up time for the target agent...

Page 330: ... CLIP Filter b Enter the caller ID or CLIP as the target to analyse maximum 10 Talk Wait Duration Filter You can filter by continuous talk time or wait time a Click Talk Wait Duration Filter b Select Talk Time or Wait Time from the Mode drop down list c Set the target time range to filter To set the minimum time duration click Min and set the time 0 00 23 59 To set the maximum time duration click ...

Page 331: ...splayed when the agent did not answer the call if the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting 2 Displayed only when the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting 3 The unanswered wait time is displayed when the call was Unanswered and the ICD group distribution method is set to Uniform Call Distribution or Pr...

Page 332: ...4 1 3 Supervisory Monitor ACD Control 332 Operating Manual ...

Page 333: ...pendix This section provides the List of Operations by Telephone Type the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer Operating Manual 333 ...

Page 334: ...er Extension ü ü ü ü ü ü Calling an Outside Party ü ü ü ü ü ü Making a Call to a Private Network TIE Line Access ü ü ü ü ü ü Using an Account Code Account Code Entry ü ü ü ü ü ü 1 2 2 Easy Dialling With a One touch Button One touch Dialling ü ü ü 1 ü Using Numbers Stored at Your Extension Personal Speed Dialling ü ü ü ü ü Using Numbers Stored in the PBX System Speed Dialling ü ü ü ü ü ü To a Prese...

Page 335: ... Access ü ü 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice ü ü ü 1 2 7 Calling without Restrictions Using Your Calling Privileges at Another Extension Remote COS Access ü ü ü ü ü ü 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting ü ü ü 1 3 1 Answering Calls ü ü ü ü ü ü 1 3 2 Answering Hands free Hands free Answerback ü ü ü ü 1 3 3 Answering a Ca...

Page 336: ...de Party Using the SIP Service ü ü ü 1 4 2 Holding a Call ü ü ü ü ü ü 1 4 3 Talking to Two Parties Alternately Call Splitting ü ü ü ü ü 1 4 4 Answering Call Waiting ü ü ü ü ü 1 4 5 Multiple Party Conversation Adding Other Parties during a Conversation Conference ü ü ü ü ü Leaving a Conference Unattended Conference ü ü Leaving a Conference Leaving Three party Conference ü ü ü ü ü Letting a Third Pa...

Page 337: ...ü ü ü ü 1 6 3 Preventing Other People from Using Your Telephone Extension Dial Lock To lock ü ü ü ü ü ü To unlock ü ü ü ü ü ü To make an outside call while your extension is locked ü ü ü 1 7 1 Paging Group Paging ü ü ü ü ü ü Paging and then Transferring a Call ü ü ü ü ü ü 1 7 2 Answering Denying a Paging Announcement To answer ü ü ü ü ü ü To allow deny a paging announcement Paging Deny ü ü 1 7 3 M...

Page 338: ... ü ü ü 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny ü ü ü ü ü ü 1 9 8 Turning on the Background Music BGM ü 1 9 9 Protecting Your Line against Notification Tones Data Line Security ü ü ü ü ü 1 9 10 Checking the Time Service Status ü 1 9 11 Setting the Parallelled Telephone to Ring Parallelled Telephone ü 8 1 9 12 Using Your PS or S PS in Parallel with a...

Page 339: ... is Connected Accessing External Services External Feature Access EFA ü ü ü ü ü 1 11 5 If a Voice Processing System is Connected Call Forwarding to Voice Mail Voice Mail Integration ü ü ü Screening Calls Live Call Screening LCS ü ü Recording a Conversation ü ü 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features Check in ü 9 Check out ü 9 Setting a Timed Reminder to a Room ...

Page 340: ...mising Your Phone Personal Programming Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number ü ü ü ü ü ü 3 1 2 Settings on the Programming Mode ü ü 3 1 3 Customising the Buttons ü ü 4 1 Manager Programming Changing Call Charges and Extension Control ü 1 Only available for the KX UT133 KX UT136 KX UT248 and KX UT670 2 Available telephones are as follows IP PTs ex...

Page 341: ...00 series and KX T7600 series 11 Only available for the KX NT366 and KX NT553 KX NT556 KX NT560 12 Only available for the KX UT248 and KX UT670 13 Setting the Timed Reminder is only available for PTs SLTs and SIP phones 5 1 1 List of Operations by Telephone Type Operating Manual 341 ...

Page 342: ...s work when using a proprietary telephone The Intercom line was not seized The seized line when going off hook was changed by personal setting 3 1 2 Settings on the Programming Mode In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM or PDN button after going off hook and follow the instructions The parallelled single line telephones do ...

