One Stop Systems
ExpressBox 3200 | 6 Troubleshooting
67
6.2
My PCIe Card Doesn’t Work
Follow these simple troubleshooting steps to resolve typical third
Party PCIe card problems:
The following additional steps might also help when the above troubleshooting steps for fail to resolve your problem:
1.
Shut down the computer followed by the OSS expansion chassis
2.
Remove the PCIe card displaying a problem
3.
Replace the “problem card” with a
simple
PCIe card, such as an Ethernet card that has drivers built into the operating system.
(Using
this “type of card” will avoid any future questions about drivers possibly being installed incorrectly.)
4.
Turn on the OSS expansion chassis, and then turn on the computer.
5.
For Windows: Next, open the Device Manager (View by Connection selection).
a.
If you see a “Yellow Bang” on a device, the problem is with the third
Party PCI card or the card drivers. You should go to
the Windows Error Codes section of this chapter to learn how to troubleshoot using error codes.
b.
If you see a “Yellow Bang” on the PCI standard PCI to PCI bridge, the problem may be with the OSS expansion system.
Please contact OSS Technical Support for further assistance or you may need to send your expansion system for repair.
6.
For MAC: Check Apple System profiler. On newer Mac OS Operating systems such as 10.7 and above, the OSS expansion system will
be transparent to the OS. Only the PCI card will show up, if it is working or if it is supported by the Operating System.
6.3
Support for 3
rd
Party PCI Cards
OSS will provide reasonable technical support to with third
Party PCI cards. However, if you have verified a successful installation of the OSS PCI
Expansion System but having difficulty installing your third
Party PCIe cards, the PCI card manufacturer may be able to provide the best support.
You must contact the vendor of the PCIe card for further technical assistance.
IMPORTANT
The OSS PCI Expansion System is designed to function exactly like your desktop computer. This means that you should follow the PCIe card
maker’s instructions for installation on a Windows or Mac computer as if the expansion chassis WAS the desktop computer. When correctly
installed, there is no difference to the operating system, removable cards, or most software.
Summary of Contents for EB3200
Page 1: ...ExpressBox 3200 PCIe to PCIe Expansion User Manual SKU EB3200 www onestopsystems com...
Page 13: ...One Stop Systems ExpressBox 3200 1 Introduction ExpressBox 3200 13 1 8 Parts Overview...
Page 31: ...One Stop Systems ExpressBox 3200 2 Hardware Installation 31 2 8 2 Clamp Position Orientation...
Page 85: ...Manual P N 09 09959 03 Rev A...
