One Stop Systems
ExpressBox 3200 | 6 Troubleshooting
66
6 Troubleshooting
6.1
My Computer Hangs During Power Up
If your computer “hangs” while being turned on and you cannot even start, follow these simple steps to try to fix this problem:
1.
Shut off the computer, the OSS expansion system will power down automatically. Turn OFF the power supply switch or unplug the
power cord. Verify that all cards and cables are installed correctly. Reapply power first to the expansion system and then to the
computer.
2.
If it still hangs, power everything back off and try switching or reseating the OSS PCIe cable. Reapply power and see if it works.
3.
If it still hangs, and you have added one or more cards in addition to several PCIe cards, get ready to do some math. Compute the
power requirements for each attached device to ensure that you have not exceeded the power capabilities of the expansion system
power supply. You can verify the capacity of your power supply by checking the label on the power supply. It will provide all
necessary capacity information. If you have exceeded these limits, remove something. If you have not, continue checking.
4.
If it still hangs, remove all third Party PCIe cards and try booting up without any cards installed.
If it still hangs, remove the OSS PCIe host interface card from the computer and try booting up without the OSS expansion
system attached.
If it boots up OK without the OSS expansion system attached, call OSS Technical Support. You may have a problem with your
OSS host card or expansion chassis.
If it still hangs, the problem is in the computer and not with the OSS expansion system or the third
Party PCI cards. Try another
computer.
If it boots up OK without any third
Party PCI cards installed, try adding only one card and see if it boots up.
If it boots up OK with one card in it, shut it down (in the proper order, of course) and swap cards. Repeat this until all cards
have been tested. If they all tested OK, then add them back one at a time until you find the combination that doesn’t work, or
you are running fine. If you find a bad card, call the vendor of PCIe card for technical assistance. Note: OSS does not
manufacture third party PCIe cards.
If it still hangs up, try a different card – this one is probably bad (or has driver problems). If the second cards works,
troubleshoot the first card. If the second card also fails, call the vendor of the card for technical assistance.
Summary of Contents for EB3200
Page 1: ...ExpressBox 3200 PCIe to PCIe Expansion User Manual SKU EB3200 www onestopsystems com...
Page 13: ...One Stop Systems ExpressBox 3200 1 Introduction ExpressBox 3200 13 1 8 Parts Overview...
Page 31: ...One Stop Systems ExpressBox 3200 2 Hardware Installation 31 2 8 2 Clamp Position Orientation...
Page 85: ...Manual P N 09 09959 03 Rev A...