Page 343: ...to change the feature numbers for easier use While talking to an outside party the line is disconnected The time limit has run out 1 4 1 Transferring a Call Call Transfer 1 4 5 Multiple Party Conversation Consult your dealer to extend the time limit if necessary Redialling does not function The dialled number was more than 32 digits 1 2 3 Redial I cannot have a conversation using the Bluetooth hea...

Page 344: ...ur Line against Notification Tones Data Line Security I forgot the password Ask the manager to assist you 2 1 1 Extension Control The background music started suddenly Turn off the music 1 9 8 Turning on the Background Music BGM 2 1 4 Turning on the External Background Music BGM I do not want to display a number which is stored in memory Conceal the number Storing Names and Numbers 3 1 3 Customisi...

Page 345: ...the desired extension 3 1 3 Customising the Buttons I cannot use the secondary Ethernet port If you are using a KX NT500 series telephone check whether ECO mode is enabled Display in 1 1 5 Before Operating the Telephones If it is enabled ask your dealer to disable ECO mode For other types of IP PTs contact your dealer 5 2 1 Troubleshooting Operating Manual 345 ...

Page 346: ...tside line group automatically Outside Line Group Access 8 outside line group no 2 digits outside phone no Making a Call to a Private Network TIE Line Access 7 private phone no Using an Account Code Account Code Entry 49 account code outside phone no 1 2 2 Easy Dialling Using Numbers Stored at Your Extension Personal Speed Dialling To store 30 personal speed dialling no 2 digits phone no To dial p...

Page 347: ... PIN phone no To call with a verification code Verification Code Entry verification code verification code PIN phone no 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA Calling through DISA To an extension In All Security Mode only your extension no verification code extension PIN verification code PIN extension no To an outside party In Trunk Security Mode All ...

Page 348: ...rring a Call Call Transfer Transferring a Call Using the ISDN Service Call Transfer CT by ISDN 62 phone no Transferring to an Outside Party Using the SIP Service Blind Transfer 61 phone no 1 4 2 Holding a Call To hold Call Hold To retrieve a call Call Hold Retrieve 50 To retrieve a call Call Hold Retrieve Specified with a held line number 53 outside line no which is held 3 digits Specified with a ...

Page 349: ...1 9 2 Refusing Incoming Calls Do Not Disturb DND Both Calls Outside Calls Intercom Calls 710 711 712 0 Cancel 1 Do Not Disturb DND 2 All calls phone no 3 Busy phone no 4 No Answer phone no 5 Busy No Answer phone no 7 Follow Me your extension no 8 Follow Me Cancel your extension no To set the timer for No Answer and Busy No Answer 713 00 99 second To set cancel Call Forwarding FWD for your Incoming...

Page 350: ...parameter To cancel 0 1 6 3 Preventing Other People from Using Your Telephone Extension Dial Lock 77 To lock 1 To unlock 0 extension PIN To make an outside call while your extension is locked 47 your extension no extension PIN phone no 1 7 1 Paging Group Paging 33 paging group no 2 digits 1 7 2 Answering Denying a Paging Announcement To answer 43 To deny 721 1 To allow 0 1 7 3 Making a Conference ...

Page 351: ...hour minute 0 AM 1 PM 0 once 1 daily 24H 1 hour minute 0 once 1 daily To cancel 0 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA For intercom calls No call Tone OHCA Whisper OHCA 731 0 No call 1 Tone 2 OHCA 3 Whisper OHCA For outside calls No tone Tone 732 0 No tone 1 Tone 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Call...

Page 352: ...Protecting Your Line against Notification Tones Data Line Security 730 To set 1 To cancel 0 1 9 11 Setting the Parallelled Telephone to Ring Parallelled Telephone 39 Ring 1 No Ring 0 1 9 12 Using Your PS or S PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode 48 To set 1 paired wired extension no To cancel 0 1 9 13 Using Your phone in Parallel with a Wired Telephone One numbered exte...

Page 353: ...Call 31 doorphone no 2 digits Opening a Door Door Open 55 doorphone no 2 digits 1 11 2 If an External Relay is Connected 56 relay no 2 digits 1 11 4 If a Host PBX is Connected Accessing External Services External Feature Access EFA 60 service code 1 11 5 If a Voice Processing System is Connected Call Forwarding to Voice Mail Voice Mail Integration Both Calls Outside Calls Intercom Calls 710 711 71...

