Novell IFOLDER 3.7 - SECURITY ADMINISTRATION, Administration Manual

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Troubleshooting Tips For Novell iFolder 3.7
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Troubleshooting Tips For Novell
iFolder 3.7
This section gives you a list of troubleshooting suggestions that can help you resolve some of the
iFolder issues.
Š
Section A.1, “Web Admin Console Fails to Start Up,” on page 163
Š
Section A.2, “Login to the Web Consoles Fails,” on page 164
Š
Section A.3, “Mono Crashes in OES2 SP1 64-bit Server Running on XEN,” on page 164
Š
Section A.4, “Full Restore of Backed-Up Files Fails in iFolder,” on page 164
Š
Section A.5, “Enabling a Large Number of Users at the Same Time Times Out,” on page 164
Š
Section A.6, “Changes Are Not Reflected After Identity Sync Interval,” on page 164
Š
Section A.7, “Synchronizing a Large Number of Files Randomly Requires Multiple Sync
Cycles,” on page 165
Š Section A.8, “iFolder Data Does Not Sync and Cannot be Removed from the Server,” on
page 165
Š
Section A.9, “Samba Connection to the Remote Windows Host Times out,” on page 165
Š
Section A.10, “Exception Error while Configuring iFolder on a Samba Volume,” on page 165
Š
Section A.11, “Giving Slash (/) at the End of the Default iFolder Path Creates Corrupted
iFolder,” on page 165
Š
Section A.12, “LDAP Users Are Not Reflected in iFolder,” on page 165
Š Section A.13, “Directory Access Exception on Creating or Synchronizing iFolders,” on
page 166
Š
Section A.14, “Changing Permission to the Full Path Fails,” on page 166
Š
Section A.15, “iManager Single Sign-on Fails,” on page 166
Š
Section A.16, “List of Items Fails to Synchronize,” on page 166
Š
Section A.17, “Access Permission Error While Logging in Through Web Access,” on page 166
Š
Section A.18, “iFolder Upgrade From OES 1 SP2 to OES 2 Fails,” on page 167
Š
Section A.19, “Web Admin and Web Access Show a Blank Page,” on page 167
A.1 Web Admin Console Fails to Start Up
If the iFolder Web Admin console does not start on your first attempt:
1 Open a terminal console.
2
Run
/etc/init.d/apache2 stop
to stop the Apache process.
3 Run
ps -ef|grep mono
to check if any Mono process for iFolder is still running on the server
side.
4 Run
kill < process id of the process >
to end the Mono process for iFolder.
5 Restart Apache.