Oce 1000C, Job Management Manual

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C
C-1 Troubleshooting
This appendix describes error messages you might see, and provides some
troubleshooting guidelines should a problem arise with the Océ 1000C, Command
WorkStation LE, or Command WorkStation. If you are unable to resolve a problem
after referring to this chapter, contact your authorized service/support center.
Error messages
Error messages can result from problems with the job, the Océ 1000C, Command
WorkStation, Command WorkStation LE, Fiery WebSpooler, or the printer. When an
error interferes with printing, a message appears in the Activity Monitor of Command
WorkStation or Command WorkStation LE. The status bar that displays the message
indicates the process in which the error occurred.
An error message for the Océ 1000C sometimes remains displayed on Command
WorkStation or Command WorkStation LE even after you resolve the error. There
might be a brief delay while the Océ 1000C communicates the resolution of the error
to the application. After a short delay, printing resumes and the Command
WorkStation or Command WorkStation LE window is updated.
If you encounter a Océ 1000C message alerting you to check the power and cable,
there may be a problem with the printer power or cable connection. Check to make
sure the printer is turned on. Make sure the cable connection between the Océ 1000C
and the printer has not come loose. The Océ 1000C will resume printing when the
cable is securely connected to both the Océ 1000C and the printer.
For information on resolving printer-related errors, refer to your printer
documentation. You can cancel the pending print job while you attend to a
given error condition.
Appendix C:
Troubleshooting