Page 354: ...your extension no extension PIN 1 13 2 Enhanced Walking Extension To set an extension status to Service out 727 To set an extension status to Service in your extension no extension PIN 2 1 1 Extension Control 4 To lock unlock other extensions Remote Extension Dial Lock To unlock 782 extension no To lock 783 extension no 5 2 1 2 Time Service Mode Control 780 Day Night Lunch Break 0 1 2 3 4 2 1 4 Tu...

Page 355: ...on NDSS Monitor 784 another PBX extension no 3 1 1 Customising Your Phone Personal Programming 799 Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number To set 1 extension PIN same extension PIN To cancel 0 stored extension PIN 1 The UM group s default floating extension number depends on system programming For more information consult your System Administrator ...

Page 356: ...rving a Busy Line Automatic Callback Busy Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS 6 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice Feature While dialling or talking Fixed Number 1 4 5 Multiple Party Conversation Adding Other Parties during a Conversation Conference 3 1 11 1 If a Doorphone Door Opener is Connected From any extension while talk...

Page 357: ...ercom or Doorphone Tone 1 1 s Tone 2 1 s Tone 3 1 s Tone 4 1 s When going off hook Dial Tones Tone 1 Normal 1 s For KX UT series SIP phone and S PS users Tone 1 will be heard when any of the following features are set Absent Message Call Pickup Deny Call Waiting Extension Dial Lock Executive Busy Override Deny 5 4 What is This Tone Operating Manual 357 ...

Page 358: ...series SIP phone and S PS users Tone 2 will be heard when any of the following features are set Call Forwarding Do Not Disturb Tone 3 When answering an external sensor call Not available for KX UT series SIP phones and S PSs After pressing TRANSFER or Recall hookswitch to hold a call temporarily e g Call Splitting While a called PS is being searched When Account Code Entry is performed When answer...

Page 359: ...Ss The dialled extension is refusing incoming calls 1 s While off hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s When talking to an outside party Warning Tone This tone is sent 15 10 and 5 seconds before the specified time for disconnection For KX UT series SIP phones and S PSs this tone is sent only once 15 seconds before the speci...

Page 360: ...ck enabled 1 s Tone 3 Before the following features activate Retrieving a held call Picking up another call Paging Answering a paging announcement Answering the call through a speaker You establish a call with an extension in the following cases The called extension has hands free Answerback enabled and is not a KX UT series SIP phone Voice calling mode When making a call to or from a doorphone 1 ...

Page 361: ...ry Telephone or KX UT Series SIP Phone Connection Example 1 8 6 Other Features Sending a Fax from your PC IMAP 1 11 3 If an External Sensor is Connected 3 2 1 User Programming Editing Settings in Web Maintenance Console Customising the Flexible Buttons Automatic Two way Recording for Manager 5 1 1 List of Operations by Telephone Type 5 2 1 Troubleshooting 5 5 2 PCMPR Software File Version 002 1xxx...

Page 362: ... Party Using the SIP Service 1 4 8 Using the Headset Headset Operation 1 7 3 Making a Conference Group Call 1 8 6 Other Features Setting the Alarm Timed Reminder 1 9 1 Setting the Alarm Timed Reminder 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear 1 13 2 Enhanced Walking Extension 1 14 1 Using the Call Log 1 14 4 Self Labelling KX NT366 KX NT553 KX NT556 KX NT560 KX UT248 K...

Page 363: ...tures 1 8 4 Sending Messages 1 8 6 Other Features 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 1 13 2 Enhanced Walking Extension 1 14 1 Using the Call Log 1 14 2 Using the Directories 1 14 3 Accessing System Features System Feature Access 3 1 2 Settings on the Programming Mode 3 1 3 Customising the Buttons 3 2 1 User Programming 4 1 1 Programming Information 4 1 2 M...

Page 364: ...ing Mode 5 5 7 PCMPR Software File Version 004 1xxxx Changed Contents 1 4 1 Transferring a Call Call Transfer 2 1 4 Turning on the External Background Music BGM 3 2 1 User Programming 4 1 3 Supervisory Monitor ACD Control 5 5 8 PCMPR Software File Version 004 2xxxx Changed Contents Feature Highlights 1 1 5 Before Operating the Telephones 1 4 1 Transferring a Call Call Transfer 1 14 1 Using the Cal...

Page 365: ...ic System Networks Co Ltd declares that the KX NS1000UK and the KX NS1000NE are in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting http www ptc panasonic eu Contact to Authori...

Page 366: ...e event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO Panasonic System Networks Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic com Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited wi...

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