45584901TH Rev.1
5-46 /
Oki Data CONFIDENTIAL
[F100_2] HDD format error (HDD encryption key data damaged - both boards)
Classification
Contents
Other service call
HDD format error: Encryption key data of both the CU board and the
SRAM board for the CU board are damaged.
Check item
Measures
Encryption key status
Check the displayed message. ([3] + [C] + [POWER]
→
5. Key Backup
Restore)
Take appropriate countermeasures shown in the table below according to the messages
displayed in “SRAM Key Status” and “FROM Key Status”.
Remarks:
If the error is not cleared, reinstallation of the system firmware / system software and
application is needed. ([4]+[9]
→
Power-ON)
SRAM Key
Status
FROM Key
Status
Measure
*
AccessFailed
Replace the CU board.
P. 6-16 "6.2.4 Precautions and Procedures when replacing the CU
board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]
→
2. Restore SRAM Data from USB
(For details, see "9.1.4Cloning procedure [B]Restore procedure")
2. Recover the encryption key/license on the CU board.
Follow the procedures below noted in "6.2.4 Precautions and
Procedures when replacing the CU board".
[D] Restore ADI key (only when ADI-HDD is installed)
[E] Restore encryption key
[F] Restore license
AccessFailed
*
Replace the CU board.
P. 6-20 "6.2.5 Precautions and procedure when replacing the
SRAM board (for the CU board)" (for the CU board, all steps)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
P. 8-3 "8.2 Firmware Updating with USB Device"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]
→
2. Restore SRAM Data from USB
(For details, see "9.1.4Cloning procedure [B]Restore procedure")
2. Recover the encryption key/license on the CU board.
Follow the procedures below noted in "6.2.4 Precautions and
Procedures when replacing the CU board".
[D] Restore ADI key (only when ADI-HDD is installed)
[E] Restore encryption key
[F] Restore license
* AccessFailed, KeyNull or KeyBroken