Nortel Modular ICS 6.0, Manual

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing
³.
When a call is on hold, its indicator flashes on all telephones
that have access to the line. The call can be retrieved from any
of these telephones.
On the M7100 and T7100 sets,
³ alternates between two
lines. One line is active, the other is on hold. These sets cannot
retrieve a call placed on hold by another telephone.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line
button of the held call.
Holding automatically
If your line has been programmed with full autohold, you can
switch from one call to another and have your calls put on hold
automatically.
Press the line button of the caller you want to speak to. Your
current caller is put on hold automatically.
Tip -
Answered Hunt Group calls can be placed on hold at the
answering Norstar set. For more information on Hunt Groups
see Programming Hunt Groups on page 161.