Novell IFOLDER 3.7 - SECURITY ADMINISTRATION, Administration Manual

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13 Managing an iFolder Web Access Server 157
13.1 Starting iFolder Web Access Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
13.2 Stopping iFolder Web Access Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
13.3 Distributing the Web Access Server URL to Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
13.4 Configuring the HTTP Runtime Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
13.5 Securing Web Access Server Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
13.5.1 Using SSL for Secure Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
13.5.2 Configuring the SSL Cipher Suites for the Apache Server . . . . . . . . . . . . . . . . . . . 159
13.5.3 Configuring the Web Access Server for SSL Communications with the Enterprise
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
13.5.4 Configuring the Web Access Server for SSL Communications with Web Browsers 161
13.5.5 Configuring an SSL Certificate for the Web Access Server. . . . . . . . . . . . . . . . . . . 161
A Troubleshooting Tips For Novell iFolder 3.7 163
A.1 Web Admin Console Fails to Start Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
A.2 Login to the Web Consoles Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
A.3 Mono Crashes in OES2 SP1 64-bit Server Running on XEN . . . . . . . . . . . . . . . . . . . . . . . . 164
A.4 Full Restore of Backed-Up Files Fails in iFolder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
A.5 Enabling a Large Number of Users at the Same Time Times Out. . . . . . . . . . . . . . . . . . . . . 164
A.6 Changes Are Not Reflected After Identity Sync Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
A.7 Synchronizing a Large Number of Files Randomly Requires Multiple Sync Cycles . . . . . . . 165
A.8 iFolder Data Does Not Sync and Cannot be Removed from the Server . . . . . . . . . . . . . . . . 165
A.9 Samba Connection to the Remote Windows Host Times out . . . . . . . . . . . . . . . . . . . . . . . . 165
A.10 Exception Error while Configuring iFolder on a Samba Volume . . . . . . . . . . . . . . . . . . . . . . 165
A.11 Giving Slash (/) at the End of the Default iFolder Path Creates Corrupted iFolder . . . . . . . . 165
A.12 LDAP Users Are Not Reflected in iFolder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
A.13 Directory Access Exception on Creating or Synchronizing iFolders . . . . . . . . . . . . . . . . . . . 166
A.14 Changing Permission to the Full Path Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
A.15 iManager Single Sign-on Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
A.16 List of Items Fails to Synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
A.17 Access Permission Error While Logging in Through Web Access . . . . . . . . . . . . . . . . . . . . . 166
A.18 iFolder Upgrade From OES 1 SP2 to OES 2 Fails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
A.19 Web Admin and Web Access Show a Blank Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
B Caveats for Implementing iFolder 3.7 Services 169
B.1 Loading Certificates to the Recovery Agent Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
B.2 Using Novell iFolder Server to Serve Large Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
B.3 Deployment in an Active Directory Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
B.4 Using a Single Proxy User for a Multi-Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
B.5 Slave Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
B.6 LDAP SSL Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
B.7 Novell iFolder Admin User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
B.8 Novell iFolder with iChain and the Access Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
C Clustering iFolder 3.7 Servers with Novell Cluster Services for Linux 173
C.1 Prerequisites for Clustering iFolder 3.7 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
C.2 Installing Novell Cluster Services for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
C.3 Configuring iFolder 3.7 Servers on a NCS for Linux Cluster . . . . . . . . . . . . . . . . . . . . . . . . . 174
C.4 Creating the iFolder 3.7 Cluster Resource. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175