Nortel SMC 2450, Implementation Manual

Page: 218 / 262

Page 218 of 260 Appendix A: Troubleshooting
553-3001-225 Standard 1.00 May 2006
Security error and fingerprint update issues
During the initial Secure UNIStim deployment,
Security Error
is a
common error message seen on the client phone screen.
The cause of this error is typically the mismatch of the fingerprints. That is,
the currently configured client fingerprint does not match either the primary
or secondary fingerprint.
For more information about fingerprints, see “Managing the keys” on
page 146 .
To prevent this error, ensure the fingerprint on the client matches either the
primary or the secondary fingerprint on the SMC. If the fingerprints do not
match, further action may be required depending on how the client is
currently configured as identified in Table 19 on
page 219